外贸B2C客服邮件范本英文

1、本文档如对你有帮助，请帮忙下载支持！售前邮件模板自取pick upThanks for your email.We are so sorry for that our company policy dont accept to pick up by customer, please don tworry , we will test and pakeage your order well and well before we send it . Thank you for your understanding.If you have any other questions, feel free

2、 to contact us.Best Regards运费高higher shipping costThanks for your email.We marked the shipping cost higher because the ebay fee charged by the item price but not the shipping cost.Then we marked the shipping cost higher . But our total price (price +shipping cost) is the lowest price on eBay. My fri

3、end you just need see the total price(price+shipping cost) .If you have any other questions, feel free to contact us.Best Regards保修 How to Warranty?Thanks for your email.This item is the top-quality. So during 2 years warranty time, mostly it will not have any problem. If it has the problem, we will

4、 send you the replacement to replace it. Mostly it will be resolved. Finally, if the problem still can not be resolved, then please send item back to us and then we will exchange a new one or refund you once we receive it.If you have any other questions, feel free to contact us.Best RegardsWe have a

5、 professional technical support group for all the item selling. If you need any assistance on your item problem, please do not hesitate to contact us, our technical support will be there to assist you. And if you have more questions about the motor or there is anything we can do for you, please feel

6、 free to contact us. We are always happy to hear from you. Kind regards!退货政策Return policyThank Thanks for your email.We can accept the item return during 60 days.And if it is the customer fault lead to return, then we will refund the money deduct the shipping costIf it is our fault lead to return, t

7、hen we will refund you full money including the shipping cost.本文档如对你有帮助，请帮忙下载支持！If you have any other questions, feel free to contact us.Kind regards电压 / 插头voltage/ plugThanks for your email.The item suits for your country power voltage and your country plug.If you have any other questions, feel fre

8、e to contact us.Kind regards为什么拒绝offerThanks for your email.wecan taccept your offer because Our total price (price + shipping cost) already is the lowest price on eBay.It is nearly no profit sale. Hope that you can understand. We will provide the best service to you including the delivery service a

9、nd warranty service.If you have any other questions, feel free to contact us.Kind regards询价/报价? 第一次询价Ths for your email and your interest in our item.We will ship the item to you with tracking number within 8h once your payment cleared . Thetotal price (shipping cost + price) for 1 piece is XXX USD/

10、GBP . It will take about 3-5 days to your hand. After we send out the item, then we will send you the tracking number within 2days. If you have any other questions, feel free to contact us.Kind regards? 还价Ths for your email and your interest in our item.Our total price (price + shipping cost) alread

11、y is the lowest price on eBay. It is nearly no profit sale. Hope that you can understand. We will provide the best service to you including the delivery service and warranty service.If you have any other questions, feel free to contact us.Kind regards? 买多个是否有折扣Ths for your email and your interest in

12、 our item.Our total price (price + shipping cost) already is the lowest price on eBay. It is nearly no profit sale. Now we can give you only XX USD/GBP further discount. So the total price (Price+Shipping cost) for XX pieces is XXX USD USD/GBP . We will provide the best service本文档如对你有帮助，请帮忙下载支持！to y

13、ou including the delivery service and warranty service.If you have any other questions, feel free to contact us.Kind regards付款方式Payment methodThs for your email .We accept the paypal, credit card, western union, and bank wire transfer payment.Fisrt, Paypal information:Our paypal account is. also we

14、can send you the paypal invoice and then you pay for it.Second, Credit card:You can pay for the paypal invoice directly using your credit card.Third , Credit card information:First name: QiliLast name: JiangCountry: ChinaCity: ShanghaiThe last , Bank wire transfer information:Bank Name:Bank of China

15、Bank Branch:BANK OF CHINA, SHANGHAI, MEILONG SUB-BRANCHSWIFT Code:BKCHCNBJ300Bank Account Number:6561Bank Account Holder Name:Jiao RumeiBank Account Holder Address:No.67, Lane 1305, LongWu Road, XuHui District,ShangHai, China Bank Account Holder Phone Number:If you have any other questions, feel fre

16、e to contact us.Kind regardsPaypal 付款不成功Sorry and sorry for any problem .Now you can resolve the problem from the following two method. You can choose one method.发货? 发货方式和仓库 /shipping method and wearhouseThs for your email and your interest in our item.We will ship the item to you via Fedex /EMS wit

17、h tracking number. It will take about 3-5 days to your hand. After we send out the item, then we will send you the tracking number within 2days. If you have any other questions, feel free to contact us.本文档如对你有帮助，请帮忙下载支持！Kind regards? 客户要求发其他物流Thank you for your email.Usually we ship the item perFEDE

18、X or UPSfrom ourUS/UK warehouse. But if you needand we will change to ship byDHL for you.Also you need to pay forxxUSD extra shippingcost caused byDHL (because per DHL the shipping cost will be higher)So if you are agree about that, the total price will be315USD/GBP(the item price+theshipping cost p

19、erDHL )Now you can buy the item on eBay , we will send you the ebay invoice .and then you can pay for it ,you can leave us a eBay note after you pay for it .If you have any other questions, feel free to contact us.Kind regards? 部分国家不发货Thank you for your email.We are very sorry to tell you that, we c

20、ouldnt send this item to your contour because of custom problemSorry about that. And we hope you can understand us.hope we can do business in the future!Best Regards是否有说明书Thank you for your email.Yes, we will provide professional instruction in English .If you have any other questions, feel free to

21、contact us.Kind regards是否有关税tax? 无关税国家Thank you for your email.We already sent thousands of quantity packages to your country. Do not have any package be charged tax. So we guarantee it is no tax to your country. Or we will pay for it for you.If you have any other questions, feel free to contact us.

22、Kind regards? 可能产生关税的国家Thank you for your email.We will mark the item at the lower value for you so that you do not need to pay for the tax or only本文档如对你有帮助，请帮忙下载支持！need to pay for a little tax.If you have any other questions, feel free to contact us.Kind regards询问品名后标注的字母意义Thank you for your email.

23、Thank you for your email and the letter a, b, c after the item title.The listings items are exactly the same item. We use the letter a, b, c title to mark it as the different day listing. The items are exactly the same item. If you have any other questions, feel free to contact us.Kind regards未付款? 要

24、取消交易Thank you for your email.Sorry and sorry for any problem , because ebay system will open an unpaid item case for all the orders automatically that haven tbeen paid within 8days ,and It must be closed automatically after 4 days.please dontworry,there is no any problem with your eBay account.If yo

25、u have any other questions, feel free to contact us.Kind regards? 未付款 case（未关闭）Thank you for your email.We are so sorry for the inconvenience but we have to explain to you that we do not mean to open the case to you. It is ebay system will open an unpaid item case for all the orders automatically th

26、at haven tbeen paid within 8days ,and It must be closed automatically after 4 days.please dontworry,there is no any problem with your eBay accountAnd Just now we check your order and found it will closed within X days If you have any other questions, feel free to contact us.Kind regards? 未付款 case（已关

27、闭）Thank you for your email.We are so sorry for the inconvenience but we have to explain to you that we do not mean to open the case to you. It is ebay system automatically will open an unpaid item case for all the orders that haventbeen paid within 8days ,and It must be closed automatically after 4

28、days.please dontworry,there is no any problem with your eBay accountAnd Just now we check your order and found the unpaid item case has been closed.If you have any other questions, feel free to contact us.Kind regardsat the end of the l本文档如对你有帮助，请帮忙下载支持！amazon 其他卖家Thank you for your email.Your email

29、 has been recieved and will be replied soon when it is available.Kind regards客户问是否包含增值税VATThank you for your email .sorry and sorry for this problem that our total price do not include the VAT.If you have any question please feel free to contact with us .Kind regards春节回复客户Dear Sir or Madam:Thanks fo

30、r your email.Because the international time is different. We are midnight when you are daytime .It is the Chinese Spring Festival Holiday from Jau 30th to Feb 4th in Chinese. All the sellers do not work in our country during Chinese Spring Festival Holiday.1.If you send us the email, we will reply y

31、our email within 2 days .2.If you want to buy the item, we will send out all the items on29 January. If you are veryurgent, please email us,we will send the item according to your request.3. If you already received your item and your item has any problem, please email us the problem in detail, we wi

32、ll reply your email within 2 days.4. If you have the urgently thing , please call us 0086 (Pacific Time: 0:00 7:00 and 19:00 24:00) Thanks for your waiting!Have a good day!售后邮件模板通知客户不要开投诉/ 差评? EbayPlease DO NOT OPEN EBAY CASE OR LEAVE NEGATIVE FEEDBACK before we resolve problem for you .or If you ha

33、ve any question with item, please contact with us by email or by phone, we are the best trust seller ,we can resolve any problem for you .Tel: 0086or 0086 .Your item comes with two years warranty. So if your item has any problem within two yea rs, please do not hesitate to contact us, we are always

34、here to service you.本文档如对你有帮助，请帮忙下载支持！? AmaoznPlease do not open the A-to-Z cliam or leave negative Neutral feedback before we resolve problem for you .or If you have any question with item, please contact with us by email or by phone, we are the best trust seller ,we can resolve any problem for you

35、 .Tel: 0086or 0086 .Your item comes with two years warranty. So if your item has any problem within two yea rs, please do not hesitate to contact us, we are always here to service you.发货前? 发货前要电话Thank your for buying our item and our payment has been received.please send us yourtelephone number, whe

36、n the item arrive to you ,the shipping carrier can contact youto sign for your item.Kind regards? 发货前要税号Thank your for buying our item and our payment has been received. please send us your CPF (tax number ),because the shipping company needCPF for item delivery.Kind regards? 发货前要取消交易还未发货Thank your

37、for buying our item and our payment has been received.We haventshipped out your item ,if you don twant it , we will operate according to the following steps:1)We will not ship the item and issue you full refund ;2)at the same time ,we will send you a request to cancel the transaction ;3)then please

38、accept the request so that we can ask for the ebay fee for your order.Thank you for your time to confirm this .then we will refund you ASAP .Kind regards已经发货Thank your for buying our item and our payment has been received.Sorry and sorry for any problem ,we usually ship the item within 8h after paym

39、ent recived .Ttracking number :Tracking web:because of the web update ,you can track it within 24H.本文档如对你有帮助，请帮忙下载支持！Just now we check and contact with the shipping carrier to intercept the parcel ,but failure to do that .My friend,there will be two choice for you :1） You can please refuse to sign f

40、or the pakeage,once we recived it ,we will issue you refund ;2） Please sign for it then send the pakeage to our another customer address once you recive it .we will issue you full money once our another customer recived it .Our return policy:We can accept the item return during 60 days.And if it is

41、the customer fault lead to return, then we will refund the money deduct the shipping costIf it is our fault lead to return, then we will refund you full money including the shipping cost.If you have any other questions, feel free to contact us.Kind regards? 发货前要换地址不可以换Thank your for buying our item

42、and our payment has been received.My friend,Sorry for that acording to the ebay and paypal policy ,we must send you the item to your paypal address which you have already sent to us when you paid your item.the adress is as following:Buyer addressWe will/have shipped the item viaFedex/DPD,and then we

43、 will send the trackingnumber to you within todays .Thank you so much for your understanding .Kind regards可以换 / 客户坚决换Thank your for buying our item and our payment has been received.My friend,Sorry for that acording to the ebay and paypal policy ,we must send you the item to your paypal address whic

44、h you have already sent to us when you paid your item.the adress is as following:Paypal addressBut we will send the item to your new address:new addressWe will/have shipped the item viaFedex/DPD,and then we will send the trackingnumber to you within todays .Thank you so much for your understanding .

45、Kind regards客户问有没有发货本文档如对你有帮助，请帮忙下载支持！? 没发Thank your for buying our item and our payment has been received.We will ship your item within 8h,and then we will send you a notification with tracking number information .Kind regards? 已经发Thank your for buying our item and our payment has been received.We

46、have shipped the item to you.Thracking number :Tracking web:because of the web update ,you can track it within 24H.If you have any question , please don t hesitate to contact us.Kind regads? 货物被退回，已经重发Thank your for buying our item and our payment has been received.We are so sorry to tell you that y

47、our item was returned by our the shipping carrier because of shipping problem .and we already upgraded the shipping service to the delivery company which willarrive at you more faster ,but it also costed more shipment cost ,we have paid allthe shipment cost.Tracking number:Tracking web:because of th

48、e web update ,you can track it within 24H.By the way, Your item comes with two years warranty. So if your item has any problem within two years, please contact us, we are always here to service you.Kind regards? 货物已经被签收，客户说没有收到Thank your for buying our item and our payment has been received.We have

49、shipped the item to your following address客户地址 .Thracking number :Tracking web:Just now we track your pakeage and then it delivered on on 6 Mar 2011.Dontworry about that ,my friend:1) could you please comfirm that if your family person or your neighbor sign for it ;because Sometimes shipping carrier

50、 will ask your family person or your neighbor to sign for the package instead of you.2) Please contact your local Fedex Carrier for the pakeage.本文档如对你有帮助，请帮忙下载支持！Friend, do not worry. We are the top rated seller and we will resolve any problem for you.Kind regards? 货物在已经到达当地，还未妥投Thank your for buyin

51、g our item and our payment has been received.We have shipped the item to your following address客户地址 .Thracking number :Tracking web:Just now we track your pakeage and found it just arrived at your location ,could you please contact with location Fedex/post office for the pakeage ? or the package wil

52、l be returned to us.please dont worry ,if you dont receive your item ,we will send you a new item toyou or refund you all the money once wereceive it .Our return policy:We can accept the item return during 60 days.And if it is the customer fault lead to return, then we will refund the money deduct t

53、he shipping costIf it is our fault lead to return, then we will refund you full money including the shipping cost.If you have any other questions, feel free to contact us.Kind regards? 货物在海关Thank your for buying our item and our payment has been received.We have shipped the item to your following ad

54、dressWe have shipped the item to your following address客户地址 .Thracking number :Tracking web:Just now we track your pakeage and found it arrived to your country custom, but they cant contact you for your item clear custom . There are two options :1.you can directly contact your country DHL for your item as soon as possible.Your country custom need your many dodument for your item clear custom.2. please tell us your correct phone number , we will submit it to the DHL for your item clear custom.please reply us as soon as possible. thank you.Friend, do not worry. We