Introcution-to-Business-商学导论PPT-IB11.ppt

Copyright2004South-Western.Allrightsreserved.,IntroductiontoBusinessJeffMadura,11,Hiring,Training,Copyright2004South-Western.Allrightsreserved.,117,HumanResourcePlanning,PlanningtosatisfyafirmsneedsforemployeesForecastingStaffingNeedsNeedsmaybedeterminedbyassessingthefirmsgrowthtrends.Duringatemporaryincrease,thefirmcanofferovertimetoexistingworkers,hiretemporaryworkersforpart-timeorseasonalwork.,Copyright2004South-Western.Allrightsreserved.,118,Forecasting,StartwithyourorganizationchartPuteachorganizationonanexcelspreadsheetinacolumnInthetopfewrowsputthenumberofsales,orotheractivitieswhichwoulddriveemploymentHavethemanagersofeachdepartmentfillinhowmanyemployeestheywillneedandwhatskillsHaveyourfinancialdepartmentchecktoseeifyoucanaffordthatmanypeopleandredoifnecessary.,Copyright2004South-Western.Allrightsreserved.,119,HumanResourcePlanning,JobanalysisDeterminingthetasksandthenecessarycredentialsforaparticularpositionJobspecificationstatesthecredentialsneededtoqualifyforaposition.Jobdescriptionstatesthetasks,dutiesandresponsibilitiesofajobposition.,Copyright2004South-Western.Allrightsreserved.,1110,Recruiting,Goalofrecruitingistoensureanadequatesupplyofqualifiedcandidatesforemployment.Internal/external,Copyright2004South-Western.Allrightsreserved.,1111,InternalversusExternalRecruiting,Copyright2004South-Western.Allrightsreserved.,1112,ScreeningApplicants,ScreeningoutUnqualifiedApplicants-Recruitingsoftwareprogramseliminatetheneedforindividualstoreadandcategorizeresumesreceived.InterviewProcessApplicantspunctuality,communicationskills,attitudeandothermoredetailedinformation.ContactingReferences-Offeringlimitedbenefits,becauseonlythereferenceswhoarelikelytoprovidestrongrecommendationsarelisted.EmploymentTests(Optional)PhysicalExamination(Optional)HiringDecisionExhibit11.3andpensionprograms.,Copyright2004South-Western.Allrightsreserved.,1121,CompensationPackages,Perquisites:additionalprivilegesbeyondcompensationpaymentsandemployeebenefits.Offeredtohigh-levelemployees.Freeparking,acompanycar,clubmemberships,etc.ComparisonacrossJobs:Exhibit11.6,Copyright2004South-Western.Allrightsreserved.,1122,DevelopingSkillsofEmployees,Firmsthatinvestintrainingprogramsfortheiremployeesaremoreprofitable.TechnicalDecision-makingCustomerserviceSafetyHumanrelations,Copyright2004South-Western.Allrightsreserved.,1123,EvaluationofEmployeePerformance,SegmentingtheEvaluationintoDifferentCriteriaPinpointspecificstrengthsandweaknessesofemployees.Specificinformationabouthowtheymayimprove.ObjectiveVersusSubjectiveCriteria,Copyright2004South-Western.Allrightsreserved.,1124,ObjectiveorSubjective?,A,B,C,D,Numberofdaysabsent,Qualityofadesignerswork,PercentageofDeadlinesmissed,Willingnessofanemployeetohelpothers,Copyright2004South-Western.Allrightsreserved.,1125,EvaluationofEmployeePerformance,UsingaPerformanceEvaluationFormAssigningWeightstotheCriteriaDifferentcriteriamustbeweightedseparately.Thesumoftheweightsofallcriteriashouldbe100percent.Theweightingsystemshouldbecommunicatedtoemployeeswhentheybeginajobposition.Anoverallratingisdeveloped.,Copyright2004South-Western.Allrightsreserved.,1126,StepsforProperPerformanceEvaluation,Statejobresponsibilitiesattimeofhiringandanychangesinjobresponsibilities.Informemployeesofdeficienciesandprovideopportunityforemployeestorespondtocriticism.beconsistentWhy?EmployeeLawsuits(dueprocess,discrimination),Copyright2004South-Western.Allrightsreserved.,1127,ActionDuetoPerformanceEvaluation,Employeesreceivingfavorableevaluationsmaydeserverecognitionsorpromotions.Supervisorsmustdeterminethereasonsforpoorperformanceanddecidewhethertotakeanyadditionalactions.Actionsmayincludereassigningemployeestonewjobs,suspendingthemtemporarilyorfiringthem.Actionstakenshouldbeconsistentwiththefirmsguidelines.,Copyright2004South-Western.Allrightsreserved.,1128,DealingwithLawsuitsbyFiredEmployees,Possiblereasonsforlawsuits:ThePlaintiffdidnotreceivedueprocess;Thefiringoccurredbecauseofdiscrimination.Firmsshouldestablishtrainingandperformanceevaluationguidelinestoreducechancesoflawsuitsorincreasetheirchancesofwinningifasuitdoesoccur.,Copyright2004South-Western.Allrightsreserved.,1129,EmployeeEvaluationofSupervisors,UpwardAppraisals-Usedtomeasurethemanagerialabilitiesofsupervisors,Copyright2004South-Western.Allrightsreserved.,1130,LearningGoals(Revisited),Explainhumanresourceplanningbyfirm