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Unit 4Task 2.2The Koreans arent concerned about how well planned a meeting is. They will not trust anything that doesnt take years to build. For example, a strong relationship of 10 years is more important than a brand new office building or an impressive meeting. Trust is most important thing for them. They also seldom offer any opinions unless they are sure about what they want to say.Face is perhaps most important to the Japanese. For example, if you put pressure on a Japanese businessman at a meeting, he will respond with silence and your relationship is sure to be over even before the meeting finished. They will be more accepting of you if you learn to speak a little Japanese and look comfortable with their customs.Whenever there seems to be a business problem, the British will try to improve the situation by saying something amusing, but sometimes others dont find this humour funny at all.Whenever you disagree with the French, they will enjoy arguing with you in a very lively way. They will offer you a business opportunity more quickly than people from other cultures, but they will change their minds at the last moment, if they feel that you are not doing business in a satisfactory way.Part 3.1Conversation 1A: I really think we need to get some people together to discuss this problem. If we dont, itll just get worse.B: I believe youre right, Leon. Who are you thinking of including?A: The Accountant, our Purchasing Manager, Tony, and of course you and me.B: All right, then. What are you going to tell them beforehand?A: Ill give them this news report and the letter describing our problem. Do you think thats OK?B: Yes, thats fine. Let me know when and where.Conversation 2B: Good afternoon! I appreciate you all being here for this important meeting. Leon has asked you to join us to talk about the problem. Youve all read the news report and the letter, so lets get on with the discussion and try to solve the problem before it gets worse. Leon, could you start?Conversation 3A: Lets see, well begin with my boss opening the meeting. He can remind everyone about the report and letter. Then we should have the Accountant report on the cheques that have been written. Following that, well ask the Purchasing Manager to review the purchasing procedure. Im sure my boss and Tony will have some questions then, so next well have questions. Then, we can go on to a discussion. Finally, hopefully, well make a decision and close the meeting. There, that should do it!Conversation 4A: Hello! Why dont you sit here? Would you like a cup of coffee or tea?C: Thanks! Coffee, please.A: Good afternoon, Tony. Heres a seat for you.B: Is everyone here yet?A: No, not quite. The accountant has still to come. Boss, heres your coffee.B: Thanks. I want to get started on time.A: Yes, I know. Im sure we will.Conversation 5D: Hello! Accountants Office.A: Hello! This is Leon. Our boss wants to call a meeting to discuss a particular problem. Can you make it tomorrow afternoon?D: Tomorrow afternoon? What time?A: Hed like to begin at 2:30, in the conference room.D: Yes. I think I can make it. I have a lunch meeting, but Ill hurry back in time for the meeting.A: Good. Ill bring the information to your office in a little while.D: Oh! OK. Thanks.Conversation 6B: So, from our discussion this afternoon, it sounds like what we need to do is to stop the payment on this cheque, and contact our lawyer. Is that the decision you all think we should make?C: Ill begin looking for new suppliers. That seems to be important, as wall.B: Yes, it is. We must do that.D: Ill call the bank immediately and stop payment.B: And, Tony, well follow your advice and turn the rest over to our lawyer. That seems to be the best way to handle this for all of us.Part3.2(G: George; M: Mary)M: George, could you help me plan this meeting? I dont have much experience planning meetings and youve been with the company for a long time. SoG: When is this meeting, Mary?M: Well, its this Friday.G: Friday, hmm. What kind of meeting is it going to be?M: Were going to have a meeting with some new clients and try to get them to buy our new line of sportswear.G: Well, that sounds easy. The first thing we need to do is to create an agenda for the meeting and then give copies of it to everyone who is going to be attending.M: No problem, I have a list of all the people right here. The boss says that he wants the people from the sales department and the design department to give a short presentation.G: OK, but we should let them know as soon as possible. Ask them how long they will need for their presentations. Also, we should ask them if they are going to need anything special for the meeting, like a projector. I remember one time I forgot to ask about this and it was really embarrassing to be unprepared. Which meeting room are you going to use?M: Er, I think we should use 401; its the most comfortable room.G: Good idea. Is the boss going to make a presentation, too?M: Yes, he wants to tell the clients about the history of our company.G: OK, lets write the agenda. Its this Friday, the 1st of December. What time does the meeting start?M: 10:00 am, and it should be finished by noon because the boss is going to take them out for lunch afterwards.G: No problem, that should be more enough time. The first thing on the agenda should be to introduce everyone to each other. Then the boss gives them the information about our company. He usually takes about 10 minutes to do that.M: I think we should let the design people talk before the sales people, so that they can explain the products first.G: Thats a good idea. The customers need to know what they are going to buy first. After the presentations we should allow time for a discussion, in case the clients have any questions. If they dont and the meeting is over more quickly than expected, you could give the clients a tour of the office. I think that would really impress the boss.M: Hey, this agenda looks good. Ill go make copies for everyone.G: OK, dont forget to make some extra copies to give the new clients and anyone else who for gets to bring theirs. Oh, one last thing, dont forget to dress up for the meeting.M: I know. Thanks for all of your help.Part 4 video 1Gregory: Do you know why we are here?Richard: No. I have no idea. He just popped in and told me there would be a meeting at 3.Amy: Im afraid its about cuts. I saw him this morning and hes not happy.Chairperson: Bad news! I guess youve all seen last months sales figure for the laptop X600.A: No, actually I havent.R: Me, neither.C: Oh, well, theres a twenty-one percent drop from July.G Twenty-one percent? Thats a disaster!A: I suppose youre going to blame my sales team.C: No. Amy. We are not going to blame anyone. Not today. We need to decide what we are going to do about it.R: Wait. Before we go on, can we have a look at these poor figures?C: Sorry, Im not sure if I have Ah, yes, Ive got a few copies here. As you can seeA: Larry, I want you to know that its not my fault! My people have been working really hard to promote sales.C: Yes, yes, I know. But the fact is that the results are not good.R: Maybe we can changeA: You should trust your team! There are always ups and downs in sales!C: Look, Amy. I do have confidence in my team! I have called this meeting to see what my team suggests we do! So shall we get on with it? I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figures?G: Er Sorry, I dont have anything prepared since I didnt knowC: Oh, wellPart 6 Video 2Chairperson: Im sorry to have called this meeting at such short notice. Did you all get a copy of the sales figures?Participants: Yes.C: Good. So you have seen from you memo the purpose of this meeting. Firstly, we need to figure out the reason for the drop, and secondly, what we should do about it. It might not be easy, but I want to finish the meeting by 3:00.Participants: OK. Uh-huh.C: Now, Amy, what do you think?Amy: Well, theres a lot more competition out there now.C: Thats true, but our prices are competitive.Richard: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.A: I think theyre working pretty hard already.C: Bur its not hard enough, Amy! They need something to give them a bit of a push. What a
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