上海人力资源管理师三级英语

1、 4. database：数据库5. employee empowerment：员工授权6. goals：目标c.rewards d.human resourceh.downsizingj.refers to the practices and policies you need to carry out the3. labor turnover can be costly.replacements should be considered.of recruiting and training4. business process re-engineering techniques are d

2、eployed as instruments.forof the job analysis should be a training or learningspecification.7. coaching is a personaltechnique designed to developindividual skills, knowledge, and attitudes.8. extrinsicinclude direct compensation, indirect compensation,and nonfinancial rewards. 9. flexible benefits

3、allow employees to pick and choose from among a menuoptions.of10. chinas economic reformers have used material incentives in order tostimulate.三、单项选择（每题 2分，共 20分）1. the process of helping redundant employees to find other work or start newcareers is.focus the evaluators attention on those behaviors

4、that arekey in making the difference between executing a job effectively or ineffectively.c. the individual rankingd. critical incidentsplan should include plans for attracting good candidatesby ensuring that the organization will become an employer of choice.4. organizationalwhich the organization

5、is going.a. goalsand corporate plans indicate the direction inb.resourcec.resultd.process5.aims to broaden experience by moving people from job to job ordepartment to department.a.job analysis.a. a technique that identifies the critical aspects of a job b. the process of determining the human resour

6、ces required by the organizationto achieve its strategic goalsc. the process of setting major organizational objectives and developingcomprehensive plans to achieve these objectivesd. the process of determining the primary direction of the firm7. career development programs benefit organizations in

7、all of the followingways except.a.giving managers more control over their subordinatesb.giving managers increased skill in managing their own careersc.providing greater retention of valued employeesd.giving an increased understanding of the organization8. the area from which employers obtain certain

8、 types of workers is known asthe.a. labor marketb. region9. a set of standards of acceptable conduct and moral judgment is knownas.a. moralesb. ethics10. hiring someone outside the company to perform tasks that could be doneinternally is known as.the context for obtaining the people required will be

9、 the labor markets inwhich the organization is operating which are:1. the internal labor market- the stocks and flows of people within theorganization who can be promoted, trained, or re-deployed to meet future needs.2. the external labor marker- the external local, regional, national andinternation

10、al markets from which different sorts of people can be recruited. there are usually a number of markets, and the labor supply in these markets may varyconsiderably. likely shortages will need to be identified so that steps can be takento deal with them, for example by developing a more attractive em

11、ploymentproposition.as part of the human resource planning process, an organization may have toformulate make or buy policy decisions. a make policy means that organizationprefers to recruit people at a junior level or as trainee, and rely mainly onpromotion from within and training programs to meet

12、 future needs. a buy policymeans that more reliance will be placed on recruiting from outside- bringing freshblood into the organization. in practice, organizations tend to mix the two choicestogether to varying degrees, depending on the situation of the firm and the typeof people involves. a highly

13、 entrepreneurial company operating in the turbulentconditions, or one which has just started up, will probably rely almost entirelyon external recruitment. when dealing with knowledge workers, there may be littlechoice-they tend to be much more mobile, and resourcing strategy may have torecognize th

14、at external recruitment will be the main source of supply. managementconsultancies typically fall into this category. firms which can predict peoplerequirements fairly and accurately may rely more on developing their own staff oncethey have been recruited.1. a make policy means that organization pre

15、fers to promote peoplefrom.a. regional labor marketb. national labor marketc. internal labor marketd. international labor market.3. if a firm can predict people requirements fairly accurately, it may.nota.develop their own staffb.formulate training programs4. make or buy policy decision is a part of

16、. 5.the best title of this passage is.（二）wlaters (1983) identifies nine sources of information which help to identifytraining priorities. these are:1. organizational goals and corporate plans which indicate the direction inwhich the organization is going and, therefore, major training priorities.2.

17、human resource and succession planning which provides information onfuture skill requirements and management training needs.3. personnel statistics on, for example, labor turnover, which highlight hrissues which might be addressed by training.4. exit interviews which might suggest deficiencies in tr

18、aining arrangements.5. consultation with senior managers which obtains opinions on training needsfrom key decision makers.6. data on productivity, quality and performance which show where there areany gaps between expectations and results or negative trends, and therefore suggesttraining needs.7. de

19、partmental layout changes which provide information about futuredevelopments and related training needs.8. management requests for training which set out perceived needs.9. knowledge of financial plans which determine whether the funds will beavailable for training, and may encourage fresh approache

20、s if resources are limited.two other sources not directly mentioned by walters are plans for introducingnew technology or developing it systems, and marketing plans which indicate wherenew skills are required to market new products or services, use different sellingtechniques or operate in new terri

21、tories.1.according to walters,is (are) major training priorities.c. exit interviews d. organizational goals and corporate plansond. any gaps between expectations and results or negative trends3. the following sources of information which help to identify trainingpriorities are mentioned by wlaters e

22、xcept.a. marketing plansb. departmental layout changesc. data on productivity, quality and performanced. consultation with senior managers4.according to the passage, the following statements are trueexcept.a. departmental layout changes provide information about future developmentsand related traini

23、ng needs.b. exit interviews highlight hr issues which might be addressed by training.c. data on productivity, quality and performance show where there are any gapsbetween expectations and results or negative trends.d. marketing plans indicate where new skills are required to market new productsor se

24、rvices.a. sources of information which provide information on management training needsb. sources of information of major training prioritiesc. sources of information which help to identify training prioritiesd. sources of information which provide information about future developmentsand related training needs.一、answer:1. 学徒制 2. 职业支持 3. 外包 4. 数据库 5. 员工授权 6. 目标 7. 人力资源信息系统 8. 工作轮换 9. 学习型组织 10. 心理契约 11. wage an