邮政业务营销员中级试卷正文

L29,THECOMPANYRESPONSIBLEFORAVARIETYOFPROCEDURESFORREIMBURSEMENTDOCUMENT,INVOICEREVIEW,APPROVALOFWORK30,REGULARLYCONVENEDGENERALMEETINGOFSHAREHOLDERS,PREPARATIONWORKFORTHEMEETING31,THECOMPANYRESPONSIBLEFORPAYROLLMANAGEMENTJOBS,INCLUDINGAROUNDSALARYSURVEY,EMPLOYEESALARY,SALARYACCOUNTINGMETHODSDEVELOPED,PAYROLLACCOUNTING,PAYMENTOFWAGES,BONUSES32,THECOMPANYRESPONSIBLEFORDELIVERYOFFINANCIALPROCEDURES33,ACCORDINGTOTHECOMPANYSSTRATEGICDEVELOPMENTPLAN,THEPREPARATIONANDMANAGEMENTOFFUNDSTOMEETDAYTODAYOPERATINGFUNDINGREQUIREMENTSTOENSURETHECOMPANYSSAFETY,LIQUIDITYANDPROFITABILITYOFTHEFUNDS34,RESPONSIBLEFORTHEENVIRONMENTALPROTECTIONBUILDINGMATERIALSCORPORATIONISSUEDBYTHECORPORATIONANNUAL,MONTHLYECONOMICINDICATORSINTHEASSESSMENTOFTHEECONOMICRESPONSIBILITYSYSTEMOFPROPOSEDAMENDMENTS35,THECOMPANYRESPONSIBLEFORALLTYPESOFCONTRACTSANDTRACKING,IMPLEMENTATION,IMPLEMENTATIONOFTHEAGREEMENT,ABNORMALITYWASDETECTEDINTIMETOTAKEAPPROPRIATEMEASURESANDFEEDBACKTOTHELEADERSHIP36,REGULARINSPECTION,ANALYSIS,BUDGETIMPLEMENTATIONOFTHEBUSINESSANDFINANCIALPERFORMANCE,ANDTOPROPOSEMEASURESTOINCREASEREVENUEANDREDUCEEXPENDITURE37,RESPONSIBLEFORORGANIZINGTHECOMPANYSCONTRACTINGBUSINESSTENDERS38,RESPONSIBLEFORPREPARINGTHEANNUALBUDGETANDFINALACCOUNTS,DISTRIBUTIONOFPROFITS,LOSSCOMPENSATIONPLAN39,RESPONSIBLEFORTHEVIOLATIONSOFFINANCIALDISCIPLINE,ORDAMAGETHECOMPANYSINTERESTSCORRUPTIONANDBRIBERYREVIEWOFTHEACT40,邮政业务营销员中级理论知识试卷注意事项1、考试时间120分钟。2、请首先按要求在试卷的标封处填写您的姓名、准考证号和所在单位的名称。3、请仔细阅读各种题目的回答要求，在规定的位置填写您的答案。4、不要在试卷上乱写乱画，不要在标封区填写无关的内容。一二三四总分得分得分评分人一、填空题第1题第30题,每题1分，满分30分。1在邮政合同项下的邮件损失赔偿纠纷，无论原告以何种理由提出请求，其赔偿范围、责任限额都得遵循_邮政_法的规定。2在_自我介绍时_时，要清楚地介绍自己的姓名和紧握对方的手，要微笑地注视对方的眼睛，通过眼睛之间的交流和相互间的握手首先建立信任，获得好感。3产品或服务使用者对企业产品或服务的口头_正面_宣传，对新客户产生的效果几乎没有任何一种广告能够比它更有效。4邮政的公用性主要表现在服务范围的广泛性和服务对象的_普遍性_以及使用的平等性。5交谈的风度是一个人理论、道德、情操、气质、知识、感情等综合性的外部_表现_。6信函的最大重量限度是_2_克。7明信片是一种露封交寄的并具有通信性质的_卡片_式邮件。8邮政市场营销外部环境包括政策环境、_经济、人口、文化、科技_环境、竞争环境、法律环境。9业务调查是指对邮政业务的发展情况的调查，通过业务调查，可以了解各项邮政业务的使用数量、_及满足客户需求的程度。10国家职业标准对邮政业务营销员规定的职业守则是爱岗敬业、恪尽职守；遵纪守法、严守秘密；诚实守信、尊重客户；礼貌待客、热情服务；团结协作、顾全大局；开拓市场、L29,THECOMPANYRESPONSIBLEFORAVARIETYOFPROCEDURESFORREIMBURSEMENTDOCUMENT,INVOICEREVIEW,APPROVALOFWORK30,REGULARLYCONVENEDGENERALMEETINGOFSHAREHOLDERS,PREPARATIONWORKFORTHEMEETING31,THECOMPANYRESPONSIBLEFORPAYROLLMANAGEMENTJOBS,INCLUDINGAROUNDSALARYSURVEY,EMPLOYEESALARY,SALARYACCOUNTINGMETHODSDEVELOPED,PAYROLLACCOUNTING,PAYMENTOFWAGES,BONUSES32,THECOMPANYRESPONSIBLEFORDELIVERYOFFINANCIALPROCEDURES33,ACCORDINGTOTHECOMPANYSSTRATEGICDEVELOPMENTPLAN,THEPREPARATIONANDMANAGEMENTOFFUNDSTOMEETDAYTODAYOPERATINGFUNDINGREQUIREMENTSTOENSURETHECOMPANYSSAFETY,LIQUIDITYANDPROFITABILITYOFTHEFUNDS34,RESPONSIBLEFORTHEENVIRONMENTALPROTECTIONBUILDINGMATERIALSCORPORATIONISSUEDBYTHECORPORATIONANNUAL,MONTHLYECONOMICINDICATORSINTHEASSESSMENTOFTHEECONOMICRESPONSIBILITYSYSTEMOFPROPOSEDAMENDMENTS35,THECOMPANYRESPONSIBLEFORALLTYPESOFCONTRACTSANDTRACKING,IMPLEMENTATION,IMPLEMENTATIONOFTHEAGREEMENT,ABNORMALITYWASDETECTEDINTIMETOTAKEAPPROPRIATEMEASURESANDFEEDBACKTOTHELEADERSHIP36,REGULARINSPECTION,ANALYSIS,BUDGETIMPLEMENTATIONOFTHEBUSINESSANDFINANCIALPERFORMANCE,ANDTOPROPOSEMEASURESTOINCREASEREVENUEANDREDUCEEXPENDITURE37,RESPONSIBLEFORORGANIZINGTHECOMPANYSCONTRACTINGBUSINESSTENDERS38,RESPONSIBLEFORPREPARINGTHEANNUALBUDGETANDFINALACCOUNTS,DISTRIBUTIONOFPROFITS,LOSSCOMPENSATIONPLAN39,RESPONSIBLEFORTHEVIOLATIONSOFFINANCIALDISCIPLINE,ORDAMAGETHECOMPANYSINTERESTSCORRUPTIONANDBRIBERYREVIEWOFTHEACT40,_双赢为本_。11邮政业务调查的基本目的是了解和掌握_市场需求_及变化趋势，明确市场开拓方向。12江西邮政企业风格是“_执行无折扣_”。13邮政通信的服务方针是_迅速_、准确、安全、方便。14调查报告是反映_调查研究_情况和成果的一种报告性文体。15消费者的_消费需求_受产品高低层次、需求强弱等外因和内因的影响，通常表现出具有一定的伸缩性。16邮政客户常见的消费心理有实用心理、求廉心理、_便捷心理_、自尊心理、求知心理、保密心理、求美心理、求利心理、从众心理。17调查报告的主体是对调查内容的_具体叙述_。18在邮政编码中，前两位编码57的是_海南_省。19邮政企业如果限定用户购买指定的商品或服务，则导致违反反不正当竞争法的规定，并将受到_工商行政管理_部门行政处罚。20购买者决策受到_个人特性_的影响，特别是年龄与人生阶段、职业、经济状况、生活方式、个性及自我观念。21邮政企业的企业宗旨是“_人民邮政为人民_”。22营销员的素质就是营销员胜任营销工作的综合能力,它包括思想素质、心理素质、_业务素质_和身体素质。23掌握用户情况，做好市场营销，离不开有效的_市场调研_、市场预测和正确的经营决策。24邮政产品是邮政产业提供给社会（信息传递）、物品运递和货币流通等方面的服务。25邮政通信网由（收寄端），邮件处理中心，邮路和投递端组成。26我国的宪法明确规定（通信自由）和通信秘密是公民的基本人身权利。27邮政发行的以及集邮组织发行的各种有关收藏品称为_邮品_。28一方以欺诈、胁迫的手段订立合同，损害国家利益，此类合同为_合同。29商业信函全称为DIRECTMAIL，简称DM。它通过_邮政渠道_把广告信息传递给特定对象的用户，使用户熟悉这些产品，商函本身就是一项邮政业务，利用商函进行邮政业务的宣传广告别具一格。30“管理就是_”是江西邮政企业管理理念。L29,THECOMPANYRESPONSIBLEFORAVARIETYOFPROCEDURESFORREIMBURSEMENTDOCUMENT,INVOICEREVIEW,APPROVALOFWORK30,REGULARLYCONVENEDGENERALMEETINGOFSHAREHOLDERS,PREPARATIONWORKFORTHEMEETING31,THECOMPANYRESPONSIBLEFORPAYROLLMANAGEMENTJOBS,INCLUDINGAROUNDSALARYSURVEY,EMPLOYEESALARY,SALARYACCOUNTINGMETHODSDEVELOPED,PAYROLLACCOUNTING,PAYMENTOFWAGES,BONUSES32,THECOMPANYRESPONSIBLEFORDELIVERYOFFINANCIALPROCEDURES33,ACCORDINGTOTHECOMPANYSSTRATEGICDEVELOPMENTPLAN,THEPREPARATIONANDMANAGEMENTOFFUNDSTOMEETDAYTODAYOPERATINGFUNDINGREQUIREMENTSTOENSURETHECOMPANYSSAFETY,LIQUIDITYANDPROFITABILITYOFTHEFUNDS34,RESPONSIBLEFORTHEENVIRONMENTALPROTECTIONBUILDINGMATERIALSCORPORATIONISSUEDBYTHECORPORATIONANNUAL,MONTHLYECONOMICINDICATORSINTHEASSESSMENTOFTHEECONOMICRESPONSIBILITYSYSTEMOFPROPOSEDAMENDMENTS35,THECOMPANYRESPONSIBLEFORALLTYPESOFCONTRACTSANDTRACKING,IMPLEMENTATION,IMPLEMENTATIONOFTHEAGREEMENT,ABNORMALITYWASDETECTEDINTIMETOTAKEAPPROPRIATEMEASURESANDFEEDBACKTOTHELEADERSHIP36,REGULARINSPECTION,ANALYSIS,BUDGETIMPLEMENTATIONOFTHEBUSINESSANDFINANCIALPERFORMANCE,ANDTOPROPOSEMEASURESTOINCREASEREVENUEANDREDUCEEXPENDITURE37,RESPONSIBLEFORORGANIZINGTHECOMPANYSCONTRACTINGBUSINESSTENDERS38,RESPONSIBLEFORPREPARINGTHEANNUALBUDGETANDFINALACCOUNTS,DISTRIBUTIONOFPROFITS,LOSSCOMPENSATIONPLAN39,RESPONSIBLEFORTHEVIOLATIONSOFFINANCIALDISCIPLINE,ORDAMAGETHECOMPANYSINTERESTSCORRUPTIONANDBRIBERYREVIEWOFTHEACT40,试卷编码08JL6199000090000010540001第3页共8页得分评分人二、单项选择第31题第55题。选择一个正确的答案，将相应的字母填入题内的括号中。每题1分，满分25分。31国内快递包裹以每克为一计费单位。A、500B、600C、800D、100032“全心全速全力，精细精确精简”是江西邮政的要求。A、职业道德B、员工行为准则C、管理人员行为准则D、中层领导行为准则33在发表讲话、演说的时候，如果需要称呼许多人，应当首先向女士致意，如“女士们，先生们”，或是“玛丽小姐，汤姆先生”，这是遵守原则A、应用文写作B、习惯C、社会D、女士优先34邮政的整体概念是指邮政企业在市场营销中，能够满足客户某种需求和利益的主体服务及与此相关的一切附加服务。A、业务B、商品C、产品D、服务35通信业务的需求情况一般是用邮政企业的信息表现方法之一的形式。A、以文字表达B、以数字表达C、以图形表达D、以模型表达36产品泛指。A、商品B、劳务C、商品和劳务D、商品和服务37根据组合的内容，可以把营销策略分为四种，即产品策略、价格策略、渠道策略、促销策略。A、“4SP”B、“PS”C、“SP”D、“PS”38为限寄的物品。A、日光灯泡B、猎枪C、麻醉药品D、卷烟39企业，是指企业本身资源和企业素质的综合情况。A、外部环境B、内部环境C、业务环境D、整体环境40调查报告是对客观事物进行实地调查研究后写成的书面报告，是调查报告存在的基础。A、客观现实B、主观现实C、客观全面D、主观全面L29,THECOMPANYRESPONSIBLEFORAVARIETYOFPROCEDURESFORREIMBURSEMENTDOCUMENT,INVOICEREVIEW,APPROVALOFWORK30,REGULARLYCONVENEDGENERALMEETINGOFSHAREHOLDERS,PREPARATIONWORKFORTHEMEETING31,THECOMPANYRESPONSIBLEFORPAYROLLMANAGEMENTJOBS,INCLUDINGAROUNDSALARYSURVEY,EMPLOYEESALARY,SALARYACCOUNTINGMETHODSDEVELOPED,PAYROLLACCOUNTING,PAYMENTOFWAGES,BONUSES32,THECOMPANYRESPONSIBLEFORDELIVERYOFFINANCIALPROCEDURES33,ACCORDINGTOTHECOMPANYSSTRATEGICDEVELOPMENTPLAN,THEPREPARATIONANDMANAGEMENTOFFUNDSTOMEETDAYTODAYOPERATINGFUNDINGREQUIREMENTSTOENSURETHECOMPANYSSAFETY,LIQUIDITYANDPROFITABILITYOFTHEFUNDS34,RESPONSIBLEFORTHEENVIRONMENTALPROTECTIONBUILDINGMATERIALSCORPORATIONISSUEDBYTHECORPORATIONANNUAL,MONTHLYECONOMICINDICATORSINTHEASSESSMENTOFTHEECONOMICRESPONSIBILITYSYSTEMOFPROPOSEDAMENDMENTS35,THECOMPANYRESPONSIBLEFORALLTYPESOFCONTRACTSANDTRACKING,IMPLEMENTATION,IMPLEMENTATIONOFTHEAGREEMENT,ABNORMALITYWASDETECTEDINTIMETOTAKEAPPROPRIATEMEASURESANDFEEDBACKTOTHELEADERSHIP36,REGULARINSPECTION,ANALYSIS,BUDGETIMPLEMENTATIONOFTHEBUSINESSANDFINANCIALPERFORMANCE,ANDTOPROPOSEMEASURESTOINCREASEREVENUEANDREDUCEEXPENDITURE37,RESPONSIBLEFORORGANIZINGTHECOMPANYSCONTRACTINGBUSINESSTENDERS38,RESPONSIBLEFORPREPARINGTHEANNUALBUDGETANDFINALACCOUNTS,DISTRIBUTIONOFPROFITS,LOSSCOMPENSATIONPLAN39,RESPONSIBLEFORTHEVIOLATIONSOFFINANCIALDISCIPLINE,ORDAMAGETHECOMPANYSINTERESTSCORRUPTIONANDBRIBERYREVIEWOFTHEACT40,41保价邮件丢失或者全部损毁的，按照赔偿。A、实际价格B、保价额C、实际价格加邮费D、保价额加邮费42营销员的心理素质包括、承受力和乐观向上。A、诚实B、应变力C、自信心D、热情开朗43通过市场细分，企业有了明确的市场，就可以集中人力、财力、物力、通信能力等资源，为这个市场服务。A、客户B、目标C、信息D、顾客44内蒙古自治区的首府所在地是。A、乌鲁木齐B、昆明C、银川D、呼和浩特45企业形象则包括两个方面的内容。A、企业本身和企业产品B、企业本身和企业服务C、企业产品和企业宣传D、企业产品和企业推销46这是一种最简单也是最常见的请求成交的方法。比如卖方对客户说“既然没有什么问题，我看现在就把合同订下来”类似这种要求顾客作购买决定的敦促手段。A、直接请求B、假设成交C、从众成交D、激将成交47荷兰的英文名称是。A、INDONESIAB、HOLLANDC、SPAIND、THAILAND48民族分布和风俗习惯的调查属于邮政的调查。A、自然地理环境B、经济环境C、社会文化环境D、亚文化环境49邮政企业的生产要素，主要是由人、财、物和四个要素组成的。A、技术B、管理C、信息D、营销50营销员对邮政产品或服务必须非常熟悉，并；营销员要相信邮政的产品对客户有用，努力让客户对其产生兴趣。A、充满乐趣B、充满信任C、充满信心D、充满兴趣51消费者的心理特征是理性购买；习惯性消费；储蓄倾向；注重实效性消费。A、青年B、中年C、老年D、女性52ADDRESS的中文意思是。A、证件B、信封C、函件D、地址53观念认为顾客最喜欢那些质量最高、性能最好、特色最多的产品。生产者重点开发优良产品并加以改进。L29,THECOMPANYRESPONSIBLEFORAVARIETYOFPROCEDURESFORREIMBURSEMENTDOCUMENT,INVOICEREVIEW,APPROVALOFWORK30,REGULARLYCONVENEDGENERALMEETINGOFSHAREHOLDERS,PREPARATIONWORKFORTHEMEETING31,THECOMPANYRESPONSIBLEFORPAYROLLMANAGEMENTJOBS,INCLUDINGAROUNDSALARYSURVEY,EMPLOYEESALARY,SALARYACCOUNTINGMETHODSDEVELOPED,PAYROLLACCOUNTING,PAYMENTOFWAGES,BONUSES32,THECOMPANYRESPONSIBLEFORDELIVERYOFFINANCIALPROCEDURES33,ACCORDINGTOTHECOMPANYSSTRATEGICDEVELOPMENTPLAN,THEPREPARATIONANDMANAGEMENTOFFUNDSTOMEETDAYTODAYOPERATINGFUNDINGREQUIREMENTSTOENSURETHECOMPANYSSAFETY,LIQUIDITYANDPROFITABILITYOFTHEFUNDS34,RESPONSIBLEFORTHEENVIRONMENTALPROTECTIONBUILDINGMATERIALSCORPORATIONISSUEDBYTHECORPORATIONANNUAL,MONTHLYECONOMICINDICATORSINTHEASSESSMENTOFTHEECONOMICRESPONSIBILITYSYSTEMOFPROPOSEDAMENDMENTS35,THECOMPANYRESPONSIBLEFORALLTYPESOFCONTRACTSANDTRACKING,IMPLEMENTATION,IMPLEMENTATIONOFTHEAGREEMENT,ABNORMALITYWASDETECTEDINTIMETOTAKEAPPROPRIATEMEASURESANDFEEDBACKTOTHELEADERSHIP36,REGULARINSPECTION,ANALYSIS,BUDGETIMPLEMENTATIONOFTHEBUSINESSANDFINANCIALPERFORMANCE,ANDTOPROPOSEMEASURESTOINCREASEREVENUEANDREDUCEEXPENDITURE37,RESPONSIBLEFORORGANIZINGTHECOMPANYSCONTRACTINGBUSINESSTENDERS38,RESPONSIBLEFORPREPARINGTHEANNUALBUDGETANDFINALACCOUNTS,DISTRIBUTIONOFPROFITS,LOSSCOMPENSATIONPLAN39,RESPONSIBLEFORTHEVIOLATIONSOFFINANCIALDISCIPLINE,ORDAMAGETHECOMPANYSINTERESTSCORRUPTIONANDBRIBERYREVIEWOFTHEACT40,试卷编码08JL6199000090000010540001第5页共8页A、生产B、产品C、推销D、市场营销54员工行为准则要求员工在行为上做到“对”。A、三B、四C、五D、六55挖掘客户的潜在价值的方法有赢得客户重复购买；挖掘客户潜在需求，获得的机会；通过老客户吸引新顾客；建立客户关系网。A、关系营销B、亲情营销C、交叉营销D、重复营销得分评分人三、多项选择第56题第80题,选择正确的答案，将相应的字母填入题内的括号中。每题1分，满分25分。56当时，是客户发出的购买信号。A、客户提出有关现货或时间的问题B、客户提出有关交货的问题C、客户提出有关你们公司的问题D、客户对费用价钱的特定问题或负担能力方面的陈述57关系营销可以降低交易的，最佳状态是，交易不需每次都进行磋商，而成为一种惯例。A、预算B、时间C、成本D、失误58函件按邮局应负赔偿责任分类，可分为。A、保价函件B、非保价函件C、平常函件D、给据函件59客户关系网是推销人员通过业务推销后，为了保持老客户，挖掘潜在客户而建立的一个能够为推销员的人际关系网。A、提供信息B、介绍业务C、相互帮助D、提供服务60邮政产品属于服务产品，任何形式的邮政产品都必须。A、满足客户的特定需求B、满足客户的所有需求C、为用户提供基本的效用D、保证用户的利益61可作为邮政公事邮件交寄。A、档案B、验单及相关证物C、上缴的“无着邮件”D、会议通知L29,THECOMPANYRESPONSIBLEFORAVARIETYOFPROCEDURESFORREIMBURSEMENTDOCUMENT,INVOICEREVIEW,APPROVALOFWORK30,REGULARLYCONVENEDGENERALMEETINGOFSHAREHOLDERS,PREPARATIONWORKFORTHEMEETING31,THECOMPANYRESPONSIBLEFORPAYROLLMANAGEMENTJOBS,INCLUDINGAROUNDSALARYSURVEY,EMPLOYEESALARY,SALARYACCOUNTINGMETHODSDEVELOPED,PAYROLLACCOUNTING,PAYMENTOFWAGES,BONUSES32,THECOMPANYRESPONSIBLEFORDELIVERYOFFINANCIALPROCEDURES33,ACCORDINGTOTHECOMPANYSSTRATEGICDEVELOPMENTPLAN,THEPREPARATIONANDMANAGEMENTOFFUNDSTOMEETDAYTODAYOPERATINGFUNDINGREQUIREMENTSTOENSURETHECOMPANYSSAFETY,LIQUIDITYANDPROFITABILITYOFTHEFUNDS34,RESPONSIBLEFORTHEENVIRONMENTALPROTECTIONBUILDINGMATERIALSCORPORATIONISSUEDBYTHECORPORATIONANNUAL,MONTHLYECONOMICINDICATORSINTHEASSESSMENTOFTHEECONOMICRESPONSIBILITYSYSTEMOFPROPOSEDAMENDMENTS35,THECOMPANYRESPONSIBLEFORALLTYPESOFCONTRACTSANDTRACKING,IMPLEMENTATION,IMPLEMENTATIONOFTHEAGREEMENT,ABNORMALITYWASDETECTEDINTIMETOTAKEAPPROPRIATEMEASURESANDFEEDBACKTOTHELEADERSHIP36,REGULARINSPECTION,ANALYSIS,BUDGETIMPLEMENTATIONOFTHEBUSINESSANDFINANCIALPERFORMANCE,ANDTOPROPOSEMEASURESTOINCREASEREVENUEANDREDUCEEXPENDITURE37,RESPONSIBLEFORORGANIZINGTHECOMPANYSCONTRACTINGBUSINESSTENDERS38,RESPONSIBLEFORPREPARINGTHEANNUALBUDGETANDFINALACCOUNTS,DISTRIBUTIONOFPROFITS,LOSSCOMPENSATIONPLAN39,RESPONSIBLEFORTHEVIOLATIONSOFFINANCIALDISCIPLINE,ORDAMAGETHECOMPANYSINTERESTSCORRUPTIONANDBRIBERYREVIEWOFTHEACT40,62邮政业务人员促销方式主要包括等方式。A、营业窗口人员营销B、特殊场合人员营销C、上门揽收D、大宗客户专门营销63邮政物流业务的类别分为。A、同城（区域）配送B、一体化物流C、货运代理D、分销物流64邮政通信具有的一致性。A、生产过程B、服务过程C、消费过程D、管理过程65消费者的购买行为同样也受到诸如与地位等一系列社会因素的影响。A、相关群体B、家庭C、社会角色D、服务单位66邮件的生产传递过程大致可分为等基本环节。A、收寄B、分拣封发C、运输D、投递67通过市场细分邮政企业的通信能力、营销因素组合必须能够足以占领被选中的细分市场。A、人力B、财力C、技术水平D、管理水平68应酬的技巧反映在等几个方面。A、了解对方的立场B、请别人了解自己的立场C、请别人帮助达到自己的目的D、推辞69交谈艺术中，社交谈话应该掌握。A、“活泼”B、“诚恳”C、“敏锐”D、“专注”70营销员在推销产品前了解客户是非常重要的，了解客户的技巧是用心聆听、。A、有计索取B、婉转解答C、和谐的洽谈D、巧妙发问71社会需求是人类特有的，它为了满足人们的。A、自我提高B、自我需要C、自我实现D、自我发展72邮政通信网按不同邮件的传递时限分为。A、信息网B、快速网C、实物网D、普通网73营销员要掌握的语言艺术有等。A、和谐的节奏B、明朗的语调C、委婉的语气D、适度的声音74计算机病毒的防治应从等方面来进行。L29,THECOMPANYRESPONSIBLEFORAVARIETYOFPROCEDURESFORREIMBURSEMENTDOCUMENT,INVOICEREVIEW,APPROVALOFWORK30,REGULARLYCONVENEDGENERALMEETINGOFSHAREHOLDERS,PREPARATIONWORKFORTHEMEETING31,THECOMPANYRESPONSIBLEFORPAYROLLMANAGEMENTJOBS,INCLUDINGAROUNDSALARYSURVEY,EMPLOYEESALARY,SALARYACCOUNTINGMETHODSDEVELOPED,PAYROLLACCOUNTING,PAYMENTOFWAGES,BONUSES32,THECOMPANYRESPONSIBLEFORDELIVERYOFFINANCIALPROCEDURES33,ACCORDINGTOTHECOMPANYSSTRATEGICDEVELOPMENTPLAN,THEPREPARATIONANDMANAGEMENTOFFUNDSTOMEETDAYTODAYOPERATINGFUNDINGREQUIREMENTSTOENSURETHECOMPANYSSAFETY,LIQUIDITYANDPROFITABILITYOFTHEFUNDS34,RESPONSIBLEFORTHEENVIRONMENTALPROTECTIONBUILDINGMATERIALSCORPORATIONISSUEDBYTHECORPORATIONANNUAL,MONTHLYECONOMICINDICATORSINTHEASSESSMENTOFTHEECONOMICRESPONSIBILITYSYSTEMOFPROPOSEDAMENDMENTS35,THECOMPANYRESPONSIBLEFORALLTYPESOFCONTRACTSANDTRACKING,IMPLEMENTATION,IMPLEMENTATIONOFTHEAGREEMENT,ABNORMALITYWASDETECTEDINTIMETOTAKEAPPROPRIATEMEASURESANDFEEDBACKTOTHELEADERSHIP36,REGULARINSPECTION,ANALYSIS,BUDGETIMPLEMENTATIONOFTHEBUSINESSANDFINANCIALPERFORMANCE,ANDTOPROPOSEMEASURESTOINCREASEREVENUEANDREDUCEEXPENDITURE37,RESPONSIBLEFORORGANIZINGTHECOMPANYSCONTRACTINGBUSINESSTENDERS38,RESPONSIBLEFORPREPARINGTHEANNUALBUDGETANDFINALACCOUNTS,DISTRIBUTIONOFPROFITS,LOSSCOMPENSATIONPLAN39,RESPONSIBLEFORTHEVIOLATIONSOFFINANCIALDISCIPLINE,ORDAMAGETHECOMPANYSINTERESTSCORRUPTIONANDBRIBERYREVIEWOFTHEACT40,试卷编码08JL6199000090000010540001第7页共8页A、预防B、查毒C、解毒D、禁毒75邮政夹钳头部安装不含有的印模。A、地名B、局名C、日期D、邮件种类名称76文章中的观点必须。A、正确B、个性C、鲜明D、集中77报刊分类的标准是。A、出版地区B、报刊内容和读者对象C、文字D、刊期78影响消费者购买行为的主要因素有和社会因素。A、文化因素B、政治因素C、心理因素D、个人因素79交换邮件邮路按运输工具分为。A、航空邮路B、乡村邮路C、汽车邮路D、马班邮路80采用用户领取方式的邮件有。A、必须凭通知单到邮局办理手续才能领取的邮件B、以邮政信箱号码为收件人地址的邮件C、存局候领的邮件D、超出按址投递规定重量的邮件以及大宗邮件得分评分人四、判断题第81题第100题。将判断结果填入括号中。正确的填“”，错误的填“”。每题1分，满分20分。81“把简单的事做好就是完美把困难的事做好就是杰出”是江西邮政的企业座右铭。82真诚待人、热情助人是商场上建立和发展竞争者关系网的关键所在。83在邮政广告内容审核时，凡使用博物馆的藏画、文物的，要出具该博物馆授权许可使用证明。84文化环境是指影响企业营销活动的文化因素和条件，是复杂微妙，难以捉摸的心理因素，也是企业难以控制和改善的因素。L29,THECOMPANYRESPONSIBLEFORAVARIETYOFPROCEDURESFORREIMBURSEMENTDOCUMENT,INVOICEREVIEW,APPROVALOFWORK30,REGULARLYCONVENEDGENERALMEETINGOFSHAREHOLDERS,PREPARATIONWORKFORTHEMEETING31,THECOMPANYRESPONSIBLEFORPAYROLLMANAGEMENTJOBS,INCLUDINGAROUNDSALARYSURVEY,EMPLOYEESALARY,SALARYACCOUNTINGMETHODSDEVELOPED,PAYROLLACCOUNTING,PAYMENTOFWAGES,BONUSES32,THECOMPANYRESPONSIBLEFORDELIVERYOFFINANCIALPROCEDURES33,ACCORDINGTOTHECOMPANYSSTRATEGICDEVELOPMENTPLAN,THEPR