ACCENTURE管理咨询经典

5/24/2020,AndersenConsulting2000,1,LectureManagementConsulting:AnIntroduction,JrgenZech2001April,5/24/2020,2,AGENDA,Introduction/ExpectationsExampleconsultantcompanyConsulting:Nature,Trends,CareersSelectedMethods(frameworks)Research(somebasics)Graphics(fromdatatochart),5/24/2020,3,AGENDA,Introduction/ExpectationsExampleconsultantcompanyConsulting:Nature,Trends,CareersSelectedMethods(frameworks)Research(somebasics)Graphics(fromdatatochart),5/24/2020,4,OurMission:Helpingourclientscreatetheirfuture.,ACCENTURE:MISSIONANDVISION,OurVision:Tobecomeoneoftheworldsleadingcompanies,bringinginnovationstoimprovethewaytheworldworksandlives.,5/24/2020,5,OneGlobalFirmActtoenhancethecollectivevaluesoftheglobalpartnership,whilesustaininglocalculture.,StewardshipThinkfutureoriented;actandinvesttobuildastrongerfirmfortomorrow.,IntegrityActwithopennessandhonesty.Always.,RespectfortheIndividualTreateachpersonaswewouldliketobetreated.,QualityClientServiceUnderstandandmeetclientexpectations100percentofthetime.,BestPeopleArehighlycompetentandmakeacommitmenttoexcellence,teamwork,andthesuccessofourclients.,ACCENTURE:COREVALUES,5/24/2020,6,1989AndersenConsultingbecomesaseparatebusinessunitfromArthurAndersen$1.6billion21,400employees1991Horizon2000Initiativetodevelopmissionandstrategicplan$2.3billion25,000personnel1993AndersenConsultingissuesitsfirstannualreport$2.9billion27,000employees,1997AndersenConsultingcreatesaglobalnetworkofcommunications-focusedsolutioncentersinanefforttosetthestandardforspeedandqualityofperformance$6.6.Billion53,000employees1998$8.3billion65,000employees2000JoeForehandbecomesManagingPartnerandintroducesthe100DayPlanAndersenConsultingwinsarbitrationagainstArthurAndersen01.01.01Accenture,formerlyknownasAndersenConsulting,ACCENTURE:IMPORTANTMILESTONES,5/24/2020,7,ACCENTUREGLOBALLY,Employees:over65,000Countries:48Revenue99:8,9BillionUSDClients:ThevastmajorityofFortune30mostprofitableglobalpubliccompaniesNearly75%ofFortune200globalcompanies100ofthemostsignificant“IndustryStandard”Internetcompanies,5/24/2020,8,ACCENTURE:DEVELOPMENTOFREVENUES,(U.S.Billions),5/24/2020,9,ACCENTURE:GLOBALPERSONNELGROWTH,1997,53,426,1996,44,801,1995,38,027,1994,32,711,1998,65,134,5/24/2020,10,Americas,EMEAI,Asia/Pacific,Hamburg,Frankfurt,Mnchen,Dsseldorf,Berlin,Wien,Zrich,ASGAustria,Switzerland,Germany,ACCENTUREINASG,2,750Employees7OfficesRevenues:1,24Mrd.DM,5/24/2020,11,GlobalCompetitiveOverview,Strategy,DigitalEquipment,McKinsey,AndersenConsulting,Organization,Processes,InformationTechnology,BusinessProcessManagement(Outsourcing),CapGeminiSogeti,UNISYS,IBM,ComputerSciences,EDS,BostonConsulting,BoozAllen,5/24/2020,12,ACCENTURE:MARKETUNITS,FinancialServicesBankingHealthServicesInsuranceProductsAutomotive,IndustrialEquipment,TravelnowtryingtoworkonthatsubjectthroughincreasingalliancesyoustartthinkingthatlifeintheUSNavySubmarineCorpswouldgiveyoumoretimeathome;youareupsetwhenyoucomehomeonFridaynightandthelightsarenton,thebedisntturneddown,andtherearenochocolatesonyourpillow;vacationingisspendinganentireweekendinyourownhome;youhaveseenmoremoviesat35,000feetthanyouhaveatyourlocalmovietheaterbeforestartingthecar,youinsistontellingeveryonewheretheemergencyexitsare;beforestoppingthecar,youinsistthateveryonestayseateduntilthefastenseatbeltssignisoff;instantcoffeetastesgood;youvebeenstayinginthesamehotel,youinstinctivelycallithome;yousayWhoopee!Halfday!whenyouleaveat10:00PM;,5/24/2020,57,AGENDA,Introduction/ExpectationsExampleconsultantcompanyConsulting:Nature,Trends,CareersSelectedMethods(frameworks)Research(somebasics)Graphics(fromdatatochart),5/24/2020,58,AGENDA,Introduction/ExpectationsExampleconsultantcompanyConsulting:Nature,Trends,CareersSelectedMethods(frameworks)Research(somebasics)Grap