高铁客运站之候车服务PPT演示课件

PartIPassengerStationofHigh-speedRailway,项目一高铁客运站,1,WaitingServiceVocabulary图解词汇,任务2候车服务,2,WaitingServiceVocabulary图解词汇,任务2候车服务,3,WaitingServiceWordsandPhrases词汇短语1.securitycheck安全检查2.personalsearch人身检查3.baggagesearch行李检查4.regulation规定5.conveyorbelt传送带6.belongs携带品7.inflammableandexplosivegoods易燃易爆物品8.prohibitedgoods违禁物品,任务2候车服务,4,WaitingServiceWordsandPhrases词汇短语9.suspiciousgoods可疑物品10.toxicsubstances有毒物质11.scissors剪刀12.hairmousse摩丝13.hairspray发胶14.liquidarticle液态物品15.alcoholicbeverage含有酒精饮料16.cigarette香烟,任务2候车服务,5,WaitingServiceWordsandPhrases词汇短语17.screwdriver螺丝刀18.securityriskssafetyhazards安全隐患19.SecurityChecker安检员20.policedog警犬21.tightensecuritymeasures加强安保措施22.ticketchecking验票23.RealNamePolicy.实名制24.directtheflowofpassengersintothestation疏导乘客有序进站,任务2候车服务,6,WaitingServiceWordsandPhrases词汇短语25.numberofpassengersarrived旋客到达人数26.maximumnumberofpassengersinpeakhours高峰期旅客最高聚集人数27.stationmaster车站站长28.chiefpassengeragent客运主任29.clerk客运员30.trainstationpolice车站民警31.trainnumberdisplay列车车次显示屏32.passengerguidesystemofpassengerstation客运站旅客导向系统,任务2候车服务,7,WaitingServiceWordsandPhrases词汇短语33.electricinformationboard电子信息公告牌34.on-dutystationmasterdesk值班站长工作台35.stationpoliceroom车站警务室36.mother-and-childroom母婴候车区37.paylounge收费候车区38.handicappedonly残疾人通道39.lostarticles旋客遗失物品40.escalator自动扶梯41.drinkingfountain饮水机客运站旅客导向系统,任务2候车服务,8,WaitingServiceSeviceExpressions服务用语1.SecurityCheckRequired.请自觉接受安检。2.Waitforamoment.请留步。3.Hello,putyourbaggageonthebeltplease您好，请把您的包放在传送带上。4.Pleaseputyourcarry-onluggageontheX-raymachine.请您将随身行李放在X光检查器上。,任务2候车服务,9,WaitingServiceSeviceExpressions服务用语5.Pleasesetdownyourbelongingsandstepthroughthemetaldetector/securitygate.请您拿出随身物品，并通过金属探测器/安检门。6.Pleasepassthroughthedetectoronebyone.请一个一个通过探测门。7.Pleasecomeoverforinspection请过来接受检查。8.Pleasestandup请站上来。,任务2候车服务,10,WaitingServiceSeviceExpressions服务用语9.Pleaseraiseyourarms请您抬起双臂。10.Turnaround,Please.请转身。11.Pleaseunbuttonyourcoat请把您的衣扣打开。12.Takeoffyourjacket,Please请把您的外套脱下,任务2候车服务,11,WaitingServiceSeviceExpressions服务用语13.Whatsinyourpocket?口袋里是什么东西？14.Anythingelseinyourpocket?口袋里还有其他物品吗？15.Imsorrytotellyouthatflammableitemscannotbetakenwithyouonbroad.很遗憾的告诉您，易燃品不可以随身带上车。16.Thatsourregulation,Pleasecooperatewithoursecuritycheckwork.这是我们的规定，请您配合我们安检工作,任务2候车服务,12,WaitingServiceSeviceExpressions服务用语17.Excuseme,sir/madam,youforgotyourbelongings先生/女士，您忘了您的东西。18.Checkingisdone,thankyouforyourcorporation检查完毕，谢谢您的合作。19.OK，pleasegoin/ahead好了，请往里面走。20.Goodmorning/afternoon/evening,Sir/Madam,showmeyourticketandvalidIdentification.早上好/下午好/晚上好，先生/女士，请出示您的车票和有效证件。,任务2候车服务,13,WaitingServiceSeviceExpressions服务用语21.Allthepassengers.Formaline,please.Prepareyourtickets,IDcardsplease.各位旅客，请按秩序排队，请准备好你的车票和身份证。22.Sorry，thereissomethingwrongwithyourticket.Pleasewaitamoment.不好意思，您的车票有点问题，请稍等一下。23.ThetrainforHangzhourunseverytwohours.到杭州的火车每2小时一班。24.Sinceyourticketismissing,youhavetobuyanotherone.因为您的车票丢失了，所以您必须再买一张票。,任务2候车服务,14,WaitingServiceSeviceExpressions服务用语25.Thewashroomisinthatdirectiononthesecondfloor.洗手间在二楼的那个方向26.Sorry,thisisforstaffonly.Pleasewaitinthewaitingarea.对不起，这是员工通道，请您在候车区等候。27.Pleasegetyourticketsreadyandgototheticketentranceforboarding.请将车票准备好到检票口检票上车。28.Thetrainisscheduledtoarriveat9:45.火车预定在9:45到达。,任务2候车服务,15,WaitingServiceSeviceExpressions服务用语29.Itstimeforboarding.现在可以上车了。30.ThedepartureofTrainG20toBeijinghasbeendelayedforhalfanhourduetotechnicalreasons.由于技术故障，开往北京的G20次列车已经推迟半小时发车。,任务2候车服务,16,WaitingServiceCoversation情景对话Dialogue1安检Screeners：Excuseme,Isthisyourbag?安检员：劳驾，这是你的包吗？Passenger:Yes.旅客：是的。Screeners：Whatsthat?安检员：那是什么？Passenger:Itisascrewdriver.旅客：螺丝刀。Screeners：Itisforbiddentotakeitonboard.安检员：禁止带它登机。Passenger:Oh.Sorry.Idontknowtheregulations.WhatshouldIdo?旅客：不好意思。我不知道这个规定。我该怎么做？Screeners：Wecouldkeepitforyou.Butyoumustcomebackinonemonth.Oryoucangiveitup.安检员：我们可以帮你保管。但是，你必须一个月内回来取。要不，你就放弃。Passenger:Illgiveitup.旅客：那我放弃了。Screeners：Thankyouforyourcorporation.安检员：谢谢您的合作。,任务2候车服务,17,WaitingServiceCoversation情景对话Dialogue2验票（车票与身份证的名字不一致）PassengerClerk:Excuseme,Pleaseshowmeyourticketandidentitycard.客运员：劳驾，请出示您的车票与身份证。Passenger:Hereyouare.旅客：给你。PassengerClerk:Oh,thetwonamesaredifferent.客运员：这两个名字不一致。Passenger:MyGod.WhatshallIdo?旅客：我的天呀，我怎么办呢？PassengerClerk:Dontworry.Maybeyoutakeawrongticket.客运员：别担心，也许你拿错了车票。Passenger:Letmesee.oh,sorry,thatsmywifes.旅客：我看看，哦，对不起，那是我妻子的。,任务2候车服务,18,WaitingServiceCoversation情景对话Dialogue3验票（无票）PassengerClerk:Excuseme,Pleaseshowmeyourticketandidentitycard.客运员：劳驾，请出示您的车票与身份证。Passenger:Ihavenoticket,Ijustwanttoseehimoffintheplatform.旅客：我没有车票，我就是在站台上送个人。PassengerClerk:Sorrysir,thepersonwhohavenoticketisnotallowedtogetin.Thatsourregulation.客运员：对不起先生，无票人员不可以进站,那是我们的规定。Passenger:OK,Iwillnotbein旅客：好吧，那我就不进去了。PassengerClerk:Thankyouforyourcorporation.客运员：谢谢您的合作,任务2候车服务,19,WaitingServiceCoversation情景对话Dialogue4问询（问地点）Passenger:Excuseme,Idliketobuyahigh-speedtrainticket.HowcanIgettotheself-serviceticketfacilities?旅客：劳驾，我想买一张高铁车票。请问去自动售票区怎么走？PassengerClerk:Justgostraightinthisdirection.Turnleftwhenyoucometothestationlobby.Itsneartheelevators.Youcantmissit.客运员：朝这个方向直走。到了车站大厅往左拐。就在自动扶梯的附近。您准能找到的。Passenger:Thankyouverymuch.旅客：非常感谢。,任务2候车服务,20,WaitingServiceCoversation情景对话Dialogue5问询（丢失车票）Passenger:Excuseme.Myticketislost，whatshouldIdo?旅客：劳驾，我的车票丢了，我该怎么办呢？PassengerClerk:Dontworry.Apassengerwholosthis/herreal-nameticketcangototheticketofficetobuyareplacementticket.客运员：别着急，丢失实名票的乘客可以到车站售票处购买替代票。Passenger:areplacementticket？旅客：替代票？PassengerClerk:Yeah.Youshouldhandlethereplacementprocedureatleast20minutesbeforethecloseoftheticketbarrierforthetrain.Theservicefeeis2yuan.客运员：您应该在停止检票前20分钟办理补票手续。手续费2元。,任务2候车服务,21,WaitingServiceCoversation情景对话Dialogue5问询（丢失车票）Passenger:ThenwhatshouldIdo?旅客：接下来我该怎么办呢？PassengerClerk:Thenyoucanholdthereplacementticketstoboardthetrainanddeclaretotherailways