Report on Tourist Guides to

1、report on tourist guides to the portfolio committee for tourism 23 august 2011 purpose to present the current status quo with respect to tourist guides in south africa. to highlight important aspects of the policy and legislative frameworks pertaining to tourist guides. to highlight recent developme

2、nts. to indicate achievements and key challenges facing tourist guiding profession. to highlight interventions currently undertaken by the department. 2 secret focus areas of the report legislative mandates for tourist guides the national and provincial registrar(s) for tourist guides other legislat

3、ion impacting on tourist guides mandate of the national tourism sector strategy the professionalisation of tourist guiding and industry recommendations harmonisation of tourist guiding standards across the sadc national database and statistics on tourist guides 3 secret focus areas of the report est

4、ablishment of the federation of south african tourist guides association establishment of the union for tourist guides (sattgawu) celebration of the international tourist guides day. provincial activities overall challenges for tourist guides. current interventions by the department 4 secret backgro

5、und worldwide tourist guides are at the interface between tourists and tourist attractions and experiences. the world federation of tourist guides was established 25 years ago and has been a global reference point for country associations for tourist guides. many countries have recognized tourist gu

6、iding as a profession and made legislative provisions to govern the profession. since 2001 south africa has developed legislation to govern tourist guides and has embarked on efforts to professionalize the industry. the 2010 world cup boosted growth in tourist guiding activities. 5 secret the legisl

7、ative mandates for tourist guides tourism is legislated in terms of the tourism act of 1993. the tourism second amendment act, no 70 of 2000 made specific provision for the tourist guiding profession. the 2nd amendment define a tourist guide “as a person who for reward, whether monetary or otherwise

8、, accompanies any person who travels within the country or visits any place within the republic and who furnishes such a person with information or comments with regard to any matter”. the 2nd amendment sought to define the scope of tourist guiding and provide a framework the conduct and governance

9、of the tourist guiding profession. 6 the legislative mandates for tourist guides it made provision for the establishment of the office of the national registrar of tourist guides including its roles and responsibilities, registration and training, code of conduct and ethics, and a framework and proc

10、edure for complaints, discipline, appeals, reviews, prohibitions and have access to acceptable vehicles and maintenance facilities. keep a register of accredited tourist operators which is available for inspection to any interested person on request or payment of fee. 11 12 province legislation limp

11、opolimpopo tourism act, 2009 northern capenorthern cape tourism entity act, no 5 of 2008 gautenggauteng tourism act, no 10 of 2001 gauteng toruism amendment act, no 3 of 2006 western capewestern cape tourism act, no 1 of 2004 kwazulu-natal kwazulu tourism act of 1996 (as amendment inlcuding no 2 of

12、2002) mpumalangampumalanga tourism act no 7 of 2001 other legislation mandate from the national tourism sector strategy (ntss) section 4.4 of the ntss makes provision of dealing with matters relating to tourist guides. it highlights the need to avoid duplication of applications through the streamlin

13、ing of legislation for ground transport and operations. need to ensure the issuance of first aid certificates and tourist guides registration are coordinated and aligned to run concurrently. the need for effective and strict policing of tour operations and guides 13 the professionalisation of toutis

14、t guiding strategy and indsutry recommendations the recommendations of the strategy broadly cover the following areas: l regulations, l institutional framework, l education-training & development, l registrations and l database management, monitoring-evaluation of trained tourist guides. regulating

15、the industry covers: non-compliance, role & appointment of registrars, fines and fees, alignment of national & provincial legislation, creation of it system for registration, cross-border registration & licensing, harmonisation of cross-border standards. institutional framework covers: capacity and

16、resource matters, role of municipalities, roles and services provide by associations to members, guidelines for employer/employee relations for tourist guides 14 the professionalisation of toutist guiding strategy and indsutry recommendations education, training and development covers: to regulate o

17、n programme, practical experience , qualification and content, first aid as a unit standard in qualifications, relevance to tourist guiding , specialisation, ndt-cathsseta and associations to work together on certification, monitoring and compliance, training providers to get work experience for tou

18、rist guides, cross-border training programme. registration and database management covers: review definitions of the various categories of guides, guide selection to be done by panel interview, extend registration to 3 years, electronic system for marketing and knowledge portal. monitoring and evalu

19、ation covers: increase powers of registrars to monitor compliance, role of associations and compliance, awareness among law enforcers, increase in fines, visits to training institutions. 15 harmonisation of tourist guiding standards across sadc problems have arisen between s.a tourist guides and for

20、eign tourist guides from other sadc countries. foreign tourist guides complain that they need permits to conduct tourist guiding in south africa (namibia). s.a tourist guides complain that foreign tourist guides must have the requisite qualifications in term of s.a law to undertake tourist guiding i

21、n the republic. transport legislation and regulations also affect both foreign and s.a tourist guides when they need to conduct tours across sadc borders. the department of transport administers the cross-border road transport act provisions differ in other countries-botswana charging high vehicle f

22、ee. 16 harmonisation of tourist guiding standards across sadc qualifications and legislation in sadc countries not aligned. the department has started a process to harmonize standards across sadc. the channel through which this will take is the sadcstan (sadc coperation in standardization) which is

23、a standards committee of the sadc and the south african bureau of standards (sabs) is the secretariat. for standards to be harmonized one of the member countries may submit a draft framework to the secretariat for consideration. this will be discuss and processed by the relevant standards technical

24、committee. 17 harmonisation of tourist guiding standards across sadc the department intends to develop a draft framework in consultation with relevant stakeholders and submit this to the technical committee. possible areas for harmonisation of standards will be tourist guiding qualifications, safety

25、 and first aid, code of ethics and conduct, recognition of sadc qualifications. 18 national database of tourist guides 19 provinceprovinceafricanafricancolouredcolouredindianindianwhitewhitetotaltotal male male femalfemal e e male male femalfemal e e male male femalfemal e e male male femalfemal e e

26、 male male femalfemal e e 1. gauteng 49325283431061105915661317 2. limpopo 17042000035492524134 3. north west 10463000022239326102 4. mpumalanga 5738140409232511504332 5. northern cape 10917160050217746 6. free state13700001853112 7. eastern cape 18769541701392162633249 8. kwazulu- natal 33214091427

27、235612161029393 9. western cape 2264743415713710447211617932 sub total 210871052620748344625256673073517 grand totalgrand total281828187337338282719171911082410824 3633 blacks3633 blacks7191 whites7191 whites national database population breakdown 20 26.03% 6.77% 0.77% 66.43% african coloured indian

28、 white national database-distribution per province 21 national database-gender distribution per province 22 establishment of the fsatga the federation has been established to organise tourist guides into a single federation for south africa. federation is currently registering itself as a section 21

29、 company. formal relations between ndt and the federation will be established. the federation has been working together with ndt & recently partnered with ndt on the international tourist guide day. currently provincial member associations are relating to provincial registrars. much more work has to

30、 done as the development of provincial associations is uneven through out the country. 23 establishment of the sattgawu this union for tourist guides has been established mainly in the western cape. it presented its constitution and membership at the last meeting of the registrars in cape town. memb

31、ership is currently 54 and only from the western cape but the union hopes to gradually expand membership to other provinces. the union has applied to be registered with the department of labour and has thus far been granted provisional registration 24 international tourist guides day first celebrati

32、on of the day took place in johannesburg in 2008 and in 2009 in limpopo province. in 2011 the ndt partnered with gauteng tourism authority, city of tshwane, fsatga, to celebrate the day in pretoria. however, provinces also organise for the celebrations as did limpopo, kzn, north west, northern cape

33、& western cape in 2010/2011. celebrations held in february 2011 were a huge success, guides with hearing impairments demonstrated their enthusiasm. the event was covered widely in electronic and print media. limpopo volunteered to host the celebrations for 2011/2012 25 overall challenges for tourist guiding in south africa all current legislation and regulations require review and alignment and include matters pertaining to the further enhance