酒店入住-讲稿重点讲义资料

Accommodation A hotel is a temporary home for people who are traveling. Generally speaking, hotels can be classified into four categories according to the variation of their clients. The first is the commercial hotel, which accommodates people who mainly travel on business. The second is the resort hotel, which serves tourists who travel for enjoyment. The third is the convention hotel which aims its service largely at the convention trade. The fourth is the resident hotel, which caters to people who dont want to keep house themselves and rent accommodations on a seasonal basis or even permanently. After tourists arrive at the hotel, the tour guide should help them check in and introduce them to the main facilities of the hotel. After the luggage arrives at the hotel, the guide should help the tour leader put the room numbers on the luggage and have the luggage sent to the rooms as soon as possible. The guide should show the tourists to the restaurant when they have their first meal in the hotel, and tell the chef and the waiters of the restaurant how many people are in the group, who will be having the meal, and any special requirements. He should also tell the tourists when they are to have the meal, any special arrangements for Chinese and Western meals and the supply of drinks, etc.Related InformationHotel Room Assignments1) Room should be assigned fairly. It is important to rotate among the clients. If the tour group has an overseas escort, let the escort distribute the room numbers.2) Hotel service usually include laundry, which takes at least one day. Tour members should be advised not to send delicate or very shrinkable items. There are laundry bags in rooms, which should be given to floor attendant or hung on the outside doorknob of the room.3) If tourists will be staying at the hotel which is farther from the center of town than the hotel in the city, the hotel is very quiet and tidy. This positive aspect should be made clear to any tour members who question this.Types of Hotels 酒店种类inn 旅馆；饭店lodge 小旅馆；驿站tavern 酒店caravansary 马车店；大旅馆hostel 招待所hotel 饭店，酒店motel(motor hotel) 汽车旅馆budget hotel 廉价旅馆economy hotel (one-star-hotel) 一星级饭店some comfort hotel(two-star-hotel) 二星级饭店average hotel(three-star-hotel)三星级饭店high comfort hotel (four-star-hotel) 四星级饭店deluxe hotel(five-star-hotel) 五星级饭店Useful words related to bed and room in the hotelA. Bed单人床(TWIN SIZE BED) 2.01.2双人床(DOUBLE SIZE BED)2.01.5大号双人床(QUEEN SIZE BED)2.01.8特大双人床(KING SIZE BED)2.02.0加床(EXTRA BED)婴儿床(COT)B. Room单人间 SINGLE ROOM: 是饭店最小的客房，只有一张单人床。double room 双人房（两张单人床）big single room 大床房（一张双人大床）triple room 三人房（三张单人床）economy room 经济间standard room 标准间superior room 高级套房standard suite 套间deluxe room 豪华间presidential suite 总统套房studio room 工作室型客房（设沙发床或躺椅）multi-functional room 多功能客房combined types rooms 组合客房DOUBLE ROOM 和TWIN ROOMDouble room 和twin room 都是指双人房。两者的区别在于：Double room 是指a room for two persons with a double bed（允许两个人住并配有一个双人床的房间）；Twin room 则是指a room with two beds for two people（允许两个人住并配有两张单人床的房间）通常旅店都会提供这两种方式的双人房，两者价格一样。Useful expressions1. We have booked two suites and ten single rooms for our tour group from the United States.2. We have to stat early tomorrow morning because of the busy schedule.3. Wed like to require a morning call at 7:00 tomorrow. 4. The breakfast is available from 6:30 at the buffet at the second floor.5. I guess you must be tired after a long trip. If there is nothing else you want, I will be leaving.6. Ill meet you at the lobby on the ground floor at eight oclock tomorrow morning.7. Would you please come with me to check the luggage?8. Can you go with me to the front desk to check out?9. Welcome to Wang Fujing Hotel. Can I help you?10. Have you made a reservation, Madam?11. Our hotel provides excellent room service.12. Here are registration forms. Please fill them out.13. May I help you with your luggage, Madam? Translate the following passage orally.女士们，先生们，请注意！我想给大家介绍一下我们将要下榻的宾馆。这所宾馆是一流的。有300多间国际化标准房间，包括单人房、双人房和套间。有中式餐厅提供中国各式菜肴。它坐落在第五层。明天早上我们将要在那里用餐。这里还有一间酒吧、一个24小时营业的咖啡厅和康体中心。如果你想了解详细信息，请到前台领取小册子。如果有任何问题，请一定来问我。谢谢！The key to exercise Ladies and gentlemen, may I have your attention, please? Id like to tell you something about the hotel we are going to stay in. This hotel is a first-rate hotel. There are over 300 rooms of international standard, including single rooms, double rooms and suites. There is a Chinese restaurant offering all styles of Chinese cooking. It is located on the fifth floor. Tomorrow morning were going to have our breakfast there. There is also a bar, a 24-hour caf and health center. If you want to have more details, you can get a brochure from the Front Desk. If you have any questions, please feel free to ask me. Thank you for your attention. How to help the tourists with check-in and check-out formalities?Tips for references If you are a guide who is helping your tourists to pass through check-in or check-out formalities in a hotel, here are the guidelines for you.1.Help the tourists check in and introduce them to the locations of the main facilities of the hotel.2.Help the tour leader put the room numbers on the luggage and have the luggage sent to the rooms as soon as possible. 3.If the tourists have some problems, inform the floor attendant immediately and actively assist him in solving the problem.4.Tell the chef or the waiters of the restaurant how many people are in the group, who will be having the meal and any special requirements.5.Remind the tourists to have their passports, plane (or train) tickets and customs declaration forms put in their carry-on luggage and have a check.6.Tell the tourists when and where to collect the luggage, and check the number of pieces of luggage.Addi