Bar Service英文版)（.ppt

BarService,ClassificationofBars,Classificationofbars,MainBar/CashBar,GentlemanBar,GrandBar,ServiceBar,BanquetBar,KeyPointsofBarservice,在不打扰客人的情况下，呈送和添加饮料时要报名称。“YourBloodyMary,sir/madam.”当知道客人姓名时，就要称呼他的名字。,在拿走空杯之前一定要问客人是否需要另一杯饮料。“Wouldyoulikeanotherone?”,KeyPointsofBarservice,客人之间讲话时不要侧身细听，也不要插话。不可催促客人饮酒，也不可因客人饮得过多、或太少、或时间太长而流露出不耐烦的情绪。,热情接待所有客人，不厚此薄彼。客人喝醉了也不能有轻慢的态度。喝醉的客人离桌，应暂留其物品原样，以备核查。,TheStepsofBarServices,Order,posture,etc.,Label,producingarea,rank,Keepinmindsometips,Purewine,Showtotheguest,Openthebottle,1.asking2.repeat&affirm3.placeanorder,Takeorders,EtiquetteofBarservice,在对客人进行葡萄酒服务之前需检查：是否是客人点的酒；所点酒的正确年份，酒的温度是否适当；商标是否完好；瓶身是否干净。,向客人展示酒标，请客人尝试后才开始服务，“Wouldyoutasteit,sir/madam?”,EtiquetteofBarservice,从客人的右侧用右手服务。不要离的太远，也不可靠的太近。,斟倒酒水时，其酒瓶口应与杯口保持一定的距离。以保持卫生及避免操作时发出声响，动作要轻、稳、准、优雅大方。斟酒时酒标要面向客人。,EtiquetteofBarservice,斟酒量：中餐中：白酒（ChineseWine）、红葡萄酒（RedWine）、黄酒（YellowWine）斟入杯中应为八分满；斟倒啤酒时，应为八分酒液、而成泡沫。西餐中：红葡萄酒、白葡萄酒（WhiteWine）均为六分满；白兰地酒（Brandy）斟两分满，即酒杯横放时，杯中酒液与杯口齐平；烈性酒（Spirits）通常与白兰地相同。斟倒各种饮料时，无论中餐还是西餐，均以八分满为宜。,EtiquetteofBarservice,斟酒顺序：女士优先，客人优先，主人最后。如客人选用了多种酒，一般的顺序是：红葡萄酒白酒啤酒,剩下的酒不多时，在平均分给客人后要礼貌地问客人是否还需要另外一瓶“Wouldyouliketohaveanotherbottle?”,Usefulexpression,Goodevening!WelcometoXX.Welcomeback.Hopeyouhadagoodtrip.(Forguestswhopayareturnvisit.)Nicetoseeyouagain,Mr.XX/Ms.XX.Howarethingsgoingthesedays?,Welcome：,Farewell：,Haveagoodevening/apleasantweekend.Goodnight.Hopeyoucomeagainsoon.Haveapleasantjourneyhome.Happylanding!,Usefulexpression,Hereisthewinelist,sir.Pleasetakeyourtime.Wouldyoucareforadrinkbeforedinner?Wouldyoulikeanaperitifbeforeyourmeal?Anywineorsoftdrinksfortheladies?Wouldyoulikecoffeeortea,sir?Whatwouldyouliketodrink?,点酒水时询问：,Usefulexpression,Wouldyoulikeabottleofredwine/whitewinetogowithyourbeef/seafood?IthinkthatredBordeauxwouldgoverywellwithyourchicken.Wouldyoucareforsomethingalittlestronger?Ifyouprefersomethingmilder,wehavericewine.TheZhangyudryredwineisrathermildfortheladies.Wouldyouliketotrysome?,当客人需要你的推荐时：Whatwouldyourecommend?,Usefulexpression,SinceyouorderedtheSashimi,IdsuggestJapaneseSaketogowithyourmeal.SinceyouhavecomeallthewaytoChina,wewouldrecommendtheChinesewine.WehaveVodkaifyoupreferstrongliquor.Ricewinegoesperfectlywithcrabs.,当客人需要你的推荐时：Whatwouldyourecommend?,Usefulexpression,Wouldyouliketohavesomebeertosoothyouafterallthespicyfood?Wehavedifferentkindsofcannedandbottlebeers,aswellasdraftbeerandblackbeer.WehaverecentlyaddedKirinfromJapantoourselection.Wouldyoucareforsome?Wouldyouliketotryourhousewine?,当客人需要你的推荐时：Whatwouldyourecommend?,Usefulexpression,WehaveSanMiguelontapandTsingTaoinbottles.Kirschisverypopularwithourguests.MoutaiisoneofthemostfamousliquorsinChinaandnevergoestothehead.TsingTaoisourlocalbeer.Itiswellknownaroundtheworld.Itisinexpensiveandtastesexcellentalso.,介绍酒水,Usefulexpression,MoutaiisoneofthemostfamousChineseliquors.WehaveMoutaiwith56%-alcoholand38%-alcohol.TheGuangdongricewineismilderthanthosefromthenorthofChina.Thecannedcokecosts7yuan.Thebottledcokecosts10yuan.,介绍酒水,Usefulexpression,Wehavefreshorangejuice,applejuice,mangojuice,watermelonjuice,pearjuiceandcarrotjuice.Eachcosts15yuan.ChineseyellowwineisverypopularinChina.WehaveShaoxingJiaFanJiu,LongyanChenGangJiuandJimoJiu.WuLiangYeliquorhasbeenassignedforstatebanquets.,介绍酒水,Usefulexpression,Atasteofthemellowandfull-bodiedwinecanleaveapleasantlingeringaftertaste.Moderatedrinkingofitwillhelppromotebloodcirculationanddispelcold,aswellasrefreshoneselfandremovefatigue.,介绍酒水,Usefulexpression,Howisthetemperature/bouquet/taste/colorofthewine?MayIservetheXXnow,sir?IthinktheBordeauxshouldbedecantednowandallowedtobreatheforalittlewhile.YourRemyMartin,please.Wouldyouliketotasteit?Iwillputthecorkhere.,席间酒水服务,Usefulexpression,Thesameagain,sir?Howaboutonefortheroad?Anight-capbeforeretiring,sir?Howaboutanotherhalf,sir?Wouldyouliketotryanotherkindofournewstyle?Itisverypopularafterlaunched.,建议客人再喝一杯,Conversation,S:Goodevening,sir.Wouldyoucareforsomewinewithyourmeal?G:Yes,please.S:Heresourwinelist.G:Well,Ihavenoidea,whatwouldyourecommend?S:SinceyouorderedChinesefood,IdsuggestyoutrysomeChinesewine.WehaveChinesericewineandChinesewhiteliquor.,RecommendChineseWineS=sommelierG=guest,Conversation,G:Arethereanydifferencesbetweenthem?S:Yes.Chinesericewineismadefromriceorstickyrice,theChinesewhitewineismadefrombarley,wheatorChinesesorghum.PeoplefromsouthofChinapreferricewinewhilethosefromthenorthdrinkwhiteliquor.Ifyouprefermildliquor,IthinktheChineseyellowwinewillbeagoodchoiceanditgoeswellwiththecrabyouordered.G:Fine.Wedlikesome.,Conversation,S:(Showsthebrandtotheguest)YourRedBurgundy,sir.MayIs