国际酒店餐饮宴会厅SOP管理手册 BQT-0013 - 布置U型会议Set up a U Shape Style

1、国际酒店餐饮宴会厅SOP管理手册国际酒店餐饮部宴会服务手册International hotelBANQUET SERVICE SOP国际酒店管理手册STANDARD OPERATING PROCEDURE标准操作程序SETTING UP U-SHAPE STYLE布置U型会议Task Number:BQT-0013Department: F&B BanquetingDate Issued: Nov.2007Guest Expectation: I expect that a U-Shape style is set up is set in a proper and consistent w

2、ay with clean chairs.我希望U型会议的布置是使用干净椅子的，固定的一致的模式Time to Train: 30 minuetsWhy is this task important for you and our guests?为什么这项任务对我们的客人和你是如此重要？Answers:回答1. To maximize guests satisfaction可以满足客人的最大期望值2. To ensure that the u-shape style set ups are set up consistently确保U型布置是固定的一致的模式WHAT/ STEPS什么/步骤HO

3、W/ STANDARDS怎样/标准TRAINING QUESTIONS培训问题Mice en place摆台1. Use banquet tables covered with the appropriate tablecloths.使用带台布的会议桌2. Pads and pens for the guests attending.每个位上摆放垫子和笔3. Water glasses for each delegate.每个位上摆放水杯4. One entree plate, with three-fold napkin, per every three guests, for ice wa

4、ters. 每3个客人共用一个垫盘，下面有3张餐巾折叠的放置冰水用的垫5. One entree plate, with doily, per every three guests, for glasses. 每3个客人共用一个垫盘，下面带有花纸用来放置杯子6. A mint bowl underlined with a side plate per three people.每3人用一套带垫盘的薄荷糖碗7. Skirting is required inside the U shape.U型台型的里面必须用台裙围上1) Lay out table摆放桌子Lay out the number

5、of tables required and centralize them to indicate the correct position.足够的桌子必须摆放在房间正中正确的位置The chair spacing must be well balance and not too congested.椅子的摆放的间距要一致，不能太拥挤The “open” part if the U has to face the presentation area/speaker.开口位置要朝向主席位置/演讲人位置Why do you la out the number of tables required

6、?为什么你要摆放足够的桌子数量？Why should the space be well balanced?为什么间距要一致？Why should the open part face the presenter?为什么开口位置要朝向主席位置？2) Lay table cloth 铺台布Lay out the table clothes and fold it facing the back of the room.铺台布时，台布折叠的边要朝向房间的后面Make sure the table cloths are not torn and the folding must face the b

7、ack of the room.确保台布不能有裂缝同时台布折叠的边要朝向房间的后面The edge of the table must be balance.台布的两边要是等齐的Why should the cloth be clean and not torn?为什么台布要是干净的不能有裂缝？3) Skirt the table围台裙Use the skirt clip to skirt the table.使用台裙夹围台裙 Make sure skirting is clean, with out stain and holes.确保台裙是干净，没有污渍和洞4) Set table top

8、 setting桌面摆台Set leather pad, pencil tray on the left hand side of the pad and the glass/water tray on the top of the pad. 在每位客人的位置上放置一个皮质的垫子，铅笔在垫子上的左边，杯子/水瓶在垫子的顶端Add one pencil in the tray and a writing pad or 4 sheets of paper on the leather writing pad.增加一支铅笔和4页的白纸或者书写纸在皮质的垫子里Pad / pencil must be

9、in the center of the chair and the glass must be free of spots.垫子/铅笔必须正对椅子的正中，杯子一定不能有污渍Place clean glass, bottle of water and 3 different mints/sweets in the top tray.在顶端的盘子里要放置干净的杯子，瓶装水和3种不同的薄荷糖/糖果Why is the pencil tray on the left?为什么铅笔盘要放在左边？ Why do you add the writing pad or paper on the leather

10、 pad?为什么在皮垫子上要增加书写纸或者白纸？Why should the pad be in the center of the chair?为什么垫子要正对着椅子的正中？ Why should the glass be clean?为什么杯子要是干净的？Why do we use 3 different mints/sweets?为什么我们要使用3种不同的薄荷糖/糖果5) Set the chair 摆放椅子Put down the chair along the u-shape, set 3 chairs per table.让椅子沿着U型摆放，每张桌子摆放3张椅子Spacing be

11、tween each seat must be even and not be too congestive.每把椅子之间的间距是一致不要太拥挤Why 3 chairs per table?为什么每张桌子摆放3张椅子？6) Check the set up 检查摆台Walk along the u-shape.沿着U型检查Check through every seat, make sure the glass has no spots and cracks, the chairs have no dust. 检查每个位，确保杯子不要有污渍和裂口，椅子不能有灰尘Pencil and pad a

12、nd sweet are nicely set. 铅笔和垫子、糖果要摆放漂亮Why do you check thorough?为什么要每个位都检查？Summary questions:总结1. Why do you la out the number of tables required?2. Why should the space be well balanced?3. Why should the open part face the presenter?4. Why should the cloth be clean and not torn?5. Why is the pencil tray on the left?6. Why do you add the writing pad or paper on the leather pad?7. Why should the pad be in the center of the chair?8. Why should the glass be clean?9. Why do we use 3 different mints/sweets?10. Why 3 ch