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Unit 8 Receiving Visitors2.Listening PracticeTask 2-1a small firm may have to use a computer,operate a switch board,and perform other clearical duties,In addition to receiving visitorsin a large firm a reception ist can concentra te on welcomeing and looking after visitors。a visitor to a large firm should make an appointment,Because executives are often very busy and do not have much time for visitors。executives and secretaries should notify the reception ist in advance ab Out important appointments,and about the movements of executivesexecutives offten ask receptionists to make travel arrangemes for them,such as booking hotel rooms and airline tickets。Task 2-2there is a certain procedure for receiving visitors . a receptionist should find out if the visitor has an appointment or not .if The visitor is an impo Rtant client,The executive or his secretary will comdown to The reception area to greet The visitor。some times The reception ist Or another secretary escorts,Or accompanies,The visitor to The executive s office。using the visitor s name when he arrives is a friendly gesture and gives the visitor a good impression of the f IRM . the receptionist announces the vivieswhen a visitor s request for a meeting cannot be satisfied,The receptionist should apologise and make some suggestions for an alternative tionsa receptionist should keep a register which includes dates,times,names and the firm the visitor works for。a receptionist can then refer to this if there is a request for information。4.Video 1(R for receptionistS for secretaryV for visitor)R: Good morning。May I help you?V3360 yes,Id like to see Mr. Hansen,the president。R : do you have an appointment,sir?v 3360 yes . I have an appointment with him at 10336030。R: Can I have your name,please?V3360 branwn dantini from Wilson电子。R : thank you,dantini先生。would you please take a seat?I ll tell Hansen s secretary that you re here。V: Thanks。R : Mary,this is reception . Mr . dantini is here for his appointment。S :im sorry,but Mr . Hansen is on a long-distance call . would you ask Mr . dantini to wait for a few minutes?R : all right.im sorry,dantini,our president is occupied just now . would you please wait for a few minutes?V:是,of course。r : would you like something to drink?Do you prefer coffee or tea?V: Thank you。Coffee,please。r : would you like sugar and cream with your coffee?V:否,thank you。Just black .R : here you are,Mr . dantini . and there are some magazines if you d like to read them .V: Oh,好。Thank you very much。s 3: Mr . Hansen is available now . please send Mr . dantini up。R : ok.mr. dantini,our president is available now . I ll take you to his office and bring you some more coffee。V: Thank you very much。5.Language Focus B2.任务1(P for Paula绿色先生的g)P2: exceuse me,sir,but are you Mr. green from Sydney?G : oh,yes。my name is brain green。I m the purchasing manager of the Sydney服装ltd. corporation。and you are.P: My name is Paula。G: How do you do,Paula?P: How do you do?I work at the guanghou textiles company . I m secretary to the general manager,Mr . Liu . I m here to meet you on his behalf .g : thank you very much for coming to meet me。P2: mypleasure.fine weather,isnt it?G : yes,its lovely。real November weather,sharp and bright。p : now let s go and collect your luggage first . and after that I ll accomany you to the garden hotel .G : ok,Im in your hands。lets go .6.Video 2(J for Ms. JonesL for Lin HuaW for Miss .王)L :ms Jones?J : yes,Im Miranda Jones from flora服装trading。l : my name is Lin Hua . I m the sales manager for Baiyun sweaters。how do you do,Ms. Jones?J: How do you do?it s very nice of you to come to meet me。l : you re wel come . and may I introducte my secretary,miss Wang?J : sure。its a pleasure to meet you,miss Wang。W : the pleasure is mine。the flowers are for you,Ms. Jones。J : oh,thank you。theyre beautful!Youre very kind。L : how was your flight,Ms. Jones?J : very nice。the service on board was superb .and I managed a few hours sleep,so I feel fine now。L :im glad to hear that。oh,let me help you with your luggage。J: Thank you。l : is this your first visit to China?J:No。but it s my first visit to Guangzhou。I hope it wont be my last .l : I hope you will have a pleasant stay here。J: Im sure I will。l : our car is our in the parking lot。shall we drive to your hotel now?J: Yes,thank you。Lets go .W : this way、please.here weare、Ms. Jones。this is the white swan hotel .we ve reserved a room for you on the 6th floor with a balcony overlooking the park .J : thank you very much。its very considerate of you。W : well,thats the least we could do。L : this is your room,Ms. Jones。is it ok?J : oh,yes its lovery,very cozy and well-decorated!it s really very thought ful of you to have arranged if for me。L: Not at all。w : you must be very tired after your long trip。is there anyhing else we can do for you?J:

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