希尔顿酒店迎接五星评定组到酒店视察的安排

1、For personal use only in study and research; not for commercial use芇 Run dow n of5 Sta rinspectionvisit羅五星评定视察安排节 September 25 & 26, 2010蚁 2010 年 9 月 25-26 日蚈 Updated on September 24 at 19:00蒃更新于 9 月 24 日肁螀 Saturday, September 25, 2010螅 2010 年 9 月 25 日星期六膅袀 Time袀时间膆 Action蚃负责人袃 Remarks羀备注薇 Coaster i

2、s leaving to Holiday Inn 莅考斯特出发到景园假日蚂 14:00肀 Tony, Ivan羈 Ivan check cars 螂 Ivan 检查车辆莁 Sightseeing with Committee 膀陪同星评委员游览荿薄蒄芀 Ensure VIP amenities are set up in the room 薅确保各个 VIP 客房备品配备到位芆 16:00膂 Petr芀羆 Guests arriving at the hotel 蚄星评委员抵达酒店 羁 Welcome 莀欢迎莇莆螀 Mr, Yan, Stefan, Petr, John, Ivan, Anth

3、ony, Simon葿 Present flowers in the lobby膃薅?蚃17:15/30螈在大堂献花肂莃芄蚀莈袄 In room check-in衿聿莆螃入住客房蒈蒅羅羆?蕿 708 Ms WANG Pei Rong肃袁肅袅 王培荣 女士罿蚃?蒈17:20/35螇薆 750 Mr GONG Wen Bo膈膆薂 巩文波 先生莇?螁虿 702 Ms MA Shang Ying薃薈 PC in room芆 马尚英 女士蒂?膇客房内准备电脑芈肄 740 Mr TIAN Yan Ying薄螈?芁 田延营 先生薀芅蚈蝿 712 Ms WANG Shu Juan芁?薈 PC in room蚇

4、 王淑娟 女士莈莆客房内准备电脑螆 715 Mr YANG Yuan Chun腿?莄 杨元春 先生蝿 711 Mr LI Ke Yun肈 李克云 先生薃 Committee will refresh in their room蚅螄莂螈星评委员在客房内休息袇 Meeting Room has to be set up膁 17:30蒇 Shengwen羄肆准备好会议室蒆 Water, Tea, Fruits, Cookies, Folder, etc .膁水，茶，水果，曲奇饼，文件夹，等等膄 All 4D and HOD to be in Meeting Room 1蚆 17:30羃 Mr. Ya

5、n, Stefan, Petr, John, Tony,Anthony, Ivan, Shengwen, Maggie,芁所有总监和部门经理到达会议厅 1Charles, Dick, Henry, Vic, Monica袈莁 Meeting螆螅蚈羆膃螂会议肄 17:50肁薆 Committee will proceed to Meeting Room 1 on L2蚀袆膄星评委员到达 2 楼会议厅 1蒈 18:00蒄 Stefan袄 Short welcome speech袈致欢迎辞 芈 Presentation 羃演示介绍 羄 Discussion 艿讨论芃芈 Tony芃 VIP 1 in

6、CNR to be ready for Dinner 莃中餐厅 VIP 1 准备好晚宴虿 18:00肆 Shengwen, Charles芆莃 Dinner肀晚宴螇 Committee will proceed to CNR 肅星评委员达到中餐厅蒃 Dinner will start蒁晚宴开始芅 Dinner will finish at approx 袃晚宴大约结束薃 Formal Dinner Show time ! 袁正式晚宴 发挥最佳水平！羇袆蚃 18:30羈虿 18:45蚅螃20:00/30荿膇蒄袂 Stefan, Petr,Tony, Mr Yan螀 HOD - stand by衿

7、部门经理 待命膃 Turndown Service羂夜床服务膁 Refresh room芇整理房间芆 Replace amenities & water 羂更换备品和水芈 Place chocolate 聿摆放巧克力羅 Gift to be placed in the room 肂在客房内摆放礼品蝿 18:00蒆螄膂腿 Henry膈螆 Shengwen,Charles节薀蚆薅莂 Mr Yan羁莈 After Dinner committee will start with the site inspection莄晚宴后星评委员开始视察蒂 20:00肈 Mr Yan, Stefan, Tony,

8、 Monica袆肃 Banqueting蚂膅羃膁 Michael &蚄羀薁宴会设施蚇Shengwen莇葿 Meeting room 2,3袁羁蚇蝿薈会议厅 2,3螈袇肆螄莁膆 VIP waiting area膀蒅肈薁 VIP 贵宾休息厅羁膈莆袀 Board room腿芇螄羆会议室蕿袅螂芄芀薆袅 Ballroom south to north蕿肁膄蚁宴会厅由南厅到北厅薀罿袄芁 BQT store room肇?薄 Charles袈 Ensure floor is蚈宴会厅仓库dry 确保地面干燥蚄 BQT kitchen螁宴会厨房芈 Room Site inspection膃肁芇袆羃客房检查膄 Pe

9、tr, Henry羄 L8: P-Suite, 812, 808袃艿8楼：总统套房， 812,808袈 Ivan螆 L7: EF lounge羆7 楼：行政酒廊肄 L6: 618, 628蚀6 楼： 618 ， 628蒈 L3: 347螅3 楼：347羂 Lobby Bar & Lounge羅 21:00肃 Shengwen, Linda虿 Ensure Lobby is busy, invite guests羃大堂吧/酒廊确保酒廊生意繁忙，邀请客人芈 Bar and lounge螅吧和酒廊蒇 Teahouse tea break羅 21:00薃节螄茶室茶歇膃 Tea, Water, ?肀茶，

10、水蒁 Front of Hotel:聿螇肄羆袆蚇酒店前方蒂 Ivan蚂 Could be on薆 Hotel entranceSunday蒀莂酒店入口羇有可能在周日进行蕿 Ivan蚈 Car park袃蚈荿停车区域薂 Vic蚄 Optional莅 CCTV袁螂可选项蒂中控室莈 Front Office薁肈薀膆前厅部羄蚅 Could be onSunday肁 Ivan, John蒃 Concierge螈薄有可能在周日进行袂礼宾部莁蒆 Ivan, John蝿 Luggage Room螃袈行李房膁 Ivan蒆 Reception腿羁前台接待膈?膀 Kiosk螆莆精品店芁 Ivan芅 Business

11、 Center肁商务中心羀 Health Club膅蚀葿莇健身中心衿螆艿 Petr, Frank袀莃 Hair Salon, Massage Room羄袈蒁美容美发厅，按摩室蚀袇莁 Gym, Chess Room, Billiard, Table Tennis, Squash芀蒅袅健身房，棋牌室，桌球室，兵乓球室，壁球室螇羀蚃艿莆 Swimming pool螀 Mr Yan, Spa Mgr薈 Be ready with薁游泳池foot massage 准备蚁足疗蒈 Spa薇水会芃 Escort guest back to rooms芆 22:30莄 Ivan肀莄引领星评委员回客房虿2 -3

12、team members肆 2-3 名员工螈肅 Sunday, September 26, 2010蒄 2010 年 9 月 26 日星期日蒁芆 Time薃 Action羈 Remarks袄时间薈负责人薃备注蚃 Wake up call莆 7:30蚆 Ivan莀 To be confirmed罿叫醒电话服务螃tomorrow evening膈明晚确认莅 Breakfast羅螄羅袃早餐肃膃螁 Reserve table for 8 pax in non-smoking area虿 7:30蒇肀 Shengwen, Linda薆在无烟区预定 8 人座位膄 Introduce Buffet袃介绍 B

13、uffet 早餐袈 Breadbasket and Fruits placed on the table芇在餐桌摆放面包篮及水果羂 Assist guest as much as possible羃尽可能地协助客人芈 Serve food as much as possible螅尽可能地帮客人拿取食品薃 EF Lounge Breakfast standby蒁蚇 Ivan薆节行政酒廊早餐准备待命莂 Guest Room螇 8:30蒂袁蚈客房肄蒀荿 Refresh / clean room蕿 Henry袃莅整理 /清洁客房薂 Shengwen,蒂 Replace amenities, water

14、, etcCharles聿更换备品，水等等。羆 After Breakfast committee will continue with the site inspection袆早餐后星评员继续视察酒店蚂 20:30羇 Mr Yan, Stefan, Tony, Monica蚈蚄 River Side Caf 蒃袂蒆蝿羁螂西餐厅袈 Charles, Kevin膀 Ensure floor is莈 Kitchendry膆厨房莆确保地面干燥芅 Hanjiang Korean Restaurant螈蒆羄螃蒀肁韩餐厅膁 Shengwen, Tom螈 Ensure door is薁 Restaurant

15、腿closed肈餐厅莆 Charles袄确保门关好羄 Kitchen肁厨房螃 Banqueting薅莄葿 Optional蝿蝿薀宴会设施蚇肈 Michael &袆可选项袂腿 Ballroom south to north 薆宴会厅由南厅到北厅 薂 BQT store room 虿宴会厅仓库螆Shengwen蒈肃罿袀蚇袅 Ensure floor is衿 Charles薀 BQT kitchendry肄宴会厨房聿确保地面干燥羆 Harbor Seafood蒅薃螇腿膇肅中餐厅羇 Maggie,螂蚃 Private Dining RoomShengwen袂腿包房芄膈 Ensure floor is莇

16、A la carte room螇点菜区S蚂 Maggie, hengwendry薅确保地面干燥薀蒂 Main dining hall蒅 Maggie,蒃用餐大厅Shengwen肃螈 Kitchen螂 Charles, Tony芅厨房Going from Harbor Seafood lobby via Staircase B to B1 back of house 由中餐厅大堂经由楼梯间 B 到达负一层酒店后台区域B1 Team member facilities 负一层员工设施Locker rooms (female and male) 更衣室(女更衣室和男更衣室) Training roo

17、m 培训教室Relax room 员工活动室 Cafeteria 员工餐厅 Cafeteria Kitchen 员工餐厨房 Smoking Room 吸烟室AnthonyAnthonyAnthonyAnthony, RyanAnthony, RyanAnthonyEnsure door is closed 确保门关好Keep door closed 保持门关闭Careline 关爱热线IvanGoing from CARELINE to Emergency Staircase C to go to Golf Driving Range 由关爱热线经由楼梯间 C 到达高尔夫练习场Tea Brea

18、k in Golf Driving Range 高尔夫练习场茶歇3 kind of fresh juices3 种鲜榨果汁Water 水Fresh fruits 新鲜水果 Cold towels 冷毛巾Golf Bag with Golf Clubs 高尔夫包及高尔夫球杆9:00Charles, ShengwenGolfPetr, pls follow upTennis Court 网球场Optional 可选项Going from Golf Driving Range to Hotel Lobby 由高尔夫练习场到达酒店大堂9:30EF Meeting Room 行政酒廊会议室Set up for 6 pax 准备 6 人座位 Water, pad and pencil 水，笔记本和铅笔 Service 服务Meeting will start approx 会议大约开始Meeting will end approx 会议大约结束9:4510:45Be quite in thePantry 备餐间保持安静Feedback Meeting 信息反馈会议Committee will proceed to Meeting Room 1 o