THMOAS企业内部顾问培训（英文版）.ppt

,InternalResultantTraining(July30-August10,2001)HongKong,PROPRIETARY1998ThomasGroup,Inc.AllRightsReserved.,TableofContents,IntroductiontoThomasGroup,Inc.TotalCycleTimeatEsquelGroupTCTBasicsCrossFunctionalTeamsProcessMappingMeasurementsBarrierRemovalBarrierCharacterizationUsingCauseannualcompoundgrowth30%Over200seniormanagementexecutiveswithbroadskillsinputfromandtotheirfunctionalorganizationAttendingandactivelyparticipatinginallmeetings,orprovidinganempoweredsubstitutetoactandmakedecisionsforthemWorkingwiththeteamtoidentifybarriersandtheirrootcauses,rankingandremovingthemDevelopingActionPlansanddrivingthoseActionPlanstocompletionUsingmeasurementstotrackprogressandassurespecificbusinessprocessorprocessesprogresstowardandreachentitledperformance,RoleofTheScribe,Preparesanddistributesthemeetingagenda2-3daysinadvanceofthemeeting.Thisensuresparticipantscometothemeetingprepared.Note:MembersshouldsubmitdocumentationtobediscussedinthenextmeetingtotheScribeforattachmenttothemeetingagenda.PreparesanddistributesthemeetingminutesandW3swithinoneworkingdayfollowingthemeetingdate.TheMinutesaretoincludeAttendance,Summaryofthetopicsdiscussed,Significantdecisionsmade,Nextmeetingdate,timeandvenue,OldW3swithstatusandNewW3sRequestsfeedbackonminutesfromteamtoensurethattheyreflecttheconsensusoftheteamMaintainstheoldandnewW3slistingsothatW3s(what,who,andwhen)arealwayscurrentHighlightsW3completionsandshortfallstoteamforfurtheractionMaintainsaccurateandupdatedCFT/BRTChartersPublicizesteamssuccessesServesasteamtimekeeperifnoneassigned,W3s,TeamLeader:TeamObjective:,Scribe:,Start:End:,RoleofTheMeasurementSpecialist,TheCFTMeasurementSpecialistisresponsibleforleadingandadvisingtheteamonmeasurements.Functionsperformedare:WorkswithBITmeasurementownertocoordinatemeasurementactivitiesfortheCFTteamWorkswithteammemberstocollectmeasurementdatatodefineBaselinetarget“low-hangingfruit”first.Limitto2-3thenumberofbarrierstheteamtargetsatonetime.,BarrierI.D.&RemovalProcessForIdentifying&AddressingRootCauses,BarrierRemovalProcessSteps,PerformprocessmappingPerformdistributionalanalysisofdataBegintheremovalprocesstoexposeotherbarriersUseGenericBarrierListtospurideasUseTGIfishboneandrepeated“whys”untilRootCauseBarrierappearsUsesubstituteprocessidentificationasindicatortobarrieridentificationTransferCyclesofLearningToptomiddlemanagementPeergroupmanagementLeader/drivertomiddlemanagement,BarrierRankingWorksheet,Difficulty:1=Easy,10=Difficult,Impact:1=Low,10=High,BarrierRemovalPrioritiesWorksheet,TheBarrierRemovalTeam(BRT),Barrierremovalismostoftenandmosteffectivelyimplementedbythecreationofaspecific,crossfunctional,BarrierRemovalTeam(BRT)TheBRTwill:BeempoweredtoremovethespecificassignedbarrierFollowtheTCTprocesstoremovetheassignedbarrierasdirectedbytheCFT.Uponcompletion,anduponapprovalbytheCFT,theBRTbedisbanded,CyclesofLearning&EffectiveMeetingManagement,Thenumberofopportunitiesduringagivencalendaryeartotry,test,modify,learnandfeedbackfromperformingeachcriticalbusinessprocess.,CyclesofLearningDefinition,W3s,TeamLeader:TeamObjective:,Scribe:,Start:End:,RecapofTCTBasics,1.BusinessProcessPerspective2.ProcessMaps3.MeasurementDrivers-CT-FPY-OtherProductivityMeasures4.SetAggressiveGoals-Baseline-Entitlement5.Identifyandremovenon-ValueAddedprocesssteps,6.RemoveBarriers&SubstituteProcesses-Fishbones-CFT/BRTTeams7.LinkDriverImprove