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Part3ForeignTradeCorrespondence,MakingEnquiries,一、商务信函基本知识RudimentsofBusinessLetters二、询盘函常用词汇BasicTermsofEnquiryLetters三、询盘函常用句型BasicSentencesofEnquiryLetters,一、商务信函基本知识RudimentsofBusinessLetters,商务信函类型Category商务信函格式Format商务信函结构Structure商务信函写作原则WritingPrinciples,商务信函类型CategoryofBusinessLetters,商务信函(函电)1Letter信函2TelexTeletypewriter+Exchange电传3FaxFacsimile传真4E-mailElectronicMail电子邮件电邮,商务信函格式FormatofBusinessLetters,商务信函两种格式(Format):1完全齐头式Fullblockform(Blockstyle)2缩进式Modifiedblockformwithindentedparagraphs(Indentedstyle),商务信函结构(1)StructureofBusinessLetters,Letterhead信笺抬头;信头(写信人地址等)2.Dateline写信日期3.Referencenumber文档号4.Insidenameandaddress信内地址(收信人)5.Attentionline指定收信人6.Salutation称呼,商务信函结构(2)StructureofBusinessLetters,7.Subjectline事由8.Body正文9.Complimentaryclose结尾敬语10.Signature签名11.CarbonCopy抄送副本C.C.:12.Enclosurenotation附件Enc./Encl.13.Postscript附言P.S.,Theorganisationalpatternofatradeenquiry,Theopening:1providingsomebriefinformationaboutyouoryourfirm;2explainingbrieflythecircumstanceofwriting;3statinghowyoucametoknowaboutthecompany,Themiddlepart-tosetoutindetailwhatyouareenquiringabout,beitserviceorgoods,Theconcludingpart-1torestatethemainpointoftheletter;2toraiseadditionalpoints;3toexpressthedesireforestablishingfurtherbusinessrelations;4tomentionthatapromptrelywouldbeappreciated,商务信函写作原则WritingPrinciplesofBusinessLetters,1Courtesy礼貌2Consideration体谅3Completeness完整4Clarity清楚5Conciseness简洁6Concreteness明确7Correctness正确,商务信函写作原则(1)WritingPrinciplesofBusinessLetters(1),例1:Ishouldbepleasedtodiscussthebuildingwithyouingreaterdetailifyouwouldsuggestatimeconvenienttoyou.例2:Iwouldbegladifyouwouldclearthisbalanceassoonaspossible.,1Courtesy礼貌,结清余款,商务信函写作原则(2)WritingPrinciplesofBusinessLetters(2),例3:YourapprovalandinstructiontotheMaintenanceOfficetodotherepairswillbehighlyappreciated.例4:IsntittimeyouputyourbusinessontheWeb?,2Consideration体谅,商务信函写作原则(3)WritingPrinciplesofBusinessLetters(3),例5:Thecommissionweallowtoouragentsinotherareasatpresentis5%onthevalueofshipmentpayablemonthly,andwehopethatifweofferyouthesametermsitwillbesatisfactory.我们目前给其他地区代理商装运货物总值5的佣金,此佣金按月支付。如果我们给你相同的条件,希望您满意。,3Completeness完整,商务信函写作原则(4)WritingPrinciplesofBusinessLetters(4),例6:ThankyouforyourletterdatedAugust2,2007,enquiringaboutthetitlementionedabove.WearepleasedtosaythatthistitleisinstockandwillreserveacopyforyouuntilAugust30.您2007年8月2日询问上款书籍的信函业已收到。谨此说明我们有此书现货,且可为您保留一本至8月30日。,4Clarity清楚,商务信函写作原则(5)WritingPrinciplesofBusinessLetters(5),例7:WearehappytoinformyouthattheswimsuitswhichyouorderedhavebeenshippedonSSEverspringduetosailfromKeelungonMay13andduetoarriveinNewYorkonJuly1,2006.谨此通知,贵方所订购的游泳衣已经由常春轮装船,预计于5月13日驶离基隆,于2007年7月1日到达纽约。,5Conciseness简洁,商务信函写作原则(6)WritingPrinciplesofBusinessLetters(6),例8:Weregretthatamistakewasmadeinhandlingyourorder.Themistakeisentirelyourownandweapologizefortheinconveniencesithascaused.我们在处理贵方订单时发生错误,深以为憾。这次错误责在我方,引发诸多不便,敬请原谅。,6Concreteness明确,商务信函写作原则(7)WritingPrinciplesofBusinessLetters(7),例9:WearepleasedtoinformyouthatyourbankershaveacceptedourdraftforUS$5,800,payablewithinthirtydaysaftersightandhavesuccessfullynegotiatedwithalltherelevantdocuments.很高兴告知贵方,贵方银行已经接受我方见票后30天付款的金额为US$5,800的汇票,并已凭全部相关单据议付完毕。,7Correctness正确,询盘函词汇TermsofInquiryLetters,PricelistTermsandconditionsRulingpriceIllustratedcatalogueCommission,价格表价目表条款条件时价市价插图目录表附图片的目录佣金,询盘函词汇TermsofInquiryLetters,SampleShipmentDeliveryTermsofpaymentCashpayment,样品试样发货装船;装运的货物交货发货支付条件现金付款,询盘函句型SentencesofInquiryLetters,1使用祈使句A.Pleaseletushavealistofitemsthatareimportedbyyou.(产品,商品)B.请告知以现金支付的优惠条款和折扣比例。(cash;bestterms;discount),询盘函句型SentencesofInquiryLetters,1使用祈使句译文A.请将贵公司的进口商品目录寄来为荷。(荷:信函中表示“感谢”)B1.Pleasestateyourbesttermsanddiscountforcashpayment.(陈述说明)B2.Pleaseletusknowyourbesttermsanddiscountforcash.,询盘函句型SentencesofInquiryLetters,2使用请求句A.Wouldyoupleasesendussomesampleswiththequotations?(样品;报价单)B.敬请惠寄商品的现行价格表。(current;pricelist),询盘函句型SentencesofInquiryLetters,2使用请求句译文A.敬请惠寄报价单与样品可否?B1.Willyoupleaseletushavearulingpricelistofthegoods?B2.Wouldyoupleasesendusalistofup-to-date/currentpricesforthegoods?,Alternativesinlanguageexpression,1IntroducingwhoweareWearea/animporter/dealer/wholesaleretc.of(commodity)andweareinterestedinhavingsomeinformationfromyouconcerningWearearegularcustomerofyoursandarenowinthemarketfor(commodity),2TellingwhyIamwritingWeunderstandthatyouareasupplierof(commodity)andarewritingtohaveyourquotationforWeareinterestedinyour(commodity)andwouldappreciateyoursendingusmoredetailsfor,3ExplaininghowwecametoknowaboutyouWeareindebtedtoyourlocalChamberofCommerceforyournameandaddressWeweregivenyournameby(people,organisation,companyetc.)Youarerecommendedtousby(people,organisationetc.),4MakingrequestsWithregardtoyouradvertisementin(place),wewouldliketohavedetailedinformationabout(commodity).Wewouldappreciateitifyoucouldquotefortheitemslistedbelow:Pleasequoteyourbestpricefor(commodity)andstateyourbesttermsanddiscountWewouldliketohaveyour(lowest)quotationfor(commodity).Pleasealsoinformusofyourtermsofpayment,theearliestdeliveryscheduleanddiscountrates,5ConcludingWewouldliketoemphasizethatifthepricesquotedarecompetitive,andthequalityuptostandard,wewillplaceordersonaregularbasisWhenreplying,couldyoualsoletusknowifyouallowcashortradediscounts?Wehopethatthiswillbeagoodstartforalongandprofitablebusinessrelationbetweenus.,TheprintedEnquiryForm,OurRef.No._ENQUIRYDate:_DearSirs,Pleasesendusyourquotationforthefollowingcommoditiesonthetermsandconditionssetoutbelow.(Pricesquotedshouldincludepackinganddelivery.),XiamenZhongwangTradeCo.Ltd.6/F214RonghuaBuilding,NHubinRoadXiamen36100211January2002GlobalTradeCo.,Ltd.65PortlandPlaceLondon,WP4S4ZUKDearSirs,Weareatradecompanyspecializing(engaged)inimportandexportofvariouscommodities.Wel

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