埃森哲-下一代数据中心运维规划方案.ppt

Copyright2009AccentureAllRightsReserved.,NGDCShowcase-SolutionArchitecture,2,Copyright2009AccentureAllRightsReserved.,IntroductiontotheNGDCv3ServicesStack,FocusesonboththeTechnologyandOperationsstackstoprovidea“topdown”ServiceOrientedInfrastructure,PhysicalEnvironment,ITILbasedframeworkforInfrastructureServices,ITSM,BusinessServices,ITProcesses,ApplicationMgmt,InfrastructureServices,ApplicationServices,SecMgmt,SecurityServices,PooledVMware;eGeneraFromtheStorageparameterdeterminewhichstoragetiertoprovisionfromCreatethenecessaryprovisioningrequestseitherdirectlytothe“bare-metal”orviaamessage-broker/interfacetoaspecificprovisioningtoolDeliverapplicationserverReturnneccesarymeta-datatotheauthorisedrequester,ProvideplatformfromthepoolProvisiontherequestedoperatingsystemontotheplatformBasicoperatingsystemconfigurationcompleted:administratoraccounts,networkconfigurationsspecifictotheVLAN,etc,ProvidestoragefromthestoragepoolaccordingtotierUpdatedataarchivingpolicesAddservertodatabackupservicetherelevantbackup/recoverypolicy,EnsurenewapplicationserverismonitoredbyOperationsRe-evaluatecapacityacrosstheservertoidentifyanylimitsbeingreachedUpdatetheclientsServiceListtoensurebillingrecordsareaccurate,ServiceRequestMgmnt7.5ITSMSuite7.5AtriumCore7.5BladeLogicOperationsMngrBMCAtriumOrchestrator,BMCProducts,15,Copyright2009AccentureAllRightsReserved.,FS-001,KeyFunctionalSpecificationsincludeProvisionofanewapplication/serverplatformaccordingtotheselectionsmadefromServiceCatalogue.Thisprocessshoulddecideonwhatphysicalcomponentstoprovisiontheservice,securethoseresourcesandprovisiontotheoptions/parametersprovided.Theendresultisasingle“server”,locatedonthecorrectQinetiQVLAN,providingtherequestedservicecharacteristics(e.g.operatingsystemandstorage).Keyfocushereisthecorrectsequencingoftheindividualprovisioningrequestsandensuringthattheentirerequestiscompletedfully.,16,Copyright2009AccentureAllRightsReserved.,FunctionalRequirementFS-002:BasicApplicationServerDe-provisioning,Function,Parameters,Deprovisionanapplicationserverinasecuremannerandreturnthecomponentstotheresourcepools.Datashouldbebackedup.Keyfocushereisthecorrectsequencingoftheindividualprovisioningrequestsandensuringthattheentirerequestiscompletedfully,ApplicationServerName:Name,ProvisioningOrchestration,ServerPlatform,Storage,PredictiveOperations,ManagetheendtoendprovisioningoftheserviceValidatetherequestandactionanydue-diligence(e.g.determineifinuse;provideacoolingoffperiod)Determinetheinfrastructurecomponentsbeingusedandconstructthenecessaryprovisioningrequests,Markas“OutofService”MovetoQuarantineVLANSand“clean”accordinglyDeprovisiontheplatformconfigurationReturncapacitytothepoolofavailableresource,Backupdataandmarkasarchival“Wipe”dataandreturnstoragetothepool,RemoveserverfromactivemonitoringRe-evaluatecapacityacrosstheinfrasturctureUpdatetheclientsServiceListtoensurebillingrecordsareaccurate,ServiceRequestMgmnt7.5ITSMSuite7.5AtriumCore7.5BladeLogicOperationsMngrBMCAtriumOrchestrator,BMCProducts,17,Copyright2009AccentureAllRightsReserved.,FS-002,KeyFunctionalSpecificationsIncludeDe-provisionanapplicationserverinasecuremannerandreturnthecomponentstotheresourcepools.Datashouldbebackedup.Keyfocushereisthecorrectsequencingoftheindividualprovisioningrequestsandensuringthattheentirerequestiscompletedfully,18,Copyright2009AccentureAllRightsReserved.,FunctionalRequirementFS-003:BasicServerModification,Function,Parameters,Allowanauthorisedrequestertochangetiersofservice.Thechangesallowedwillbedependantonthecurrentserviceclass/tier,ServiceItem(s)OldServiceLevel/TierNewServiceLevel/Tier,ProvisioningOrchestration,ServerPlatform,Storage,PredictiveOperations,ManagetheendtoendchangeValidatethechangerequestandactionanyduediligenceDeterminetheaffectedinfrastructurecomponentsandcreatedthenecessaryprovisioningrequests,ForVMwarethiswillprovideforchangestovirtualCPUandallocatedmemoryForBladesmoveoperatingsystemtohigher/lowerclassofserverMoveoperatingsystembetweenphysicalandvirtualinfrastructure,Increase/decreasestorageallocatedMovestorageallocation:SANtoNASandviceversaChangedataarchivingpolicies,UpdatemonitoringaccordinglyUpdateclientbillingrecordstoreflectnewtariff,ServiceRequestMgmnt7.5ITSMSuite7.5AtriumCore7.5BladeLogicOperationsMngrBMCAtriumOrchestrator,BMCProducts,19,Copyright2009AccentureAllRightsReserved.,FS-003,KeyFunctionalSpecificationsincludeAbilitytomodifyaserverscharacteristicsafterdeploymentbasedonbusinessorcomputingneedsIncreaseutilizationofavailableresourcesthroughimprovedallocationbasedoncentrallymanagedinfrastructureAbilitytochangeservicetierlevelinresponsetobusinessrequirementsrelatingtothatserverImmediateupdateofbillinginstructionbasedonrequestedserverchanges,20,Copyright2009AccentureAllRightsReserved.,FunctionalRequirementFS-004:ServiceCreationandManagement,Function,Parameters,Allowa“Service”tobecreatedfromoneormoreapplicationserversanddefineavailabilityandperformancecharacteristics.,ServiceNameServiceServers:ListofapplicationserversAvailability:High|StandardGuaranteePerformance:Yes|No,ProvisioningOrchestration,ServerPlatform,Storage,PredictiveOperations,CreateServiceintheCMDBOrchestraterequiredprovisioningrequestforclusteringofoperatingsystem,applicationordatabase,ActionrequestsforclusteringofOperatingsystemand/orapplicationand/ordatabase,None,Createnecessarymonitoringrules/alertsUpdateclientbillingrecords,BMCEventandImpactMgmntAtriumCore7.5BMCAtriumOrchestratorBMCPerformanceMnger,BMCProducts,21,Copyright2009AccentureAllRightsReserved.,FS-004,KeyFunctionalSpecificationsIncludeAllowaServicetobecreatedfromoneormoreapplicationserversanddefineavailabilityandperformancecharacteristics,22,Copyright2009AccentureAllRightsReserved.,FunctionalRequirementFS-005:MaintainServiceThroughaPlatformFailure,Function,Parameters,PredictiveOperationswilldetectaplatformfailureand,dependingontheservicesavailabilityclass,willeither:forStandardavailability,raiseatroubletickettohavetheoutagedealtwithmanuallyForHighavailablity,providealternateplatformforhostingoftheapplicationandactionautomatically,AlertreceivedthatPlatformintheServicehasfailed,ProvisioningOrchestration,ServerPlatform,Storage,PredictiveOperations,DetermineactiontotakedependentonAvailablityclassoftheService:“Standard”shouldraiseatroubleticket;“High”shouldinitiateautomaticrepositioningDeterminetheplatformcomponentsneededCreatearchive;decommission)Orchestraterequiredprovisioingworkflowsinsupportofservicerequesterdecision(above)BMCNotesUseanadvancedinterfaceformwithinSRMandspawntwochangerequests,oneforprovisioning,oneforde-provisioningInlieuofadvancedinterfaceform,wecouldcreateadrop-downquestionnairethatwillthencreatetwochangerequestsasdescribedabove,AsforFS-001,AsForFS-001,AsforFS-001plusIdentifyservices/serverscomingtoendofservicelifeandcreatealertUpdateclientbillingrecordsMonitorcapacityoflongtermandon-demandinfrastructure,ServiceRequestMgmnt7.5ITSMSuite7.5AtriumCore7.5BladeLogicOperationsMngrBMCAtriumOrchestrator,BMCProducts,29,Copyright2009AccentureAllRightsReserved.,FS-008,KeyFunctionalSpecificationsIncludeSimilartoFS-001withthekeydifferentiatorbeingthattheservicedurationisshortterm(typicallylessthan12months).ThisfunctionmaybecomejustaparametertotheFS-001functionbutisdescribedseparately,30,Copyright2009AccentureAllRightsReserved.,FunctionalRequirementFS-009:ManageScientificComputeGridCapacity,Function,Parameters,ManypartsoftheQinetiQbusinessrequiretheabilitytosolvelargenumerical-basedproblems.ItsanticipatedthatablockofthesharedserviceinfrastructurewillbegivenovertoprovidingaGRIDservice.TheGRIDwillhaveabasesizebutwillbeabletoexpand/contractaccordingtoworkloadandschedules.Keywillbetheabilitytomakertemporaryuseofunsedservers,N/a,ProvisioningOrchestration,ServerPlatform,Storage,PredictiveOperations,GRIDwilleffectivelybeaService(seeFS004)thatwillscaleup/downusingthefunctionsforarchive,provisioningandreprovisioningofservers/servicesFS001/002/007)Orchestratetherapidrepurposingofplatformnodes,RapidrepurposingofplatformtoenableGRIDcapability,AsperFS001/002/007)ProvidestoragetotheGRID/reallocatestoragetonewnodesintheGRID,MonitorGRIDserviceandreacttocapacityrequests(assumedGRIDitselfwilldeterminecapacityneedsbasedonworkloaddemands)MonitorliveservicestodetermineiftheycanbearchivedandusedintheGRIDMonitorarchivedservicesforwhentheyneedtocomebackonlineCreatealertsforOrchestrationtoprovision/purposeservers,PUA,BMCProducts,31,Copyright2009AccentureAllRightsReserved.,FS-009BusinessScenario,KeyFunctionalSpecificationsIncludeManypartsoftheQinetiQbusinessrequiretheabilitytosolvelargenumerical-basedproblems.ItsanticipatedthatablockofthesharedserviceinfrastructurewillbegivenovertoprovidingaGRIDservice.TheGRIDwillhaveabasesizebutwillbeabletoexpand/contractaccordingtoworkloadandschedules.Keywillbetheabilitytomakertemporaryuseofunsedservers,32,Copyright2009AccentureAllRightsReserved.,FunctionalRequirementFS-010:SinglePointofManagementandControl,Function,Parameters,ProvideasinglemanagementconsolefortheUtilityDataCentre.Provide“overview”and“Drilldown”capabilityacrossallservicesandcomponents.,Time-basetrigger,ProvisioningOrchestration,ServerPlatform,Storage,PredictiveOperations,ProvideprovisioningmetricstothebillingcomponentwithinPredictiveOperations,ProvideprovisioningmetricstothebillingcomponentwithinPredictiveOperations,ProvideprovisioningmetricstothebillingcomponentwithinPredictiveOperations,Abilitytoaccuratelybillclientsforuseoftheservice,BMCDashboardsBMCAtriumCore7.5ITSMSuite7.5BMCEventandImpactMgmnt,BMCProducts,33,Copyright2009AccentureAllRightsReserved.,FS-010BusinessScenario,KeyFunctionalSpecificationsIncludeProvideasingleManagementconsolefortheUtilityDataCentre.ProvideOverviewandDrill-DownCapabilityacrossallservicesandcomponents,34,Copyright2009AccentureAllRightsReserved.,FunctionalRequirementFS-011:ProvisioningofFileShares,Function,Parameters,Provideafile-shareforaperiodoftime,TierofstorageDurationrequiredVLANrequiredtobedeployedto,ProvisioningOrchestration,ServerPlatform,Storage,PredictiveOperations,ValidatetherequestandactionanyduediligenceIdentifytheinfrastructurecomponentsCreate&orchestratetherequiredprovisioningworkflowsSendaccessdetailstorequester,None,ProvisionthestorageSetfile/sharesecurityoptions,EnsurefileshareaddedtomonitoringMonitorforwhenexpirydatesareapproachingMaintainclientbillingrecords,BMCProducts,35,Copyright2009AccentureAllRightsReserved.,FunctionalRequirementFS-012:UsageReporting/Bi