HND员工培训与开发outcome1

1、精品文档IntroductionTlie main content of tliis report descnbes the difficulties faced by the A G Bell Ltd. in resource human the problem of the solutions. How to solve town High and management Tliis report is divided into three main parts Tlie three main parts are policy statement the main body of the t

2、raining and strategy responsibilities for training at AG Bell LtdTraining and dev亡loping the workforce is iinportant in company.policy statement:Section 1 Policy Statement l.AG Bell Ltd. is provide 24/7 call center seivices.Tlie company provides seivices toTlie compan/s customers by high level of se

3、rvice and high teclmology applications, stinctiire is flat organization structure Tlie department of the company is made up of between to conunuiiication hierarchy is conducive Tlie teams companys less organizations, Inter Organizational Communication is conducive to the development of the company a

4、nd to avoid mistakes in the workwants to recmit 40 new employees in High Town. The The companys organizatiom-ecniitment months. The two larger premises for the next will company relocate toand training of employees is very important Tlie company cames on the personalized training to the staffs to be

5、 ti-ained by the company staff to improve work efficiency to meet the needs of the company. The company recmitment is diversified. The company of group to Aulnerable give iliierable recmiting groups. The company attention employees Employees contribute to the organization through training.The main b

6、ody of the Training Strategy 2. the nature of AG A. BellLtdAG Bell LtdJs vision is provides services to customers by high lev亡 1 of service and 精品文档.楮品文档 high technology applications. Customers are satisfied with the service from AG BellThe companys stmctiire is Ltd. AG Bell Ltd development to get m

7、ore market share is distinctively, Ltd. AG Bell flat organization stnictiire Tlie companys recniitmentLtd. will recmits staff Horn a disadvanged group、it is veiy important for the companyto train the staff from a disadvanged group.the commitment and the contributionB.Tlie difficulties, a lot of Town

8、 Ltd. AG Bell come to High to face Commitment: and is low rate economic difficulties includes local decline, local Employment skills is low. But AG Bell Ltd. to overcome these difficulties The company laborefstiaiiiiiig staff to improve skills and work efficiency. Tlie company is committed to thewor

9、k employee to company each employee The encourage every of fair tieatment better. The good perfbniiance of the staff is good for the organization to achieve the goal and profit maximizationTlie AG Bell Ltd. lias made a lot of contributions to the society. AG Contribution: High Ltd. helped a staff fr

10、om disadvanged group. AG Bell will Bell Ltd. recmits ease giouprsTown down the unemployment rate. The company helped disadvang己d the burden on the family. Companies can open lectures and psychological counseling can psychological baniers The Company overcome to help disad*anged group good companys T

11、he and strengthen exchanges cooperation between employees, reputation is good for the company to get the customers satisfaction and more market share.The main body of the training strategy Section 2:the majorissues of AG Bell LtdA.AG Bell Ltd. will face a lot of difficulties in the next two years. A

12、G Bell Ltd. wants to recmit 40 new employees in High Town. High proportion of traditional industries inHigh Town, so High Town employee lias no expeiience in call center sendees 精品文档.精品文档AG Bell Ltd. concerned about disadvantage gioups. AG Bell Ltd. recniitment has a characteristic, recmit staff fro

13、m disadvantage groups Tliey may hap psychological barriers Staff from disadvantage groups may have an inferiority complex and they may not be willing to communicate with their colleagues They need equal treatment and traming.High Towns local economic downtiun Tlie unemployment rate of High Towns tra

14、ditional manufacturing industiy is low. So the skills of the unemployed workeis are low. The company takes a long time to train the staff.B. Training needsAG Bell Ltd. movud to High Town fiv亡 years ago. AG Bell Ltd. needs to have a familiar process in High Town. The contents of AG Bell Ltd. training

15、 staff include personal team leadership; infoniiation technology; safety and health knowledge; Fluent communication skills.C. Resource implication of training needsShort-temMedium to long-tennOrganizationalTo understand the local cultural environment; About health and safety training; Lecture of emp

16、loyee psychological 己n丘 ghten;Customers service training; Cultivate customer loyalty; To update employee benefits policy;GioupAbout health and safety training; F aniiliar with work flow trainingCustomers service traiiiiiig;Training for gioup leader; Improvu the training of精品文档.精品文档Tlie training of t

17、he employees are familiar with each othergroup work efficiency.About health and safetyIndividualtrammg; tiaiiiiiig trainingJob skillsMental healthCustomers service training;The training of employees* loyalty to the companyTraining of employees1 benefits and featuresAbout health and safety training a

18、nd customers sendee training both of training for organizational group and individual. The organizational short-term training includes to understand the local cultural environment and lecture of employee psychological enlighten, organizational medium to long-tenn training includes cultivate customer

19、 sliort-tenn traiiiiiig includes loyalty and to update employee benefits policy. Groups familiar with work flow training and the training of the employees are familiar with medium to long-tenn training includes training for group leader; *s each other. Gioupand improve the traiiiiiig of gioup work e

20、fficiency. Individual short-term training includes job skills training and mental health training Indiridual medium to long-tenn training includes the training of employees1 loyalty to the company and training of employees1 benefits and featuresresponsibilities for training at AG Bell Ltd:Section 3

21、A.ManagerE.Manager analyzed the companys performance and achievements Manager精品文档.精品文档 supports an employee who works hardC.Team leaderD.Team leader has different training for different job roles.E.Training professionalsF.organization design training and development strategy. Training professionars Training professionals designed and produced m