供应商档案培训纲要

1、供应商档案培训纲要 Revised by BETTY on December 25,2020TRAINING ACTIVITY OUTLINE培训活动纲要 Task 任务；Suppliers File 供应商档案Code 序号：0H-SM-CS-A003Objectives 目的：At the end of this session, each trainee will be able to know how to setsuppliers file and arrangeit.在培训结束之后，每位受训者都应能够建立并管理 _供应商档案。Standard 标准:Refer to S&P sta

2、ndardResources 培训器材：Clip Chart, Overhead Projector, Hand Out.白板，投影仪，培训资料Method 培训方式Training Steps 培训步骤Time 时间Introductio表明从此课所能学到的内容（目15minn标）lOmin介绍Q1: Can the hotel offer all5minDiscussthe request of catering30min讨论client5minPrepare onabout the facilities5minthe Clip饭丿占是否能为客人提供他们所需5minChart, show要

3、的所有设备设施？5minthe topicQ2： Is anyone have the5minof thisexperience that hotel can， t5minsessionoffer the facility for the15min准备白板，guest because hotel withoutTotal:写出本节内哪位曾经有过饭店不能提供某项60min容服务只因为饭店没有此样设备或Contents设施？内容Lecture 讲解Group Discuss 分组讨论 Lecture 讲解 Example 举例 Lecture 讲解 Overhead projector 投影仪 L

4、ecture 讲解5. Summary 总结Q3： Normally what can you do when at this situation* 通常情况下您是如何来解决这样 的问题的。Q4： You find what is the problem?您发现这样解决的问题在哪里?Q5： How can we do better?您是否曾经想过如何会做的更 好？The course should be divided into four parts: 课程可分为四部份：1. The objection of making supplier file.建立供应商档案的目的2. How to s

5、elect thesuppliers.如何选择供应商。3. How to set up supplier file.如何建立供应商档案4. How to arrange the supplier file.如何整理供应商档案1. The objection of making supplier file.建立供应商档案的目的Perfect the sort of facility of hotel. 完善饭店服务设备、设施。 Effective suggestion forthe cliente 有效的为客人提供信息。 Content client the additional request

6、* 满足客人的额外要求。1: What is the problem when we use the supplier?当使用供应商时通常情况下会有 什么样问题？2: How will the client tread the supplier as when we suggest a supplier to them* 客人将如何看待我们为其找到的 供应商？3: What kind of situation need us to use supplier?什么样情况下需要我们使用供应 商？2. How to select thesuppliers-如何选择供应商。The facility w

7、hat we have not or only have a little. 饭店不具备或数量少的服务设 施。The facility what guest usually used.客人经常使用的的设施。The service that can keep respondence of hotel. 能与 饭店服务标准保持一致的。1. Give a list of what wehave not or only a little facility.(Projector, Stage, etc.) 例出饭店没有或数量较少的设 备、设施。(如： 等设备)2. Give a list of faci

8、lity is usually?投影、活动舞台of what kind the guest used(Flip Chart, White Board, Mier op hone, etc.) 例出客人经常使用设备、设施名 单。(如：活页夹、白板、麦克风 等)3. How to set up supplier file.如何建立供应商档案Determine the quality suppliers.确认合格供应商。Valid contact with each suppliers, and collect the information.有效的与所选定的供应商进行 联络，并为供应商案收集相关

9、信息。Each suppliers file will contain the following: Business filed / Numbers of each objections / Quotation and negotiate / Employment record 每个供应商案应包含以下内容 经营范围/可提供产品数量/报价及合作价联络人Show the example form for supplier file.展示供应商档案表格。4. How to arrange the supplier file.如何整理供应商档案Make supplier record after e

10、ach event, it will obtain the followingName of use company / The nature of the event Contact person / price and number / Client feedback 应在每次使用供应商后进行记 录，记录内容如下： 使用公司/活动类别/公司 联络人费及及使用数量/客人使用 反馈According to the suppliers that can not use usually, make contact whiling arrange the supplier files.不经常使用的供应商应在整理 档案时进行联络沟通。If the client can not keep the respondence of hotel or get complain form the client, will cancel it from the suppliers file. 不合乎饭店标准，或客人使用后不满意的供应商，应取消其 档案。Take supplier used record, arrange supplier file once half a year, and