客服作业调查报告

调查报告小组成员：冯露，王陆怡，陆蓓琦，戴全美班级：13物流3专业：物流管理任课老师：周清目录一研究现状2二调查目的3三调研设计3四调查问卷4五调查结果分析5六调查结果总结71 研究现状现在天气逐渐炎热，学生们去学校浴室的频率日益增加。而学生们对学校浴室的现状却褒贬不一。有的学生抱怨学校浴室水温不稳定，开放时间不合理，基础设施薄弱等诸多缺点，有的学生认为学校浴室太过狭小不能满足整个学校学生的需求。基于以上观点，我们发起这个调查。二调查目的为了提高学生对浴室的满意度。找出浴室做得不足的地方，提出建议，希望浴室有所改善，为同学们提供一个良好的生活环境，让同学们安心在这里学习。同时，从调查结果中推测同学们的生活情况。大体上了解同学们的生活水平。三调研设计调研内容：1. 学生洗澡频率2. 学生洗澡单次时间3. 学校浴室基础设施4. 水温5. 水量6. 收费7. 安全度8. 开放时间9. 其他三调研地域上海工会管理职业学院学生浴室四 调查对象及样本量1.年龄组成：18-222.样本类别：在校住校学生五；调研方法；为小组座谈会六；调研分析视调研情况而定七：调研报告我们将向美丽可爱、温柔大方、贤惠亲切的客服老师提供定性调研报告。八调研时间2014年6月四调查问卷工会学院浴室满意调查表1.您洗澡的频率为： 夏天: A一天一洗B一周一洗C.两周一洗D.三周一洗E.一月一洗F.其他情况 冬天： A一天一洗B一周一洗C.两周一洗D.三周一洗E.一月一洗F.其他情况2.您洗澡的时间为 A 10分钟以下 B 20分钟以下 C 半小时左右 D 一小时左右3.您认为现在学校浴室的基础设施（更衣室，瓷砖，蓬头等）如何： A.太差了 B.陈旧 C.还可以 D.很满意4.您认为现在学校浴室的水温如何？ A 过高 B 过低 C 一般 D 舒服5.您认为现在学校浴室的水量如何？ A 过大 B 过小 C 一般 D 适中6.您认为现在浴室的收费： A.太贵，接受不了 B.一般，但还可以接受 C.很便宜7.您认为浴室的安全度： A.差， B.还好 C.很好 8.您认为浴室卫生状况如何： A.差， B.还好 C.很好 9.你感觉学校浴室开放时间合理吗： A不合理，时间短且人多 B合理，减少资源浪费 C一般10. 您对学校浴室是否满意，如果请您对学校浴室评分您会给 分？11. 您选择改善浴室的哪一方面：（可多选）A.过高的水温B.过低的水温 C.过短的洗澡时间 D.过高的收费 E.基础设施 F.安全防范 G.扩建H.浴室卫生情况12. 您对浴室的改进有其他意见： 5 调查结果分析 在XXX份有效问卷中，共有XX份表示对浴室的开放时间及整体卫生状况非常满意，XXX份表示满意，占总数的XXX%，认为浴室整体卫生不尽如人意的问卷共XX份，占总数的XX%；对浴室供水温度表示非常满意的问卷有XX份，满意的有XX份，占总数XX%；而近XXX%的问卷认为浴室收费合理，约有XX%的学生表示对浴室收费不满意。 六调查结果总结 就总体情况而已，广大学生对浴室的反应良好，各项调查均为“满意”。本专业培养掌握生物技术及其产业化的科学原理、工艺技术过程和工程设计等基础理论、基本技能，能在生物工程和生物技术领域从事设计、生产、管理和新技术研究、新产品开发的工程技术人才。I signed with the Bank of the qilu Bank loan contract (contract) conventions, and I use scheme, I would request the loans (in words) until I opened personal settlement account with your Bank (account), uses loan for 。 Loan operation, business unit name: account number: loan funds from these personal settlement account into the account of a payment. Loans in accordance with the following payment methods to pay. One, lender trustee payment. Delegate qilu Bank loan funds of the borrower to meet the stipulation of the contract the following borrowers, counterparties, commitment funds, regulatory compliance, legal, and willing to take the pay disputes, loss and other consequences of the delegate. Payee account number Bank name amount purpose II, borrowers own payment methods. Qilu Bank according to the borrowers withdrawal request to loan funds disbursed directly to the borrowers account, and independently by the borrower payments to borrowers who meet the stipulation of the contract transactions. I guarantee to your bank contracts and other prove of material submitted by real and effective. When in accordance with one payment, I agree with the above account with your bank loan funds that are not used for stop payment management,stop paid confirmed book records table single 13: lifted check pay notice records table single 14: personal loan ahead of repayment application accepted table Records table single 15: loan lines opened/cancellation application approval table records table single 16: qilu card award letter self loan lines cancellation application approval table records table single 17: loan lines cancellation application approval table records table single 18: qilu Bank loan urged received notice records table single 19: arrived (quality) bet real right proved out library listing records table single 20: housing mortgage right cancellation proved records table single 21: personal pledge loan repayment commitment letter 11. schedule Spontaneous date of promulgation of this practice, this procedure is issued prior to the implementation of the relevant provisions are inconsistent with this regulation, is subject to this regulation. The risk management Department is responsible for the interpretation and amendment of procedures by the head office. Break through the restrictions imposed by this practice, should submit file explanations authorities file explanation deemed necessary and submitted to the Head Office of the loan Review Committee for approval. Record form 1: personal loan customer conversation transcript to me given the loan applicant bank personal loan applications, according to qilu Bank personal loan interviews regulations and interviews on the following issues with the borrower and the guarantor, please respond, and ensure content authenticity. 1, your personal loan application materials must be submitted to the qilu Bank is true, otherwise you should bear the corresponding legal responsibilit