联想集团公司绩效管理体系

联想集团公司绩效管理体系联想集团公司绩效管理体系ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZ4FF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF主要内容绩效考核是什么绩效考核为什么绩效考核怎么做部门绩效考核个人绩效考核ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF绩效考核是什么公司按照年度部门业务目标和部门对个人提出的工作目标，对一定时期内部门业务目标完成情况及员工的工作业绩、工作表现和工作能力进行全面、客观的评价。ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF公司整体绩效的提升绩效考核为什么客观评价部门业绩与员工的工作绩效提升员工工作水平明确部门与员工的工作导向给与员工与其贡献相应的激励保障组织有效运行ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF主要内容绩效考核是什么绩效考核为什么绩效考核怎么做部门绩效考核个人绩效考核ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF部门绩效考核以引导并推动部门沿公司战略轨道前进为出发点，激励部门工作，体现部门价值。指导思想ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF方案设计原则1结果导向，体现团队精神；2打破大锅饭，体现部门核心竞争力；3可量化；4考核指标5个以内（含5个）；5第三方考核。ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF指标分类各增值链指标分解二、部门绩效考核架构ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF指标分类按业务特点指标分为三大类经营指标销量、销售额、利润、成本费用等业务指标部门核心竞争力工作（如质量）满意度指标内外客户满意程度ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF各增值链指标分解ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF软件事业部、信息服务事业部、手持接入事业部、宽带网络事业部服务器网络事业部、外设事业部台式电脑事业部、QDI事业部、笔记本电脑事业部事业部系统事业部新兴业务发展中业务成熟业务竞争力产品研发质量各增值链指标分解ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF各增值链指标分解2000财年考核指导原则1成熟业务更关注利润的成长，并将质量提升为部门考核指标。2发展中业务继续推进销量与销售额的提高，更关注销售额。3新兴业务贴近各自业务特点，更关注销量。具体考核指标及权重如下事业部系统ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF各增值链指标分解成熟业务指标列表DTB、NTB一次开箱合格率3个月返修率代理质量满意度QDIDOA率用户质量满意度ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF发展中业务指标列表各增值链指标分解ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF（中央市场系统、区域市场系统、海外市场系统）2000财年考核指导原则重视均衡发展1建议市场系统经营指标的比例为销量销售额利润442（在不考核利润指标的情况下，销量销售额46）2具体考核指标与权重如下各增值链指标分解市场链ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF（销售商务部、采购商务部、供应链管理部、北京厂、惠阳厂）2000财年考核指导原则关注质量、效率方面的核心竞争力具体考核指标及权重如下各增值链指标分解供应链ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF各增值链指标分解供应链部门指标列表（1）ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF产品链（联想研究院、技术发展部、质量管理部）2000财年考核指导原则引入业务进展评估指标和满意度指标。（公司总体经营指标比例销量销售额利润244）具体考核指标及权重如下各增值链指标分解ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF（企划链、人力资源链、财务链、信息链）1、2000财年考核指导原则引入业务进展评估、费用率及客户满意度指标，并以一定的权重体现公司总体经营业绩。2、具体考核指标及权重如下各增值链指标分解间接增值链ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF各增值链指标分解间接增值链部门指标列表ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF内容介绍绩效考核是什么绩效考核为什么绩效考核怎么做部门绩效考核个人绩效考核ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF个人绩效考核（Q值考核）考核的内容、依据考核的类型、时间考核的工作流程与各环节要求考核结果的应用如何看待考核ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF考核的内容、依据考核内容工作业绩、工作表现和工作能力，以业绩考核为主。考核依据工作业绩岗位职责和工作计划工作表现重点体现企业文化的要求ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF考核的类型、时间类型季度考核以工作业绩为主要内容年度考核在考察工作业绩的基础上，主要考核工作能力的改进与提高。是全面的考核，是季度考核的补充与提炼时间季度考核每季度末至下季度首月15日年度考核按自然年进行ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF考核的工作流程时间工作参加人季初制定计划，填写季度计划/考核表上下级季度中下属执行计划，上级指导支持上下级季末总结/自评，填写季度述职/考核表下级制定新计划，草拟新财季季度计划/考核表下级下季初上级评分，绩效面谈上下级排序定级隔级上级考核结果转换为Q值人力资源部ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF制定计划季度主要工作任务考核标准权重资源支持承诺参与评价者计划确认签字ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF执行计划考核双方每个月就本季度计划进行一次回顾与沟通计划执行过程中，若出现重大计划调整，须重新填写季度计划/考核表直接上级须及时掌握计划执行情况，明确指出工作中的问题，提出改进建议ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF述职/自评对照工作任务完成情况在季度计划/考核表上打分在季度述职/考核表上进行述职工作表现方面打分并填写相应说明（单项）工作业绩方面说明及改进措施（单项）同时草拟下季度工作计划ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF上级评定与绩效面谈上级评分并写文字说明绩效面谈进行沟通，确认事实制定改进计划与措施最终确定所有的考核得分确定下一季度的工作计划指哪打哪一分为二指导支持面向未来ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF排序定级之助总（含）以上原则定性不排序A级含义非常杰出就自身岗位而言，以创造性的方式作出重大贡献或在工作方法方面有极大的推广价值。A含义出色超越岗位常规要求；并完全超过预期地达成了工作目标。B含义良好完全符合岗位常规要求；全面达成工作目标，并有所超越。B级含义合格符合岗位常规要求；保质、保量、按时地达成工作目标。B含义有所不足基本符合岗位常规要求，但有所不足；基本达成工作目标，但有所欠缺。9C级含义难以胜任作为中高层管理人员不能有效实施管理职能，需立即调岗或降级。ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF排序定级之处级（含）以下原则排序不定性，分组分层排序DCBBBAA1020402010A级含义非常杰出就自身岗位而言，以创造性的方式作出重大贡献或在工作方法方面有极大的推广价值。D级含义难以胜任不符合岗位要求，需立即调岗或辞退。ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FFADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX861085282040/BOTHWITZFF66FFEMAILCONTACTBOTHWITZFF66FF考核等级对应Q值DCBBBAA111031097091208处经理和员工的B级Q值为1。助总以上干部B的Q值为1越到两端，Q值差距越大。处级经理和员工助总以上干部0908097110311ADDFLOOR18,MANHATTANBUILDING,NO6,CHAOYANGMENNORTHSTREET,CHAOYANGDISTRICT,BEIJINGZIP100027TEL861085282038FAX8610