县工商局信访工作制度

1、县工商局信访工作制度 一、信访工作原则 1、坚持实是求是的原则，认真搞好调查研究，在政策允许的范围内积极给予解决。 2、认真执行党的方针政策和法律法规，信访人的正当权益、合法要求应当满足；对超出政策规定的要求，要做好疏导工作，坚决维护政策、法律的严肃性，维护党和国家的利益。 3、解决问题与思想教育相结合。信访人属思想认识问题要通过思想教育的方法、民主的方法、批评与自我批评的方法、说理的方法进行疏导教育，使他们提高认识问题、放弃过高要求。对无理取闹者，要严肃处理。 二、信访工作内容 1、受理本系统、本单位和上级机关交办的来信来访事宜，为信访群众排忧解难，满足群众的正当要求。 2、向局各有关单位交

2、办来信，来访事宜，并督促检查处理情况。 3、及时处理群众的各种建议式批评意见，调解社会矛盾，维护社会安定。 4、定期综合研究人民群众来信、来访的情况和问题，脑量向局领导反映有苗头或倾向性的问题，并提出解决问题的建议，对揭发检举的信访案件，要做好保密工作。 5、协助局领导检查本系统、本单位的信访工作，发现和处理问题。 三、信访工作的落实 1、工商行政管理局监察室负责信访工作。 2、监察室对来信，来访，要做好登记和记录，按照分级负责归口办理的原则，对应该转办的来信或来访案件要经局长批示后及时转办。承办单位要按转办要求将办理结果答复本人，并向市工商行政管理局办公室报告办理结果。信访案件要立卷归档。

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