BEC_商务英语_Business_Travel.ppt

BusinessTravel商务旅行,Whatisbusinesstravel?Travelswithbusinesspurposes.Thepurposes(目的)forbusinesstravelmarketingactivities营销活动negotiation谈判marketresearch&investigation市场研究与调查conference会议tradefair&exhibition交易会及展览cross-regionaltechnicalexchange/productlaunch/large-scalecelebrations跨区域的技术交流、产品发布大型庆典,I.AnIntroductiontoBusinessTravel,3.TipsforBusinessTravelAbroad1)Planningtheitinerary*Givesomethoughttothetripsgoalsandtheirrelativepriorities.*Obtainnamesofpossiblecontacts,arrangingappointments,checkingtransportationschedules,andconfirmthemostimportantmeetingsbeforethetravelerleavesthecountry.*Keepthescheduleflexibleenoughtoallowforbothunexpectedproblemsandunexpectedopportunities.*Checkthenormalworkdaysandbusinesshoursinthecountriestobevisited.Alsotakeforeignholidaysintoaccount.*Beawarethattravelfromonecountrytoanothermayberestricted.,2)Businesspreparationsforinternationaltravel*Languagedifferences*Seasonalweatherconditionsinthecountriestobevisited*Healthcare(e.g.whattoeat,specialmedicalproblemsandprescriptiondrugs)*Electricalcurrent(e.g.atransformerorplugadapter)*Money(e.g.exchangingcurrencyandusingcreditcardsortravelerschecks)*Transportation,accommodationandcommunication*Culturaldifferences*Tipping,Bookingaflight:listening(Ex.1)MichaelBurnetthasaskedhissecretarytobookaflightfromLondonHeathrowAirporttoParisCharlesDeGaulleAirport.Readhisnoteandlookattheflighttimes.Inpairs,decidewhichflightsMichaelcouldtake.,II.TravelArrangement,ListentoMichaelssecretarycallingthetravelagent.Whichflightdoesshebook?FlightNo._Time_Listenagainandcompletethefollowingsentences.Idliketo_toParisCharlesdeGaulleAirport.Imafraidtheflightis_.Isthereaseat_onthatone?Wouldyouliketomakea_?CanIhavethe_name,please?Doyouhave_withus?The_isforonepassengeronBritishAirwaysflight_at_.Couldyousendanemailto_?,BA395,06:20,bookaflight,fullybooked,stillavailable,booking,passengers,anaccount,booking,BA395,6:20,confirmthebooking,2.Changestoflightdetails:writinganemail(Ex.2)Completetheemailfromatravelagenttobusinessclientsusingtheinformationbelow.Write60-80words.Givetheemailtoyourpartner.*FlightstoParisnextweekwillbedivertedtoLyonsbecauseofanairtrafficcontroldispute.*Youdonotknowhowlongthedisputewilllast.*Offerarefundorabookingforalaterdate.,event&reason,problemcaused,solution,SampleAnswer,Vocabularyaircraft/plane飞机checkin办理登机手续（ID,passport,ticketore-ticket)boardingpass/card登机牌delay航班延误airtrafficcontroller空中交通管制员（空管）baggagehandler行李管理员/分拣员first/business/economyclass头等/商务/经济舱flightattendant/cabincrew空中乘务人员/机组人员oneway/round(return)tripticket单程/双程票,III.AirTravel,2.AirlineservicesWorkingroups.Lookatthislistofairlineservices.Agreeonthethreemostimportantservicesforthebusinesstraveller.*air-milesawardsforfrequentflyers*valetserviceairportparking*doublebaggageallowance*prioritystatusatcheck-in*exclusivebusinesslounges*advancedseatselection*wider,fullyrecliningseats*in-seatphone/faxfacilities*in-flightcatering/freedrinks,3.Airtravelservices:listening(Ex.3)Fivebusinesstravellerstalkaboutdifferentairtravelservices.Decidewhicheachspeakeristalkingabout.1)_A.businessclasssection2)_B.comfortableseating3)_C.freenewspapersandmagazines4)_D.in-flightentertainment5)_E.in-flightfoodanddrinkF.in-seatphone/faxfacilitiesG.on-boardduty-freesalesH.scheduledflights,E,H,D,B,A,4.Low-costairlines:reading(Ex.4)5.Airtravelexperiences:listening(Ex.5)1)Listentofourairpassengerstalkingabouttheirexperiences.Completethedescriptionswiththenumberofthespeaker(1-4).Passenger_wasverysatisfiedwiththeservicehe/shereceived.Passenger_missedhis/herflightbecauseofoverbooking/lateness.Passenger_wasdelayedbecauseofastrike.Passenger_wasdelayedbecauseofbadweather.,3,1,4,2,2)Listentothepassengersagain.Choosethebestending(A,BorC)foreachsentence.Passenger1wastravellingAalone.Bwithoneotherperson.Cwithtwootherpeople2.Passenger2receivedinstructionsAtowaitinhishotelBtowaitintheairportCtowaitattheinformationdesk3.Passenger3isAdisabledBhungryCfamous4.AccordingtoPassenger4,strikesAarenotcommon.BoccurregularlyCareveryrare.,B,A,A,B,Hotelamenities/facilitiesHerearesomeamenitiesyoucanfindinahotel.Whichthingsdoyouthinkareimportantforthebusinesstraveller.saunamodemsocketbargoodroomlightingswimmingpoolsecretarialservicefaxvideoconferencingTVquickcheck-inroomservicefreenewspapersdirect-dialtelephoneJacuzziairconditioningInternetconnectionhairdryerfitnessroomconferenceroomtranslationserviceslaundryservice,IV.Hotel,2.Hotelfacilities:listening(Ex.6)3.Hotelselection:reading(Ex.7),GrosvenorSquare,TheStrand,PortmanSquare,Vocabularyexpensesclaimsheet/form费用报销（申请）单claim(vt.)/makeanexpensesclaimfor申请报销makeafalseclaimforexpenses虚报费用receipt收据invoice发票reimburse报销、偿付anexpensesreimbursementsystem报销制度,V.ExpensesClaim,2.BusinessexpensesQ1:Whatexpensesdopeopletypicallyincuronabusinesstrip?1)food,taxis,hotel2)accommodation3)businesscalls4)faxortelephonecharges5)costofmealandlodging6)publictransportationfares7)laundryexpenses8)cliententertainmentexpensesQ2:Whatwouldyoudointhefollowingsituations?SituationOneOnathree-daybusinesstriptoParis,youtravelaboutthecityusingtheundergroundsystemtovisitclients.Youfindthisthecheapestandmostconvenientwayoftravelling.Onyourlastnightthere,youbeginfillingyourexpensesclaimsheet.Whenyoureadthesmallprint,younoticeyouareauthorisedtoclaimupto25perdayfortaxis.,SituationTwoYourfirstbusinesstripforyournewcompanyhasbeensuccessfulandyouhavesecuredanimportantnewcontract.Youinviteyourclientouttodinneratanexpensiverestaurant.However,attheendofthemeal,heinsistsonpayingthebill.Itcomesto125.Hepassesyouthereceiptafterhehaspaidandsaysyoucouldclaimthisbackonexpenses.“Everyonedoesit,”hesays.SituationThreeYoudiscoverthatacolleaguehasmadeafalseclaimforexpensesforafive-daytriptoHamburg.Hewasbookedintoahotelwhichcost80pernight,butheonlystayedthereforonenight.Hethencheckedoutofthehotelandspenttherestoftheweekwithanoldfriend.However,hemadeanexpensesclaimforallfivenights.,Referencetothequestion,submitfalseexpensesclaimsinflatetravelexpensesfalselyclaimback50onanexpensesclaimputpersonalbillsoncorporateexpensesexpensesfraudisdishonest/unethical/outrageousconductviolatecodeofbusinessconductandethicssufferfromthequalmsofconsciencerisklosingyourhonour,递交虚假费用报销申请,夸大差旅费用,虚报费用赚回50英镑,仿造开支是不诚实/不道德/无耻的行为,把私人开支算在公司账上,违反商业行为和道德准则,受到良心的责备,冒丧失尊严的风险,ruintheimageofthecompanyHonestyisthebestpolicy.strictlyobservehonestyprincipleintegrityofheartisindispensableInbusiness,(asinourpersonallives,)honestyandintegrityaretheelementsmostcriticaltobuildingfruitful,long-termrelationships.doyourbestinfosteringacorporatecultureofhonestyandintegrity,毁了公司的形象,诚实是最好的策略.,心灵诚实是必不可少的,恪守诚信原则,在商务上，（在生活中也一样，）诚信和正直是建立成功和长期的关系的最关键因素。,为营造诚信、正直的公司文化而尽力,3.Expensesclaims:listeningSectionA(Ex.8)RogerHargreavesworksinanaccountsdepartment.Hetelephonesthreepeopleabouttheirexpensesclaims.Listenandcompletetheformsbelowwithoneortwowo