大中专高铁乘务专业英语教学课件

EnglishforRailwayService乘务英语教学陕西科贸技术学院张欣,High-speedBeijing-Tianjinrailwayopens,铁路客运英语,Conversation会话A.Onthetrain在列车上,语法：时间表达法：1、直接表示法eightseventeen(8:17)2、past,to表示法Seventeenpasteight(8:17),B.Onthetrain在列车上,theForbiddenCity故宫theGreatWall长城theTempleofHeaven天坛theSummerPalace颐和园SoulsRetreatTemple灵隐寺SixHarmoniesPagoda六和塔,单词和短语,freightn.货物、货运supervisorn.监督人、管理人crewn.全体人员（职员）personneln.人员、职员directionn.指导coordinatev.使协调activityn.活动、工作communicatev.沟通、通信engineern.工程师、火车司机dispatchern.调度员,单词和短语,coordinatesth./sth.withsb.协作某事（同某人协作某事）inchargeof负责freighttrain货车passengertrain客车traincrew列车乘务组onboard车载underhisdirection在某人的指挥下communicatewith与取得联系,一、问候语,Goodmorning.您好！（早上好）Goodafternoon.您好！（下午好）Goodevening.您好！（晚上好）Howdoyoudo?Nicetomeetyou.见到您很高兴。Gladtomeetyou.Pleasedtomeetyou.,二、欢迎语,Welcometoourtrain.欢迎乘坐本次列车。Welcomeaboard!请上车！,Example1:,A:Goodmorning!B:Goodmorning!Welcomeaboard!A:Thankyou.Itsnicetobehere.B:Hopeyouenjoyyourtrip.,EverydayEnglish日常生活用语（一）,.LearntosayA.Greetings问候1.WelcometoChina!2.Welcometoourcity!3.Welcometoourtrain!4.Gladtotakeyourtrain!5.Gladtoseeyouagain!6.Haventseenyouforalongtime.Longtimenosee.,EverydayEnglish日常生活用语（二）,.LearntosayA.ThanksandApologies感谢和道歉1.Itsverykindofyou.2.Thankyouforyourhelp.3.Thankyouforthetroubleyouhavetakentogetmetheticket.4.Imverysorry./Imsosorry./Imterriblesorry.5.Sorry,Idontquiteunderstandyou.Excuseme,Idontcatchyourmeaning.,6.Sorry,myEnglishisverypoor,pleasespeakmoreslowly.7.Pardon?8.Ibegyourpardon.Pleasesayitoncemore.9.Sorrytotroubleyou.10.Sorrytohavekeptyouwaiting.11.Sorrytobeinyourway.12.Sorry,thesupperisnotready.13.Sorry,thewaterhasnotboiledyet.14.ImsosorryforwhatIvesaid.15.Illtrytomakesureitdoesnthappenagain.,提醒、建议用语,Pleasebecareful.请小心。Dontgofar.不要走远。Payattentiontothedeparture-call.请留心开车铃声。,Whynotgoandhavealook?为什么不去看一看呢？Youdbettergoandseeifitsyours.您最好去看一下是不是您的。Dontworry.别担心。Takeiteasy.放心好了（别着急）。Justamoment,please.请稍等。,三、答谢语,1、列车员答谢旅客：,Thankyouverymuch.非常感谢。,B.Requests请求,1.PleasetellmewhichtrainIshouldtakeforGuangzhou.2.Wakemeupatseventomorrowmorning,please.3.WillyoupleasetellmehowtocheckmyluggageforHangzhou?4.Iwonderifyoucouldhelpmewithmyluggage.,四、道歉语,1、列车员向旅客道歉：Imsorry.或Sorry.对不起。Excuseme.劳驾。Ibegyourpardon?或Pardon?您能再说一遍吗？,Imsorry,Illdoitrightaway.对不起，我马上办。Sorrytotrouble.对不起麻烦您一下。Sorry,Idontquiteunderstandyou.对不起，我不太明白您的意思。Excuseme.Idontcatchyourmeaning.请原谅，我没有领会您的意思。,2、旅客向列车员道歉时，一般说：,Thatsallright.没关系。Itdoesntmatter.Dontworryaboutit.也可以说：Nevermind.Itsnothing.,PassengerTrainClasses,旅客列车类型,SeatClasses座位等级,Thereare4standardclassesofseats:,hardseat,softseat,hardsleeperandsoftsleeper.,主要内容,SeatClass座位等级PassengerTrainClasses旅客列车类型PropagandaforNotCarryingProhibitedArticles严禁携带危险品上车PassengerCars客车UpandDown上行和下行BeijingWestRailwayStation北京西站TheQinghai-TibetRailway青藏铁路ChiefConductor列车长ShanghaiMaglevTrain上海磁悬浮列车,UnitThreePropagandaforNotCarryingProhibitedArticles严禁携带危险品上车,“watchfor”在字典上的意思是“等待，期待”之意。若将警示牌上的英文再翻译过来，是“请等待一个安全”。所以，不妨翻译为：“Carriageconjunction,pleasebecareful”。,“keepout”的解释是，“用于警示牌，切勿靠近（进入）”。这个翻译成“Danger！NoTouch”更准确,翻译人员将firefight一词理所当然地翻译成“消防器材”，殊不知，这一词在英文中是“交火、炮战”之意“Fireextinguisher,pleasedontmoveitatwill”才符合其中文意思。至于“safetydevice”二词也是完全是可以删掉的。,Garbageonly,notforcigarettebutt,Atthebookingoffice,1HowlongwillthistraintaketogotoBeijing？这列直达快车开到北京要多久？2ThisexpresswillgostraightfromBeijingtoTianjin.这列快车从北京直达天津。3WhattimeisthenexttraintoBeijing?下一趟去北京的车几点开？,4IdliketohavetwosoftberthticketstoShanghaifortomorrow.我想买两张明天的到上海的软卧票。(hardberth,hardseating,softseating)OK.Itcomesto1，200yuanincludingservicefee.好的，加上手续费一共1，200元。5MayIhavetwolowerberths？我可以要两张下铺吗？Sorry.Weusuallypairtheupperandlowertogethertosell.对不起，我们通常上下铺搭配在一起卖。,Checking-inandboarding检票上车,1.WheredoIboardthetrain?Firstyougotothewaitingroom.Thenoticeboardwilltellyouwhichwaitingroomyouneedforyourtrain.公告板上有你要乘坐车次的候车室编号。2.Inthewaitingroomyoucanaccessseveralplatforms.候车室可以通向好几个站台。Trytogettotheplatform15minutesbeforethetrainleaves.尽量在开车前十五分钟到达站台。,Findingbedorseat找铺位或座位,1.Excuseme,canyouhelpmefindmyseat?劳驾，你能帮我找一下座位吗？Pleaseshowmeyourticket,itsayswhichseatisyours.给我看一下你的车票吧，上面有你的座位号。2.Excuseme,Ineedtogetapass.CanIhelpyouwithyourbags?CanImoveitplease?,补票用语,1、Yourchildisalreadyover1.1m，pleasebuyachildrenticket.你的小孩已超过1.1米了，请买小孩票。Yourchildisalreadyover1.4m，pleasebuyanadultticket.你的小孩已超过1.4米了，请买大人票。Sorry，yourluggageisoverweight，pleasebuyaluggageticket.对不起，你的行李已超重，请补票。2、Pleaseaddmoreyuanforyourticket.您需要加补元钱。,关于临时停车,1、Howlongshallwestophere,please?请问在这停车多久？Thisisatemporarystop.现在是临时停车。Itstaysforminutes.停车分。Pleasedontgetoffthetrain.请不要下车。2、Thetrainisnowminuteslate.列车现在晚点几分钟。Pleasedontworry，thetrainwillarriveonschedule.请别着急，列车将正点到达。Thetrainwillsoonbeonschedule.列车很快就会正点的。,旅客遗失物品用语,1、Whathaveyougotinside?里面有什么东西？Dontworry.Welltrytofinditforyou.请不要着急，我们设法帮你找。Dontworry.wellmanagetogiveitbacktoyouifwefindit.请放心，如果我们找到了，我们设法转交给你。Wellkeepyouinformed.我们将随时通知您。,2、IhavegotabutIdontknowwhetheritisyours?我刚拾到，不知道是不是你的？Pleasegotothechiefconductortoclaimit.请到车长那去领。3、Pleasecheckyourbag.Ifthereisnoproblemwithit，pleasesignhere.请检查一下您的行李是否完好无损，如果没有问题，请您在这里签字。,提醒乘客,1、NoDangerousgoodsareallowedtobringonthetrain!严禁携带危险品上车！2、Theseareinflammables，pleaseleavethemtoourcare.这些是易燃品，请交给我们适当处理。3、Pleasetakecareofyourvaluables.请保管好贵重物品！4、Helpustokeepthetrainclean.请协助我们，保持火车清洁卫生。,提醒乘客,5、Takecarewhenyougetoffthetrain.下车时当心。6、Luggagemustnotbeputinthegateway.行李不准放到过道上。7、Mindthegap.小心台阶间跨度8、Pleasekeepgatewaysclear.请保持过道畅通。,严禁携带危险品上车！,这些是易燃品，请交给我们适当处理,请保管好贵重物品！,小心台阶间跨度,行李不准放到过道上,Seats,1.Thetrainhasdifferentsections,suchashardandsoftsleepers,andhardandsoftseating.Whatisthedifference?有什么区别吗？,2.Thesoftsleepersarefor4peopleandyouhaveadoortocloseyourcompartment.软卧包厢可睡四人，包厢的门可以关。3.Thehardsleepersarefor6peopleandthereisnodoor.硬卧可睡六个人，没有门。,Food,1.CanIbuyfoodonthetrain?我可以在火车上买食物吗？Yes,acrewmemberwillcomebywithfoodtosell.是的，乘务员从你身边经过卖东西。2.Istherearestaurantonthetrain?Canyoushowmewhereitisplease?你能告诉我餐车在哪吗？Yes,thereisarestaurantcarriagebysoftsleepercarriage.是的，有餐车，在软卧车厢旁边。,Drinks,(iced)mineralwaterblackteagreenteahotwatermilkbeeryogurtice-cream,Smoking,1.CanIsmokehere?我能在这里吸烟吗？No,thesmokingsectionisattheendofthecarriagebetweenthiscarriageandthenext.不可以，吸烟区在两节车厢之间。3.CanIbuycigarettesonthetrain?我能在火车上买到香烟吗?Acrewmemberwillcomebywithfoodtosell.是的，乘务员从你身边经过卖东西。,Toilet,1.Thereisawashroomattheendofeachcarriage.在每节车厢的末端都有洗漱间。2.Whyisthetoiletlocked?厕所的门为什么锁上了？Thetoiletisalwayslockedwhenthetrainisatthestation.Whenthetrainbeginsmovingagainwewillunlockit.火车进站后经常要锁上厕所的，火车重新开动后，我们就开门。,Commonusefulsentences,1OurtrainwillarriveatBeijingRailwayStationat18:27.列车到达北京车站的时间是18点27分2OurnextstopwillbeStation.Pleaseprepareyourselfforgettingoffthetrain.下一站将要到达站，请您提前做好下车的准备3Thedestinationwillbereachedinabouttwominutes.还有大约2分钟到达终点站4Ourtraincurrentlytravelsat350kilometresanhour.现在的时速大概350公里/小时,Atthestation车站用语（一）,LearntosayA.MeetingthePassengers接车用语1、Welcometheourstation!2.Willyoupleasewaitforhimattheresthall?3.Youdbetterwaitforhimintheguestswaiting-room.4.Whereistherefreshmentstall?,Atthestation车站用语（二）,LearntosayA.StationFacilitiesandService1.MayIhaveaplatformticket?2.Iwanttoseesomebodyoff.3.Iwanttomeetsomefriends.4.ThetrainisstandingatplatformNumberTwo.5.Thetrainhasjustcomein.6.Thetrainhasntcomeinyet.,列车员自我介绍,LadiesandGentlemen:Goodmorning.Welcometoourtrain.MayIintroducemyself?Imyourconductress.MynamesLiHua.Thi