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Detecting, Managing, and Diagnosing Failures with FUSE,John Dunagan, Juhan Lee (MSN), Alec WolmanWIP,2,Goals & Target Environment,Improve the ability of large internet portals to gain insight into failuresNon-goals: masking failuresuse machine learning to inferabnormal behavior,3,MSN Background,Messenger, , Hotmail, Search, many other “properties”Large ( 100 million users)Sources of Complexity: multiple data-centers large # of machinescomplex internal network topologydiversity of applications and software infrastructure,4,The Plan,Detecting, managing, and diagnosing failuresReview MSNs current approachesDescribe our solution at a high level,5,Detecting Failures,Monitor system availability with heartbeatsMonitor applications availability & quality of service using synthetic requestsCustomer complaintsTelephone, emailProblems: These approaches provide limited coverage harder to catch failures that dont affect every requestData on detected failures often lacks necessary detail to suggest a remedy:which front end is flaky? which app component caused end-user failure?,6,Managing Failures,Definition: Ability to prioritize failures Detect component service degradation Characterizing app-stability Capacity planningWhen server “x” fails, what is the impact of this failure?Better use of ops and engineering resourcesCurrent approach: no systematic attempt to provide this functionality,7,Our solution (in 2 steps),Detecting and Managing FailuresStep 1: Instrument applications to track user requests across the “service chain”Each request is tagged with a unique idService chain is composed on-the-fly with help of app instrumentationFor each request:Collect per-hop performance informationCollect per-request failure statusCentralized data collection,8,What kinds of failures?,We can handle:Machine failuresNetwork connectivity problemsMost:MisconfigurationApplication bugsBut not all:Application errors where app itself doesnt detect that there is a problem,9,Diagnosing Failures,Assigning responsibility to a specific hw or sw componentInsight into internals of a component Cross component interactionsCurrent approach: instrument applicationsApp-specific log messagesProblemsHigh request rates = log rolloverPerceived overhead = detailed logging enabled during testing, disabled in production,10,Fuse Background,FUSE (OSDI 2004): lightweight agreement on only one thing: whether or not a failure has occurredLack of a positive ack = failure,11,Step 2: Conditional Logging,Step 2: Implement “conditional logging” to significantly reduce the overhead of collecting detailed logs across different machines in the service chainStep 1 provides ability to identify a request across all participants in the service chain, Fuse provides agreement on failure status across that chainWhile fate is undecided: Detailed log messages stored in main memoryCommon case overload of logging is vastly reducedOnce the fate of service chain is decided, we discard app logs for successful requests and save logs for failuresQuantity of data generated is manageable, when most requests are successful,12,Example,Benefits:FUSE allows monitoring of real transactions.All transactions, or a sampled subset to control overhead.When a request fails, FUSE provides an audit trailHow far did it get?How long did each step take?Any additional application specific context.FUSE can be deployed incrementally.,13,Issues,Overload policy: need to handle bursts of failures without inducing more failuresHow much effort to make apps FUSE enabled?Are the right components FUSE enabled?Identifying and filtering false positivesTracking request flow is non-trivial with network load balancers,14,Status,Weve implemented FUSE for MSN, integrated with ASP.NET rendering engineTesting in progressRoll-out at end of summer,15,Backups,16,FUSE is Easy to Integrate,Example current code on Front End:ReceiveRequestFromClient() SendRequestToBackEnd();Example code on F