商务英语视听说1-16单元

1、-WORD格式 - 可编辑 -商务英语视听说Unit 1Part I Listening and SpeakingTask 1Q1.I am graduatingin June from ABCUniversityand my majoris hotelmanagement. I am an outgoing,energeticperson.I enjoy teamwork very much. As partof my degree program,I needed tofinish different projects with myteammates. I possess excelle

2、nt interpersonal skillsand a very positive attitude. My career aspiration isto become a successful hotelier. During my internshipat the Grand Hyatt, I worked as a receptionist. Myduties included offering friendly and efficientcheck-in and check-out service to guests, answeringphone calls,takingand p

3、assingon messages to guests,I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something b

4、locks mypath,I willlook fora solution.I never give up easily.Sometimes I receive comments that I needto improve in the area of filing. I am now trying to improve by learning from others.Q3.Interestand careerdevelopmentare two of my criteriain choosing a job. Interest is the best motivation. Ilove th

5、e hotel business, so I will definitely devotemyself to it. Moreover, high job satisfaction can beattained when the job is what I am interested in.Career development is very important forme when-WORD格式 - 可编辑 -choosing a job. From what I know, Shangri-La provides equal career advancement for all staff

6、. The job rotation plan and individually tailored training program are really exciting and helpful for youngpeople like me.Task 2Is that your wife, Mr. Carter? She is so beautiful. Avoid asking interviewer personal questions or makingpersonal comments.Could you tell me how much the new job pays? The

7、 interviewer might infer from these questions thatyou are only interested in your own needs and not those of their company. Wait until the employer raises thesesubjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here

8、?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewerthat you havent done your homework.Part II Language FocusName: CaiNingPersonality: serious-minded; calm; humorous;e

9、asy-goingStrengths:the abilityto work withalltypes of peopleWeakness: perfectionist; impatientWork experience:six years financial industryexperience with several companies; two yearsexperience in an investment bank-WORD格式 - 可编辑 -Qualification: graduated from Peking University in 2001 majoring in acc

10、ounting; fluent English;bookkeepingand accounting proficiency in English.Reasons for leaving last job: want to find a job thatis challenging.Questionsabout the job: Would I be able to work abroad in one of your overseas branches?Part III Viewing and SpeakingVideo 1Reasons for joiningIt is one of the

11、 leading internationalthe companyconsultant corporations which came to Chinaafter China entered WTO.Working in thiscompany would give him the best chance to usewhat he has learned at university.Relevant workHe was involved in a factory restoration inexperienceNanjing.QuestionsAre there any opportuni

12、ties for Chineseemployees to be transferredto the head officeinNew York or otherbranch officesaround theworld?Result of theChen Bo willbe notifiedof the finaldecisioninterviewby Friday.Video 21.FTFFT2.1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishIV Case

13、Analysis-WORD格式 - 可编辑 -Hint:She isnot likelyto get the job because she did poorlyin the job interview.Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewersquestions,eg, “Iwould ratherliketo establishmy own company”4. A

14、sk inappropriate questions, eg.“Can I take timeoff for vacation?”5. Self-conceit “I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part I Listening and SpeakingTask 11) I haven t seen you for years.2) What do you do now?3) I m in the Research and Development Department.4) I knew you

15、d do something very challenging and creative.5) I sometimes stay in the office after work to dealwith unfinished tasks.6) I am stillthe accountantof thatcosmeticscompany.Task 21) personnel management2) developing markets3) planning4) execution5) sales targets6) team performance7) customer base8)cust

16、omer satisfaction9)selecting, developing and managing10)cost-effective-WORD格式 - 可编辑 -11)on time12)of good quality13) human and material resources 14)training needs15)continuous improvementPart II Viewing and SpeakingVideo 11.Caroline Clinton: financial accountsLucy White: data processingAdaBalck: ma

17、nagement accounts2.Administration; Marketing; Engineering; Project Preparation; AccountingVideo 21. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public RelationsManager2.NamesLikes DislikesJeromemaking a lot more money; having lots ofindependence in doing things feeling

18、 tired sometimesRobin having been to a lot of placestoo muchtraveling; having very little time tospend with his familyColin good salary and benefitsnoisy workenvironment; seldom having theopportunity to go outFrank new challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleofte

19、n having dinner parties in the evening; having little time with her family and babyUnit 3Part I Warm-up-WORD格式 - 可编辑 -1) ensure smooth business communication2) the purpose of your call3) all the documents youll need4) schedule a specific time5) all distractions.6) confirm that you have understood ea

20、ch point.7) interruptions.8) strong accent.9) you sound polite and agreeable.10) the optional choice method,11) lengthy calls.12) smile while you are talking.Part II Listening and SpeakingTask 1FFTTFTFFTask 2 Leaving a messageMessage NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message

21、: Ring back to him about the order they placedlastFriday.They have to make some changes to the order.It s urgent.Taken by: RoyPart III Viewing & SpeakingVideo 11.FFTTF2.Message 1) Will you tellhim that we vejust received your sample of the new assembly coffeetable and are quite happy with it?Message

22、 2) Please tellMr. Matthews werequitehappy-WORD格式 - 可编辑 -withthe qualityand design of the table,but the priceis too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I wont beable to get to your company early on Saturday becauseof the railstrike.I probablywont arriveunt

23、ilthatafternoon.Video 21.1)A 2)C 3)C 4)C 5)B 6)C2.1) “Hold on, please. Ill connect you. ”2)“I m afraid you ve dialed the wrong extension.”3)“Oh, sorry to have interrupted you. Can you give meHenry Miller s extension, please?”4)“I m very sorry, I didnt notice that. Ill putyou through right now. Pleas

24、e wait a minute.”5) “It s me again Ms. Mandel. I m still havingtrouble getting through to Henry MillerCan youhelp? ”6) “Oh, I m terribly sorry for the trouble.”Unit4Task 11Formal*Good afternoon,I d liketo callthe meeting to order.* First of all, lets discuss2Informal*OK, ev eryone is here*So, why do

25、n t we start with3Informal-WORD格式 - 可编辑 -* Right, you know why we are here.* Maybe we should do it like this4Formal*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.* Today our purpose is to5Informal*Right, lets get down to business* I suggest we deal with that6For

26、mal*Well, gentleman, its a pleasure to be here today*I d like to start withTask 21) Arrive at the meeting ahead of schedule.2) Consider using a tape recorder.3) Use a consistent format.4) Follow the agenda.5) Be concise.6) List specific outcomes.7) After the meeting, write a meeting report from your

27、 notes.Part II Viewing & SpeakingVideo 1FFFTFVideo 21) To figure out the reason for the sales drop and the actions to be taken.2) The salespeople are not very motivated.3) No, because the sales quotas are pretty high.4) He proposes to lower the quotas.Unit 5-WORD格式 - 可编辑 -Part I Listening and Speaki

28、ngTask 1CBBCATask 21)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitors name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)

29、keep the visitor fully informed of the situation.Part II Viewing and SpeakingVideo 11)George is travelling on business.2） He will stay for about a week.3） He has been invited to attend the trade fair by his business associates.4) His laptop computer is inthe bag. Its duty -free.5) No, good for perso

30、nal use rather than commercial use are not subject to duty, and they are within the limit.Video 21.F2. T3.F4.F5.F6.F7.T8.F9.T10.FUnit 6Part I Listening and SpeakingTask 11. we are hiring for2. business software and consulting services3. 4,0004. large corporations-WORD格式 - 可编辑 -5. 90 million dollars6

31、. pretty fast7. 298. a large project for a bank Task 2Company Profile1) Monica Li2) Manager of the PR Department of Oracle China3) enterprise software company in the world the first4) global software giant in China5) 19776) California7) 42,0008) 11 billion dollars9) 1989; set up Beijing Oracle Softw

32、are Systems Co.Ltd in10) 1991.11) Chengdu.12) education and support services.Part II Viewing and SpeakingVideo 1BADECVideo 2The things that Joan Copper does badlyShe doesnt consider the audienceShe doesnthave clear objectivesHer presentation isnt well-preparedThere isnt a clear structure (beginning,

33、 body, end)she doesnt speak clearlyshe doesnt speak at the right speedshe doesnt maintain eye contact with the audienceshe doesnt appear confident and positive the visual aids arent clear and helpful-WORD格式 - 可编辑 -she doesnt use the equipment professionally Unit 7Part I Listening and SpeakingTask 11

34、20CM 130CM43KG54KG6KM/H1.smaller 2.people-friendly 3.arm movement 4.heavier5.its controller6.at will 7.total control 8.turnTask 2Small and elegantEasy to set up: all you need is a touch-tone phone ;as easy to use as making a normal telephone callFull-color motion video; adjustable picture setting; g

35、ood audio quality; preview mode; privacy modeOn a special offerPart II Viewing and SpeakingTask 11.Price2.discount 3.after-sales service 3.money-back guarantee 4.delivery 5.warrantyTask 21.$2200 2.three years 3.22 4.20 5.free for threeyears,$150/yearafterthreeyears 6.withinthreeweeks7.within 24 hour

36、sUnit 8Part I Listening and SpeakingTask 11.remained flat 2.went up 3.rose reached a peak 4.updown droppedTask 2The growth trendmore than 37% t he persistent highpriceRMB48 millionaccounted for40.6% domestic routesRMB16869 millionPart III Viewing and Speaking-WORD格式 - 可编辑 -Video 1Task1.increased sig

37、nificantly2.opened3.dropped by 50%4.continues to rise5.grows fast6.developedVideo 2Task 1ABDFGTask 21.annual fit3.total output of washing machines4.market share of refrigeratorsUnit 91.Listening and SpeakingTask 1FFTFFTTask 2newreputation world leaders laddies s clubs 835 latest2.Viewin

38、g and SpeakingVideo 1TaskCBCACVideo 2TaskACBABUnit 10-WORD格式 - 可编辑 -1.Listening and SpeakingTask 1sample trade terms scope of its business initiating the business negotiation processclassified general inquiries quotations for certain articles packing conditionsspecific inquiriesregular customers gen

39、erated representativeTask 21)Steel screws in all sizes.2)Because the supplier is able to supply larger quantities at more attractive prices.3)CIF.4)He looks forward to the supplier”s offer.2.Viewing and SpeakingVideo 1Taskrent to his guestsquotearound the corneraletter of credit$650010 percentage$78

40、50two to three weeksVideo 2TaskCACBCUnit 111.Listening and SpeakingTask 1firm orderacceptanceterms and conditionsterms of paymentbindabide byterminatearbitrationTask2BCAB2.Viewing and SpeakingVideo 1-WORD格式 - 可编辑 -have a problem with protects cost decorative European tastes Long-distance Sales Incre

41、aseretailersLogoVideo 2Bran GiftsZWS10A1000 Cartons$18XG7bown boxSeptember 10, 2005Toronto110% of the invoice value against all risksConfirmed, irrevocable15thQuanlity and QantityUnit 12Listening and speakingTask 1:Bank transfer the beneficiary the paying instructions local bankwhen the size of paym

42、ent is not attractive enough the shipping documents credit rating exporterTask 2:Applicant1beneficiary824opening bank7confirming bankVideo 1task:A lump sum paymentpayment by installmentscashand deliveryadvance paymentfinalacceptanceone month of the final deliveryVideo 2task:AustraliaSB-87654US$50000

43、52100allowedJanuary 18.2006beneficiarys15 daysUnit 13Listening and speakingTask 1:-WORD格式 - 可编辑 -Competitive priceget to the market marketing channels end usersLose outTask 2:Within 3 months after the contract is signed no in July in mid-JuneShipping space fully bookedVideo 1task:Partof our workshop

44、 10 days a backing of orders full capacitythInstalledSeptember 20 guarantee won t be complete onward transportThe last possible dateVideo 2task:TFFTFUnit 14Listening and speakingTask 1:The insurance company or the shipping company Complete and clear proof provided by competentinvestigating authority

45、By making a refund and compensating for other directlossesor expenses,sellingthe goodsat lowerprices,or replacing the faulty goods.Task 2:Complaint 1:David brown3a distributionAlmost 30%of the goods were damaged in one way oranotherwithdraw payment until a solution has beenworked outcall him backCom

46、plaint 2:-WORD格式 - 可编辑 -Mrs. McCallACC companyquality not the same asthe samplessendthe whole lotback0181-993-4215:30Video 1task:Lodged a claim15 sets were badly damagedroughhandlingby the shippingcompanytakethe matterupwiththemingood conditioncarelesshandlingatsome stage prior to shipmentsurvey reportreplace all 15 sets as soon as possiblesettle yourclaim immediatelyyour cooperationVideo 2task:Because 15 cases of goods they received were badly damaged.Because the damage was due to rough han