凯悦酒店商务中心操作手册Business Centre BC-03 Handling EMS Courier Service

1、Policy Name:Handling EMS - Courier service Effective Date:Revised Date:Applicable :AllForms to use:EMS Shipment Air Waybill Front Office Voucher (Guest) Courier Service Authorization Form (Internal)Refer to : Policy- It is the policy of the hotel to provide EMS service from the Business Center.- EMS

2、 service is only rendered for courier services within the Greater China region. (This does not include Taiwan, Hong Kong and Macau)Procedures1. The EMS Waybill must be clearly completed including the receivers address and contact number.2. The courier charges are determined by weighing the items (in

3、cluding the box), and then check against the corresponding price list from the EMS price sheet. A 30% cost is to be added onto the price chart as service charge.3. FO Voucher is required (with name printed, room number and signature obtained) for the Hotel guest. Internal sending must complete the C

4、ourier Service Authorization Form. Department Heads approval and authorised signature is required for the form.4. The FO Voucher Number must be written on the Shipment Air Waybill. Likewise, the Tracking Numbers must also be written on the FO Voucher for reference. A photocopy of the Shipment Air Wa

5、ybill is given to the sender for as confirmation.5. After posting the charges in the system, the EMS Air Waybill and the FO Voucher (white copy) should be attached to the item. For internal staff, instead of the FO voucher, the Authorization Form is attached together with the item.6. The pink copy o

6、f the FO Voucher is then attached to the invoice to be submitted to Finance at the end of the shift.7. Call the EMS courier service to pick up the items.8. When the item is being picked up, confirmed the price with the Courier man to avoid wrong charging. The last page of the EMS Air Waybill is left

7、 for our record. Attach it together with the FO Voucher (white copy) or Authorization Form.9. Filed this information into the EMS folders accordingly. One Folder for EMS Guests and the other for EMS Internal Staff.Additional Information1. Opening time begins 9:30 to 18:00 from Monday to Sunday except Statutory Holidays. 2. EMS company Te