通过远程控制的成本控制外文翻译

通过远程控制的成本控制外文翻译本科毕业设计论文外文翻译原文COSTCONTROLTHROUGHREMOTECONTROLEXECUTIVESUMMARYWHILETHEPRICEFORPERSONALCOMPUTERSCONTINUESTODECLINE,THEACTUALCOSTTOOWNANDOPERATEPCSCONTINUESTORISERESEARCHHASSHOWNTHAT85OFTHEESTIMATEDYEARLYCOSTTOOWN/OPERATEACOMPUTERISSPENTONTECHNICALSUPPORT15,ADMINISTRATIVETASKS14,ANDMISDIRECTEDENDUSERACTIVITIES56PERFORMEDINTHECOURSEOFUSINGTHECOMPUTERTHESINGLELARGESTCOSTCOMPONENTISTHETIMEWASTEDBYENDUSERSTRYINGTOHELPTHEMSELVESORHELPTHEIRCOLLEAGUESWITHPROBLEMSBESTLEFTTOTHEISDEPARTMENTTHESECRETSTOMANAGINGPCOWNERSHIPCOSTSAREFIRSTTOUNDERSTANDTHEMANDTHENTOIMPLEMENTTECHNOLOGYASATOOLTOREDUCECOSTSREMOTECONTROLSOFTWARE,APRODUCTWHICHALLOWSASUPPORTPERSONATTHEHELPDESKTAKETOCONTROLOFAREMOTECOMPUTERONTHELANORWAN,CANGREATLYREDUCETHETIMESPENTTROUBLESHOOTINGANDFIXINGCOMPUTERPROBLEMSTHEHELPDESKADMINISTRATORCANSEETHEREMOTEUSERSSCREEN,MOVETHEMOUSE,ANDTYPEONTHEKEYBOARDWHILETHEENDUSERWATCHESANDLEARNSREMOTECONTROLSOFTWAREALSOISANEFFECTIVE“JUSTINTIME”TRAININGTOOLFORWHENAUSERCANTREMEMBERHOWTOPERFORMAPARTICULARACTIVITYITALLOWSTHEINSTRUCTORTOSHOWTHEUSERHOWTOPERFORMTHEACTIVITYANDTHENOBSERVEASTHEUSERPRACTICESADDITIONALLY,REMOTECONTROLTECHNOLOGYCANBEDEPLOYEDTOAIDANDASSISTITPROFESSIONALSWITHBOTHROUTINEANDMISSIONCRITICALNETWORKMANAGEMENTTASKSSUCHASREMOTESERVERMAINTENANCEANDDIAGNOSISOFNETWORKINFRASTRUCTUREPROBLEMSALTHOUGHREMOTECONTROLISNOTASYSTEMSMANAGEMENTAPPLICATION,ITCANBEINTEGRATEDINTOTHELEADINGSYSTEMMANAGEMENTSOFTWARESUITESTOPROVIDEAREALTIMETOOLTOREMOTELYMANAGENETWORKASSETSSUCHASEMAILSERVERS,FILESERVERS,ANDENDUSERPCSONTHENETWORKNETOPIASTIMBUKTUPROENTERPRISEOFFERSINTEGRATIONTOOLSFORTHELEADINGSYSTEMSMANAGEMENTAPPLICATIONSINCLUDINGNETOPIASNETOCTOPUS,TIVOLISTME,MICROSOFTSSMS,ANDFRONTPAGESOLUTIONSHEATTONAMEAFEWPLEASECONTACTNETOPIAFORTHELATESTINTEGRATIONMODULESANDWHITEPAPERSTIMBUKTUPROSREMOTECONTROLTECHNOLOGYSAVESMONEYINFOURWAYSCALLHANDLINGSAVINGSONEOFTHEMOSTSIGNIFICANTCOSTCOMPONENTSISTHETIMETHEHELPDESKSPENDSONTHEPHONETROUBLESHOOTINGANDFIXINGENDUSERPROBLEMSTIMBUKTUPROALLOWSTHEHELPDESKTOREDUCETHEAMOUNTOFTIMESPENTONTHEPHONEBECAUSETHEYCANTAKECONTROLOFTHESITUATIONANDFIXITTHEFIRSTTIMEREDUCEDONSITEVISITSBYUSINGTIMBUKTUPRO,THEFIRSTTIERSUPPORTTEAMCANGENERALLYRESOLVEPROBLEMSWITHOUTDISPATCHINGANONSITETECHNICIANSOMETIMBUKTUPROCUSTOMERSREPORTTHATTHEYCLOSE90OFALLCALLSTOTHEHELPDESKDURINGTHEFIRSTPHONECALLREDUCEDENDUSERDOWNTIMEASCALLHANDLINGBECOMESMOREEFFICIENT,ENDUSERDOWNTIMEDECLINESANDPRODUCTIVITYINCREASESTHEMOREQUICKLYTHEENDUSERGETSOFFTHEPHONEWITHASUCCESSFULPROBLEMRESOLUTION,THEMOREQUICKLYTHEENDUSERCANGETBACKTOTHEIRJOBENDUSERSAREALSOLESSLIKELYTOSPENDALOTOFUNPRODUCTIVETIMETRYINGTOFIXTHEPROBLEMTHEMSELVESIFTHEYKNOWTHEHELPDESKCANSOLVETHEIRPROBLEMQUICKLYUSINGTIMBUKTUPROREDUCEDTRAININGDAYSTIMBUKTUPROALLOWSTHEHELPDESKTOPROVIDETRAININGATTHEMOMENTWHENITISRELEVANTTOTHETASKATHANDANDWHENTHEUSERISMOTIVATEDTOLEARNGARTNERGROUPSTUDIESHAVESHOWNTHATTHIS“JUSTINTIME”TRAININGISFARMOREEFFECTIVEANDRETAINEDLONGERTHANTRADITIONALCLASSROOMSTUDYTHEREFORE,TIMBUKTUPROCANHELPREDUCETHECOSTOFSENDINGENDUSERSTOCLASS,ANDIMPROVETHEIRSKILLSATTHESAMETIMETHISWHITEPAPERINCLUDESACOSTSAVINGSMODELFORHELPDESKSSECTIONVITHATDEMONSTRATESTHECOSTSAVINGSTHATCANBEREALIZEDBYIMPLEMENTINGREMOTECONTROLTECHNOLOGYSUCHASTIMBUKTUPROSINCEEVERYCOMPANYSCOSTSTRUCTURESAREDIFFERENT,WEVEALSOINCLUDEDADISKETTEWITHAMICROSOFTEXCELSPREADSHEETTHATCANBEMODIFIEDTOMEETYOURNEEDSTHESAMPLEMODELDEMONSTRATESTHATFORACOMPANYOF1,000EMPLOYEES,AFIRSTYEARINVESTMENTOFROUGHLY57,000FORTIMBUKTUPROINCLUDINGINSTALLATIONCOSTSCANRESULTINASAVINGSOFALMOST380,000INTHEFIRSTYEARALONEOVERAFIVEYEARPERIOD,TIMBUKTUPROCANYIELDARETURNONINVESTMENTROIOFMOREAN800ANDANACCUMULATEDNETCASHFLOWOFOVERTWOMILLIONDOLLARSREADONTOLEARNHOWYOUCANCREATEYOUROWNCOSTSAVINGSMODELANDSEEHOWMUCHMONEYCANBESAVEDBYIMPLEMENTINGTIMBUKTUPROATYOUROWNCOMPANYIINTRODUCTIONRECENTSTUDIESBYLEADINGRESEARCHANALYSTSHAVESHOWNTHATWHILETHECOSTSOFPERSONALCOMPUTEREQUIPMENTACQUISITIONCONTINUESTODECLINE,THEOVERALLCOSTOFPCANDLANOWNERSHIPCONTINUESTORISEGORDONMOORE,FOUNDEROFINTELCORPORATION,CLAIMSTHATCOMPUTINGPOWERMEASUREDINMILLIONSOFINSTRUCTIONSPERSECONDORMIPSDOUBLESEVERY18MONTHSWHILE,INTHATSAMEPERIOD,THECOSTOFTHATCOMPUTINGPOWERDECLINESBY50IFPCSARELESSEXPENSIVETODAYANDAREEXPECTEDTOCONTINUETHEIRDOWNWARDSPIRAL,WHYDOESTHECOSTOFPCOWNERSHIPCONTINUETOCLIMBASPROCESSINGPOWERCONTINUESTOINCREASE,SOFTWAREANDHARDWAREDEVELOPERSCREATENEWANDIMPROVEDPRODUCTSHARNESSINGTHATPOWERBUTADDINGCOMPLEXITYCONSIDERTHEBASICWORDPROCESSOROFJUSTAFEWYEARSAGOANDCOMPAREITTOTHEMULTIFUNCTION,OFFICEAUTOMATIONSOFTWARESUITESOFTODAYTHATCONTAININGHUNDREDSOFFEATURES,THOUSANDSOFPAGESOFDOCUMENTATIONANDLARGEMEGABYTEONLINEHELPFILESTHESHEERVOLUMEOFINFORMATION“ATOURFINGERTIPS”CANBEOVERWHELMINGTOEVENTHEMOSTSAVVYCOMPUTERUSERSDESKTOPCOMPUTERS,COUPLEDWITHLOCALAREANETWORKSANDNEWNETWORKBASEDAPPLICATIONS,ARENOWCONSIDEREDBYMANYTOBETHESTRATEGICCORPORATEINFORMATIONSYSTEMNOLONGERDOWERELYONLYONTHEMAINFRAMEFORTHEINFORMATIONWENEEDINTHECOURSEOFBUSINESSASSCOTTMCNEALY,CEOOFSUNMICROSYSTEMS,SOINTUITIVELYPREDICTED,“THENETWORKISTHECOMPUTER”GROWINGPCSANDLANSINTRODUCENEWCOMPLEXITIES,ANDTHEUSERSOFTHESESYSTEMSREQUIREMOREEXTENSIVESUPPORTTHEPROLIFERATIONOFCUSTOMBUSINESS,PROBLEMFOCUSEDCLIENT/SERVERAPPLICATIONSALSOCONTRIBUTETOTHERISINGCOSTSOFSUPPORTANDTRAININGASWEMOVEFROMACENTRALLYADMINISTEREDINFORMATIONSYSTEMTOAMOREDISTRIBUTED,EVENGEOGRAPHICALLYDISPERSED,INFORMATIONSYSTEMOVERTHENEXTFIVEYEARS,COMPANIESWILLFACEATREMENDOUSTECHNOLOGICALTRANSITIONTHATWILLDEMANDNEWINVESTMENTSINLANBASEDTECHNOLOGIESANDRESOURCESTHISPAPERPROVIDESANINSIGHTINTOSOMEOFTHELESSVISIBLE,BUTVERYREALCOSTSOFPCANDLANOWNERSHIP,INCLUDINGTHECOSTSOFSUPPORTINGENDUSERSTHROUGHTHEHELPDESKUSINGJUSTINTIMETRAININGANDAPPLICATIONSUPPORTTHECOSTSOFPLATFORMMIGRATIONANDINTRANETBASEDSYSTEMSMANAGEMENTHOWTHEEXPANSIONOFTHENETWORKBEYONDTHECORPORATEHEADQUARTERSBOUNDARYCANIMPACTTHESECOSTSEVENMOREANDWAYSTOREDUCECOSTSINTHESEAREASTHROUGHDEPLOYMENTOFNETWORKBASEDTECHNOLOGIESSUCHASREMOTECONTROLIITHEREALCOSTOFPCSRECENTSTUDIESBYGARTNERGROUPSHOWTHATTHECAPITALEXPENDITURESFORPCSONLYREPRESENT15OFTHEOVERALLCOSTSOFPCOWNERSHIPWHICHISESTIMATEDATABOUT8,000PERUSERPERYEARTHEMAJORITYOFCOSTS,CATEGORIZEDASENDUSEROPERATIONS,AREATTRIBUTEDTOTHETIMEENDUSERSSPENDINUNPRODUCTIVEACTIVITIESCONCERNINGTHEIRCOMPUTERSSUCHASFORMALANDINFORMALTRAINING,PEERSUPPORT,ANDDATAMANAGEMENTADDEDTOTHISISTHETIMESPENTONTHEPHONEWITHTHEHELPDESKTROUBLESHOOTINGPROBLEMSWHENENDUSERSFINALLYGIVEUPTRYINGTOFIXITTHEMSELVESGARTNERGROUPESTIMATESTHATEACHUSER,ONAVERAGE,SPENDS50HOURSPERYEARPERFORMINGCOMPUTERRELATEDTASKSNOTDIRECTLYLINKEDTOTHEIRJOBRESPONSIBILITIESTECHNICALSUPPORTCOSTSPERUSERAREESTIMATEDATAPPROXIMATELY1,200PERYEARANDACCOUNTFORABOUT15OFOVERALLPCOWNERSHIPCOSTSTECHNICALSUPPORTACTIVITIESAREDEFINEDASHELPDESKSUPPORT,APPLICATIONTRAINING平台的成本迁移和内联网为基础的系统管理费用如何在网络边界扩展公司总部来增加花费和在这些领域内调度网络基础技术如远程控制来减少成本。二电脑硬体的实际成本GARTNER集团的最新研究表明,每位用户每年对PC的成本支出只占总量约为8000美元的15。大部分的支出被用于最终用户的操作,主要因为最终用户涉及计算机的非生产性操作,比如说正式和非正式的培训,同类的技术支持,以及数据管理。另外,时间被花在了同服务台通过电话解决问题上,这使得最终用户放弃了自行修复的打算。GARTNER集团估计平均每位用户每年花费50小时在与工作无关的计算机任务上。每位用户每年的技术支持费用大约为1200美元,其约占总支出的15。技术支持包括前台帮助,应用培训与支持,故障排除与配置。另外,管理者也要面对局域网支出上升的问题。GARTNER集团指出,每位用户每年在局域网会花费额外的3,000美元到5,000美元。网路操作系统和应用是开销最大的方面,约占34。网络操作系统和应用的开支主要用于服务台,培训,故障排除,配置,应用支持等。应用支持每年月约为250美元,是最大的单项支出项目。服务台自动化降低个人电脑和局域网拥有者成本的关键是技术投资,这可以减少组成非生产性活动85的成本拥有模型的时间。如果最终用户运营成本中占多数的,这些成本应该是降低成本的焦点。减少技术支持成本,同时提高员工生产力的技术支持,以及增强了这种战略。有几类的自动化工具帮助平台,但有一个特别的,就是非常适合实现上面提及的两个目标。假设大部分时间花在解决手机是专门支持人员之间的对话和最终用户辨别问题的性质的问题上,并提出可能的修正,则该时间可以大大减少人们提供的支持与远程诊断工具,使他或她的问题迅速解决。因为它需要支持人员,所以远程控制软件是最适合这个目的的。四管理控制系统远程控制技术的好处是可以很容易的量化和测量中央帮助平台,它的好处还扩展到集中日常管理内联网的信息技术组织。应用系统管理,顾名思义,就是许多软件开发人员提供有用的工具,集中在库存管理,网络管理,网络安全和软件分配上。这些软件套装在信息技术专业人员转换一个现在或者有潜力的问题上时,可以在问题的产生和解决上提供独特的洞察力。但是这项技术不能通过简单的网络化控制资产来快速