管理学原理答案

1、CHAPTER 1 Innovation for turbulent time （ 1）TRUE/FALSE1. Management is often considered universal （通用的）because it uses organizational resources to accomplish goals and attain （达至V） high performance in all types of profit and not-for-profit organizations. T2. Leadership involves the use of influence

2、to motivate （刺激） employees to achieve the organisationTs goals.3. Organising means defining （明确） goals for future organisational performance and deciding on the tasks and resources needed to attain them. F4. Efficiency refers to the degree to which the organisation achieves a stated （规定的） objective

3、（目标） . F5. The manager s ability to think $战1略性的JI） requires high technical skills and a proficiency精通）in specific tasks withinan organisation. F6. First-line managers are the managers who have the responsibility for making the significant （重大的） strategic （战略上的） policydecisions, often with staff man

4、agers assisting （帮助）them in these decisions. FMultiple Choice1. The figurehead role involves:A. motivating and communicating with staffB. initiating （发起） changeC. handling ceremonial （正式的） and symbolic activitiesD. developing information sources within the organisationE. staying well informed about

5、current affairs C2. How an organisation goes about accomplishing a plan is a key part of the management function of:A. planningB. organisingC. leadingD. controllingE. motivating B3. Which of the following is not a function of managementA. controlB.planC. organiseD. leadE. performance E4. A social en

6、tity （本质）that is goal directed and deliberately （慎重地）structured is referred to as:A. an organisationB. managementC. employeesD. studentsE. tasks A5. Which of the following types of skills is the understanding of and proficiency in the performance of specific tasksA.human skillB. leadership skillC.te

7、chnical skillD. conceptual （概念上的） skillE. social skill C6. The informational role, according to Mintzberg, is a（n） roleA. entrepreneur （企业家）B. leaderC.figurehead （有名无实的领袖）E.monitor EFILL IN THE BLANKS1. Social forces are the aspects of a culture that guide and influence relationships among people.2.

8、 Economic forces pertain （属于）to the availability, production, and distribution（分配）of resources in a society.3. The learning organization can be defined as one in which everyone is engaged in identifying and solving problems, enabling the organisation to continuously experiment, change, and improve,

9、thus increasing its capacity to grow, learn and achieve its purpose.4. Empowerment （授权）means giving employees the power, freedom, knowledge and skills to make decisions and perform effectively.5. List three of the basic ideas of scientific man 会议员 agement.Trained workers in standard （标准的） methodDeve

10、loped standard method for performing each jobSelected workers with appropriate abilities for each job6. Weber s vision of organisations that would be managed on an imperson,arlational （合理的） basis is called a（n） bureaucratic （官 僚的）7. List the three assumptions （设想） associated with McGregor s Theory X

11、.People are lazy; People dislike responsibility; People lack ambitionCHAPTER 1 Innovation for turbulent time （ 2）TRUE/FALSE1. The learning organization is an attitude or philosophy （哲学） about what an organization can become. T2. The essential idea in a learning organisation is efficiency. F3. As a m

12、anager, Lou prefers to think in terms ofcontrol over rather than control with others. This is in agreement with the idealearning organisation. F4. Empowerment means giving employees the power, freedom, knowledge, and skills to make decisions and perform effectively. T5. Theory X and Theory Y, propos

13、ed by Douglas McGregor, provide two opposing （相反的） views of workers: Theory X recognises thatworkers enjoy achievement and responsibility, while Theory Y recognises （承认） that workers will avoid work whenever possible. FMULTIPLE CHOICE1. forces refer to those aspects of a culture that guide and influ

14、ence relationships among people.A. LegalB. EconomicC.PoliticalD. PsychologicalE. Social E2. Variables （变量）such as interest rates, inflation （通货膨胀） and trade tariffs （关税）are all examples offorces.A. technologicalB. politicalC. socialD. socio-educationalE. none of the aboveE3. Strategy has traditional

15、ly been the sole （唯一的） responsibility of:A. middle managementB. project managers（项目经理）C. company accountantsD. top managersD4. During the early twentieth century, the prevailing （普通的） management perspective （观点）,which emphasised rationality （合理 性） and a scientific approach, was the perspective.A. sc

16、ientificB. behaviouralC. classicalD. quantitativeE. Pareto C5. The three subfields （子域） of the classical perspective include:A. bureaucratic organisation, quantitative management, and the human relations movementB. quantitative management, behavioural science, and administrative managementC. adminis

17、trative management, bureaucratic organisation, and scientific managementD. scientific management, quantitative management, and administrative managementE. none of the above C6. Bruce believes his employees are responsible and able to work without intense direction and supervision （管理） . He is a:A. T

18、heory X managerB. Theory Y managerC. Theory Z managerD. contingency （偶然性） theory managerE. classical manager BSHORT ANSWER1. Briefly discuss the relationship between management skills and management level.skills summarize in three categories:conceptual skills , human skills and technical level conta

19、ins :top managers ,middlemanagers ,first-line managers and managers need conceptual skills,nonmanagers need technical skills,human skills is important to all management level（管理技能有三种：概念技能、人际技能、技术技能。概念技能包括：高层管理者、中层管理者、一线管理者和非管理者。高 层管理者需要概念技能。非管理者需要技术技能。人际技能对于管理水平来说很重要。）2. What is the difference betwe

20、en efficiency and effectiveness Which is more important for performance2. 效率和效益向来都是企业追求的目标，二者既有联系又有区别。效益是指做正确的事情，效率则是做事情运用正确的方法。效 益比效率更重要，因为无论效率再高，只要所做的事情不对，其结果就会是无益的劳动，而所付出的一切努力不过是一种浪费。 追求效益必须考虑效率，考虑效益实现的速度问题。CHAPTER 2 The environment and corporate cultureTRUE OR FALSE1、The study of management trad

21、itionally has focused on factors external to the organisations.F2、The general environment and the task environment are the two layers of an organisationsTexternal environment.3、Customers and competitors are two important sectors of the economic dimension （次元） of a firm s general environmenFt.4. Othe

22、r organisations in the same industry or type of business that provide goods or services to the same set of customers are referred to as suppliers. F5. The internal environment within which managers work includes corporate （公司的） culture, sociocultural aspects and customers. FCHOICE1. Which of these i

23、s a part of an organisation s internal environmentA. its customersB. its salespeopleC. its wage structureD. its suppliersE. its competitors B2. The environment represents （表现） the outer layer of the environment and affects organisations A. task; indirectlyB. general; directlyC. internal; directlyD.

24、internal; indirectly （间接地）E. general; indirectly Es getneral environmen3. Which of these is NOT a part of an organisationA. technologicalB. economicC. competitorsD. legal-politicalE. sociocultural C4. An organisation s task environment includes all of the following EXCEPT:A. competitorsB. customersC

25、. labour marketsD. employersE. suppliers D5. Which of these are included in an organisation s task environmentA. suppliersB. accounting procedures （手续）C. technologyD. governmentE. demographic （人口统计学的） characteristics A6. Which of the following consists of demographic factors, such as population dens

26、ityA. technological environmentB. sociocultural environmentC. legal-political environmentD. internal environmentE. economic environment B7. The represents people in the environment who can be hired to work for the organisation.A. competitorsB. labour marketC. suppliersD. customersE. government B8. W

27、hich statement （叙述） below is correctA. When environment is dynamic （活跃的） , uncertainty is low.B. When the environment is unstable （动态的） , uncertainty is low.C. A dynamic environment has more uncertainty than a stable environment.D. The stability （稳定性）of the environment does not determine the structu

28、re of the firm.E. None of the above. C9. Research has found that a（n） structure works best when organisations experience uncertainty.A. flexible（灵活的）B. mechanistic（机械的）C. intuitive（直觉的）D. inorganicE. rigid （死板的） AFILL IN THE BLANKS1. The external organizational environment includes all elements （元素）

29、existing outside the boundary （分界线）of the organisation that have the potential （可能性） to affect the organisation.2. The general environment is the outer layer that is widely dispersed and affects organisations indirectly.3. The internal environment includes the sectors that conduct day-to-day transac

30、tions （交易） within the organisation.4. The labor market represents people in the environment who can be hired to work for the organisation.SHORT ANSWER1. Briefly describe the task environment and its four primary sectors.task environment includes those sectors that have a direct working relationship

31、with the include customers,competitor,supplier,and the labor are the people and organizations in the environment who acquire goods and services from the isother organizations in the same industry or type of business that provide goods or services to the same set of are people and organizations who p

32、rovide the raw materials the organization uses to produce its market is the people available for hire by the organization.（任务环境包括和团体有正确的工作关系。这些包括消费者、竞争者、供应商和劳动力市场。消费者是指那些从企业购买产品 或者服务的个人或组织。竞争者是指那些与本企业处于同一个行业、提供与本企业相同或类似产品的企业。供应商是那些提供 原材料给企业用来生产的个人或组织。劳动力市场是指能够为企业所雇佣的所有人的集合。）2. Briefly describe and d

33、iscuss the various levels of cultureis the set of key values,beliefs, understandings,and norms that members of an organization can be analyzed at the surface level and deeper level includes artifacts,such asdress, office layout ,symbols,slogans, level has two first one is expressed values,such as Th

34、e Penney Idea,The HP Way.The second one isunderlying assumptions and deep beliefs ,such as people here care about one another like a family.（文化是指由一个组织内部所有成员共同认可的价值观、信仰、共识及生活准则。文化被分解为浅层次和深层次。浅层次包括 人工制品，例如裙子、办公布局、符号、标语、仪式。深层次有两方面。一种是明确的价值，如“The Penney Idea”、“ The HPWay”。另一种是潜在的假设和深深的信仰，例如“这儿的人们把别人视作家庭

35、成员关怀”。）CHAPTER 4 Ethics and Social ResponsibilityTRUE/FALSE1. Found between the domains （领域）of law and free choice, ethics （道德规范）is the code of moral principles that governs any individual or group. T2. Most ethical dilemmas （困境） involve a conflict between the needs of the part and the whole. T3. Th

36、e four approaches that guide ethical decision making are utilitarian （功力的）,individualism, moral-rights and objective dualism （双 重论） . F 应该是 justice approach 公正原则4. Free choice lies between the domains of codified law and ethics. F5. Most of the laws guiding human resource management are based on the

37、 individualism approach. F6. Culture is the only aspect of an organisation that influences ethics. F7. All stockholders of an organisation are its stakeholders, but not all stakeholders are its stockholders. TCHOICE1、 Which of these refers to the code of moral principles and values that govern behav

38、iour with respect to what is right and wrongA. social responsibilityB. free domainC. ethicsD. codified law（编纂法典）E. discretionary（任意的）responsibility C2. Around per cent of adults reach the level three stage of moral development.A. 30B. 40C. 50D. 80E. 20 E3. Ethics deals with values that are a part of

39、 corporate culture and shapes decisions concerning social responsibility withrespect to the environment.A. internal/externalB. external/externalC. internal/internalD. external/internalE. none of the aboveA4. The assumption （假设） that If it s not illegal, it must be ignores which of the followingA. do

40、main of codified lawB. domain of ethicsC. domain of free choiceD. discretionary responsibilityE. domain of symbolismB5. The golden ruledo unto others as they would do unto youis:A. an example of the utilitarian approach to ethical behaviourB. representative of the moral-justice approach to moral dec

41、ision makingC. an example of the values that guide the individualism approach to ethical behaviourD. an age-old piece of advise not to be taken too seriouslyE. an example of the justice approach to ethical behaviour C6. Individualism is most closely related to:A. social responsibilityB. free choiceC

42、. economic responsibilityD. codified lawE. togetherness B7. Sexual harassmen（t 性骚扰） is unethical because it violates （违反） an important part of which approach to ethical behaviourA. the utilitarian approachB. the individualism approachC. the justice approachD. the moral-rights approachE. the defensiv

43、e （防御的） approach D8. Most of the laws guiding human resource management are based on the:A. utilitarian approachB. moral-rights approachC. individualism approachD. justice approachE. collectivism （集体主义） approach DFILL IN THE BLANKS1. ethics is the code of moral principles and values that govern the

44、behaviours of a person or group with respect to what is right or wrong.2. A（n） ethical dilemma arises in a situation when each alternative choice or behaviour is undesirable （不良的） because of potentially （可能地） harmful ethical consequences.3. List the four criteria （条件） for ethical decision making des

45、cribed in the book. utilitarian approach;individualism approach ;moral rights approach ;justice approach4. List four examples of primary stakeholders.investors,suppliers,customers, stakeholdersSHORT ANSWER1. Explain the concept （概念） of a stakeholder and list five common stakeholders1. A stakeholder

46、is any group within or outside the organization that has a stake in the organizations performance.the localgovernment ;the nature ; physical environments ;special interest groups; the quality of life（利益相关者是指在组织的内部或外部，与公司经营业绩相互关联的任何个人或组织。当地政府、自然、物理环境、特定兴趣 小组、生活质量。）CHAPTER 5 Planning and Goal SettingT

47、RUE/FALSE1. Of the four management functions, organizing is the most fundamental （根本的）,as everything practical （实际的）stems （血统） from careful organization. F2. A desired future state that the individual or organization attempts to realize is a goal. T3. Plans specify （歹U举）future ends; goals specify to

48、day smeans.4. The act of determining the organisation s goals and the means for achieving them is called goal settFing.5. Goals and plans are valuable to an organisation because they provide legitimacy （合法）,rationale （基本原理）for decisions and an increase in motivation （积极性） and commitment （承诺） . T6. A

49、n organisation s mission describes its reason for existenTce.7. Mission statements often reveal （显示） the company s philosophy as well as purpose. T8. Strategic plans and goals are those that focus on where the organisation wants to be in the future and pertain （属于） to the organisation as a whole. T9

50、. Reviewing progress is the most difficult step in an MBO process. F10. Long-term planning includes strategic goals for the overall organisation.TCHOICEA.planB.vision statementC.goalD.mission statementE.ideaC2. _ specify future ends and _ specify todays meansA.Goals, plansB. Plans, goals1. A desired

51、 future state that an organisation attempts to realise （明白） is called a（n）:C.Planning, organisingD. Ideas, behaviourss goals and the means for achieving themE. Mission, vision A3. Which of these is the act of determining the organisationA.organisingB.brainstormingC.planningD. developing a missionE.a

52、 blueprintC4. The planning process begins with which of theseA. the development of operational （运作的） goalsB. the development of a mission statementC. communication of goals to the rest of the organisationD. a company-wide meetingE. brainstorming B5. Theis the basis for the strategic level of goals a

53、nd plans which in turn （空的） shapes theandlevel.A. goal, mission, tacticalB. operational goal, mission and tactical （策略的）C. objective, operational, missionD. mission, tactical, operationalE. tactical plan, operational, missionD6. are primarily concerned with tactical goals/plans.A. Middle managementB

54、. Board of directorsC. ConsultantsD. Senior managementE. Lower managementAA.middle managementB.board of directorsC.consultants （咨询者）D. senior management7. Which of these are primarily responsible for strategic goals/plansE.lower managementD8. A statement that identifies distinguishing characteristic

55、s of an organisation is known as:A.a goals statementB.a values statementC.an income statementD.a mission statementE.a competitive-edge statementD9. The organisation s reason for existence is known as:A. the organisation s valBu.ethe organisation s visionC. the organisation s misDs.ionthe organisatio

56、n s goalE.the organisation s serviceC10. We seek to become the major computer maintence （维修）business in Shanghai is an example of a statement you are mostlikely to find in the organisation s:A. tactical goals B. operational goalsC. missionD.tactical plansE. operational plansC11. Goals that define the outcomes that major divisions （部门） and departments must achieve in order for the organisation to reach itsoverall goals are called:A.strategic goalsB.tactical goalsC.operational goalsD.a missionE.a planB12. Specific results expected from individuals a