扩展商务英语视听说 单元答案

1、Unit 1 Part I Listening and Speaking Task 1 Q1. I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent int

2、erpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and

3、 passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too. Q2. I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If somet

4、hing blocks my path, I will look for a solution. I never give up easily. Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. word 编辑版Q3. Interest and career development are two of my criteria in choosing a job. Interest is th

5、e best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in. Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advance

6、ment for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me. Task 2 Is that your wife, Mr. Carter? She is so beautiful. Avoid asking interviewer personal questions or making personal comments. Could you tell me how muc

7、h the new job pays? The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them. What about the paid holidays, insurance, and things like that? How much time will it take

8、 for me to be promoted here? word 编辑版 But in which cities do you have your branches? And where is your company based? It is also unwise to ask about things you should have already known. You are only telling the interviewer that you havent done your homework. Part II Language Focus Name: Cai Ning se

9、rious-minded; calm; humorous; easy-going Personality: the ability to work with all types of people Strengths: perfectionist; impatient Weakness: six years financial industry experience with several companies; two Work experience: years experience in an investment bank graduated from Peking Universit

10、y in 2001 majoring in accounting; fluent Qualification: English; bookkeepingand accounting proficiency in English. want to find a job that is challenging. Reasons for leaving last job: ould I be able to work abroad in one of your overseas Questions about the job: Wbranches? word 编辑版 Part III Viewing

11、 and Speaking Video 1 Reasons for joining the It is one of the leading international consultant corporationscompany which came to China after China entered WTO.Working in thiscompany would give him the best chance to use what he has learned at university. Relevant work experience He was involved in

12、a factory restoration in Nanjing. Questions Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? Result of the interview Chen Bo will be notified of the final decision by Friday. Video 2 1. F T F F T 2. 1) Sales

13、Manager 2) Five 3) Brand Manager 4) biscuits 5) Business Administration 6) oral English word 编辑版 IV Case Analysis Hint: She is not likely to get the job because she did poorly in the job interview. Things went wrong: 1. Use filler words (“you know”) too many times. 2. Bad-mouth former employer. 3. I

14、nappropriate answers to interviewers questions, eg, “I would rather like to establish my own company” 4. Ask inappropriate questions, eg. “Can I take time off for vacation?” 5. Self-conceit “I have no weakness”. 6. Too much emphasis on travel. Scripts Unit 2 Part I Listening and Speaking Task 1 1) I

15、 havent seen you for years. word 编辑版2) What do you do now? 3) Im in the Research and Development Department. 4) I knew youd do something very challenging and creative. 5) I sometimes stay in the office after work to deal with unfinished tasks. 6) I am still the accountant of that cosmetics company.

16、Task 2 1) personnel management 2) developing markets 3) planning 4) execution 5) sales targets 6) team performance 7) customer base 8)customer satisfaction 9)selecting, developing and managing word 编辑版10)cost-effective 11)on time 12)of good quality 13) human and material resources 14)training needs

17、15)continuous improvement Part II Viewing and Speaking Video 1 1.Caroline Clinton: financial accounts Lucy White: data processing Ada Balck: management accounts 2. Administration; Marketing; Engineering; Project Preparation; Accounting Video 2 1. self-employed entrepreneur, buyer, Line Supervisor, A

18、dvertising Executive, Public Relations Manager 2. word 编辑版Names Likes Dislikes Jerome making a lot more money; having lots of independence in doing thingsfeeling tired sometimes Robin having been to a lot of places too much traveling; having very little time to spend with his family Colin good salar

19、y and benefits noisy work environment; seldom having the opportunity to go out Frank new challenges; a lot of experience Janet meeting a lot of new & interesting people often having dinner parties in the evening; having little time with her family and baby Unit 3 Part I Warm-up 1) ensure smooth busi

20、ness communication 2) the purpose of your call 3) all the documents youll need word 编辑版4) schedule a specific time 5) all distractions. 6) confirm that you have understood each point. 7) interruptions. 8) strong accent. 9) you sound polite and agreeable. 10) the optional choice method, 11) lengthy c

21、alls. 12) smile while you are talking. Part II Listening and Speaking Task 1 F F T T F T F F Task 2 Leaving a message Message Note To: Louise Paulson From: Paul Jackson word 编辑版Phone: 979-326-8965 Message: Ring back to him about the order they placed last Friday. They have to make some changes to th

22、e order. Its urgent. Taken by: Roy Part III Viewing & Speaking Video 1 1. F F T T F 2. Message 1) Will you tell him that weve just received your sample of the new assembly coffee table and are quite happy with it? Message 2) Please tell Mr. Matthews were quite happy with the quality and design of th

23、e table, but the price is too high. We need some negotiation on it. Message 3) Please inform Mr. Matthews that I wont be able to get to your company early on Saturday because of the rail strike. I probably wont arrive until that afternoon. Video 2 word 编辑版 1. 1) A 2)C 3) C 4) C 5) B 6) C 2. 1) “Hold

24、 on, please. Ill connect you.” 2) “Im afraid youve dialed the wrong extension.” 3) “Oh, sorry to have interrupted you. Can you give me Henry Millers extension, please?” 4) “Im very sorry, I didnt notice that. Ill put you through right now. Please wait a minute.” 5) “Its me againMs. Mandel. Im still

25、having trouble getting through to Henry Miller Can you help?” 6) “Oh, Im terribly sorry for the trouble.” Unit4 Task 1 1 Formal *Good afternoon, Id like to call the meeting to order. word 编辑版* First of all, lets discuss 2 Informal *OK, everyone is here *So, why dont we start with 3 Informal * Right,

26、 you know why we are here. * Maybe we should do it like this 4 Formal *Welcome to BCG, and to what I am sure will be the beginning of a major new alliance. * Today our purpose is to 5 Informal word 编辑版*Right, lets get down to business * I suggest we deal with that 6 Formal *Well, gentleman, its a pl

27、easure to be here today *Id like to start with Task 2 1) Arrive at the meeting ahead of schedule. 2) Consider using a tape recorder. 3) Use a consistent format. 4) Follow the agenda. 5) Be concise. 6) List specific outcomes. 7) After the meeting, write a meeting report from your notes. Part II Viewi

28、ng & Speaking word 编辑版Video 1 F F F T F Video 2 1) To figure out the reason for the sales drop and the actions to be taken. 2) The salespeople are not very motivated. 3) No, because the sales quotas are pretty high. 4) He proposes to lower the quotas. Unit 5 Part I Listening and Speaking Task 1 C B

29、B C A Task 2 1)daily routine in the office 2)whether the visitor has an appointment or not 3)greet the visitor word 编辑版4)the visitors name, title and position 5)apologize and make some suggestions 6)express regret and explain why 7)date, time, name and the firm the visitor works for. 8)considerate a

30、nd warm 9)keep the visitor fully informed of the situation. Part II Viewing and Speaking Video 1 1) George is travelling on business. 2）He will stay for about a week. 3）He has been invited to attend the trade fair by his business associates. 4) His laptop computer is in the bag. Its duty-free. 5) No

31、, good for personal use rather than commercial use are not subject to duty, and they are within the limit. word 编辑版Video 2 1.F 2. T 3.F 4.F 5.F 6.F 7.T 8.F 9.T 10.F Unit 6 Part I Listening and Speaking Task 1 1. we are hiring for 2. business software and consulting services 3. 4,000 4. large corpora

32、tions 5. 90 million dollars 6. pretty fast 7. 29 8. a large project for a bank Task 2 word 编辑版Company Profile 1) Monica Li 2) Manager of the PR Department of Oracle China 3) enterprise software company in the world the first 4) global software giant in China 5) 1977 6) California 7) 42,000 8) 11 bil

33、lion dollars 9) 1989; set up Beijing Oracle Software Systems Co.Ltd in 10) 1991. 11) Chengdu. 12) education and support services. Part II Viewing and Speaking word 编辑版Video 1 B A D E C Video 2 The things that Joan Copper does badly 1. She doesnt consider the audience 2. She doesnt have clear objecti

34、ves 3. Her presentation isnt well-prepared 4. There isnt a clear structure (beginning, body, end) 5. she doesnt speak clearly 6. she doesnt speak at the right speed 7. she doesnt maintain eye contact with the audience 8. she doesnt appear confident and positive 9. the visual aids arent clear and helpful 10. she doesnt use the equipment professionally Unit 7 Part I Listening and Speaking Task 1 120CM 130CM word 编辑版43KG 54KG 6KM/H 1.smaller 2.people-friendly 3.