酒店红葡萄酒服务程序(中英文版)(doc2页)

1、酒店红葡萄酒服务程序版）（doc 2 页）（中英文POLICY & PROCEDURE No.: FB SOP / 016 政策与程序No.: 016Date : 01 / 01 / 2006日期：No. of page : 1/2页数：Originating Department : Western Restaurant 发布部门：西餐服务Supersede P & P No.: NA 取代政策号码：SUBJECT主题： How To Serve Red Wine 怎样服务红葡萄酒1. POLICY 目的1.1 The restaura nt man ager oversees each p

2、hase of service provided to the customers.餐厅经理应兼顾每一个提供给顾客的服务环节1.2 Distinctive Sofitel feature: in Class Aotels, a sommelier helps customer select a wi ne.定义索非特的特点：在酒店里员工应帮助顾客选择葡萄酒2. SCOPE 范围Operation Staff 服务人员3. PROCEDURE 程序3.1Ensure correct glasses are placed on the table 确保正确的杯具摆放在餐桌上-Red wine gl

3、ass should be used for red红葡萄酒用红葡萄酒杯，他比白葡萄酒杯 大。具体样式根据餐厅的情况而定win e, it is bigger tha n white wine glass,style varies depe nding on outlet.-For some special French red wines weare using special glasses对一些特别的法国红葡萄酒应选用特别的酒杯3.2 Collect the bottle of wine that has bee n ordered 选取被点的葡萄酒-When collecti ng t

4、he wine, we should check: Name & vin tage to en sure that it corresp onds with what the guesthas ordered.当取酒时应检查名称，年份以确保其正确性-Check if Label is n ot ripped. 检查酒标是否有破损-Bottle is clea n.酒瓶干净3.3 Present the bottle in full name 酒瓶展示-from the right hand side 在右手边进行3.3 Holding the neck of the bottle with y

5、our hand firmly, angle the bottle and cut thefoil below it右手牢牢的握住瓶颈，倾斜酒瓶，割去锡皮-The foil cut should be clean cut and below the lip on the neck of the bottle 割去锡皮时 应在瓶颈处的瓶盖处-When in sert ing the corkscrew, we should hold the bottle firmly and by the n eck 在插入 酒钻时应注意牢牢的握住瓶颈。3.4 Utilizing the level extra

6、ct the cork slowly without popping it.禾寸用杠杆的力量将木塞慢慢取出-Be careful not to break the cork 注意不要折断木塞-Slowly un til 1/2 inch from the end of the cork take betwee n fin ger and thumb and extract gently ensuring not to pop the cork 慢漫的直到距木塞底部 1/2 英寸 处用大拇指和食指将木塞取出注意不要发出响声POLICY & PROCEDURE No.: FB SOP / 100

7、政策与程序No.:Date : 01 / 01 / 2006日期：No. of page : 2/2页数：originating department : Food&Beverage 发布部门：SUPERSEDE p& PNO.: NA 取代政策号码：Subject主题：How To Open and Serve Red Wine 怎样开启及服务红葡萄酒3.5 Wipe the n eck of the bottle with the cork 擦拭瓶口-We wipe the n eck of the bottle to remove the debris/sedime nt我们擦拭瓶口是为

8、了除去碎屑3.6 The service cloth is folded into a pad and placed along the palm of the right hand, the end of which is free to fold around the bottom of thewine bottle服务巾叠好，部分放在右手掌中，剩余部分包裹葡萄酒瓶底部 -Wrap the cloth around the bottle to prevent drip of wine服务巾包裹葡萄酒瓶底部是防止酒滴出3.7 Give a taste of wi ne to the host

9、. Pour on ly as small amount of wi ne into theglass for this purpose, from the right hand side在右手边给主人倒酒品尝，仅仅倒一点-Pour a taste of wine for host to tray to check: The wine is of good quality. 给主 人倒酒品尝是为了检查酒质-When pouring the wine, you should ensure: Bottle firmly held. Label facing customer. Neck of bo

10、ttle does nt touch glass 在倒酒时必须确保：酒瓶握牢，酒 标对客，瓶颈不碰到酒杯3.8 Wait for the hosts sig n that it is to his satisfacti on等候主人表示他的满意-The host normally indicates the wine is to his satisfaction by that: He will say so. Nod / ack nowledge主人通常会用一些方法表示他的满意：语言，点头，手式3.9 Serve ladies first, the n gen tleme n and hos

11、t last, always comme ncing from the hosts right & progress ing an ti-clockwise. 先女士后男士，主人最后。自主人右 手开始逆时针进行Fill glasses half full Twist the bottle as you finish pouring-1/2 twist clockwise 每 杯倒五成满，在倒酒时注意收瓶时旋转半周-When serving the guests, you should follow the order: Ladies first in order of seniority anti-clockwise. Gen