商务礼仪Professional_business_etiquette_training__022（课堂PPT）

,商务礼仪与专业形象ProfessionalBusinessEtiquetteTraining,1,X.zhu,CommunicationMannerinthebusinessWorld商务世界里的交流方式,2,X.zhu,SocialMannerandStyle社交礼仪和风格,3,X,AvoidingthecommonlymadeerrorsinSocialBehaviors社交礼仪几大忌,4,X.zhu,社交场合的礼仪,1.BodyNoise身体发出的声音Coughing咳嗽Turntheheadfrompeopleandcoveryourmouthwithyourhandkerchief.Saysoftly“ExcuseMe”Respondwith“Blessyou”Yawning打哈欠Apologizemustbemadebyblamingyouryawnonlackofsleep,evenwhenboringisthecause.Neverpretendpeoplecannothearit.,5,X.zhu,社交场合的礼仪,2.Samesexgenerallydonotholdhands同性朋友不要牵手3.Refrainfromgreetingsthatinvolvehugging一般情况下问候时都不用拥抱4.Escalator乘坐扶手电梯时应靠右5.Unreceptivetobeingtouched避免身体接触保持身体距离,6,X.zhu,社交场合的礼仪,6.BodyFidgetingThisisabsolutelyforbiddeninsocialbehavior:,身体不停晃动,二郎腿,不停抖动,7,X.zhu,在办公室的举止,Swirlingthepen转动手上的笔,Swirlingthering转戒指,Handscrossed两手交叉放胸前,Puttingthechairinorder把椅子放好,Knockingwithyourhand手指敲击桌面,Handsonthewaist双手叉腰,Holdingthedoorforthefollowers为后来者按着门,Bitingyourfinger咬手指,小动作影响大,8,X.zhu,坐电梯的礼仪,Letpeoplegetoutfirst先出后入,Thelastpassenger最后冲入的乘客,Loudconversation勿高谈阔论,Spareroomforpeoplegettingout腾出空间让后面的人先出,Reachingoutforthebutton进入后按楼层键,Greeting打招呼,Ladieswithlonghair长发女士须注意,9,X.zhu,LearntoTakeComplimentsGraciously学习如何接受赞美,Whensomeonepraisesyourworkorperformance,expressyourthanksThankyou.Thankyou,youareverykindtodoso.Thankyou,Iamgladthatyoulikethissong.No.Isingverypoorly.Itisnotthatgood.,10,X.zhu,BusinessIntroductionandHandshaking商务介绍和握手礼仪,11,X.zhu,FirstGreetings初次见面,SelfIntroduction自我介绍,SocialIntroduction社交介绍,BusinessIntroduction商业介绍,12,X.zhu,Amanisalwaysintroducedtoawoman先把男士介绍给女士“MissWang,IwouldlikeyoutomeetMr.Li”“王小姐，让我介绍李先生给你认识。”“Mr.Li,thisisMissWang”“李先生，这位是王小姐。”先把年轻的介绍给年长的人先把比较熟悉的人介绍给比较陌生的人,SocialIntroduction社交介绍,(1)MissWang,(2)Mr.Li,先男后女,13,X.zhu,Businessmannerdifferentfromsocialintroductionmanner,becauseitisbasedonhierarchy(阶级地位),rank(社会地位)andauthority(权威人士).Theruleis:-Peopleoflessauthorityareintroducedtopeopleofgreaterauthority.职位较低的被介绍给职位较高的。-GenderandAgeplaynorole性别与年龄，不列入规则ExceptionalCases例外情况：-ClientsandOfficialsarealwaysmoreimportantthanpeopleinyourcompany(CEO).客人及官方人员永远比你公司的高层人士重要。,BusinessIntroduction商务介绍,14,X.zhu,TheGreatestFearsaboutMakinganIntroduction,BusinessIntroduction商务介绍,ForgettingaPersonsName忽然忘记客人名字,MispronouncingaPersonsName说错客人的名字,HearingaNameButNotUnderstandingit.听不懂e.g.GiancarloErmotti李祎范赟,15,X.zhu,Titleputsthepersonintocontextforothers.头衔把人们放进恰当的社会角色中去。Isthisaprofessor?教授?adoctor?医生?apriest?神父?anengineer?工程师?anaccountant?会计师?,UsingTitles称呼头衔,16,X.zhu,Neverassumethatyoucancallsomeonebyhisorherfirstnameautomatically.永远不要自认为可以直接称呼别人的名字。Youshoulduseapersonstitleuntilyouareinvitedtousethefirstname.有头衔的话一定要称呼头衔。Mr.Mrs./Miss/MsMsorMiss-UnmarriedWomen(未婚)Mrs.-MarriedWomen(已婚),SocialTitles社交中常用头衔,17,X.zhu,HowtoMakeaGreatImpressioninGivingandReceivingNameCards如何通过递送和接受名片留下深刻印象?,18,X.zhu,GivingandReceiving名片交换1.交换名片时,应双手递出名片给客人,名片正面朝上。同样的，在接受名片时亦应双手接过来。-Mr.Johnson,canIgivemycardtoyou?-Mr.Johnson,thisismycard.2.如商务餐宴中交换名片时,应在餐前或餐后,不应在用餐期间交换。3.名片递给中国人，中文面朝上；递给外国人，英文面朝上。,BusinessCard名片,19,X.zhu,HowtoMakeaGreatimpressionbyReadingNameCard留下深刻的印象,BusinessCard名片,WhenHandedaNameCard,Readit把名片读出,AcknowledgetheCompany确认公司名称,SaytheNameOutLoud读出名字,MentiontheJobTitle提及职位,e.g.“GwendolynEmottie”“DidISayCorrectly?”,20,X.zhu,Inagroupofoutsiders,abossshouldalwaysacknowledgethepresenceofstaffmembersandmakesurethattheyreintroducedtothegroup.要记得在别人面前介绍自己的团队成员。上级应该说“我的同事”，下级则需记住“老板永远是老板”。Ifyoureintroducingaclienttoyouradministrativeassistant,makesuretointroducetheclientinthesamewaythattheclientshouldbeaddressed.介绍客户给内部同事时，要记得用正式的称谓。,AddressingYourStaff,YourColleaguesandYourBoss称呼你的员工，同事和上司,21,X.zhu,MannerlysurvivalatMeeting残留于皮肤表面的化妆品能堵塞皮肤出汗,排脂的开口,阻挠皮肤行使呼吸职能,还为微生物,尘埃，污垢等有害物质的附着提供方便.为消除以上弊害,也为更新化妆品,有上妆就必须有卸妆,而且必须当天完成.目的就只4个字，净肤护肤.用眼用卸妆水涂抹假睫毛,然后揭去,揭时动作要轻巧,如假睫毛粘得较牢,可用酒精棉球拭掉粘胶再揭,千万不要生拉硬扯,以免造成伤害。用卸妆油置于双掌上揉开,轻柔面部皮肤,使原有的化妆品与油融合,再用纸巾擦掉。最后以温水冲洗面，颈部。没有专用的卸妆油时,可以用适量橄榄油替代。在用洗面奶或洗面皂时,先用双手搓出丰富的泡沫,再轻柔的在面部打圈,而不要在脸上过多的用力