ESSEtestbankCH

1、Chapter 2E-Business: How Businesses Use Information Systems1.True-False QuestionsOperational management is responsible for directing the day-to-day operations of the business.Answer: TrueDifficulty: EasyReference: p. 443 / 172.Deciding whether to introduce a new product line is the responsibility of

2、 an operational manager.Answer: FalseDifficulty: EasyReference: p. 473.Operational- level manufacturing systems deal with the firm goals, such as where to locate a new plant.-termmsanlounfagcturingAnswer: FalseDifficulty: MediumReference: p. 484.Transaction processing systems are most commonly encou

3、ntered at the management level of an organization.Answer: FalseDifficulty: MediumReference: p. 51-535.A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.Answer: TrueDifficulty: EasyReference: p. 516.A hotel

4、reservation system is a typical example of a management information system.Answer: FalseDifficulty: MediumReference: p. 517.Answer: FalseDifficulty: MediumReference: p. 53-55Management-level systems do not support nonroutine decision making.8.Answer: FalseDifficulty: MediumReference: p. 53The decisi

5、on to grant credit to a customer is normally made by the middle manager.9.Transaction processing systems are the basic business systems that serve the operational level of the organization.Answer: TrueDifficulty: MediumReference: p. 5310.Managers need TPSs to monitor the status of internal operation

6、s and the firm the external environment. s relations withAnswer: TrueDifficulty: MediumReference: p. 5311.Answer: FalseDifficulty: MediumReference: p. 54Most MISs use sophisticated mathematical models or statistical techniques.12.Answer: TrueDifficulty: EasyReference: p.54Decision-support systems he

7、lp managers make decisions that are unique, rapidly changing, and not easily specified in advance.13.Answer: TrueDifficulty: MediumReference: p. 54Decision-support systems use internal information as well as information from external sources.14.Answer: FalseDifficulty: MediumReference: p. 55ESSs are

8、 designed to serve the middle management of the organization.15.Answer: TrueDifficulty: MediumReference: p. 55ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.16.Answer: FalseDifficulty: MediumReference: p. 55ESSs are de

9、signed primarily to solve specific problems.17.Answer: TrueDifficulty: MediumReference: p. 58Information supplied by an enterprise system is structured around cross-functional business processes.18.Answer: TrueDifficulty: EasyReference: p. 59Enterprise systems often include transactions with custome

10、rs and vendors.19.Supply chain management systems are more externally oriented than enterprise systems.Maintaining online directories of employees with special areas of expertise is one application of knowledge management systems.Answer: TrueDifficulty: MediumReference: p. 63Multiple-Choice Question

11、s21.AnalysisKia s difficulties in getting a complete picture of defects in their cars illustrates:a.b.c.d.the difficulties in creating accurate tracking systems.the challenges posed by having multiple information systems that are not linked. the difficulties in complying with government regulations.

12、the compromises made in drawing accurate reports from poorly planned information systems.Answer: bDifficulty: EasyReference: p. 4022.Analysis in terms of differentiating(Analysis, Synthesis) How would you best categorize the types of systems Kia implemented in their defect early warning system?a.b.c

13、.d.A TPS to store basic data about vehicles, parts, sales, and warranties, and an MIS to create reports on the data.A TPS to store basic data about vehicles, parts, sales, and warranties, and a DSS for high-level analysis and forecasts.An MIS to create reports from existing TPSs and a DSS for high-l

14、evel analysis and forecasts.A production and manufacturing system to record basic data about faulty parts and a DSS for high-level analysis and forecasts.Answer: cDifficulty: HardReference: p. 39-4123.a.b.c.d.Answer: dDifficulty: MediumReference: p. 43Analysis in terms of differentiating, Synthesis

15、in terms of bringing parts of knowledge together.The five basic entities that make up any business are suppliers, customers, employees, products and services, and:its environment. manufacturing and production. sales and marketing. invoices and payments.29.Market research is an activity associated wi

16、th the:24.Which of the following is a cross-functional business process?a.b.c.d.hiring an employee. identifying a customer. fulfilling a customer order. creating an invoice.Answer: cDifficulty: EasyReference: p. 4325.Employees that assist with paperwork at all levels of the firm are called:a.b.c.d.d

17、ata workers. knowledge workers. operational management. service workers.Answer: aDifficulty: EasyReference: p. 4426.The three principal levels of hierarchies within a business organization are:a.b.c.d.management, knowledge workers, and service workers.senior management, middle management, and operat

18、ional management. management, data workers, and operational management.senior management, middle management, and service workers.Answer: bDifficulty: EasyReference: p. 4427.Key actors in a business s immediate environment include:a.b.c.d.regulations. technology. economy. politics.Answer: aDifficulty

19、: HardReference: p. 45Promoting the organization s products or services is a responsibility of the:finance and accounting function. human resources function. manufacturing and production function. sales and marketing function.a.b.c.d.Finance and accounting functionAnswer: dDifficulty: EasyReference:

20、 p. 47Human resources function Manufacturing and production function Sales and marketing function5 / 1730.a.b.c.d.Answer: bDifficulty: MediumReference: p. 47Pricing analysis is an example of:a sales and marketing information system serving senior management.a sales and marketing information system s

21、erving management.a finance and accounting information system serving senior management. a finance and accounting information system serving management.31.a.b.c.d.Answer: aDifficulty: MediumReference: p. 47A sales and marketing information system aids operational management in:tracking sales.plannin

22、g new products and services. analyzing sales performance. preparing sales forecasts.32.a.b.c.d.Answer: cDifficulty: MediumReference: p. 47A sales and marketing information system aids middle management employees in:tracking sales.planning new products and services. analyzing sales performance. prepa

23、ring sales forecasts.33.a.b.c.d.Equipment scheduling and facilities maintenance are functions of:Finance and accounting systems.Human resources systems.Answer: cDifficulty: EasyReference: p. 48Manufacturing and production systems. Sales and marketing systems.34.Senior management uses finance and acc

24、ounting information systems to:a.b.c.d.plan long-term profits.decide where to locate new facilities. forecast sales trends.Answer: cDifficulty: MediumReference: p. 49control the firms financial reso. urces7 / 1735.a.b.c.d.Answer: dDifficulty: EasyReference: p. 49Budgeting is typically a feature of a

25、n information system serving:operational management. sales and marketing. senior management. middle management.36.a.b.c.d.Answer: cDifficulty: MediumReference: p. 49A finance and accounting information system aids operational management with:establishing long term investment goals. profit planning.a

26、ccounts receivable.budgeting.37.a.b.c.d.Compensation analysis is an example of:finance and accounting information systems. enterprise application information systems. human resources information systems. sales and marketing information systems.Answer: cDifficulty: EasyReference: p. 50TPSs are the ba

27、sic business systems that serve which level of the organization?senior management. middle management. operational.knowledge management.39.a.b.c.d.Answer: dDifficulty: EasyReference: p. 51A computerized system that performs and records the daily dealings necessary to conduct business is classified as

28、 a(n): executive support system. management-level system. operational-level system. transaction-level system.40.a.b.c.d.41.42.Answer: dDifficulty: HardReference: p. 51-55The term “ management information systems information systems serving:” designates a specific category egrated data p

29、rocessing throughout the firm. transaction process reporting.employees with online access to historical records. middle management functions.Answer: dDifficulty: EasyReference: p. 53The principal purpose of is to answertrack the flow of transactions through the organization.routine questions and toa

30、.b.c.d.senior management-level systems. operational-level systems. management-level systems. knowledge management systems.Answer: bDifficulty: EasyReference: p. 53A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all comp

31、any divisions would fall into the category of: knowledge management systems. operational-level systems. executive-support systems. management-level systems.43.a.b.c.d.Managers need to monitor the status of internal operations and the firmrelations with the external environment.decision support syste

32、ms knowledge systems transaction processing systems management information systemsAnswer: cDifficulty: MediumReference: p. 5344.a.b.c.d.45.Answer: cDifficulty: EasyReference: p. 53These systems are designed to summarize and report on the company s basic operations.Management-level systems are inform

33、ation systems that support the:long-range planning activities of senior management. knowledge and data workers in an organization. decision-making and administrative activities of middle managers. day-to-day processes of production.Answer: dDifficulty: MediumReference: p. 55# / 17a.b.c.d.Answer: dDi

34、fficulty: MediumReference: p. 53decision-support systems executive information systems transaction processing systems management information systems46.a.b.c.d.Answer: aDifficulty: MediumReference: p. 53These systems are typically a major source of data for other systems:transaction processing system

35、s. management information systems. executive support systems. decision-support systems.47.a.b.c.d.Answer: dDifficulty: EasyReference: p. 54Decisions that are unique, rapidly changing, and not easily specified in advance are best suited to this type of system: management. transaction processing execu

36、tive support decision-supportThese systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance:management information systems. transaction processing systems. decision-support systems. knowledge management systems.49.a.b.c.d.An

37、swer: aDifficulty: MediumReference: p. 54-55These systems allow users to change assumptions, ask new questions, and include new data: decision-support systems. transaction processing systems. management information systems. executive support systems.50.a.b.c.d.Answer: aDifficulty: EasyReference: p.

38、55Executive support systems are information systems that support the:long-range planning activities of senior management. knowledge and data workers in an organization. decision-making and administrative activities of middle managers. day-to-day processes of production.51.a.b.c.d.Answer: cDifficulty

39、: MediumReference: p. 55These systems have more analytical power than other types of systems:management information systems. transaction processing systems. decision-support systems. executive support systems.52.a.b.c.d.Answer: bDifficulty: MediumReference: p. 55Decision-support systems are often re

40、ferred to as:business information systems. business intelligence systems. business support systems.business model systems.53.a.b.c.d.ESS are specifically designed to serve this level of the organization: operationalend-use.middle management senior management59.(Analysis)54.a.b.c.d.Answer: bDifficult

41、y: MediumReference: p. 55These systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content: transaction processing systems. executive support systems. management information systems. decision-support systems.

42、# / 1755.a.b.c.d.Answer: dDifficulty: EasyReference: p. 57These systems are designed to support organization-wide process coordination and integration.Decision-support systemsManagement information systemsCRMEnterprise applications56.a.b.c.d.Answer: bDifficulty: MediumReference: p. 58A (an) collects

43、 data from various key business processesand stores the data in a single comprehensive data repository, usable by other parts of the business.transaction systementerprise system automatic reporting system management information system57.a.b.c.d.Answer: bDifficulty: MediumReference: p. 59 is the proc

44、ess that integrates supplier, manufacturer, distributor, and customer logistics processes.Collaborative distributionSupply-chain management Reverse logistics Enterprise planning uses a set of integrated applications to address all aspects of the customer relationship.a.CRMb.MISc.CLEd.CLUWhich type o

45、f system would you use to determine what trends in your supplier will affect your firm the most in five years?s indua.b.c.d.ESSTPS MISAnswer: aDifficulty: EasyReference: p. 55DSSAnalysis in terms of differentiate and appraise60.(Analysis)a.b.c.d.Answer: dDifficulty: EasyReference: p. 55Which type of

46、 system would you use to forecast the return on investment if you used new suppliers with better delivery track records?ESSTPSMISDSSAnalysis in terms of differentiate and appraise61.(Analysis)a.b.c.d.Answer: bDifficulty: MediumReference: p. 53Which type of system would you use to change a production

47、 schedule if a key supplier was late in delivering goods?ESSTPSMISDSSAnalysis in terms of differentiate and appraise13.(Analysis)a.b.c.d.Answer: cDifficulty: EasyReference: p. 53-54Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?ES

48、STPS MISDSS65.63.a.b.c.d.64.Answer: bDifficulty: EasyReference:p. 63(Synthesis)Analysis in terms of differentiate and appraiseDifferent firms can work collaboratively on product design, marketing, and production through:An intranetAn extranet A KMSA CRMa.b.c.d.Answer: dDifficulty: HardReference:63Wh

49、at type of information system is an intranet most easily adapted to:CRMMISTPS KMSSynthesize in terms of bringing information togethera.b.c.d.Answer: aDifficulty: EasyReference:p. 63Buying or selling goods over the Internet is called: e-commerce e-business an intranet an extranet74(Analysis)a.b.c.d.A

50、nswer: bDifficulty: EasyReference: p. 63You would recommend that a system interface use a portal when:employees need to communicate with clients and vendors. employees need to collaborate with suppliers and vendors. employees need to reference multiple sources of data. employees need to use data fro

51、m the Internet.17 / 1767a.b.c.d.Answer: bDifficulty: EasyReference:p.64Synthesize in terms of brining information togetherThe use of digital technology and the Internet to execute the major business processes in the enterprise is called e-commerce e-business enterprise applications MIS68a.b.c.d.Answ

52、er: cDifficulty: EasyReference:p.64The principal liaison between the information systems groups and the rest of the organization is a/an:ProgrammerInformation systems managerSystems analystCIO69is a senior manager who oversees the use of IT in the firm.Answer: cDifficulty: EasyReference:p.65a.CEOb.C

53、FOc.CIOd.CIT70Development and support services for a firms business systems are provided by:a.b.c.d.IT educational services.Answer: cDifficulty: HardReference: p. 65IT management services. application software services. IT standards services.71a.b.c.d.7273Answer: dDifficulty: HardReference: p. 65The

54、 advantage of a decentralized arrangement of the information services function, in which each functional area of the business has its own information systems department is:a.b.c.d.more likely to produce more compatible systems and more coherent long-term systems development plans.lower costs of technology purchases.systems are built that directly address that function s business nee. ds systems are built that can fu