投诉信常用句型

1、投诉信 关于开头的表达方式 I am writing to you to complain about . I have been a pleased customer with your store for seven years. Ive long been a user of your products/servicesand up until now have always regarded you as an excellent supplier/organization. 关于不快经历的描述 I had a terrible experience at your hotel/ st

2、ore/restaurant on (date) I was extremely disappointedwith the service I received that day. On my most recent visit, June 1, 2002 at 2 p.m., I received poor service that I felt I should bring to your attention. Upon unpacking the consignment,we find that the goodsare much inferior in quality to the s

3、amples. 关于解决问题的表达 I feel that I should get my money back as compensation for my terrible experience. I feel that the management should talk to their employees about I would be pleased if you would carry out a full investigation into my concernsand provide a responsein accordancewith the complaint pr

4、ocedure. I would appreciate it if you would look into the matter so other people do not have to go through the same trouble as I did. I have every faith that you will do what you can to rectify this situation/fix the problem. If you would address this issue with your ,I would greatly appreciate it.

5、Should you fail in your obligations, we shall be compelled to cancel the order. We reserve the right to claim compensation from you for any damage. 关于未来计划的表达 In the future, I will not be staying at your hotel again and will inform my business associates of the terrible service. I enjoy shopping at y

6、our store, however if I receive this type of treatment again, I will take my business elsewhere. 关于结尾的表达 I look forward to receiving your reply. Please do not hesitate to contact me if you need any further information. Thank you for your cooperation in this matter. 投诉信重点句式 5 我写信向你表达对。的不满 I am writin

7、g to express my dissatisfaction with 6 我现写信向你投诉有关。 I m writing to complain about 7 我希望你注意到在。方面的一些问题。一方面。 There are some problems withthat I-wzish to bring to atte nti on. In the first place,In the sec ond place, 8 我抱怨的原因如下 The reasons why I complain are as followsi 11 为了改善局面，建议采取以下措施。其一。其二。 In order

8、 to improve the situation, It asdvisable to take the following measures. For one thing .for another, 12 我希望问题可以尽早得以解决 I do hope that the problems will be solved as soon as possible 13 我希望你们能够考虑一下我的建议，以便改善局面 I hope my suggestions will be taken into consideration to improve the situation. 投诉信范文 Dear S

9、ir or Madam: I have recently received a number of complaints from customers about your fountain pens/ball pens. The pens are clearly not giving satisfaction in some cases we have had to refund the purchase price. The pens complained about are part of the batch of 400 supplied to our order. No.612 Ma

10、y 1. This order was placed on the basis of a sample pen left by your agent. We have ourselves compared the performance of this sample with that of the pens complained about and there is little doubt that many of them are faulty; some of them leak and others fail to write without making blots. We are

11、 therefore writing to ask you to accept return of the unsold balance, amounting to 250 pens in all, and to replace them by pens of the quality our earlier dealing with you have led us to expect. We trust you will consider this matter seriously and make an effort to prevent the reoccurrence of such t

12、hings. Yours sincerely, Li Ming Dear General Manager, During the week-long May Day holiday, my friends and I went to Beijing and accommodated ourselves at your hotel from May first to May fifth. I am sorry to tell you that we are not satisfied with your service, which makes me write this letter afte

13、r considerations. The focus of our complaint is the following. Firstly, the surrounding environment is too noisy. Even at mid-night, the noise from the nearby construction sites is constant and great. Secondly, I must say something about your food. Your menu is very expensive and the food quality is

14、 not so satisfying. Lastly, I must remind you that you should strengthen the security. Sometimes, even salesman came to knock on our doors, which made us feel annoyed and unsafe. The abovementionedpoints are the unpleasant experiences during our stay in your hotel. I hope you will adopt some new mea

15、suresto improve your services, which can prevent the image from damaging. I m looking forward to your reply. Yours sincerely, Li Ming A Specimen Letter Dear Sirs: As a result of faxes exchanged between us, we are pleased to inform you that we have reached an arrangement regarding your claim on shipm

16、ent per the S.S. Peace for late delivery. We have advised you this morning by fax of our appreciation that this matter has now been settled. Enclosed please find our check in the amount of U.S.$56,000 in final and complete settlement of this claim. It is our hope to express again our satisfaction th

17、at this mishap has been amicably settled and look forward to promoting our business relationship with your corporation. 作为我们双方传真往来磋商的结果， 我们很高兴地通知贵方， 关于由 “和平 ”轮运载的货物迟交一事所引起的索赔， 我们已经达成了一项协 议。 今天上午， 我方已发传真感谢贵方索赔问题已获解决。 兹附上五万六 千美元支票一张，作为最终全部了结此项索赔，请查收。 对这一不幸事件得以友好解决， 我们很称心如意， 盼望能促进与贵公 司的业务关系。 邀请信 邀请信重点句

18、式 1您能接受邀请前来参加 6月 8号抵达北京会议并发言，使我十分感激 I mdelighted that you have accepted our invitation to speak at the conference in Beijing on June 8th. 4 我们真诚的邀请王教授来我校做客座教授 We would like to invite Professor Wang to our university as a guest lecturer. 5 您如果能来出席我们今晚的宴会，我们将十分高兴 We should be very pleased if you could

19、 come and have dinner with us this evening. 6 我很高兴邀请您参加从。到。在。举行的。活动 I am pleased to invite you to participate in .to be held from .to .in 7 如能邀请您参加。是我莫大的荣幸 It is my pleasure/a great honor for me to invite you to 8 我希望您不会拒绝我的邀请 I hope that you won t decline my invitation 11 您能否早日告诉我是否接受我的邀请 Would you

20、 please let me know as soon as possible if you can accept my invitation? 13 我确实希望您能够接受我的邀请 I do hope you will be able to accept our invitation. 15 我期盼着您的来信，并希望能见到您 I am looking forward to your reply, and eventually, seeing you. 邀请信范文 Director J.T. White Environmental Protection Bureau P.O. Box 751 P

21、ortland, Oregon 97207 U.S.A. Dear White, We are very delighted to accept your kind invitation to participate in the program mentioned in your letter of January 24, for I believe that this program will be of great value and feasibility, and still needs mutual communicating. If performed well, it will

22、 surely play an exemplary role in the work on the worldwide environmental protection. And at the same time, we would learn much about the advanced environmental management practiced in America. Therefore, we will put it into practice in our city. Once again, thank you very much for your invitation a

23、nd we are looking forward to the bright future through our joint efforts. Sincerely yours, Long Chuanren Zhong Guoxin Oral Practice-complaint Claim 索 赔 Brief Introduction 在执行合同的过程中， 签约双方都应该严格履行合同义务。 任何一方 如果不能严格履行，就会给另一方带来麻烦。在这种情况下，受损失 的一方有权根据合同规定要求责任方赔偿损失或采取其他补救措施。 受损失的一方采取的这种行动称之为 “索赔 ”，而责任方就受损失一方

24、提出的要求进行处理，叫做 “理赔 ”。 在业务中常见的是买方向卖方提出索赔， 如卖方拒不交货、 逾期装运、 数量短缺、货物的品质规格与合同不符、错发错运、包装不妥、随船 单证不全或漏填错发等致使买方遭受损失时，买方可向卖方提出索 赔。但是在某些情况下，卖方也向买方提出索赔要求，如买方拒开或 迟开信用证、不按时派船、 无理毁约等致使卖方遭受损失时，卖方也 会向买方提出索赔。 Basic Expressions 1. Please give our claim your favorable consideration. 请合理考虑我们的索赔要求。 2. Please examine the mat

25、ter and send us the goods to meet the shortage as soon as possible. 请调查此事，并尽快将货物发给我们以弥补数量的不足。 3. As regards inferior quality of your goods, we claim a compensation of U.S.$10,000. 至于你方产品的品质低劣问题，我方要求你方赔偿一万美元。 4. We shall lodge a claim for all the losses incurred as a consequence of your failure to sh

26、ip our order in time. 由于你方未能及时交货， 我方将向你方提出由此而遭受的全部损失的 索赔。 5. Any complaint about the quality of the products should be lodged within 15 days after their arrival. 任何有关该产品质量问题的申诉应该在货物到达后的十五天内提出。 6. Our customers are complaining of the inferior quality of our products. 我们的客户投诉我们的产品质量低劣。 7. This seems t

27、o be a very clear case and we hope you will see your way to make a prompt settlement. 看来情况已十分清楚，我们希望你能设法尽快解决问题。 8. We regret that your claim on shortage cannot be accepted. 很遗憾，我们无法接受你方关于货物短装的索赔。 9. Our investigation shows that improper packing caused damage. Therefore we have to refer this matter t

28、o you. 我方检验证明， 货物受损是由于包装不当而造成的。 因此，我们不 得 不将此事提交你处解决。 10. As the goods are inferior in quality, we are returning the whole of the 20 cases and must ask you to replace them. 由于这些产品质量低劣，所以我方把 20 箱全部退回，并务必请贵方 更换这些产品。 11. We very much regret the mistake in article number, which resulted in your receiving the wrong goods. 因货号有误，致使到货错误。对此，我们深表歉意。 12. The goods we vereceived do not tally t?li with the sample on which we ordered. 我们收到的货物与订货样品不符。 13. In view of the long