酒店常用英语

1 Id like to book a double room for Tuesday next week下周二我想订一个双人房间。 2Whats the price difference？两种房间的价格有什么不同？ 3A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。 4I think Ill take the one with a front view then我想我还是要阳面的吧。 5How long will you be staying？您打算住多久？ 6Well be leaving Sunday morning我们将在星期天上午离开。 7And we look forward to seeing you next Tuesday我们盼望下周二见到您。 8Id like to book a single room with bath from the after-noon of October 4 to the morning of October 10我想订一个带洗澡间的单人房间，10月4曰下午到10月10曰上午用。 9We do have a single room available for those dates 我们确实有一个单间，在这段时间可以用。 10 What is the rate， please？请问房费多少？ 11The current rate is 50 per night现行房费是50美元一天。 12 What services come with that？这个价格包括哪些服务项目呢？ 13That sounds not bad at all Ill take it听起来还不错。这个房间我要了。 14 By the way， Id like a quiet room away from the street if the is possible 顺便说一下，如有可能我想要一个不临街的安静房间。 15Welcome to our hotel欢迎光临。 16So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？ 17 Let me have a check again让我再看一下。 18The Reception Desk is straight ahead接待处就在前面。 19After you， please你先请。 20Excuse me， where can I buy some cigarettes？劳驾。我到哪儿可买到香烟？21There is a shop on the ground floor一楼有个商店。 22It sells both Chinese and foreign cigarettes在那儿可买到中国香烟和外国香烟。 23Can I also get some souvenirs there？也可以买到纪念品吗？ 24There is a counter selling all kinds of souvenirs有个柜台出售各种各样的纪念品。 25Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？ 26We have Chinese restaurant and a westernstyle restaurantWhich one do you prefer？我们有中餐厅和西餐厅，你愿意去哪个？ 27Id like to try some Chinese food today今天我想尝尝中国菜。英语分级考试复习提纲基础级1) Words and expressions for daily use(日常用语) after在之后 assure保证 about关于 afraid害怕 against与相对的 anything任何事 beg乞求 before在之前 behind在后面 begin开始 bitter苦的 bother打扰 book书，预定 ceiling天花板 clock钟 congratulations祝贺 Christmas圣诞 color颜色 complaint投诉 call呼叫，电话dark黑的，暗的 discount折扣 direction方向 downstairs下楼 day天，日子 date日期 delicious美味的 end终点 enjoy喜欢，享受 excuse借口 for为fully满的 greeting问候 good好的 guest客人 give给 get得到，达到 go去half半 how怎样 hotel酒店 happy高兴，快乐的 hope希望 house房子 hot热的 here这里 hour小时 help帮助 have有 it它 interrupt打扰know知道 think想 like喜欢 leave离开 last最后的，最近的 light灯，淡的 long长的 left左边 meet认识 massage按摩 message信息 mind介意，思想 madam女士 may也许 minute分钟 matter事件，麻烦 month月 meal餐number数字 name名字 night夜晚 nice美好的 now现在的 on在之上 order点单 pardon原谅，重复 point点 percent百分比 past过去的 pleasure愉快，荣幸 quarter一刻，季度 regulations规章 report报告 right对的，右边的 room房间 second秒，第二 stay停留 same一样的 season季节 sweet甜的 sour酸的 salty咸的 signature签名 sign信号，签 side边 see看见 service服务 step脚步，台阶 smoke烟，抽烟 sir先生tell告诉 table桌子 this这个 that那个 turn转弯 tour旅行 today今天 tomorrow明天 time时间 too也 taste品尝，品位 terrible糟糕的 take拿，取upstairs上楼 week星期 weekend周末 way路 worry担心 will将 wait等待 welcome欢迎 weather天气 yesterday昨天 year年2) Greetings 问候How do you do!Good morning/afternoon/evening!How are you (doing)?Nice to meet/see you!Welcome to Hongfu Hotel!3) Asking & inquiring 征询用语Would you like to leave a message? 您需要留口信么？I beg your pardon? 您能再说一遍么？What do you think of our service? 您觉得我们的服务怎么样？May I know your name/room number? 能告诉我您的名字/房号么？May I take your order now? 现在可以点菜了么？May I have your signature please?/Please sign here.请签字。4) Arousing attention 提醒用语Mind your step. 请走好。After you. 您先请。Please dont leave anything behind.请带好您的随身物品。Please dont smoke here.这里不允许吸烟。Here you are. 给您。Be aware of the ceiling, sir.小心头顶，先生。5) Expressing good wishes祝福用语Congratulations! 祝贺你！Merry Christmas! 圣诞快乐！Happy new year! 新年快乐！Have a good time!祝您愉快！Have a nice trip!祝您旅途愉快！Enjoy your stay！祝您住宿愉快！6)Service sentences 服务用语Im at your service. 乐意为您效劳。Excuse me.打扰了。May I help you? 我能帮您吗？Its my pleasure.这是我的荣幸。What can I do for you?有什么可以为您效劳？Sorry to interrupt you.对不起，打扰一下。Service hours are:7:00-23:00.我们的营业时间是7:00到23:00。7) Expressing thanks 致谢Thank you. 谢谢你！Thank you very much.非常感谢！Thank you for telling us. 谢谢您告诉我们！Thank you for waiting. 谢谢您的等待！Answer回答：You are welcome. My pleasure.8) Apologizing致歉I beg your pardon, sir. （请客人重复时）Excuse me for interrupting. (不得以打扰客人时).Sorry to have bothered you (打扰客人后).Im sorry, A guest is waiting for me (中止谈话时用).Im sorry, The house is fully booked.（客满时用）Answer回答：Thats all right. It doesnt matter.9) Farewell 告别Good bye!See you!Good night! 晚安！Hope to see you again! 欢迎下次光临！10) Directions 有关方向的表达How can I get to the ?去XXX怎么走？Go upstairs/downstairs.上/下楼。Its on the second (third) floor.在二楼。This way, please. 请这边走。Turn left /right. 左/右转。It will be on your right hand side. 在您的右手边。11) About complaints 处理投诉用语Dont worry. 不要担心。I apologize for this. 我为此事道歉。Im afraid its against the hotels regulations. 对不起，这不符合酒店的规定。Ill report it to our manager. 我会把此事报告给经理。I assure you it wont happen again. 我保证此事决不会再次发生。Well give you a 10%(ten percent ) discount. 我们会给您打九折。Ill look into the matter. 我会调查一下。It wont be too long, sir. 时间不会太长的，先生。12)Weather 关于天气Whats the weather like today? 今天天气如何？Today is XXX.Cloud 云 cloudy 阴天 Sun 太阳 sunny 晴天 Rain 雨 rainy 下雨天Fog 雾 foggy 雾天 Wind 风 windy 刮风天 Department and address of person（部门及人称）管家部：Housekeeping (H/K)前厅部: Front Office (F/O)人力资源部:Human Resources Department (H/R)工程部：Engineering Department (ENG)餐饮部：Food and Beverage Department (F&B)总 办：Executive Office (EO)保卫部：Security Department (SEC)销售部：Sales and Marketing Department (S&M)财务部：Finance Department (FIN)娱乐部：Entertainment Department (ENT)厨 房：Kitchen GM General Manager 总经理EXC GM Executive General Manager 执行总经理Deputy GM Deputy General Manager 副总经理Ass GM Assistant General Manager 总经理助理Director 总监AM Assistant Manager 大堂经理Manager 经理 Deputy Manager 副经理MOD Manager On Duty 值班经理Supervisor 主管Captain 领班Attendant 客房服务员Waiter/Waitress 男/女服务员Clerk 文员Operator 接线员Bellboy 行李生Receptionist 接待员 Taste味道：How is it taste? Its Delicious 美味的 Sweet 甜的Sour 酸的 Salty 咸的Bitter 苦的 Hot 辣的Terrible 糟糕的 颜色在表达颜色的深浅时，直接在颜色前加dark（深）或light（浅）即可。如深蓝色为dark blue,浅红色为light red. What color is it? Its 红色red 黄色yellow 绿色 green 蓝色blue 白色white 黑色black 橙色orange 粉色pink 紫色purple 灰色grey 棕色brown 米色cream 蓝绿色blue green 深红色crimson 数词（Numerals）基 数 序 数 Cardinal Numbers Ordinal Numbersone 一 first 1st 第一two 二 second 2nd 第二three 三 third 3rd 第三four 四 fourth 4th 第四five 五 fifth 5th 第五six 六 sixth 6th 第六seven 七 seventh 7th 第七eight 八 eighth 8th 第八nine 九 ninth 9th 第九ten 十 tenth 10th 第十eleven 十一 eleventh 11th 第十一twelve 十二 twelfth 12th 第十二thirteen 十三 thirteenth 13th 第十三fourteen 十四 fourteenth 14th 第十四fifteen 十五 fifteenth 15th 第十五sixteen 十六 sixteenth 16th 第十六seventeen 十七 seventeenth 17th 第十七eighteen 十八 eighteenth 18th 第十八nineteen 十九 nineteenth 19th 第十九twenty 二十 twentieth 20th 第二十twenty-one 二十一 twenty-first 21st 第二十一thirty 三十 thirtieth 30th 第三十thirty-two 三十二 thirty-second 32nd 第三十二forty 四十 fortieth 40th 第四十forty-three 四十三 forty-third 43rd 第四十三fifty 五十 fiftieth 50th 第五十fifty-four 五十四 fifty-fourth 54th 第五十四sixty 六十 sixtieth 60th 第六十sixty-five 六十五 sixty-fifth 65th 第六十五seventy 七十 seventieth 70th 第七十seventy-six 七十六 seventy-sixth 76th 第七十六eighty 八十 eightieth 80th 第八十eighty-seven 八十七 eighty-seventh 87th 第八十七ninety 九十 ninetieth 90th 第九十ninety-eight 九十八 ninety-eighth 98th 第九十八one hundred 一百one hundred and nine 一百零九one thousand 一千 one million 一百万 日期和时间(Dates & Time)1） the days of the Week： 星期 Sunday (Sun.) 星期日 Monday (Mon.) 星期一 Tuesday (Tue.) 星期二 Wednesday (Wed.) 星期三 Thursday (Thurs.) 星期四 Friday (Fri.) 星期五 Saturday (Sat.) 星期六 2）the months of the Year： 月份 January (Jan.) 一月 February(Feb) 二月March (Mar.) 三月 April (Apr.) 四月May (May.) 五月 June (Jun.) 六月July (Jul.) 七月 August (Aug.) 八月September (Sept.) 九月 October (Oct.) 十月November (Nov.) 十一月 December (Dec.) 十二月3）Times： 时间Whats the time now?现在几点了？May I know the time now?我能知道现在的时间么？Its Useful words:hour 小时 minute 分钟 second 秒quarter 刻 half 半 oclock X点整 Three ways to express time 三种表达时间的方法1.hour(时)+minute(分)2.minute (分)+ past+ hour(时)3.60-minute(分)+to+hour(时)+14) Dates: 日期year 年 afternoon 下午month 月 evening 晚上day 日 morning 上午week 星期 night 夜晚a.m. 上午 next year 明年p.m. 下午 weekend 周末this year 今年 last year 去年The day after tomorrow 后天 The day before yesterday 前天yesterday 昨天 today 今天 tomorrow 明天5） Seasons： 季节spring 春天 summer 夏天 autumn 秋天 winter 冬天 语法1） 可数名词规则复数形式的构成：情况 构成方法 读音 例词单数 复数 词义大多数名词 词尾加“S” 在清辅音后读s在浊辅音和元音后读z BookBagdayBooksBagsdays 书背包白天，日以s, x, z, ch, sh结尾的名词 词尾加“es” es读iz BusBoxWatchbrush BusesBoxesWatchesbrushes 公共汽车箱子手表刷子以辅音字母+y结尾的名词 变y为i加es es读z Citybaby Citiesbabies 都市婴儿有些以f或fe结尾的名词 一般先把f,fe变为v，再加es es读z KnifeShelfHalfleaf KnivesShelvesHalvesleaves 刀子架子半叶以o结尾的名词 O前是辅音字母一般加es es读z Tomatopotato Tomatoespotatoes 西红柿土豆O前是元音字母，只加s S读z Radiozoo Radioszoos 收音机动物园2） 动词一般现在时的用法用法 例句 常用时间状语表示习惯性或经常发生的动作，或现在的状态 I get up at 7:30 everyday.He is at work. Everyday/week/year, always,often,usually, sometimes表示主语具备的性格，能力，特征或职业 She is a doctor.They know some English. 表示普遍真理、客观事实等 The earth goes around the sun.地球围着太阳转。 其它用法 表示预先计划或安排好的将来行为，但只限于go,come,start,leave,arrive等表示启始或移动意义的动词。 The plane leaves for Paris nextFriday.这架飞机下周五飞巴黎。What time does he come hereThis evening?他今晚几点到这来？ 可带有表示将来的时间状语，如：tomorrow, next week, this evening一般现在时的构成和形式构成说明 动词类型 肯定式 否定式动词be第一人称单数用am，第三人称单数用is，其余均用are 动词+to be I am HeShe is ItI am HeShe is It notWeYou areThey动词have第三人称单数用has，其余均用have Have(此时have解释为“有”) IWe You haveTheyHeShe hasIt IWe You have notTheyHeShe has notIt动词do除第三人称单数在动词原形后加s或es外，其余均用动词原形。其否定式由助动词do或does加动词原形构成。 Do IWeYou doTheyHe She doesit IWeYou do notTheyHe She does notit 现在进行时的构成和形式(以动词do为例)构成说明 否定式 肯定式AmIs 动词-ingare I amHe isSheIt doingWeYou arethey I amHe isShe notIt doingWeYou arethey注:此结构中的am,is,are是助动词,无实在意义,其变化形式同一般现在时的“be”。进行时的简答式由助动词am(not),is(not)或are(not)表示。动词“be”作“是” 及“have”作“有”解释时,一般没有进行时态。现在进行时的用法：用法 例句表示现在正在进行或发生的动作 He is watching TV now.他现在正在看电视。The students are looking at the picture.学生们正在看图片。表示现阶段正在进行的动作。（此刻这个动作或许不在进行中。 They are working on a farm these days.这些天他们一直在一家农场劳动。Mother is teaching English in a middle school.妈妈在一所中学里教英语。一般将来时的构成和形式构成说明 肯定式 否定式由动词will加动词原形构成。 IWeHeShe will be/doItTheyyou IWeHeShe will not be/doItTheyyou用be going to+动词原形表示（be有人称和数的变化，其变化同一般现在时的动词be） I amHeShe is goingIt toWe doYou arethey I amHe notShe is goingIt toWe doYou arethey一般将来时的用法用法 例句 常用时间状语表示将来某个时间要发生的动作或存在的状态 I will go to my home town next week.我下个月就回老家。My sister will be ten next year.我妹妹明年就十岁了。 Tomorrow(morning,Afternoon,evening)In the futureNext timeNext year/weekWhen he comesThis month(afternoon)In two days(weeks)The day after tomorrow.表示将来经常或反复发生的动作。 Well come to see you every Sunday.我们将每个星期日来看你。Theyll come and work in this factory every year.他们将每年到这个工厂来劳动。 Be going to +动词原形，表示最近将要发生的事，或打算、计划、决定要做的事。 What are you going to do tomorrow?明天你打算干什么？Were not going to have any classes this afternoon.今天下午我们不上课。Word ListLaundry洗衣Mini-bar/Refrigerator冰箱Ice冰块Cocacola可乐Mineral water矿泉水Cigarette香烟Sugar方糖Cold water凉开水Hanger衣架Electric Kettle电水壶Glass水杯Cup瓷茶杯Telephone Book电话本Hair Drier电热吹风机Washed水洗Damage毁坏，损坏Compensate赔偿，补偿Dry Cleaned干洗Pressed/Iron熨烫Slipper拖鞋Soap香皂Newspaper报纸Toilet Paper卫生纸Towel毛巾Bath Towel浴巾Floor Towel地巾Small Towel方巾Tea茶叶Beverage饮料Telephone电话TV controller遥控器Hanger衣架ID=Identification身份证Bothroom卫生间Shower沐浴Coffce咖啡 PhraseGood morning/afternoon/evening早上好/下午/晚上Have a nice day.(time trip)祝您过得愉快Im sorry.很抱歉Excuse me对不起Thats all right没关系Please follow me请跟我来Thank you 谢谢Just a moment请稍等Right away 马上Turn-down service夜床服务Dry towel干毛巾Make bed整理床铺Room number房号Quick service特快洗衣Im not really sure.我不能肯定Im sorry to trouble you.对不起，麻烦您了Useful Expressions1.Housekeeping, May I come in?客房服务员，可以进来吗？2.Do you need bellman?您需要行李员吗？3.May I clean the room now?现在我可以打扫房间吗？4.Whats your room number, please? 请问您的房号？5.Could you bring me some more towels,plesae? 你能不能再给我拿几条毛巾来吗？6.The air conditioner doesnt work. 空调机坏了。7.Would you please give me some envelopse and writing paper? 请给我一些信纸信封，好吗？8.Ill bring them to your room at once. 我马上给您送来。9.Internet access press 8 and 163. 上网号码先拨8，再加163。10.Theres something wrong with the toilet. 抽水马桶出毛病了。11.Have you checked your room? 您检查过您的房间吗？12.Ill show you the way myself. 我亲自带您去。13.Have you got any laundry? 总台收银的：Useful Expressions1、Would you like to check out?2、Sorry to have kept you waiting, This is your bill please.3、Can I have your name and room number please?4、What kind of credit cards have you god?5、As a hotel policy, We accept the following cried cards.6、Do you need receipt or bill?7、Just a moment please. Ill write out receipt for you.8、Ill send a bellmen up to get your luggage.9、How would you like to pay in cash or by credit card?10、This is your bill, please check it and sign here.11、Here is your change and receipt.12、May I have a print of your card, please?13、Did you take anything from the mini-bar this morning?14、Have you used any hotel services since breakfast?15、Todays exchange rate is 8.19 yuan RMB for one us doller.16、What kind of currency do you want to change.17、How much would you like to change.18、The rates of exchange are on the board there.19、The rate of your room, will be paid by your host.20、Very sorry, As hotel policy , If you want to extend your stay in our hotel, youll have pay half of the rate more if you check out after 12:00, And if you leave after 6:00 pm, youll have to pay the full day rate.ConversationACashier: Good morning. sir. May I help you?Guest: My name is Mr Bell and I was in room 1111. Id like to check out. Can I have my bill now? C: Certainly. Mr Bell, please wait a momentThank you. Did you have breakfast this morning at the hotel or have you used any hotel services since breakfast? G: Yes, but I paid cash for is also I havent used any services. C: Fine. The total including sevice charge for two days is 844 yuan. Please check it. G: OK. C: Thank you, sir. Would you like to pay in cash or by credit card? G: Credit card. Here you are! C: Thank you. Could you sign here, please? G: Fine. C: Thank you for your coming. Please drop in again. Good-bye.BCashier: Good morning. May I help you?Guest: Im Mr peters in room 806. Im checking out today. But my flight doesnt leave at until 4:30 p.m and I dont want to wait around at the airport all day. Could I keep the room this afternoon? C: Certainly, but as the hotel policy. The check out time is 12:00 at noon. Youll have to pay half of the rate more. If you leave after12:00. G: Never mind, then. Can I just leave my luggage somewhere until 4:00 p.m? C: Certainly, sir. If you speak to the bellman, hell take care of it. G: Thank you. C: Its my pleasure.行李员岗位英语口语Useful Expressions1、Excuse me. Which one is your bag?2、Is this bag yours?3、Ive come for your luggage.4、I hope you will dropin again!5、This is your claim tag.6、May I help you with your luggage?7、What else can I do for you?8、Gould you sigh here?9、Breakfast is on the first floor, from 7:00am to 9:00am.10、Is your luggage will be here shortly?11、How long will you leave the luggage here?12、Let me take it please!13、May I have your tag, please?14、Whats your room number?15、 Toilet is turn left.16、How many pieces (of luggage ) do you have.17、In our hotel we dont accept tips. Thank you all the same.18、I hope you will enjoy youre stay.19、Have a nice trip.20、Are these your luggage.ConversationABellman: Good afternoon. Madam. Welcome to our hotel.Guest: Good afternoon. B: May I help you with your luggage, madam? G: Yes, please! B: Please Just a moment, Ill get a luggage cart. madam.Thank you for waiting. Ill show you to the front desk. This way, please. G: Thank you! B: Youre welcome.BBellman: Madam. May I have your room card, please?Guest: Yes. Here you are. B: Thank you. your room is on the 10th floor. This way please(take a elevator ).Your room is here, after you (go into the room). G: Thank you very much. B: Not at all. Where would you like me to put your luggage. G: Anywhere. If you like. B: Please check it. Is it the right number of your luggage? G: Oh, Yes, Its very correct. Theres something for you. B: Its very kind of you. But we cant accept tips. Thank you all the same. Please enjoy your stay, Good-bye. G: Good-bye.酒店商务中心英语口语：Useful Expressions1、I want to send a fax.2、Ill send this fax at once.3、Sorry, sir. The line is busy.4、I tried a lot of time, but