国际酒店前厅管理手册Front Office Reception-RM--FO-GS-08-06 Room Assignment

1、国际酒店前厅部操作手册前厅部Front Office前台服务程序LOCAL STANDARD OPERATING PROCEDURES国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。LO

2、CAL STANDARD OPERATING PROCEDURES本地标准操作程序LSOP No.:RM FO FD -08-06Effective Date:Division:Front Office前厅部Revised Date:Section:ReceptionPrepared by : Approved by 批准人:SUBJECT:Room Assignment 房间安排_OBJECTIVE目的：Ensure Front Office前厅部 to better control the rooms situation all the time.前厅部保证酒店房态处于合理的状态。POLI

3、CY政策：Assign the room with a professional way, maximizing hotel room available. 合理的安排房间,最大化酒店可买房.PROCEDURES 程序： 1. In order to assign appropriate Rooms办公室 for our resident guests, reservation should commit to ask all guest their time of arrival upon reservation. This will also assist Front Office前厅部

4、to have a better idea how wide they can maximize the Rooms办公室 sales.确保为住店客人合理安排房间,预订部有责任在预订时和客人确认到店时间,和前厅部一起最大化酒店可买房.2. GSM/Shift leader will block all Rooms办公室 according to priority, guaranteed request, preference i.e. VIP, Elite Members, Repeat Guests, Long Term Guests and early arrivals.宾客服务经理,当班

5、主管提前为有特殊需求的客人,重要客人,万豪礼赏会员,回头客,常住客以及到店较早的客人分好房间.3. Make sure assign the guests who come together with adjoining room; avoid to assign connecting room to guest who dont request it. 确保安排一起过来的客人住临近房间,避免安排未要求连通房的客人入住连通房间.4. Ensure to guarantee a group booking when they request to be on the same floor, wing or etc, also to ensure to keep all louder guests on certain floors and not disturbing other resident guests.确保有要求在同一楼层或同一栋的团队订房得到满足,同时避免他们会影响到其它住店客人.Reviewed by 审核人: Approved by 批准人: _ Divisio