供应商沟通流程

供应商沟通流程SupplierCommunicationProcess,精益西格玛价值链LeanSigmaValueChain,与供应商之间的信息沟通应以一定程度的结构化方式进行Exchanginginformationwithyoursupplychainshouldbedoneinsomekindofstructuredmanner运作与业务信息均应共享Bothoperationalandbusinessinformationshouldbeshared信息要及时Informationshouldbetimely信息要准确Informationmustbeaccurate沟通流程对双方的成本要尽量低Yourprocessshouldattempttominimizecosttobothparties,供应商沟通流程SupplierCommunicationProcess,预测/销售计划Forecasts/salesplans技术资料Technicaldata出货/提前发货通知Shipments/ASN表现情况反馈Performancefeedback交期、产能以及其他问题Delivery,capacity,otherissues,供应商沟通流程SupplierCommunicationProcess,运作信息OperationalInformation,业务信息BusinessInformation,沟通频度Frequency,财务信息FinancialInformation产品开发ProductDevelopment业务目标方针推进BusinessobjectivesPolicyDeployment精益部署LeanDeployment市场预测Marketforecasts,运作沟通计划OperationalCommunicationPlan,确定要沟通的信息类型Identifytypesofinformationtobeshared确定各种/各组信息的沟通频度Determinefrequencyforeachtype/groupofinformation3.制定各种/各组信息的沟通渠道Developchannelforeachtype/groupofinformation4.与供应商协调如何取得他们的反馈，如何确认他们的信息Coordinatewithsupplierstosolicitfeedback/confirm制定标准化工作Developstandardwork定义沟通的角色和责任Defineroles&responsibilities,运作沟通计划OperationalCommunicationPlan,第1步：确定要共享的信息类型Step1:Segmenttypesofinformationtobeshared,运作沟通计划OperationalCommunicationPlan,第2步：确定信息发送和交换频度Step2:Determinefrequencyofdeliveryorexchange,运作沟通计划OperationalCommunicationPlan,第3步：制定信息的沟通渠道和格式Step3:Determinechannelandformat,运作沟通计划OperationalCommunicationPlan,第4步：取得供应商的反馈/确认他们的信息Step4:Solicitfeedback/confirminformationwithSupplier,客户Customer,供应商Supplier,供应商信息图SupplierInformationMap,与供应商确认信息图ConfirmInformationMapwithSupplier与供应商确认联系人名单定EstablishcontactinformationwithSupplier确认沟通频度/渠道/格式Verifyfrequency/channel/format,运作沟通计划OperationalCommunicationPlan,第5步：制定和发布标准化工作Step5:Defineandpublishstandardwork,客户Customer,供应商Supplier,制定客户和供应商的标准化工作Developstandardworkforbothcustomer/supplier定义Define,运作沟通计划OperationalCommunicationPlan,第6步：定义沟通的角色和责任Step6:Defineroles&responsibilities,客户Customer,供应商Supplier,定义各个人的角色和责任以及标准化工作Definerolesandresponsibilitiesbypersonwithstandardwork确定公司接口Determineorganizationalinterfaces工程部对工程部EngineeringtoEngineering制定如何处理意外和跨部门问题的指引Establishguidelinesforhandlingexceptions/crossfunctional,研讨会Symposiums面对大量听众Addressalargeaudience分析公司业务整体目标和阶段性目标Sharebusinessgoals&objectives分享成功经验，促进持续改善Sharesuccesses&promoteCI就一般原则问题进行沟通Communicategeneraldirection不会经常举行通常一年一次Infrequent-annually,业务沟通计划BusinessCommunicationPlan,协助与供应商合作伙伴关系Collaboration&SupplierPartnerships,成本、质量或交期改善的机会Opportunitiesforcost,quality,ordeliveryimprovement价值工程Valueengineering新产品开发Newproductlaunches实施物料续供流程Implementingareplenishmentprocess创造双赢局面Creatingwin-windeals分摊成本Costsharing间接的好处(质量、交期、更少的交易管理)Indirectbenefits(quality,delivery,lesstransactionalmanagement)无形而更自由的沟通Intangiblemorefreecommunication,竞争我赢-你输CompetitionIwin-youlose,回避不在乎AvoidanceDontcare,果断性Assertiveness,合作性Cooperativeness,合作双赢CollaborationIwin-youwin,迁就你赢我输AccommodationYouwin,Ilose,妥协：有时我赢，有时我输CompromiseSometimesIwin,sometimesIlose,最大的赢家就是您的客家TheBigWinner,YourCustomers,供应商的增值ValueAddedbySupplier,高High,低Low,年度合约Annualcontract,短期产品供应Short-termcommodity,低Low,长期合作伙伴Long-termpartnership,长期合约Long-termcontract,高High,客户的战略需求CustomersStrategicNeed,业务沟通计划BusinessCommunicationPlan,发展合作伙伴关系哪个供应商好？DevelopingPartnershipsWhichSuppliers?,选择发展合作伙伴关系的供应商Selectingsuppliersforpartnershipdevelopment合作伙伴的特性Attributesofapartnership信息交换Informationexchange年度/半年一次的会议Annual/Semi-AnnualMeetings研讨会Symposiums沟通原则Rulesofcommunication协作(新产品/降低成本的机会)Collaboration(newproducts/savingsopportunities),供应合作伙伴的沟通SupplyPartnerCommunications,半年或年度会议Semi-AnnualorAnnualMeetings一对一