新编剑桥商务英语unit_1.ppt

WelcometoBECVantageLearning,Objectives,1.Businessspeaking,reading,writingandlistening,2.Getthecertificate,3.Getthecredit,WhatareyourpurposeoflearningbusinessEnglish?,SpeakingOut,Allkindsofcompany,Responsibilitiesofeachdepartment,Titlesofmanagement,Acompanyorabusinesspersonyouadmiremost,Businesscompany,Whollyownedforeignenterprise(WOFE)Anenterprisewhichisinvested,founded,operatedbyacompany/businessmenfromanothercountry,Discussion,Subsidiary/branch/divisionAfirmownedbyaparentcompany,Contactme:Mobilephoneel(h):85901739,Businesscompany,Company/firm/corporation/Factory/producer/plant/manufacturer/headquarter/Department/unit/office,holdingCompanyAfirm,usuallywithoutcommercialactivity,createdtobeparenttoothercompaniesorholdthesharesofothercompanies,Discussion,MultinationalCompanyAnorganizationoperatinginseveralcountries,Businesscompany,PrivatecompanyAcompanywhosesharesarenotpubliclyavailable,LimitedcompanyAfirmwhereshareholdersliabilityislimited,Discussion,Joint-venturecompanyAcompanywhichisoperatedbyboththelocalgovernment/companyandforeigncompany,Businesscompany,Whollyownedforeignenterprise(WOFE)Anenterprisewhichisinvested,founded,operatedbyacompany/businessmenfromanothercountry,Discussion,Subsidiary/branch/division/salesofficeAfirmownedbyaparentcompany,Businesscompany,NetworkconsultantsManagementconsultantsInformationtechnologyservices,Discussion,Personnel/humanresourcesdepartment,Recruit/employ/hirenewstaffInterviewapplicantsPromotestaff/trainstaff/evaluatestaffsperformance/Retirestaff/Fire/dismiss/layoffstaffDealwithrelationshipsbetweenmanagementandworkforce,Discussion,departmentsofacompanyandtheresponsibilities,Accountsdepartment,Make/workoutbudgetKeepaccountsDealwithfinancialmatters,Discussion,departmentsofacompanyandtheresponsibilities,Salesdepartment,Launchmarketingpromotions/campaignsIntroduce/demonstrateproductsPersuadecustomerstobuyBargainaboutpriceOfferdiscountTakecareofcomplimentarypresents,Discussion,departmentsofacompanyandtheresponsibilities,Marketingdepartment,Domarket/productresearchPlaceadvertisementsAdvertiseproductsAnalyzeandunderstandthemarketandcustomersdemands,Discussion,departmentsofacompanyandtheresponsibilities,R$Ddepartment,EngageinproductdevelopmentDesignaproduceCarryout/perform/conductexperimentsCustomiseaproduct根据顾客具体要求研制产品,Discussion,departmentsofacompanyandtheresponsibilities,Publicrelationsdepartment,TalktothepressandthepublicCommunicateinformationfromcompanywithoutsideAlter/create/develop/establish/improve/promotecorporateimageEntertainbusinessclientsGiveawaypublicityproducts,Discussion,departmentsofacompanyandtheresponsibilities,Customerservicedepartment,DealwithcustomerscallsandsolveproblemsAcceptrepairsanddealwithcustomerscomplaintsCommunicatetimelywithcustomersOfferacomprehensiveandconvenientafter-saleserviceUndertakeinstallationandtestingtasksOfferingtrainingtouserstechnicalstaff,Discussion,departmentsofacompanyandtheresponsibilities,Clientsservicedepartment,AnalyzeclientsbehaviorPassdemandsandsuggestionsfromtheclientstothecompanyandcommunicateinformationfromthecompanyPersonaliseofferings提供个性化服务Anticipateclientswants预测顾客需求Keepclientsandthecompanyingoodrelationship,Discussion,departmentsofacompanyandtheresponsibilities,Productiondepartment,PlanandorganizeoperationPrepareoperationalschedulesEnsureproductionandqualityofproductstomeetthespecificationsCoordinatemanufacturingactivities,Discussion,departmentsofacompanyandtheresponsibilities,Suppliesandpurchasingdepartment,Providespecialequipmentandsupplies(overallsandlaborprotectionappliancesandstationary,etc.)SelectsuppliersandmanagetherelationshipPreparepurchaseordersKeeprecordsofpricesandordersupplies,Discussion,departmentsofacompanyandtheresponsibilities,Computerdepartment,TakecareofroutineinstallationandmaintenanceofcomputerhardwareandsoftwareforalldepartmentsWorkonthedevelopmentofallbusinesssystemsoftware,Discussion,departmentsofacompanyandtheresponsibilities,Dispatchdepartment/warehouse配送部DelivergoodsStoringgoodsManageinventoriesandsalesordersLegaldepartmentHandlelegalissuesinvolvinglaborrelations,healthandsafety,workerscompensation,patentortrademarkdisputes,etc.,Discussion,departmentsofacompanyandtheresponsibilities,Somewordsyoushouldgetfamiliarwith,worker/staffManager/executiveline/officemanagerGeneralmanagerAssistantgeneralmanagerManagerDirectorPresidentGeneralManagerChiefExecutiveOfficerAgentGeneral(AG),Marketing/personnel/sales/humanresourcesstaffSecretarytypistSalesman/saleswomanconsultantAccountantTechnician/engineer,Whoisthebusinesspersonyouadmiremost?Whichcompanydoyouthinkmostsuccessful?,video,MatchthenameandtheresponsibilitiesAndrewJeffersonResearch/Engineeringdept._Projectpreparation2.RobinCopperfield_3.DennisHayesMarketingand_Dept.4.MayBates_NeighborhoodService5.Adablack_accounts6.CarolineClinton_account7.LucyWhitedataprocessing,video,MatchthenameandtheresponsibilitiesAndrewJeffersonResearch/Engineeringdept.ContractBudgetsProjectpreparation2.RobinCopperfieldAccounting3.DennisHayesMarketingandSalesDept.4.MayBatesAdministrativeDept.NeighborhoodService5.Adablackmanagementaccounts6.CarolineClintonfinancialaccount7.LucyWhitedataprocessing,video,WatchthevideoandnotedowneachspeakerslikesanddislikesabouttheirjobsJerome:Robin:Colin:Frank:Janet:,BusinessEnglish,Vocabulary,Listening,Speaking,Differentwaysofworking,Amini-presentation,Reading,Howtojob-share,Workingfromhome,1.1Waysofworking,相关背景知识,为了降低员工在工作、家庭、休闲或教育方面不同要求的冲突，减少交通费用，兼顾工作和生活，使员工更加安心工作，降低员工流动率，同时也为了更好地利用办公设备，提供24小时服务，许多公司釆用了灵活多样的弹性工作方式。其中主要有以下几类：弹性工作地点（flexiplace),指员工通过电脑网络和其他通讯方法在家工作(homeworking)员工可节省往返公司的时间，但此方法只适用于某些动脑和IT专业的员工，例如文字秘书、软件编程员、报刊编辑、作家等。,弹性工作时间（flexitime），亦作flexibleworkinghours,就是将员工工作时间分为核心时间和弹性时间。核心时间（例如早上10点到12点，下午2点到4点）为员工必须工作时间，其余时间定为弹性时间，即员工自己选择的工作时间，这样员工可灵活决定上下班时间。员工每天工作时间相同（例如每天8小时），但实际到公司上班的时间每天不同。,压缩工作周（compressedworkweeks),就是以每天较长工作时间的工作日，换取每周较少的工作日。例如员工每周需要工作40小时，在压缩工作周安排下，员工不一定要工作5天，每天8小时，他们可选择每天工作10小时，每周工作4天。,长期兼职（permanentpart-time),即雇用一些不愿全天候完整时间工作，而仅利用部分时间工作的员工，其工作时间虽不是整天整周，工作时间却定期不变（例如某私人企业定期雇用会计师在每个工作日下班后为其处理财务账目）。,分担工作（job-sharing),即一份全职工作由两人分担，两人均为长期兼职员工，按需要分摊工作时间、工资、假期及福利。,regularhoursregjul正常工作时间flexiblehoursfleksbl弹性工作时间freelancefri:l:ns自由职业job-share分担工作shift-work轮班工作，倒班制part-time兼职teleworkingteliw:ki电子化办公方式，电子办公,Vocabulary,temping当临时工specialistadvicespelist专业咨询hot-desking办公桌轮用officegossipgsip办公室小道消息consultancyknsltnsi咨询公司，顾问公司,Vocabulary,2.Matchthesewaysofworking1-8todefinitionsA-I.Doyouworkinanyoftheseways?,0freelance1teleworking2job-sharing3shift-work4part-time5temping6consultancy7flexitime8hot-desking,AYouworkduringdifferentpartsoftheday(eg.nights).BYousellyourworkorservicestoanumberofdifferentcompanies.CYouworkfordifferentcompaniesforashorttimewithoutapermanentcontract.DYouworkanumberofhoursperweekormonthbutyoudecidewhenyoustartorfinish.EYoudonthaveapermanentplaceorofficetoworkat,butyoufindaplacetoworkwhenyouarrive.FYouworkforacompanyfromhomeviaemail,phoneortheInternet.GYouonlyworkforsomeoftheweek(notfull-time).HYoudoyourjobforpartoftheweekandanotherpersondoesitfortheotherpart.IYouarentemployedbyacompany,butarepaidtogivespecialistadvice.,3.Matchtheninewaysofworkinginexercise2totheircomments.,ItsgreatbecauseImmyownboss,butIstillworkwithlotsofdifferentpeople.freelance;temping;consultancy,IwishIhadmyownspace.Ihavetocarryeverythingaroundinmybagandsometimestheresnowheretosit.hot-desking,IlikeitbecauseitsonlyforacoupleofmonthsandImsavinguptogoroundtheworld.temping,Theonlyproblemissleeping.Yourbodyneverknowsifitsnightorday!shift-work,Itcangetabitlonelyattimes.AndImissmycolleaguesandalltheofficegossip.teleworking,Mychildrenareatschoolsoitletsmespendmoretimewiththem.part-time;teleworking,Whenoneofuswantsaweekoff,theotherpersondoesafewextradayssoitsfairlyflexible.job-sharing,SpeakingOut,GroupDiscussion,PairWork,Whatwaysofworkingdoyoulikemost?Why?,Relatedwords,Reading,creditkrdtn.赞扬，功劳managingdirectorn.总裁，总经理（美国也称chiefexecutiveorpresident）brainpowern.智能worst-caseadj.做最坏打算的scenariossina:riun.事态，局面delegatedlgtvt.授权，分派工作availability,velbltn.利用（或获得）可能性，可以利用的人（物），人员，物资保证parentalleaveprentl父母假，育儿假，照顾新生儿女假,ReferenceAnswers:Openyoumind敞开心扉Planfordisaster有备无患Getorganized安排有序Setyourlimits规定限度Putpentopaper签订协议Dontfeelguilty勿感内疚Twobecomeone合二为一,Reading,4.Readaboutjob-sharing.Writetheseheadingsintoeachparagraph.,Getorganized,Setyourlimits,Putpentopaper,Twobecomeone,Openyourmind,Planfordisaster,Findtheperfectpartner,Dontfeelguilty,Howtojob-shareWouldntitbeniceiftheworkingweekfinishedonWednesday?Withajob-shareitcan.Herestheessentialguidetomakingitwork.(0)Findtheperfectpartner.Findsomeoneyoulike.Bepreparedtocommunicateandsharecreditandblame,saysCarolSavage,themanagingdirectorofFlexecutive,aflexibleworkingconsultancy.(1)_Bossesshouldconsiderrequestsforflexibleworkingfromemployeeswithchildrenundersix.Soembracethebenefits:Twiceasmuchexperience,skills,brainpowerandenergy,Savagesays.(2)_Alwaysdiscusstheworst-casescenarios.WhenMargaretMills,ateacher,lostherjob-sharepartnerbecauseofafamilyillness,areturntofull-timeworkseemedinevitable.Wehadbeenover-optimistic.Ididmanagetofindsomeoneelsewhofittedinwithme,butIwasverylucky.,Reading,Openyourmind,Planfordisaster,(3)_Planthesystemforhandingworkovercarefullyandplaytoeachothersdifferentstrengths.Delegatetheworkloadaccordingtoeachothersparticularskillsandqualities.(4)_Managershouldclarifywhattheyexpectintermsofhours,availabilityandresults,andemployeesshouldmanagetheiremployersexpectations.SueOsborn,ajob-sharerfor21years,says,Wereoftenaskedtodofive-dayweeks.Eventuallyyoujusthavetosayno.(5)_Agreeinwritingarrangementsforholidays,parentalleave,retirement,etc.everyoneshouldknowwheretheystandfromthebeginning.(6)_Donotworkuntil1amathometomakeupfornotbeingintheofficeeveryday.(7)_Clientsmaynotlikehavingtodealwithtwopeopleworkingcloselytogether.AsSavagesays:Ajob-shareshouldbelikeamarriage-onevoice,oneunit.,BACK,Getorganized,Setyourlimits,Putpentopaper,Dontfeelguilty,Twobecomeone,Listening,1.YouwillhearawomancalledMichelatalkingaboutworkingfromhome.1)Whatdoesshesayisimportantwhenworkingfromhome?,2)Whatdoesshethinkaresomeoftheadvantagesanddisadvantagesofthiswayofworking?,Haveatimetableandsticktoit.,Advantages:-youspendmoretimewiththechildren-moreflexibility-thecompanysavesmoneyonofficespacenocommutingDisadvantages:sometimesyouworkintheeveningyoumisspeopleandofficenews,2Listenagainandanswerthefollowing.1)CompletethenotesaboutMichelastypicalday.,7:00getup,getthekidsready8:309:0012:0014:30,takekidstoschool,startwork,havelunch,finishwork,2)Howlonghasshebeenwithhercurrentemployer?Howlonghasshebeenhome-working?,Shesbeenwithhercurrentemployersincesheleftschool,butshesbeenhome-workingforfiveyears.,3)Isshedoinganythingdifferentfromnormalthisweek?,Shesgoingtotheofficeeverydaytomeetvisitors.,BACK,ListeningscriptI=InterviewerM=MichelaI:OK,Michela.Youworkfromhomenow.Canyoutellmeaboutatypicalday?M:Sure,IalwaysgetuparoundsevenandthefirstthingIdoisgetthekidsreadyforschool.ItakethemateightthirtyandthenIalwaysstartworkatnine.I:Doyoueverhaveadaywhereyoudecidetohavethemorningoffandstartworklater?M:No,youcantdothat.Itsimportantwithhome-workingtohaveatimetableandsticktoit.IfyouendupwatchingTVordoingthecleaningthenitisntforyou.SoIhavelunchattwelveandfinishworkattwothirtytogetthechildren.I:Wasthatwhyyougaveupyouofficejob?M:Yes,Iwantedtospendmoretimewiththechildren.Itgivesmemoreflexibility.SometimesIneedtoworkintheeveningbutusuallyitisntaproblem.I:Sohowlonghaveyoubeendoingthiskindofwork?M:Foraboutfiveyears.IvebeenwiththesamecompanysinceIleftschool,butwiththeInternetandtechnologyitseasynowtobeathome.I:Soyouremployerdoesntmind.,M:No.ItmeansthecompanysavesmoneyonofficespaceandaslongasIgettheworkdone,theyrehappy.SometimesIstillgointoworktomeetclientsandsoon.Forexample,ImgoinginnearlyeverydaythisweekbecausewehavevisitorsfromanothercompanyandIcantreallyinvitethemovertomyhouse.Besides,itsnicetogoineverysooften.Iliketoseepeopleandcatchuponthegossipandthenewswithmycolleagues.Imissthatsideofgoingintoworkeveryday.I:Isthereanythingelseyoumiss?M:Ermm.No,notreally.AndIlltellyouwhatIreallydontmissandthatshavingtospendtwohourscommutingonthebusandtraineveryday,Grammar:presenttenses,presentcontinuous现在进行时presentperfectcontinuous现在完成进行时presentsimple一般现在时presentperfectsimple现在完成时,语法小结：一般现在时(1)用来指经常性的动作：Inormallystartworkat9am.我通常在9点开始工作(2)用来指一般事实：HeworksforacompanyinSpain.他在西班牙的一家公司工作。现在进行时(1)用于表示说话时或说话前后正在进行的动作：Weredoingsomeconsultancyforthematthemoment.眼下，我们正在为他们提供咨询。,(2)用于表示变化的趋势或局势：Interestinournewrangeisgrowingfasterthanevenweanticipated.用户对我们新产品系列的兴趣增长快，甚至超过我们的预想。现在完成时：(1)用于谈论从过去开始持续到现在的工作：Ivesentoffhalfthepackages.我已经寄出一半的包裹了。(2)用于谈论动作的结果：Ivedoneeverything!我把一切都搞定了！,现在完成进行时：(1)着眼现在，用于谈论从过去开始持续到现在的作：Michaelhasbeenworkingfromhomeforquiteafewmonths.麦克尔在家工作已经有好几个了。(2)常用于强调一个动作或它的持续时间长：Ivebeenopeningboxesforoverthreehoursnow!我一直在开箱，做了有三个多小时了！,现在完成时与现在完成进行时的比较：,现在完成时强调从过去开始持续到现在的状态（动作结束）而现在完成进行时强调从过去开始持续到现在的动作（动作持续）例如：Ihavewrittenabook.我已经写了一本书。Ihavebeenwritingabook.我一直在写一本书。,1.2Makingcontacts,Developingaconversation,Vocabulary,Reading,Listening,Speaking,Lifesallaboutmakingconnections,Startingaconversation,Jobresponsibilities,Writing,Businesscorrespondence,Vocabulary,JobresponsibilitiesTellyourpartneraboutyourjob.Usetheseexpressionsandchoosethecorrectpreposition.,Iworkof/for/aboutIminvolvedin/of/forImresponsiblefor/of/aboutIdealfor/with/ofIusuallyreportup/at/toIminchargefor/of/toIspecializeabout/in/for,Home,Vocabulary,Home,tradefairevent商品交易会coffeebreak工间咖啡休息时间drinksevening晚间酒会coachingevent专项体验训练活动usefulcontactskntkt有用的人际关系co-chair联合总裁，主席Internalcommunicationk,mjunken内部交流,Vocabulary,Home,post-itnote便条network建立关系网络networking建立人际网，关系网maximisemksmaz最大限度的使用，发挥（maximize美式）socializing参加社交，交际,Vocabulary,Home,corporateworldkrprt商界networkingevent（为职场人士建立人脉专门举行的）联谊活动locals当地人bespreadout分散在各地,文章相关背景知识：,PricewaterhouseCoopers普华永道会计师事务所，英文缩写为PWC，香港称作罗兵咸永道，俗称水记或水房，台湾称为资诚，是世界最大的跨国专业服务机构。coffeebreak工作间歇休闲时间，通常喝咖啡或吃小点心。也译工间咖啡休息时间。喝茶的工间休息时间可称teabreak。,TheCityGirlsNetwork年轻职业女性网络，简称CGN，是伦敦一家专门为刚走上职场的年轻职业女性提供人脉资源的公司。ABNAMRO荷兰银行，成立于1824年,总部设在荷兰首都阿姆斯特丹，是当今全球最大的跨国银行之一。,Reading,LifesallaboutmakingconnectionsReadthearticlebelowaboutsomenewnetworkinggroupsspecificallyforbusinesswomen.ChoosethebestwordA,BorCtofillthegaps1-10.1.A.attendingB.goingC.meeting2.A.ideasB.sugarC.money3.A.departmentB.companyC.group4.A.workB.chargeC.responsible5.A.toB.inC.about,Toyou,networkingmightmean(1)_aconferenceortradefaireventtomeetnewclientsorpartners.Oritcouldbethecoffeebreakatworkwhereyoushare(2)_withcolleaguesinotherdepartments.Butnowadaysnetworkinghasbecomeaneventinitself.Forexample,PricewaterhouseCoopersofferitsfemalestaffaformalnetworking(3)_calledPwCwomen.With900members,itorganizeseventsrangingfrominformaldrinkseveningstocoachingevents.TinaHallet,whois(4)_forthegroup,saysthatshegotinvolved(5)_networking,6.A.runB.controlC.produce7.A.speakB.knowC.be8.A.doB.seeC.make9.A.socializingB.workC.extra10.A.talkB.withC.success,BecauseIdgottoareasonablyseniorlevelandIwantedtohelpotherpeopletomaximizetheirpotential.Youdonthavetobeseniorto(6)_anetworkthough.VickyWoodandSallyHopkinshadtheideafortheCityGirlsNetworkwhentheyfirstmovedintoLondonscorporateworldandwonderedhowtogetto(7)_otherwomen.Wecouldntfindanythingforpeoplewithnoexperience.Sowethoughtwedstartourown.Fromtwelvefriendsmeetingregularly,itrapidlygrewto250membersfrommanydifferentorganizations.Itsagreatwayto(8)_usefulcontactsandbringinpotentialbusiness.FionaClutterbuckisco-chairofanetworkforthebankABNAMRO.Womentendtothinkofnetworkingas(9)_andgiveitlowpriority.butgiventhechance,womenwillnetworkasthebankslastspeednetworkingeventdemonstrated.Withover100womenandmen,itwasagreat(10)_.Itisamazinghowmanypeopleyougettomeetfromdifferentpartsoftheorganization.,Listening,Startingaconversation,Listentofourpeoplestartingconversations.Ineachconversationdecidewherethespeakersaremakingcontact.Conversation1:_A.AtaconferenceConversation2:_B.OverdinnerConversation3:_C.InsomeonesofficeConversation4:_D.Onatrainingcourse,C,A,D,B,Matchtheexpressionsonthelefttotheresponsesontheright.,0.IdliketointroduceyoutoMark.1.Nicetomeetyouatlast.2.Doyoutwoknoweachotheralready?3.Wouldyoulikeacoffee?4.Sohaveyouenjoyedthismorning?5.Isthisyourfirsttimeatoneoftheseevents?6.MayIjoinyou?7.YoureacolleagueofMartinObach,arentyou?8.Howdoyouknowhim?9.Howmanychildrendoyouhave?10.HaveyoualwayslivedinLille?11.IknowyourcompanyislookingforapartneronthisThaiproject.,A.Yes,itis.Andyou?B.Hello,Marek.Howdoyoudo?C.Thanks.D.Pleasedtomeetyoutoo.E.Sure.F.Two.Twins.G.Yes,mostofmylife.H.Yes.Isthatsomethingyoumightbeinterestedin?I.Well,wevespokenonthephoneafewtimes.J.Yes,itwasveryinteresting.K.Thatsright.HeworksinourBarcelonaoffice.L.WewerebothatElcotiltogether.,ListeningscriptConversation1R=RichardW=WomanM=MarekR:Hello?W:Hello,Richard.IdliketointroduceyoutoMarek.R:Ohyes.Hello,Marek.Howdoyoudo?Nicetomeetyouatlast.M:Hello,Richard.Pleasetomeetyoutoo.W:Oh,doyoutwoknoweachotheralready?M:Well,wevespokenonthephoneafewtimes.R:Butweveneveractuallymet.Anyway,takeaseat.WouldyoubothLikeacoffee?,ListeningscriptConversation2A:Wouldyoulikeacoffee?B:Ohthanks.A:Milk?B:Yes,please,andasugarthanks.A:Sohaveyouenjoyedthismorning?B:Yes,itwasveryinteresting.Thefirstspeakerwasparticularlygood.A:Isthisyourfirsttimeatoneoftheseevents?B:Yes,itis.Andyou?A:No.Ivebeencomingforyears.ThecompanypaysandifthelocationisgoodthenIcome.Irememberthebestyearwehadwas,ListeningscriptConversation3M=MarieW=WomanM:MayIjoinyou?W:Sure.M:YoureacolleagueofMartinObach,arentyou?W:Thatsright.HeworksinourBarcelonaoffice.Howdoyouknowhi