BELLCAP新2.DOC

1、BELLCAP新2.DOCFRONT OFFICE DEPT、 JOB DESCRIPTION 部门 DEPARTMENT Front Office 直接上司 REPORTING TO Chief Concierge 职位 POSITION Bell Captain 直辖下属 SUBORDINATE Bellman 职级 JOB LEVEL 编号 REF NO、 涉及部门 RELATIONSHIPS:All Front Office PersonnelHotel Guestsin and check-out, luggage storage, message service, and info

2、rmation service and other related tasks、2、 Extent assistance to guests and patrons alike、3、 Conduct and assist in the proper training of all Bell Service staff、4、 Supervise, check and record storage of guest luggage in the baggage storeroom on a daily basis and ensure that it is within the Luggage S

3、torage guidelines、5、 Supervise the daily posting and updating of the Events Board in the lobby in co-ordination with Catering and F&B Office、6、 Monitor and help guests on the guest transportation bookings, especially promote hotel transportation to maximize transportation revenue、7、 Help to arrange

4、mail service, film development, or other duties requested by guests、8、 Ensure the proper distribution of the daily newspapers to all in house guests, especially for VIPs and long staying guest、9、 Ensure guests messages, faxes are passed to guests, or delivered to guest- room immediately and accurate

5、ly、10、 Responsible for obtaining update town information regarding places of interests in Shenzhen and other similar spots intended for tourists、11、Provide information of customs and Immigration Regulations of Shenzhen in particular, as well as related forms for immigration at concierge desk、12、 Res

6、ponsible for the daily roster under the jurisdiction、13、 Perform other duties be assigned by the Front Office Manager, Assistant Manager or other concerned hotel officers、14、 Always concern energy and environment conservation issues in the daily work、15、 Perform all duties, other than the above as requested by hotel policies