洲际酒店商务中心标准运营程序

1、薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇

2、蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅

3、蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆

4、螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆

5、螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄

6、蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅

7、袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅

8、袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃

9、袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄

10、薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄

11、薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂

12、蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃

13、虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄

14、蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂

15、螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂

16、螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃

17、螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁

18、袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁

19、袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂

20、羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀

21、薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀

22、薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁

23、蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿

24、蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀

25、蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿莀薆袃肅荿蚈肈莄蒈螀袁芀蒇袂肇膆蒆薂衿肂蒆螄肅肈蒅袇羈莆蒄薆膃节蒃虿羆膈蒂螁膁肄薁袃羄莃薀薃螇艿薀蚅羃膅蕿袈螅膁薈薇肁肇薇蚀袄莅薆螂聿芁薅袄袂膇蚄薄肇肃蚄蚆袀莂蚃螈肆莈蚂羁衿芄蚁蚀膄膀芇

26、螃羇肆芇袅膂莅芆薅羅芁芅蚇膁膇莄蝿羃肃莃袂螆蒁莂蚁羂莇莂螄袄芃莁袆肀腿 STANDARD OPERATING PROCEDUREOUTGOING AND INCOMING FAX 发送/接收传真Task Number: 题目编号：BC-0001Department: 部门：Business Center 商务中心 Date Issued: 颁布日期：May 20082008年5月Guest Expectation: 宾客期望： I am expecting professional service from professional people in the Business Center.

27、 I want to have my documents handled as I would in my own office. 我期望能在商务中心从专业人员那里得到专业服务。我希望能够像在办公室一样是我的文件得到处理。Time to Train: 培训时长：25 minutes25分钟Why is this task important for you and our guests?为什么这个任务对于你及我们的客人如此重要？Answers: 回答：1. Guests are sending important information and are requesting professio

28、nal handling.客人要发送重要信息且需要专业处理。2. Guests are not in their office, but are awaiting secretary services.客人不再办公室，但等待秘书服务。3. I know how to handle a Fax or other confidential information.我知道如何处理传真或保密信息。WHAT/ STEPS步骤HOW/ STANDARDS怎样做/标准TRAINING QUESTIONS问题1) Greeting 问候“Good morning. Afternoon. evening Mad

29、ame/Sir how can I help you”.“早上好，中午好，晚上好，女士/先生。有什么可以为您效劳的。“DRILL LANGUAGE语言操练2) Verification 核实Verify the guests name and room number as well as always repeat the Fax number.核实客人的姓名几房间号，同时重复传真号Why do I have to verify the Guests name, room number or fax number ?为什么必须要核实客人姓名，房间号或传真号?3) Charges informa

30、tion 费用信息Advise guest of the cost.向客人介绍价钱Why is it important to advise the guest about the cost?向客人建议价钱为什么如此重要？4) Additional Service offered 可提供的额外服务Ask the guest whether he wishes to wait or have the original fax delivered to the room or another area.询问客人是愿意等候或是希望将原件送至其房间或是其它地方。Always handover the

31、sent fax in an envelope.通常将传真放进信封里。If the guest wants to have the fax delivered to the room, put the fax in an envelope, note room number and name of the guest and call the Concierge for delivery.如果客人要求将传真送至其房间，应将传真放进信封，标明房间号及宾客姓名，并叫礼宾部送到房间。Send fax immediately.立刻发送传真。Why do I need to handover the f

32、ax in an envelope?为什么我需要将传真放进信封？What should I do when the Bell Boy has no time?如果行李员没有时间，我应怎样做？Why do I have to send the fax immediately ?为什么要立刻发送传真？3) Billing 账单Prepare a Business Center bill. Always ask the guest to sign after you indicated the price for sending the fax.准备商务中心账单，通常在说明发送传真的价格后请客人签字

33、。Does every guest need a bill?每一位客人都需要账单吗？WHAT/ STEPS步骤HOW/ STANDARDS怎样做/标准TRAINING QUESTIONS问题4) Confirmation 确认Obtain Transmission Report from the Fax machine to give to the guest with the sent fax in an envelope.从传真机里收取发送报告连同传真原件放进信封交予客人。If the guest is an in house guest, post the charges to the

34、guest folio right away, and ask him/her to sign the bill.如果客人是住店客人，立刻将费用抛到客人房帐里，并请客人在账单上签字。Is a transmission report important?What can I see on this report?发送报告重要吗？我们能在报告中看到什么？5) Sending a Fax for external guests of guests without a guest room ( Conference or Restaurant guest) 为店外客人发送传真（会议客人或用餐客人）If

35、 the guest is not staying in the hotel, ensure you receive an immediate payment and provide a receipt.如果客人不在酒店中，确保及时收到付款并提供收据。6) Log & Filing 记录Log in the Outgoing Fax Book. Guests name, room number, total pages, destination number and transmission results. 在发送传真记录单上做记录。包括客人姓名，房间号，总页数，目的地号码及发送结果

36、。File summary report from fax machine after every shift每个班次结束后将传真机里打出的总结报告存档。Why do I need a log book?为什么我们需要一个交班本？Why do I need to file the transmission report after every shift?为什么在每个班次后需要将报告存档？8) Recording incoming fax 记录接收传真Record on Incoming Fax Log Book.在接收传真交班本上做记录。a. Time received接收时间b. Page

37、s页数c. Guest name & Room number or arrival date.客人姓名& 房间号或抵店日期d. Sender发送者e. Fax Number传真号What is the reason of recording incoming fax? 记录接收传真的原因是什么？WHAT/ STEPS步骤HOW/ STANDARDS怎样做/标准TRAINING QUESTIONS问题9) Incoming Fax for checked out guest 为已离店客人接收传真If the fax received is for a guest who has

38、checked out or there is no reservation under that name, send a fax back to the sender. e.g. 如果接收到的传真是给已离店客人或未预定客人的，将传真反发给发送者。Mr. XXX has already checked out of the hotel, please advise should you wish us to keep the facsimile. XXX先生已离店，请建议客人是否可由我们来保存传真。Sometimes, the Concierge knows a guest, so it i

39、s important, that the Business Center informs the Concierge about this fax.有时，礼宾部知道客人，商务中心应通知礼宾部，这点很重要。DRILL LANGUAGE语言操练10) Additional information额外信息If there is no reply, then destroy the fax after 72 hours.如果没有回应，72小时后销毁传真。DO NOT THROW THE FAX IN A RUBISH BIN ALWAYS PUT THE FAX IN A SHREDDER不要将传真

40、扔进垃圾桶。通常用碎纸机碎掉。Why do I need to destroy the fax 为什么我需要销毁传真？10) Charges for incoming a fax接收传真的费用All incoming facsimiles are free-of-charge所有接收传真免费Why do we not charge for incoming faxes?为什么接收传真免费？Summary questions:问题摘要：1. How do I acknowledge a guest who is waiting when I am already serving someone

41、else?当我在为某人服务是，我应该如何招呼等候的客人？2. What might happen if I do not take time to verify the guest name, room number and fax number?如果我没有核实客人姓名、房号及传真号，有可能会发生什么3. What information must be told to all guests? 哪些信息必须要告诉所有客人？4. a) Can I throw the transmission fax away? 我能将传真扔掉吗？b) How do I present the fax if I

42、have run out of envelopes? 如果我没有信封，应该如何呈交出传真？5. How do I charge a guest who is not staying with us?我应该如何向非住店客人收取费用？6. What happens if I forget to log into the log book or forget to file the transmission report?如果我忘记填写交班本或忘记保存传报告，会怎样？7. Whats the first thing I do when an incoming fax arrives?接到传真后，我首

43、先要做什么？8. If it is busy do I still have to record an incoming fax?如果很忙，我仍要对接收出传真做记录吗？9. What should I do if the guest has checked out and a fax arrives for him?如果我接到已离店客人的传真，应该怎样处理？10. How are all faxes to be destroyed?应该如何销毁传真？11. What is the charge for an incoming fax?接收传真的费用是怎样的？Now ask the Traine

44、e to practice the Task from start to end to test competency.现在开始对员工进行该题目的整体练习并测试员工的接受能力。 STANDARD OPERATING PROCEDURECHECK HOTELS EMAIL 查看酒店邮箱Task Number: 题目编号：BC-0002Department: 部门：Business Center商务中心 Date Issued: 颁布日期：May 20082008年5月Guest Expectation:宾客期望：If I receive an email via the Hotel mailbo

45、x, I expect to have the message delivered immediately. My main priority is that the message is treated confidentially and actioned swiftly by the person most suited to answer my query.如果我通过酒店信箱得到一封电子邮件，我希望邮件被立即送达。我的主要优先权是消息被保密处理并且由最适合的人迅速行动回答我的询问。Time to Train: 培训时长：25 minutes25分钟Why is this task im

46、portant for you and our guests?为什么这个任务对于你及我们的客人如此重要？Answers: 回答：1. People send emails to the hotel which are important and they expect them to be actioned swiftly.人们发送重要的邮件到酒店并希望邮件被立即处理。2. These emails can include room reservations and other important information for guests这些邮件包含房间预订以及客人的其他重要信息。3. I

47、 appreciate that by checking the mail box frequently, messages are actioned swiftly and information will not get lost.时常检查邮箱，邮件被迅速处理且信息不会丢失对此我表示感激。WHAT/ STEPS步骤HOW/ STANDARDS怎样做/标准TRAINING QUESTIONS问题1) Check 检查Check Hotel email at least 3 times each day.每天至少检查3次酒店邮箱Why do I have to check the email

48、3 times a day?为什么我每天至少要检查3次邮箱？2) Receiving mail for in-house guests为住店客人接收邮件If you receive an e mail for an in-house guest, print the mail.如果你收到住店客人的邮件，将其打印。Put the mail into the an envelope.将邮件放入信封。Check the name and note the room number and name on the envelope.检查姓名并在信封上记录姓名及房间号。Why do I have to p

49、rint the mail?为什么我需要打印邮件？3) Receiving mails for other Departments 为其它部门接收邮件If you receive a mail for other Departments, please forward this mail immediately.如果你收到了其它部门的邮件，请立即转发。Keep the mail for 24 hours. Delete the mail after this time.将邮件保留24小时。超过此时间，将其删除。Why do I have to forward the mail?为什么我要转发邮

50、件？Why do I have to keep the mail for 24 hours?为什么我要将邮件保留24小时？4) Log and handling记录及处理Log the 记录- receiving time- 接收时间- Date- 日期- name - 姓名- room number into the Log Book- 房间号If the guest is not in-house (not checked in) note the arrival date in the Log Book and on the envelope, hand the envelope ove

51、r to the Concierge so he/she can hand over the message to the guest on arrival.如果客人不是住店客人(未登记入住)，在记录簿和信封上记录抵店日期，将信封交给礼宾部以便他/她可以在客人抵店时交给客人。If the guest has checked out and there is no further reservation for the guest within the next days, send the mail back to the sender and inform him/her:如果客人已经离店并

52、且在未来的几天内没有为客人追加预订，应将邮件反发给发送者并通知他/她。Dear Madame/Sir, 尊敬的女士/先生，Please be informed, that Mr/Mrs. have/has left the hotel. For this reason we are not able to deliver your mail as requested. 先生/女士已经离店，特此相告。基于此原因，我们无法按照您的要求将邮件转交。OR 或We have a reservation for Mr/Mrs in the next day(s). We can retain the me

53、ssage and deliver it to Mr/Mrs when he/she arrives. If you would prefer an alternative action, please contact us. .先生/女士在未来几天里做了预订。我们可以保留信息并在先生/女士抵店时转交给他/她。如果您倾向于某项选择，请与我们联系。We will keep this message for 48 hours.我们可以保留信息48小时。Kind regards, (Name)此致，（姓名）If there is no reply, delete the message in the

54、 mailbox and destroy the printed message in the shredder within 48 hours. 如果没有回复，48小时内从邮箱内删除邮件并销毁已打印出的邮件。Keep the message in a separate file in an envelope. Hand this information over to the next shift.将邮件装进信封，单独存放。将此信息与下一个班次进行交接。Why does a guest receive a mail if he/she is not in the hotel?如果客人不是住店客人，为什么他/她还可以接收邮件？DRILL LANGUAGE语言操练Prepare standard answer.准备标准答案What might the guest write back?客人会在回复中写些什么？Why is it important to handover this informat