PMP Preparation Trainingch10communications

1、source: pmbok guide 1996 1999 robbins-gioia, inc. 10-1 pmp preparation training communications management chapter 10 source: pmbok guide 1996 1999 robbins-gioia, inc. 10-2 communications management communications planning information distribution performance reporting administrative closure processe

2、s required to ensure timely and appropriate development, collection, dissemination, storage, and, ultimately, disposition of project information source: pmbok guide 1996 1999 robbins-gioia, inc. 10-3 communication management 10.1 communications planning planning 10.3 performance reporting 10.4 admin

3、istrative closure controlling 10.2 information distribution closingexecuting source: pmbok guide 1996 1999 robbins-gioia, inc. 10-4 communications planning determining the information and communications needs of the stakeholders: who needs what information, when they will need it, and how it will be

4、 given to them source: pmbok guide 1996 1999 robbins-gioia, inc. 10-5 communications planning inputs communications requirements communication technology constraints assumptions tools & techniques stakeholder analysis outputs communication management plan source: pmbok guide 1996 1999 robbins-gioia,

5、 inc. 10-6 inputs communications requirements the sum of the information requirements of the project stakeholders communication technology used to transfer information back and forth among project elements constraints factors limiting the project management teams options assumptions factors that, fo

6、r planning purposes, will be considered to be true, real, or certain communications planning source: pmbok guide 1996 1999 robbins-gioia, inc. 10-7 tools & techniques stakeholder analysis a method for developing a systematic and logical view of the information needs of the stakeholders and of the so

7、urces for meeting those needs communications planning source: pmbok guide 1996 1999 robbins-gioia, inc. 10-8 outputs communication management plan provides: collection and filing structure methods used to gather, update, and store various types of information distribution structure specifies to whom

8、 information will flow and what method will be used to distribute various types of information. description of information to be distributed includes format, content, level of detail, and conventions and definitions to be used production schedules show each type of communication methods for accessin

9、g information method of updating and refining the communication management plan as the project progresses communications planning source: pmbok guide 1996 1999 robbins-gioia, inc. 10-9 information distribution includes implementing the communications management plan, as well as responding to unexpec

10、ted requests for information making needed information available to project stakeholders in a timely manner source: pmbok guide 1996 1999 robbins-gioia, inc. 10-10 information distribution inputs work results communication management plan project plan tools & techniques communications skills informa

11、tion-retrieval systems information-distribution systems outputs project records source: pmbok guide 1996 1999 robbins-gioia, inc. 10-11 inputs work results communication management plan project plan information distribution source: pmbok guide 1996 1999 robbins-gioia, inc. 10-12 tools & techniques c

12、ommunications skills skills for exchanging information written, oral, listening, and speaking internal and external communication formal reports, briefings and informal memos, ad hoc conversations vertically, up the organization, and horizontally, with peers information distribution source: pmbok gu

13、ide 1996 1999 robbins-gioia, inc. 10-13 tools & techniques (cont.) information-retrieval systems manual filing systems, electronic-text databases, project management software, and systems which allow access to such technical documentation as engineering drawings information-distribution systems meth

14、ods such as project meetings, hard-copy document distribution, shared access to networked electronic databases, fax, electronic mail, voice mail, and video conferencing information distribution source: pmbok guide 1996 1999 robbins-gioia, inc. 10-14 outputs project records organized storage and main

15、tenance of correspondence, memos, reports, and documents describing the project information distribution source: pmbok guide 1996 1999 robbins-gioia, inc. 10-15 performance reporting this includes status reporting, progress measurement, and forecasting provides information on scope, schedule, cost,

16、and quality, and possibly on risk and procurement collecting and disseminating performance information source: pmbok guide 1996 1999 robbins-gioia, inc. 10-16 performance reporting inputs work results project plan other project records tools & techniques performance reviews variance analysis trend a

17、nalysis earned-value analysis information distribution outputs performance reports change requests source: pmbok guide 1996 1999 robbins-gioia, inc. 10-17 inputs project plan contains the various baselines used to assess project performance work results accurate information on project status, such a

18、s information about fully, or partially, completed tasks and costs incurred or committed other project records any information pertaining to the project context performance reporting source: pmbok guide 1996 1999 robbins-gioia, inc. 10-18 tools & techniques performance reviews meetings held to asses

19、s project status or progress variance analysis comparing actual project results to planned or expected results trend analysis examining project results over time to determine if performance is improving or deteriorating earned-value analysis integrating scope, cost, and schedule measures to assess p

20、roject performance information-distribution tools and techniques performance reporting source: pmbok guide 1996 1999 robbins-gioia, inc. 10-19 outputs performance report organizes and summarizes the information gathered and presents the results of any analysis. reports should provide the kinds of in

21、formation and the level of detail required by various stakeholders and documented in the communications management plan change requests requests for changes to some aspect of the project performance reporting source: pmbok guide 1996 1999 robbins-gioia, inc. 10-20 administrative closure it includes

22、collecting project reports, ensuring they reflect final specifications and analysis of project success and effectiveness, and archiving such information for future use each phase of the project should be properly closed to ensure that important and useful information is not lost gathering, generatin

23、g, and disseminating information in order to formalize the acceptance of the product by the sponsor, client, or customer source: pmbok guide 1996 1999 robbins-gioia, inc. 10-21 administrative closure inputs performance measurement documentation documentation of the product of the project other project records tools & techniques performance-reporting tools and techniques outputs project archives formal acceptance lessons learned source: pmbok guide 1996 1999 robbins-gioia, inc. 10-22 inputs performance-measurement documentation a