酒店实用英语unit 14 Business Center

1、Sub-module 14 Business Center “工学结合新思维工学结合新思维”高职高专财经类十二五规划系列教材高职高专财经类十二五规划系列教材 Professional Competence Competence Objectives: -how to provide secretarial services -how to provide convention services -how to provide ticket services Contents Job Knowledge and Experience 1 Sample Cases2 Technical Train

2、ing 3 Introduction to Hotels4 Job Knowledge and Experience v Business center meets the needs of busy business guests. Whether you require business hotels in Tokyo and New York, or in virtually any other corner of the globe, you will find that business services are a standard company wide offering. v

3、 The business center ensures that secretarial and translation services and business support -from computers, printers and scanners to high-speed Internet access, photocopying and faxing facilities -are readily available. v In addition, many other business services are offered, which generally includ

4、e a 24hour multilingual concierge service, airline reservations, Internet access in guest accommodations, complimentary newspaper and direct dial multi line telephones with voice mail, etc. Job Knowledge and Experience vWhat are the costs of using the Business Center? Most hotels dont charge guests

5、to use their business centers, but some do. For example, you might pay US $ 1 to US $ 3 per page to use a printer. vCan you charge fees to yours credit card? For example reporting or tax records, its easier to separate business center fees from your hotel bill. vIs tech support available? Every hote

6、l has a support person on staff for guests. Sample Cases Case 1 1. Because the Telephone Bureau charges us the use of line even if the quality of the fax is poor. （因为）即使传真的质量不高，电话局也要向我们收取电话费。 2. Ok, please write down the country code, the area code and their number. 好的，请写下国家代号、区号和对方的号码。 3. Well, you

7、r manuscript is not very clear, sir. I cant guarantee the copy will be good. 您的手稿不太清晰，我不能保证复印件的效果很好。 Sample Cases Case 2 1. I want to surf the internet. 我想要进行网上冲浪。 2. How much is the broadband in the hotel? 请问使用贵酒店的宽带上网是如何收费的？ 3. Can you download those chat tools free for the guests? 请问你们能否为顾客提供免费下载

8、网上聊天工具的 服务？ Sample Cases Case 3 1.May I have your passport, please? 请出示一下您的护照好吗？ 2. First class or economy class? 请问您要乘头等舱还是经济舱？ Technical Training I. Role Play A guest wants to have a copy of a document and post a letter to London. He wants to pay in cash. Now the clerk is talking to her. Technical

9、 Training II. Writing Practice: Fill in the following Air Ticket Reservation Form according to Case 3. Air Ticket Reservation Form Family Name: Given Name: Luggage: Date of Birth: Month: Date: Year: Passport No.: Validity: Telephone: Area: Number: Technical Training Email Address: Start off City: De

10、stination: Ticket Type: Round Trip: Single Trip: Depart On: Month: Date: Year: Return On: Month: Date: Year: Airlines Preferred: Class: Economy: Business: First Class: No. of Ticket(s): Other Request: Introduction to Hotels Hayman Island Resort AUSTRALIA Introduction to Hotels v The Hayman Story is

11、one of romance, luxury and exemplary quality. It is the story of an incomparable Australian icon that began in 1866. v Commander Nares of the Salamander, a ship that protected early settlements along the North Queensland coast, named Hayman in honor of his navigator, Thomas Hayman, Master RN. v In t

12、he early 1900s, Monty Embury secured the lease to Hayman and built a biological research laboratory on the island in 1933. When Whitsundays fishermen Bob and Bert Hallam acquired the lease in 1935, they established the Great Barrier Reef Game Fish Angling Club attracting local and international game

13、 fishing enthusiasts who arrived by coastal steamer. Introduction to Hotels v One of them was Zane Grey, American novelist, filmmaker and big game fisherman who, like those before him, was captivated by Haymans unique beauty. Grey planted the first coconut palm on the island and, in 1936, Hayman bec

14、ame the idyllic tropical backdrop for his comedy drama, White Death. v In 1947, Australian aviation pioneer, Sir Reginald Ansett fell in love with the island and acquired the lease for 10,000 pounds. A resort was constructed and on 4 July 1950, the Royal Hayman Hotel was opened by Australian Deputy

15、Prime Minister, Sir Arthur Fadden. Hayman soon earned the reputation as Australias foremost leisure and honeymoon destination and attracted widespread international recognition. v By July 1985, the Royal Hayman Hotel had closed its doors and a new chapter of the Hayman story had begun. Work commence

16、d on transforming the island into the luxury lifestyle destination that it is today. No expense was spared on the Hayman redevelopment with more than 1000 palm trees procured from along the North Queensland coast and the 22 iconic date palms, which form Haymans spectacular avenue of The Formal Garde

17、n, individually transported from a vineyard in Swan Hill, Victoria. Introduction to Hotels v More than a hectare of magnificent marble was used in flooring throughout the resort. Antiques, fabrics and exquisitely handcrafted furniture were sourced from around the world, and superb artworks were purc

18、hased from leading galleries and artists. v In 1987 the new Hayman was unveiled and was invited to join The Leading Hotels of the World. v In 1998, BT Hotel Limited acquired Hayman from Ansett Australia. v From mid 2000 to the end of 2002, Hayman undertook a multi-million- dollar enhancement program. Accommodation was refurbished, new room