主管人员培训领导作用.ppt

toHospitalitySupervisionMotivationThroughLeadership欢迎参加主管人员培训之领导作用,Objective目标,BeanEXAMPLEtoAllYourStaff成为你的员工的榜样。BeaGreatRoleModel做一个楷模。,CourseOutline课程概要,SupervisiontheyparticipateintheDecisionmakingprocess&areDelegatedmuchauthority.,Employeeswithhighlevelsofskills&/orextensiveexperience,EmployeeswhowillneedtomakeSignificantchangesinworkAssignments,employeeswhowantTovoicecomplaints,&employeeGroupswithcommonproblems.,Laissez-Faire,Free-Rein,Supervisormaintainsa“hands-off”Policy.He/shedelegatesbydefaultMuchdiscretion&decisionmakingAuthoritytotheemployees.TheSupervisorgiveslittledirection&AllowsemployeesextensivelevelsofFreedom.,HighlymotivatedemployeesSuchasstafftechnicalspecialists&insomeinstances,consultants.,KindsofPower权力的种类,PersonalPower个人权力Youveearnedtheirrespectandtheyapproveofyouasaperson.你赢得了他们的尊重：他们赞赏你的人格。Theyadmireyoursuperiorskills,specialknowledge,orability.他们欣赏您高超的技能、专业知识或特殊技能。PositionalPower职位权力Theyrecognizeyourpositionintheorganization.他们承认您在企业中的位置。Theyexpecttoberewardedwithapayraise,promotion,praise,complimentaryletter,etc.他们期望获得加薪、升职、表扬、感谢信，等等。Theydonotwanttobecriticized,fired,ordemoted.他们不希望受到批评、解雇或降职。Theyknowyouhavecontactsorfriendswhocanbeofbenefittothemlater.他们知道您有一些关系或朋友，今后可能对他们有好处。,VaryingYourLeadershipStyle变换您的领导方式,Varyingyourleadershipstylemeansthereisnosinglebeststyleforeverysituation.变换您的领导方式就是说，没有哪一种方式是适用于所有场合的。Theproperleadershipstyledependsonthesituation.运用恰如其分的领导方式，取决于具体的场合。Threeotherfactorsinfluencetheleadershipstyleyouuse.有3种因素影响领导方式的选择：1Yourpersonalbackground您的个人背景2Theemployeesbeingsupervised您所主管的员工3Yourproperty您所在的酒店,Assertiveness果断性,Supervisorswhoareassertivearedirect,honest,andrespectfulastheydealwithothers.They:果断的主管在人际交往中直截了当、诚恳又不失礼貌。他们：Arebetterleaders是高人一筹的领导。Handlecriticismeffectively能有效地面对批评。Say“no”withoutfeelingguilty不怯于说“不”。Knowhowtodelegate知道如何下放权力。Selltheirideastotheirbossesandemployees向他们的上司和员工宣传自己的想法。Gainrespect受人尊敬。Handleputdowns能对付不敬的举动。,ThePassivePersonality被动型性格,Passivesupervisorsoftenappeartohavenocontroloverevents,sotheyacceptwhateverhappens.Theyhavealowself-imageandactasiftheyarevictims.被动型的主管常常像是失去了对周围事件的控制，因此他们听天由命。他们对自己的形象估价不高，总像被人欺负了似的。Havenoself-respect缺乏自尊。Thinkonlyaboutothers只为他人考虑。Dontstatewhattheywantclearly不能明确陈述他们的要求。Letothersmakedecisions让别人拿注意。Avoiddisplayingtheirtruefeelings不表露真实感情。Focusonnegatives遇事悲观。,OurChallengetoYou对您的挑战,Developyourleadershiptraits培养您的作为领导的素质。Usethepowerthatcomeswithyourjob使用您的职权。Developthepowerthatcomesfromyourpersonality培养来自您个性的权力。Usethedifferentleadershipmethodswheneachismosteffective酌情采用不同的领导方式。Beassertiveasmuchaspossibleinyourrelationswithothers,butbepassiveoraggressivewhennecessary.在同他人打交道时尽量果断行事，但必要时也采取被动型或进攻型的方式。,WeWantYouToBeAnEffectiveSupervisor/Manager.WeWantYouToBeOneOfTheBest祝愿您能成为一名能干的主管。祝愿您能成为最出色的主管之一!,HireforDesireRatherthanExperience!”CharlieTrotter,SupervisionforYourSuperVision!”CharlieTrotter,GettoknowyourEmployees!”CharlieTrotter,BuildTeams!”CharlieTrotter,SettheToneEveryDay!”CharlieTrotter,PreciseDirectionsLeadtoPreciseResults!”CharlieTrotter,CreateChallengesforYourEmployeesandEncouragethemtoChallengethemselves!”CharlieTrotter,“GiveAllEmployeestheFreedomtoReachtheTop!”CharlieTrotter,“AllowEmployeestoDoWorktheyEnjoy!”CharlieTrotter,BeaCheerleaderandRecogniseEmployees!”CharlieTrotter,“PrepareEmployeesforTheirFutures,EvenifitMeansTheywillMoveon!”CharlieTrotter,“RewardEmployeesGenerously,FrequentlyandUnexpectedly!”CharlieTrotter,TheKeyIngredientIsPASSION,“Whenyouhaveatruepassionforexcellence,&whenyouac