经营标准手册operations standards manual4 5 crema aug 2012

1、Chapter 44.5 CREMAIntroducing the Team to CREMACREMA is an online communications platform designed to connectour team members around the globe with all the systems, tools and resources required to deliver on all aspects of the Operations Platform.SECTION QUICKVIEWCREMA enables delivery ofeffective m

2、arketing and high level operational standards in all coffee housesCREMA is available to all Team Members and access should beprovided to all members of the Gloria Jeans Coffees family.CREMA contaa wealth of information, announcements, trainingprograms, forms and templates, and numerous other resourc

3、es.This is where information is shared and learning resources are toallow all of us at Gloria Jeans Coffees to be the best we can be.Setting up and providingaccess to CREMA is a non- negotiable component of any new Team Members Induction ProgramGiven the wealth of information contained withetting up

4、 accessto CREMA is considered a non-negotiable component of every teammembers induction program.Standard Of ExcellenceFranchise Partners and Store Managers are to achieve the followingstandard of excellence in relation to CREMA and Gloria:All current Team Members, regardless of position, are to have

5、access to CREMA 2011 Gloria Jeans Coffees International Pty Ltd. All rights reservedCommercial in ConfidenceOSM: December 201114.4 CREMAApproved by: Jireh International Pty LtdChapter 44.5 CREMAObligationsFranchise Partners and Store Managers are obligated to:Allocate usernames and passwords toMembe

6、rs, regardless of positionallcurrentTeamPermit Team Members access to CREMAMaintain appropriate use of CREMA 2011 Gloria Jeans Coffees International Pty Ltd. All rights reservedCommercial in ConfidenceOSM: December 201124.4 CREMAApproved by: Jireh International Pty LtdChapter 44.5 CREMACREMA - The G

7、loria Jeans Coffees WayThe systems, tools and processes available via CREMA will assist Franchise Partners, Store Managers, and Team Members forms an integral part of developing a world class team and therefore assists in delivering on the Operations Platform.About CREMACREMA was launched to all cof

8、fee houses in the Gloria Jeans Coffees family in 2011, and its overall objective is to provide all Franchise Partners / Store Managers with an engaging digital solution that assists in being able to deliver effective marketing and high level operational standards in all coffee houses. 2011 Gloria Je

9、ans Coffees International Pty Ltd. All rights reservedCommercial in ConfidenceOSM: December 201134.4 CREMAApproved by: Jireh International Pty LtdTEAMWorld Class!What does it mean? The team is your most important asset in the business Train, develop and invest in their future Build passion through l

10、eaders leaders shouldpire and motivate Reward the team what gets rewarded, gets repeated Have fun and celebrate successTools and systems available: Store System 1 Team The Learning and Development Pathway Team Member Performance Reviews Learning and Development programs and workshops CREMA Learning

11、and Social NetworkMeasured by: Number of Team Members using CREMA Level Completion: The Learning and Development Pathway Attendance at Coffee University, programs and workshopsChapter 44.5 CREMAAccessing CREMA:CREMA can be accessed at any computer with internet access:http:/crema.gloriajeanscoffees.

12、com.au 2011 Gloria Jeans Coffees International Pty Ltd. All rights reservedCommercial in ConfidenceOSM: December 201144.4 CREMAApproved by: Jireh International Pty LtdChapter 44.5 CREMACREMA DashboardThe Dashboard page is the CREMA Homepage and your link to all the useful tools found on CREMA.L&DPeo

13、pleCommunicateMy BusinessBackstageReportingSocialLibraryRefer to the CREMA User Guide for information about how to use the above tools 2011 Gloria Jeans Coffees International Pty Ltd. All rights reservedCommercial in ConfidenceOSM: December 201154.4 CREMA and GloriaApproved by: Jireh International Pty LtdChapter 44.5 CREMASupport ToolsCREMA User guideThe Learning LinkThe Learning and Development Pathway:Green BeanBrown Bean Bronze