Unit 1 Reception(第一单元接待).ppt

Unit1Reception,Learningobjectives,MakingreservationsMakingintroductionsMaking,receiving&declininginvitationsStartingsmalltalksEntertainingvisitors,Unit1bigtaskreception,Makeavideoaboutclientreception.(5-8m)Youshouldincludethefollowingsituation:1.makehotelreservation2.pickupyourclientattheairport3.startsmalltalksinthecar4.entertaintheclientattherestaurant/toanightclub/toaKTV/toateahouse/,Freetalk,ChooseonewaytoentertainSupposeObamawillcometoChina,Freetalk,MakegoodarrangementstowelcomeSupposePremierWenwouldcometoGuangzhou(hecamelastmonth),Freetalk,MakeagoodhotelreservationforCrosstalkcomedian相声演员,Freetalk,MakegoodarrangementstowelcomeSupposeXXwouldcometoFoshan,ListeningpartAP4,Idliketomakesomereservationsplease.Whenwilltheybearriving?Iwonderifyoucanarrangeoneconferenceroomforthemfortwodays.,ListeningpartBP7,ItseemsasifIhadseenyousomewherebefore.Iheadsheisoneofthesecretsofthiscompanyssuccess.Speakofthedevil,thefamousMissLewisisstandingrightbehindyou.Iveheardsomuchaboutyou.,ListeningpartCP12,HaveyoubeentoEdinburgh爱丁堡before?Thereissuchalottosee.Therewasalotofturbulence气流，动荡.,Smalltalks,Whatissmalltalk?Whenwillyoumakeasmalltalk?Whatarethetopicsforsmalltalks?,Edinburgh,EdinburghCastle,UniversityofEdinburgh,Edinburgh,WewouldliketohelpyouplanyourbreaktoScotlandscapitalcity.Edinburghhasallyouneedtoenjoyagreatgetaway！anactivebreakaspotoftheatreandcultureaneventfulbreaksomeshoppingacityspaabreakfromthecity,爱丁堡是一个历史悠久、风景秀丽文化城市，依山傍水，地貌多姿，素有“北方雅典”之称。也是苏格兰首府和医疗、司法、银行保险、核能及电子研究的中心。该市人口44万。始建于公元6世纪，12世纪建成。有“欧洲最美丽城市之誉”。,ListeningpartDP16,Wherehaveyoubeenhidingyourselflately?Iwashopingtomixbusinesswithpleasure.IthoughtwemighttryoutthenewItalianrestauranteveryonesbeentalkingabout.WevegottogetthecontractreadyforMissKing.Weresupposedtobehavingabigdinner.,ListeningpartEP18,Wehavesomefamousbrandsofalcohol.Mostnorthernersliketohavealcohol白酒whilemanysouthernersliketohavewine葡萄酒oryellowwine黄酒.Heretheyserveanon-alcoholiccocktail鸡尾酒.,Receptionsentencepatterns(preliminary),1.Excuseme,areyouMr.BrownfromtheU.S.?2.Howdoyoudo?MayIaskyourname?3.Howlongwasthetrip?4.Didyouhaveapleasanttrip?5.Howlongwillyoustaythistime?,Receptionsentencepatterns(intermediate),1.Ihaventseenyouforages.2.Ifyouhavenoplansfortomorrow,whataboutdoingthesightsofthecity?3.WhatareyouparticularlyinterestedinseeinginBeijing?4.Isthereanyplaceinparticularyouwouldliketogo?,客户接待初次见面寒暄,1.Impleasedtomeetyou,Mr.Peterson.2.Itscertainlyapleasuretomeetyou.3.Thepleasureismine.4.Imdelightedtomeetyou,Mr.Green.IveheardsomuchaboutyoufromMr.Bush.,客户接待与熟客打招呼,1.Hello,Mr.Green.Itsnicetoseeyouagain.2.Thankyou.Howhaveyoubeen?3.Wevebeenquitebusy,thanks.,客户接待询问旅途情况,1.Howwasyourflight?Dideverythinggoallright?2.Didyouhaveasafe/pleasant/goodtrip?3.Itwascomfortable,buttherewasalittlebitofturbulence.,客户接待招呼客人上车,1.Theresacarwaitingforyou,sopleasecomethisway.2.Illbringmycarhere,sopleasewaitamoment.3.Letmeputyourbagsinthetrunk.,客户接待请客人看日程表,1.Ihavearrangedyourschedule.Ihopeitssuitable.2.Thisisthescheduleforyou.Mr.LiWenfromourdepartmentwilltakecareofyou.3.Shallwediscussthescheduleinthelobby?,EntertainingClientsdialogue1-1,A:Mr.Bryant?Hi,ImMikefromFlorenceIncorporated.Imgladyoumadeitokay.Howwasyourflight?B:Itwasprettybumpy,alsoabitlong,alltogetherabout5hours.A:Thatisalongflight.Youhadalayover航班中转站too,isthatright?Youmustbetired.B:ActuallyIfeelquiterested.Iwasabletosleepontheplane.A:Good!Here,letmehelpyouwithyourbag.IsityourfirsttimetoSeattle?Idbehappytotakeyouaroundthiscityandshowyouthesightstonightifyoureuptoit有空.,EntertainingClientsdialogue1-2,B:Thatwouldbeverynice,youretookind.A:Ivealreadymadeahotelreservationforyou,letsgotothehotelfirstanddropoffyourthings.Then,Idliketohaveadrinksothatwegetbetteracquainted熟悉，了解.Ivebookedatableatanexclusiverestaurant高档饭店downtown.Afterwards,Ivemadearrangementstotakeyoutoseethecitylights.Seattlesnightlifecanbereallyquiteexciting.Howdoesthatschedulesoundtoyou?B:Soundsgreat.Thankyouforyourhospitality热情款待.,EntertainingClientsdialogue2-1,A:TomJonesfromLockwoodwillbecominginthisafternoonYoullbegoingalongwiththedrivertopickhimupattheairportwhenhisplanecomesinfromPrague.Remember,heisoneofourmostimportantclients.Iwantyoutogivehimthered-carpettreatment隆重接待.B:Doyouwantmetodrophimoffatthehotel,ordoIhavetokeephimamusedthiseveningaswell?A:Whatdoyouthink?Iwantyoutotreathimlikeaking.Takehimtooneofthefancyrestaurantsdowntown市区最豪华的饭店.Afterwards,youcanfollowupwithashow.,EntertainingClientsdialogue2-2,B:Howmuchismyentertainmentbudget招待预算then?A:Justdontexceed$800tonight.B:Dontworry,IllgivehimtheVIPtreatment.Jeeze,IreallydontenjoymyselfwhenImentertainingclients.A:Well,itsyourjob,isntit?Trytohaveamorepositiveattitude,itsnotasbadasyoumakeitouttobe事情不像你了解的那样糟糕.Hey,whileyoureatit这期间,whydontyouinvitehimtoplaygolfthisSaturdayaswell?B:Noproblem.Anythingtokeepmanagementhappy.只要领导满意，我做什么都行。,Hotelsituationdialogue1-1,A:Hello,welcometoPrescotthotel,howmayIhelpyou?B:Hi,yes,Ihadareservation.Mysecretarycalledandbookedtheroomacoupleweeksago.Thereservationshouldbeforadoublebed,non-smokingroom.A:Andwhatnamewasthereservationmadeunder?B:ItshouldbeunderSteveJohnson.A:HmmLetmeseeItseemstheresnoJohnsonlistedforaroomfortonight,isthereanyothernamethatyourreservationmaybelistedunder?,Hotelsituationdialogue1-2,B:NoHerestheconfirmationnumber,willthathelp?ItsH98007.IhadtheroombookedwithaVISAgoldcardA:Oh,yes,hereitisYouhaveastandarddoubleroom,non-smoking,onthethirdfloor.Ijustneedtoseesomeidentification身份证明,andthecreditcardyoubookedtheroomwith,ifyoudontmind.B:Sure,hereitisWoulditbepossibletocheckout退房andpaythebill结账inthemorning?Also,whattimeisbreakfastserved?什么时间供应早餐？,Hotelsituationdialogue1-3,A:Theresacontinentalbreakfastbuffet欧洲大陆式自助早餐from6am10am,its