实用酒店英语交际用语汇总.doc

1、实用酒店英语交际用语汇总一餐馆篇1. 寻问餐厅到国外游玩，品尝当地美食是行程重头戏之一，然而，身为异乡人，自然无法知道每家餐厅口碑如何。此 时，不妨向饭店中的服务人员询问，说出自己的喜好及需求，请对方做最佳建议。是否可介绍一家附近口碑不错的餐厅？could you recommend a nice restaurant near here?我想去一家价位合理的餐厅。i want a restaurant with reasonable prices.我想去一家不会吵杂的餐厅。r d like a quiet restaurant.我想去一家气氛欢乐、活泼的餐厅。r d like a resta

2、urant with cheerful atmosphere.是否可建议这一类的餐厅？could you recommend that kind of restaurant?此地餐厅多集中在那一区？where is the main area for restaurants?这附近是否有中国餐厅？is there a chinese restaurant around here?这附近是否有价位不贵的餐厅？are there any inexpensive restaurants near here?你知道现在那里还有餐厅是营业的吗？do you know of any restaurants

3、 open now?我想尝试一下当地食物。r d like to have some local food.最近的义大利餐厅在那里？where is the nearest italian restaurant?2. 餐厅预约享受异国美食是出国旅游的乐趣之一，若已打听好何处有美味，不妨在出发前先打电话询问是否需订位， 以免兴冲冲的出门，却碰上餐厅客满的情况。电话预约时，一定要详细告知餐厅预约时间、人数与名字， 并且最好询问清楚是否需着正式服装，以免届时失礼。我需要预约位子吗？do i need a reservation?我想要预约3个人的位子。i'd like to reserve

4、a table for three.我们共有6个人。we are a group of six.我们大约在8点到达。we，11 come around eight o'clock.我要如何才能到达餐厅？how can i get there?我想要预约今晚7点2个人的位子。r d like to reserve a table for two at seven tonight.我很抱歉。今晚的客人相当多。r m sorry. we have so many guests this evening.我们大概需要等多久？how long is the wait?9点应该没问题。nine o

5、' clock should be 0. k.今天的推荐餐是什么？what do you have for today's special?我们想要面对花园的位子。we'd like a table with a view of garden.没问题。请给我你的名字。it's 0. k. your name, please.我的名字是洁西卡杨。my name is jessica yang.餐厅是否有任何服装上的规定？do you have a dress code?女士是否需着正式服装？could the ladies wear formal dresses?

6、请不要穿牛仔裤。no jeans, please.3. 餐厅点餐篇到异国品尝美食可说是旅游的乐趣之一，然而，若是语言不通，大概就很难品尝餐厅最受好评的菜色了。 因此，学会基本点餐说法，适当的询问服务生，并表达自己喜好，包管可以让自己吃得地道又满足。 请给我菜单。may i have a menu, please?是否有中文菜单？do you have a menu in chinese?在用晚餐前想喝些什么吗？would you like something to drink before dinner?餐厅有些什么餐前酒？what kind of drinks do you have for

7、 an aperitif?可否让我看看酒单？may i see the wine list?我可以点杯酒吗？may i order a glass of wine?餐厅有那几类酒？what kind of wine do you have?我想点当地出产的酒。r d like to have some local wine.我想要喝法国红酒。r d like to have french red wine.是否可建议一些不错的酒？could you recommend some good wine?我可以点餐了吗？may i order, please?餐厅最特别的菜式是什么？what is

8、the specialty of the house?餐厅有今日特餐吗？do you have today's special?我可以点与那份相同的餐吗？can i have the same dish as that?我想要一份开胃菜与排餐（鱼餐）。r d like appetizers and meat （fish） dish. 我正在节食中。r m on a diet.我必须避免含油脂（盐份/糖份）的食物。i have to avoid food containing fat （salt/sugar）. 餐厅是否有供应素食餐？do you have vegetarian dish

9、es?你的牛排要如何烹调？how do you like your steak?全熟（五分熟/全生）。well done （medium/rare）, please.饭店交流用语欢迎和问候语：1、good morning（afternoon, evening）, sir（madam） 早上（下午、晚上）好，先生（夫人）。2、how do you do?您好！（初次见面）glad to meet you . 很高兴见到您。3、how are you?您好吗？fine, thanks. and you ?很好，谢谢。您好吗？4、welcome to our hotel （restaurant ,

10、shop）.欢迎到我们宾馆（餐厅、商店）来。5、wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。6、i hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）i hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。（客人在饭店逗留期间）i hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。（客人离店时）7、have a good time!祝您过得愉快！电

11、话用语：8、*hotel , front desk. can 1 help you?*饭店，前厅。您找谁？9 sorry, i've dialed the wrong number.对不起，我拨错号了。10、may i speak to your general manager? 能和你们总经理说话吗？speaking.我就是。11、sorry, he is not in at the moment.对不起，他现在不在。would you like to leave a message?您要留口信吗？12、pardon.对不起，请再说一遍，好吗？i beg your pardon.对不

12、起，请再说一遍，好吗？祝贺语：13、congratulations!祝贺您！14> happy birthday!生日快乐！15、happy new year!新年快乐！16、merry christmas!圣诞快乐！17、have a nice holiday!假日快乐！18、wish you every success!祝您成功！答谢和答应语：19、thank you （very much）.谢谢您（非常感谢）。help)20、thank you for your advice （information , 感谢您的忠告（信息、帮助）。21、it's very kind of

13、 you .谢谢，您真客气。22、you are welcome .不用谢。23、not at all.不用谢。don" t mention it .不用谢。24> it's my pleasure .非常高兴为您服务。(with pleasure.)(my pleasure.)25、i am at your service .乐意为您效劳。26、thank you for staying in our hotel. 感谢您在我们酒店下榻。27、i" m sorry .很抱歉。28、excuse me .对不起。29、i" m sorry, it&#

14、39;s my fault.很抱歉。那是我的过错。30、sorry to have kept you waiting.对不起，让您久等了。31> sorry to interrupt you.对不起，打扰您了。32> i" m sorry about this.对此表示抱歉。33> t apologize for this.我为此道歉。34、that，s all right.没关系。35、let's forget it.算了吧。征询语：36、can (may)i help you?我能帮您什么吗？yes, please.好的。37、what can i do

15、 for you.我能为您干点什么？38、is there anything i can do for you? 有什么能为您效劳的吗？39> just a moment, please.请稍等一下。40、may 1 use your phone?我能借用您的电话吗？certainly.当然可以。yes, of course .当然可以。指路用语：41、go upstairs/downstairs.上楼/下楼。42、it，s on the second (third) floor .在二(三)楼。43、excuse me.对不起。where is the washroom (restro

16、om, elevator)?请问盥洗室(休息室、电梯)在哪儿？this way, please.请这边走turn left /right.往左转/右转。45、it，s in the lobby near the main entrance.在大厅靠近大门。46、it's in the basement at the end of the corridor. 在地下室走廊尽头。提醒用语：47、mind(watch)your step.请走好。48、please be careful.请当心。49、please don't leave anything behind.请别遗忘您的东

17、西。50、don，t worry.别担心。51> take it easy.放心好了。52、 please don，t smoke here.请不要在这边抽烟。告别语：53> goodbye.再见。54、 see you late.再见。55> good night.晚安。56、see you tomorrow.明天见。57、goodbye and thank you for coming.再见，谢谢您的光临。58、goodbye and hope to see you again.再见，希望再见到您。59、have a nice trip!一路平安！60wish you a

18、 pleasant journey! good luck!祝您旅途愉快！祝您好运！前厅：1、have you a reservation?您预定过了吗？2、may i know your name and room number?您能告诉我您的名字与房间号吗？3、here is your room key.给您房间钥匙。4、please pay at the cashier's desk over there.请去那边帐台付款。5 are these your beiggage?这些是您的行李吗？may i take them for you?我来帮您拿好吗？客房部6、housekee

19、ping. may t come in?客房服务员，我可以进来吗？7、leave your laundry in the laundry in the laundry bag behind the bathroom door. 请把要洗的东西放在浴室门后的洗衣袋中。8 i hope r m not disturbing you.我希望没有打扰您。9、one moment , madam. v 11 bring them to you right away . 等一会儿，夫人。我马上送来。10、i' 11 send for an electrician（ doctor.） 我给您请电工（

20、大夫）。餐饮部：11、sit down, please . here is the menu.请坐，给您菜单，先生。may i take your order, sir?您要点菜吗？12、what would you like to have, coffee or tea?您要喝咖啡还是茶？13、would you like to have any wine with you dinner?您用餐时要喝点酒吗？14 service hours are:（餐厅）供应时间是：7:00a. m. to 9:00a. m. for breakfast.早餐7点到9点。11:30a. m. tol: 3

21、0p. m. for lunch. 午餐11点半到1点半。6:30p. m. to 8:30p. m. for dinner. 晚餐6点半到8点半。15、 here is the bill. please sign it. 这是您的帐单，请签字。服务台常用词汇 management经营、管理 market price 市价 cashier's desk 兑换处 coin硬币 accounting desk 帐务处 check-out time 退房时间 voucher 证件 price list价目表 check, cheque 支票 sign （动）签字 interest 利息 fo

22、rm表格 reservation 预订 reception desk 接待处 tip小费 reservation desk 预订处 luggage office 行李房 per thousand 千分之 spare （形）多余的 postpone （动）延期 cancel （动）取消 travelerj s cheque 旅行支票 pay （动）付款 fill （动）填写 administration 管理、经营 note纸币 registration desk 入宿登记处 lobby前厅 luggage rack 行李架 visit card 名片 identification card 身

23、份证 rate of exchange 兑换率 conversion rate 换算率 charge （动）收费 bill帐单 change money 换钱 procedure手续、程序 information desk 问询处luggage label行李标签 overbooking超额订房 per cent百分之 reasonable （形）合理的 cash （动）兑换 keep （动）保留、保存 bank draft 汇票 accept （动）接受 procedure fee 手续费 fill in the form 填表电讯服务 operator电话员 house phone内部电话

24、 special line 专线 dial a number 拨号码 hold the line别挂电话 can't put somebody through 接不通 ordinary telegram 普通电话 receiver 听筒 city phone城市电话 telephone number 电话号码 replace the phone 挂上电话 line, please.请接外线 the line is busy （engaged） 占线 send a telegram （cable）发电报 long distance长途电话 telephone directory 电话簿

25、call somebody up打电话给某人 can" t hear somebody 听不见 can" t get through 打不通 inland telegram 国内电报 ordinary mail 平信 switchboard 交换台 central exchange 电话总局 the connection is bad. 听不清 express telegram 加快电报 special dispatch 专电 registered fee 挂号邮资 postcard明信片 客房设备、用品 escalator自动楼梯 bookshelf 书架 ground

26、floor （英）底，层，一楼 cabinet 橱柜switch开关venetian blind 百叶窗帘 curtain 窗帘 wastebasket 字纸篓 tea trolley活动茶几 night table 床头柜 first floor （英）二楼，（美）一楼 folding screen 屏风 hanger挂钩 plug插头 wall plate壁上挂盘 chinese painting 国画 elevator, lift 电梯 drawer抽屉 second floor （英）三楼，（美）二楼 spring弹簧 cushion靠垫，垫子 socket插座，插口 sitting

27、room 起居室 voltage 电压 floor楼层，地板 carpentry （总称）木器 tea table 茶几 bedclothes床上用品 quilt被子 mattress 床垫 thermos热水瓶 transformer 变压器餐厅点餐用语点菜就餐的次序：找桌子看菜单点菜付钱离开have you got a table for two, please? 请问您有两个人的桌子吗？have you booked a table?您预定餐桌了吗？have you made a reservation?您预定了吗？smoking or non-smoking?吸烟区还是非吸烟区？wou

28、ld you like something to drink?您想喝什么？would you like to see the menu?您需要看菜单吗？language notes 三言两语点菜就餐的典型次序是：找一张桌子坐下一看菜单一点菜一付钱一离开。英语语言的表达基本上也是依照 次顺序。“订餐”在英文中有两种说法，即to book a table和make a reservation.在英国以及在其它 很多国家，餐厅一般划分为吸烟区和非吸烟区。一进餐厅，服务员会主动征询客人的意见，然后引领客人 前往所选择的区域就餐。打搅一下，我能看看菜单吗？expression 表达excuse me,

29、could i see the menu, please?打搅一下，我能看看菜单吗？are you ready to order?您现在可以点餐吗？first course/stasrters第一道菜/开胃菜maincourse主菜dessert甜食could i have the bill, please?请拿账单来，好吗？how would you 1 ike to pay?请问您怎样付款？language notes三言两语在西餐厅就餐，菜单一般由三类不同的菜别组成。the first course或者starters是指第一道菜，往往 是汤、一小碟色拉或其它小吃。第二道菜是主菜，fis

30、h and chips是鱼和炸土豆条，它同uroast beef and york shir pudding 牛肉布丁”、"shepherd spie 牧羊人的馅饼” 一样，都是典型的英国传统菜 肴。最后一道是甜食一一或冷或热，但都是甜的。西方饮食习惯是先吃咸的，后吃甜的。西餐菜单名目繁 多，有时不易读懂。遇到这种情况，可以请服务员解释一下。餐厅里的对话conversation tn a restauranthugh is ordering a meal in a restauranta few moments lateremma: one sparkling waterhugh:

31、thanks very muchemma: are you ready to order?hugh: yeah i think i am actually. could i just have the soup to start please.emma: that's minestrone, is that all right sir?hugh: yeah, that's fine, and for the main course could i have the chicken please?emma: chicken.hugh: and just some vegetabl

32、es and some boiled potatoes pleaseemma: boiled potatoes, ok?hugh: thanks very much.emma: ok.餐厅里的对话休正在餐厅点餐（过了一会儿）埃玛：一份带汽的矿泉水。休：谢谢！埃玛：您现在可以点菜吗？休：是的，可以。请先给我来一份例汤，好吗一一今日的例汤是什么？埃玛：是意大利蔬菜汤，可以吗？休：可以。好的至于主菜，请给我一份鸡肉，好吗？埃玛：鸡肉休：再来一点蔬菜和煮土豆。埃玛：煮土豆。好的。休：谢谢！埃玛：好的。hotel english 100 sentences - 1greetings （打招呼）1、goo

33、d morning ,sir （madam）早上好，先生（小姐）2、good afternoon , ladies and gentlemen下午好，女士们，先生们。3、good evening ,miss price晚上好，普莱丝小姐。4、how are you today , mr brown?你今天好吗?布朗先生。5、r m quite well ,thank you.我很好，谢谢你。6、hs good to see you again ,sir （madam）再次见到你真高兴，先生（小姐）7、nice to meet you ,sir.见到你真高兴，先生。tithes （称呼）8、ar

34、e you mrs,best?你是贝丝特夫人吗？9、you must be professor ford.你一定是福特教授。10、may i know your name, sir（madam）?我可以知道你的名字吗？先生（小姐）。11、here's a letter for you , dr white.怀特医生，这儿有你的一封信。12、you，re wanted on the phone,captain smith.史密斯船长，有你的电话。13> welcome to our hotel, miss henry. 欢迎来到我们酒店，享利小姐。14、may i be of se

35、rvice to you, mr baker? 我能为你服务吗？贝克先生？15、can i help you, ms blake?我能帮你吗？布雷克小姐？16、would you take the seat , young lady? 请坐，小姐。offering help主动提出帮助17、may i help you?18、can i help you?我能帮你吗？19> what can t do for you?我能为你作什么？20、may i take your ba for you?我可以为你拿你的手提包吗？21、may i help you with your suitcas

36、e? 我能帮你拿你的箱子吗？22、wou1d you like me to call a taxi for you? 你需要我为你叫一辆出租车吗？23、thank you very much.非常感谢。24> thanks for the trouble .麻烦你了。25、it，svry kind of you?你真是太好了。26、no, thanks.不用了，谢谢！answers to thanks对感谢语的应答27、you're welcome.欢迎你。28、not at all.不用谢。29、that's all right.没关系。30、don，t mention

37、 it.别提了。31 > it's my pleasure.这是我的荣幸。expressing welcome 表示欢迎32、welcome ,sir(madam).欢迎光临，先生(小姐)o33、welcome to our hotel ,sir (madam). 欢迎光临我们酒店，先生(小姐)。34、welcome to our western restaurant.欢迎来我们西餐厅。35、we're glad to have you here.我们很高兴你来到之儿。36、i" m always at your service , sir（madam）.随时为

38、你效劳，先生（小姐）。apologies表示道歉37、r m sorry,sir（madam）.对不起，先生（小姐）o38、i" m very sorry.非常抱歉。39、r m sorry to trouble you.对不起打扰你了。40i" m sorry to have taken so much of your time.对不起占用你太多时间了。41、r m sorry to have kept you waiting .对不起让你久等。42、excuse me for interrupeing you.原谅我打挠你了。43、i hope you"11

39、forgive me.我希望你能原谅我。answers to apology （对道歉语的应答）44> tt doesn't mater.没关系。45、it's nothing.没什么。46、never mind.别放在心上。47、that's nothing.没什么。48、don，t bother about that.别再想它。49> don，t worry about it.别担心。50、don，t apologize, it was my fault.别道歉，这是我的错。good wishes（良好祝愿）hotel english 100 sente

40、nces - 2good wishes（良好祝愿）51、have a good time!祝你们玩得愉快！52、have a nice evening!祝你晚上愉快。53> happy birthday!生日快乐。54、merry christmas!圣诞快乐。55、may you succeed祝你成功。rarting（分手再见）56、good-bye and good luck.再见，祝你好运。57、hope you"11 have a nice trip.希望你旅途愉快。58 wish you a pleasant journey.祝你旅途愉快。59、happy land

41、ing.祝你安全抵达。60、bon voyage.一帆风顺。61> hope to see you again.希望再次见到你。62、good night.晚安。63、see you tomorrow.明天见。self-introduction （自我介绍）meet you .64、r m henry, i'm from golden lake hotel, i' in here 我叫享利，来自金湖酒店，我是来接您的。65、my name is irene, i'm the housekeeping department waiter.我的名字是艾琳，我是管家部服

42、务员。66、r m the receptionist here, welcome to our hotel. 我是这儿的接待员，欢迎来到我们酒店，67、reservations, may i help you?预订部，我能帮你吗？68> room service, may i come in?送餐服务，我可以进来吗？69> this is henry adams speaking.我是享利.亚当斯。affirmative responses（肯定回答）70 surely.当然可以。71> certainly, sir（madam）.当然可以，先生（小姐）o72、yes, si

43、r, （madam）.是的，先生（小姐）。73、that，s true, sir（madam）.是这样的，先生（小姐）。74、very well.非常好。negative responses（否定回答）75、no , sir （madam）.不，先生（小姐）。76> i don，t think so.我不这样认为。77、of course not.当然不。78、i* m afraid that's not a good idea. 恐怕，那个主意不好。useful questions 常用问句79、what do you prefer , tea or coffee? 你喜欢什么

44、？茶还是咖啡？80、woulld your please sign here? 请在这儿签名好吗？81、a table for two?两人的一张台吗？82 、 how long do you plan to stay?你计划住多久。83> could you please spell your name? 请拼一下你的名字吗？84、 what kind of room wou1d you like? 你要哪类房间？85 may i see your passport?我可以看你的护照吗？86may i have your tetephone number?我可以知道你的电话号码吗？87

45、、what's the trouble, sir?你怎么啦？先生。88> shall t call a doctor for you?我为你叫一个医生吗？89、dir you eyoy the play?你喜欢这个节目吗？90、do you like this song?你喜欢这首歌吗？useful expressions 惯用表达语91、enjoy you breakfast , sir?请享用你的早餐，先生。92 here is the menu.给你菜谱。93、 the service guide is on the desk. 服务指南在桌面上。94> the sw

46、immcing pool is over there . 游泳池在那边。95、go ahead, please. 请接着讲。96、the line is busy . 线路正忙。97、you look grest . 你看上去真棒。98、please consult the song list . 请翻阅点歌单。99、it's a very touching story. 这是一个非常感人的故事。100> without music, the world wou1d be dull. 如果没有音乐，这世界将会变得很沉闷。hotel词汇大全information desk 问讯处 reception office 接待室 hotel register旅客登记簿 registration form 登记表 newsstand售报处 postal service邮局服务处 shop小卖部 bar酒吧间 lounge休息厅 roof garden屋顶花园 billiard-room 球房 dining-room, dining hall 餐厅 men，s room男盥洗室 ladies' room女盥洗室 cloak-room 存衣处 basemen