《外贸电话英语》

电话篇 Telephone Calls1. I am sorry I wasnt in when you called. Thats all right. 很抱歉你来电话时我不在。 没关系。 2. Could you put me through to the toy department? 请帮我接玩具部好吗？ 4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900我叫托尼?史密斯，住上海宾馆2107房间，我的电话号码是 6567-8900。 5. Please make a remittance of 1,500 Yuan for the books youve ordered. The postage is included. 您订的书请汇款一千五百元过来，邮资包括在内。 6. Hold on a moment please. 请稍等。 7. Ill see if she is in. 我去看看她有没有在。 8. I am afraid she is out at the moment. 对不起，她这会出去了。 9. Ill be pleased to if I can. 如果能的话，我很高兴。 10. Extension 121, please. Sorry, the line is busy. 请接121号分机。 对不起，线路忙。 11. Could I speak to Mr. Johnson, please? Sorry, there is no one by the name of Johnson here. 我可以和约翰逊先生通话吗？ 对不起，这里没人叫约翰逊。 12. Could you hold on a minute? Ill get him for you. Certainly. Thanks. 稍等，我帮你去叫他. 行，谢谢。 13. Mr. Smith is tied up at the moment. OK. Ill call again later. 史密斯先生现在脱不开身。 好的，我回头再打电话过来。Dialogue 1 (O=operator) O: International Trading Co. . Good morning. L: Good morning. May I speak to Mr. Smith, please? O: May I ask whos calling, please?L: This is Miss Li from the United Textiles. O: Just a minute, Miss Li. (Switches lines) Mr.Smith, Miss Li from United Textiles wants to speak to you. S: Put her through, please. Hello, Mr. Smith speaking. L: Good morning, Mr. Smith. Im calling about the draft agreement you sent me - 这是国际贸易公司。早上好。 - 早上好。我想和史密斯先生 通话，可以吗？ - 请问您是哪位？ - 我是联合纺织品公司的 李小 姐。 - 请稍候，李小姐。（转线路） 史密斯先生，联合纺织品公 司的李小姐想和你通电话。 - 请把电话接过来。你好，我 是史密斯先生。 - 早上好，史密斯先生。我打 电话是为了你寄给我的那份 协议草案Dialogue 2 A: Marketing Managers Office. Can I help you? B: Mr. Smith, please. A: Sorry, he is out. B: What time do you expect him back then? A: Sorry, I am not sure. Can I take a message? B: No, thanks. I will call back later. A: Thats fine. Please call again later. B: OK. Thank you. Goodbye. - 这是营销经理办公室。请问 有什么事吗？- 请史密斯先生接电话。 - 对不起，他出去了。 - 那你估计他什么时候回来？ - 对不起，我不清楚。你要留 个口信吗？- 不用了，谢谢，我待会再打 过来。 - 那好。请过会儿再打来吧。 - 好的。谢谢你。再见。Dialogue 3 A: United Development Corp. May I help you? B: Id like to speak to Mr. Smith, please. A: Who shall I say is calling, please? B: This is Miss Zhang from ABC Corp. A: Im sorry, Miss Zhang, but Mr. Smith is not in at the moment. B: When will he come in, do you know?A: I suppose he wont be in until 11:00. B: May I leave a message? A: Certainly. B: Please ask him to give me a call as soon as he returns. He has my number.A: Very well, Miss Zhang, Ill do that. B: Thank you. Goodbye. - 联合开发公司。您有什么事 吗？ - 我想和史密斯先生通电话。 -可以告诉我您是哪位吗？ - 我是ABC公司的张小姐。 - 对不起，张小姐，史密斯先生 现在不在。 - 他什么时候来，你知道吗？ - 我估计他要到十一点才会来。- 我可以留个口信吗？ - 当然可以。- 他一回来就请他给我回个电话。 他有我的电话号码。 - 好的，张小姐。我会的。- 谢谢。再见.Dialogue 4A: Is Mr. Zhang there, please? B: Sorry. I cant hear you. Would you please speak a little louder? A: I said, is Mr. Zhang there? B: Mr. Smith, the line is bad. Dont hang up, please. Ill have the call transferred to another line. - 请问张先生在吗？ - 对不起。我听不清楚。请说 大声一点好吗？ - 我是问，张先生在吗? - 史密斯先生，电话线路不清 楚。请别挂，我把电话转到 另一条线路上去。Dialogue 5 A: (on the phone) Hello? Smith here. B: Oh, Mr. Smith, my name is Melva Miller. You dont know me, but Im a friend of Mike Black. A: Oh, yes?B: When I told Mike I was coming to live here he gave me your name, and suggested that I give you a ring. I was wondering if you could give me some advice. A: Ill be pleased to if I can. What can I do for you? B: Well, Im looking for a place to live. Mike thought that as youre an estate agent you might know of something suitable.A: Yes, I think I can help you. Why dont you come round and see me? Do you know where my office is? B: Yes. Ive got the address. A: Good. Where are you now? B: Im at the post office. A: Oh, well, thats just a few minutes walk from my office. Come round and see me now. B: Thank you very much, Mr. Smith. A: Not at all. - 您好，我是史密斯。 - 哦，史密斯先生，我是梅尔薇?米勒。您不认识我，但我是迈克? 布莱克的一个朋友。 - 哦，是吗？ - 当我告诉迈克我要来这里时，他给我您的名字，他还建议我给您打 个电话。我想知道您能否给我一些建议。- 如果可以的话，我很乐意。我能为您做点什么？ - 哦，我在找一个住的地方。迈克想您是一位房地产商，可能知道 一些合适的信息。 - 是的，我想我能帮你。你为什么不过来找我呢？您知道 我的办公 室在哪里吗？ - 是的，我有地址。 - 太好了，你现在在哪里？ - 我在邮局。 - 哦，那里离我这里走路才几分钟。现在过来找我吧。 - 非常谢谢你，史密斯先生。 - 不客气。Dialogue 6 A: Good morning. Marketing Department. Can I help you? B: Good morning. This is Mr. Kubat. I ordered five barrels of your pure water a week ago, but they havent arrived yet. A: Oh, Im sorry, Sir. Ill check it immediately. Can I have your full name, address and phone number? B: Yes. Bruce Kubat, 480 Jinling Road, 5653-0198.A: Thank you, Sir. Ill check it with our delivery department and call you back in fifteen or twenty minutes. Please accept our sincere apologies. B: Oh, thats all right. Ill be waiting for your call. Bye-bye. A: Bye-bye and thank you for calling. - 早上好，市场部，有什么可以帮忙的吗？- 早上好，我是库巴特先生。我一个星期前订购了五桶纯净水，但是 还没有到货。 - 哦，对不起，先生。我立刻查一下。您能告诉我您的全名、地址 和电话号码吗？ - 好，布鲁斯?库巴特，金陵路480号，5653-0198. - 谢谢你，先生。我会检查一下我们运输部，将在十五分钟或者二十 分钟内给您打电话。请接受我们真诚的道歉。- 哦，没关系。我会等您的电话，再见。- 再见，谢谢您打电话过来。Establishing Business Relations 建立业务关系 Basic Expressions1. Weve come to know your name and address from the Commercial Counselors Office of the Chinese Embassy in London. 我们从中国驻伦敦大使馆的商务参赞处得知你们的名字和地址。 2. By the courtesy of Mr. Black, we are given to understand the name and address of your firm. 承蒙布莱克先生的介绍，我们得知贵公司的名称和地址。 3. We are willing to enter into business relations with your firm. 我们愿意与贵公司建立业务关系。 4. Your firm has been introduced (recommended, passed on) to us by Maple Company. 枫叶公司向我方介绍了贵公司。 5. Our mutual understanding and cooperation will certainly result in important business. 我们之间的相互了解与合作必将促成今后重要的生意。 6. We express our desire to establish business relations with your firm. 我们愿和贵公司建立业务关系。 7. We shall be glad to enter into business relations with you. 我们很乐意同贵公司建立业务关系。 8. We now avail ourselves of this opportunity to write to you with a view to entering into business relations with you. 现在我们借此机会致函贵公司，希望和贵公司建立业务关系。 9. We are now writing you for the purpose of establishing business relations with you. 我们特此致函是想与贵方建立业务关系。 10. Your desire to establish business relations coincides with ours. 你方想同我方建立业务关系的愿望与我方是一致的。 11. We specialize in the export of Japanese Light Industrial Products and would like to trade with you in this line. 鉴于我方专营日本轻工业产品出口业务，我方愿与贵方在这方面开展贸易。 12. Our lines are mainly arts and crafts. 我们经营的商品主要是工艺品。 13. We have been in this line of business for more than twenty years. 我们经营这类商品已有二十多年的历史了。 14. Your letter expressing the hope of establishing business connections with us has met with approval. 来函收悉，得知贵方愿与我方建立业务关系，我们表示同意。 15. In order to acquaint you with the textiles we handle, we take pleasure in sending you by air our latest catalogue for your perusal. 为了使贵方对我方经营的纺织品有所了解，特航寄我方最新目录,供细阅。 16. Glad to see you in your company. 很高兴在贵公司见到您。 17. Its only half an hours car ride. 只有半小时的车程。 18. Suppose we make it, say three oclock tomorrow afternoon. 如果我们能去的话，那么就明天下午三点钟吧。 19. It would be very helpful if you could send us statistics on your sales. 如果你们能将你们的销售统计资料寄给我们，那可就太有帮助了。 20. We would like to ask you to kindly send us the related information. 我们希望你们能将相关资料寄给我们。Conversations Dialogue 1 A: How do you do? B: How do you do? Nice to meet you, Ms. Smith. Im Jack Stevens from the Marketing Department. Here is my card. A: Its nice to meet you, Mr. Stevens. B: Please call me Jack. Have a seat, please. A: Thank you. 你好！你好！很高兴见到你，史密斯小姐，我是市场部的杰 克?斯蒂文斯。这是我的名片。 很高兴见到你，斯蒂文斯先生。 就叫我杰克吧。请坐。 谢谢。Dialogue 2 A: Ah, these are the machines were interested in. May we have a look at them? B: Certainly. But they are in the showroom. A: Is it far from here? B: Not very far. Its only half an hours car ride. Are you free now? A: I will be free tomorrow aft- ernoon. Suppose we make it, say three oclock to- morrow afternoon. Could you manage that? B: Yes. Ill pick you up at your hotel. 啊，这些就是我们感兴趣的机器。我们能看看吗？ 当然可以了，但它们在展示厅里。 离这里远吗？ 不是很远。只有半个小时的车程。你现在有时间吗？ 明天下午我有时间。假如我们能去的话，那就明天下午三点吧。你方便吗？ 可以。我会来酒店接你们的。 Dialogue 3 A: Good morning. My name is Mr. Brown. Im from Australia. Here is my card. B: Thank you. Im pleased to meet you, Mr. Brown. My name is Kathy Perless, the representative of Green Textile Import and Export Corporation. A: Pleased to meet you too, Ms. Perless. I travel a lot every year on business, but this is my first visit to your country. I must say I have been much impressed by your friendly people. B: Thank you for saying so. Have you seen the exhibition halls? On display are most of our products, such as silk, woolen knitwear, cotton piece goods, and garments. A: Oh, yes. I had a look yesterday. I found some of the exhib its to be fine in quality and beautiful in design. The exhibition has successfully displayed to me what your corporation handles. Ive gone over the catalogue and the pamphlets enclosed in your last letter. Ive got some idea of your exports. Im interested in your silk blouses. B: Our silk is known for its good quality. It is one of our tradi- tional exports. Silk blouses are brightly colored and beau- tifully designed. Theyve met with great favor overseas and are always in great demand. - 早上好！我叫布朗，澳大利亚人。这是我的名片。 - 谢谢。布朗先生，见到您非常高兴。我是凯茜?佩利丝，是格林纺 织品进出口公司的代表。 - 佩利丝小姐，见到您我也很高兴。我每年出差跑很多地方,但是,到 中国来还是头一次。你们这里的人非常友好给我留下了深刻的印象。 - 谢谢夸奖。您参观过展览厅了吗？展出的大部分是我们的产品，比如丝绸、毛织品、棉布匹和服装等。 - 哦，对，昨天我去看过。有些产品质量好，设计又美观。展览会成功向我介绍了贵公司所经营的各种产品。我已看过你上次在信中所 附的目录和小册子，对贵公司的出口产品有了一些了解。我对你们 的丝绸女衫颇感兴趣。 - 我们的丝绸以质量好著称。丝绸是我们的传统出口商品之一。丝绸女衫色彩鲜艳、设计美观，在国外很受欢迎，需求量一直都很大。接上面.A: Some of them seem to be of the latest style. Now Ive a feeling that we can do a lot of trade in this line. We wish to establish relations with you. B: Your desire coincides with ours. A: Concerning our financial position, credit standing and trade reputation, you may refer to Bank of Hong Kong, or to our local Chamber of Commerce or inquiry agencies. B: Thank you for your information. As you know, our corporation is a state-operated one. We always trade with foreign countries on the basis of equality and mu- tual benefit. Establishing business relations between us will be to our mutual benefit. I have no doubt that it will bring about closer ties between us. A: That sounds interesting. Ill send a fax home. As soon as I receive a definite answer, Ill make a specific inquiry. B: Well then make an offer as soon as possible. I hope a lot of business will be conducted between us. A: So do I. - 有些看来还是最新的式样。现在我感觉我们在这方面可以做不少买卖。我们希望同贵公司建立业务关系。 - 我们双方的愿望是一致的。 - 关于我们的财务状况、信用及声誉，你们可以向香港银行、或我们的当地商会或咨询社进行了解。 - 谢谢你所提供的情况。我们公司是国营公司，我们一向是在平等互利的基础上进行外贸交易，我们之间建立业务关系将对双方有利。我相信业务关系的建立也将使我们之间的关系更为密切。 - 太好了，我会发一份传真回去。一收到肯定的答复，我就提供具体的询价。 - 到时我们一定尽快报价。我希望我们之间能做成很多生意。 - 我也一样。A Specimen Letter Dear Sir: On the recommendation of your Chamber of Commerce, we have learned with pleasure the name and address of your firm. We wish to inform you that we specialize in the export of Chinese textiles and shall be glad to enter into business relations with you on the basis of equality and mutual benefit. To give you a general idea of our products, we are sending you under separate cover a catalogue together with a range of pamphlets for your reference. Please let us have your specific enquiry if you are interested in any of the items listed in the catalogue. We shall make offers promptly. We look forward to your early reply. Yours faithfully, 先生： 经你方商会介绍，我方欣悉贵公司的名称和地址。我公司专营中国纺织品出口，很乐意在平等互利的基础上与贵公司建立业务关系。为使贵方对我方产品有全面的了解，我方另函寄去一本目录册及一套小册子，供参考。如对目录中所列之商品感兴趣，请具体询价，我方将立即报价。 望尽快答复。1. Our buyers asked for your price list or catalogue. 我们的买主想索求你方价格单或目录。 2. Prices quoted should include insurance and freight to Vancouver.所报价格需包括到温哥华的保险和运费。 3. I would like to have your lowest quotations C.I.F. Vancouver. 希望您报成本加运费、保险费到温哥华的最低价格。 4. Will you please send us your catalogue together with a detailed offer? 请寄样品目录和详细报价。 5. We would appreciate your sending us the latest samples with their best prices. 请把贵公司的最新样品及最优惠的价格寄给我们，不胜感激。 6. Your ad in todays China Daily interests us and we will be glad to receive samples with your prices. 对你们刊登在今天中国日报上的广告，我们很感兴趣。如能寄 来样品并附上价格，不胜欣慰。 7. Will you please inform us of the prices at which you can supply?请告知我们贵方能供货的价格。 8. If your prices are reasonable, we may place a large order with you. 若贵方价格合理，我们可能向你们大量订货。 9. If your quality is good and the price is suitable for our market, we would consider signing a long-term contract with you. 若质量好且价格适合我方市场的话，我们愿考虑与你方签署一项长期合同。 10. As there is a growing demand for this article, we have to ask you for a special discount. 鉴于我方市场对此货的需求日增，务请你们考虑给予特别折扣。11. We would appreciate your letting us know what discount you can grant if we give you a long-term regular order. 若我方向你们长期订货，请告知能给予多少折扣，不甚感激。 12. Please quote your lowest price CIF Seattle for each of the follow- ing items, including our 5% commission.请就下列每项货物向我方报成本加运费、保险费到西雅图的最低价 格，其中包括我们百分之五的佣金。 13. Please keep us informed of the latest quotation for the following items. 请告知我方下列货物的最低价格。 14. Mr. Smith is making an inquiry for green tea. 史密斯先生正在对绿茶进行询价。 15. Now that we have already made an inquiry on your articles, will you please make an offer before the end of this month? 既然我们已经对你们的产品进行了询价，请在月底前报价。 16. As a rule, we deliver all our orders within 3 months after receipt of the covering letters of credit. 一般来说，在收到相关信用证后三个月内我们就全部交货。 17. Please quote us your price for 100 units of Item 6 in your catalog. 请给我们提供你们产品目录册上100组6号产品的报价。 18. Those items are in the greatest demand in foreign markets. 那些产品在国外市场上的需求量很大。 19. Would you please quote me your prices for the goods? 你能报给我这些商品的价格吗？ 20. We have quoted this price based on careful calculations. 这个报价是我们在精打细算的基础上得出来的。Dialogue 1 A: Good afternoon. I am Mr. Brown, the Import manager of Atlantic Industries Ltd, Sidney, Australia. This is my card. B: Good afternoon, Mr. Brown. My name is Mrs. Anderson, manager of the sales department. A: Nice to see you, Mrs. Anderson. B: Nice to see you too, Mr. Brown. Wont you sit down? A: Thank you. B: What would you like, tea or coffee? A: Id prefer coffee if you dont mind. B: Is it your first trip to the Fair, Mr. Brown? A: No, its the fourth time. - 下午好！我是布朗先生，是澳大利亚悉尼大西洋工业有限公司进口部经理。这是我的名片。 - 布朗先生，下午好！我是安德森女士，销售部的经理。 - 见到你很高兴，安德森女士。 - 布朗先生，我也很高兴见到你，请坐。 - 谢谢。 - 你愿喝茶还是咖啡？ - 如不介意请来杯咖啡吧。 - 布朗先生，这是您第一次参加博览会吗？ - 不，这是第四次了。接上面.B: Good. Is there anything you find changed about the Fair? A: Yes, a great deal. The business scope has been broadened, and there are more visitors than ever before. B: Really, Mr. Brown? Did you find anything interesting? A: Oh, yes. Quite a bit. But we are especially interested in your products. B: We are glad to hear that. What items are you particularly inter - ested in? A: Womens dresses. They are fashionable and suit Australian women well, too. If they are of high quality and the prices are reasonable, well purchase large quantities of them. Will you please quote us a price? B: All right. - 太好了。您发现博览会有什么变化吗？ - 对，变化很大。经营范围扩大了，而且客户也多了很多。 - 布朗先生，真的吗？你有没有发现感兴趣的商品？ - 是的，有很多。我们对你们的产品尤其感兴趣。 - 听你这样说我们真高兴。您对什么产品尤其感兴趣呢？ - 连衣裙。这些连衣裙的款式不仅时髦，而且很适合澳洲妇女穿着。 如果这些衣服质量好，价格合理，我们将大量订购。您能开个价吗？ - 那好吧。Dialogue 3 A: When can I have your firm C.I.F. prices, that is to say, the final offer, Mr. London? B: Well have them worked out by this evening and let you have them tomorrow morning. Would you be free to come by then? A: Yes. Ill be here tomorrow morning at 10. B: Perfect. Our offer remains open for 3 days.A: I dont need that long to make up my mind. If your prices are agreeable and if I can get the commission I want, I can place the order right away. B: Im sure youll find our price most favorable. Elsewhere prices for hardware have gone up tremendously in recent years. Our prices havent changed much. - 伦敦先生，什么时候能给我你们公司确认的到岸价格，那就是，最后的报价？- 我们将在今晚制定出来，明天早上让你拿到。到时你有时间过来 吗？ - 可以，明天早上10点我过来这里。- 太好了，我们的报价三天有效。 - 我不需要那么长时间来做决定。如果你们提供的价格合适，而且如 果我能得到我想要的佣金，我可以立即下订单。 - 你会发现我们的价格是最优惠的。近几年来，其他地方五金的价格 上涨幅度很大，而我们的价格变化不大。A: Im glad to hear that. As Ive just said, I hope to conclude so