外贸BC客服邮件英文

1、丿 自取 pick up'worry ,Tha nks for your email.We are so sorry for that our compa ny policy don't accept to pick up by customer, please don we will test and pakeage your order well and well before we send it .Tha nk you for your un dersta nding.If you have any other questi ons, feel free to con

2、tact us.Best Regards运费高 higher shipping costTha nks for your email.We marked the shipping cost higher because the ebay fee charged by the item price but not the shipping cost.Then we marked the shipping cost higher . But our total price (price +shipping cost) is the lowest price on eBay. My friend y

3、ou just need see the total price(price+shipping cost).If you have any other questi ons, feel free to con tact us.Best Regards保修 How to Warranty?Tha nks for your email.This item is the top-quality. So during2 years warranty time, mostly it will not have any problem. If ithas the problem, we will send

4、 you the replaceme nt to replace it. Mostly it will be resolved. Fin ally, if the problem still can not be resolved, the n please send item back to us and the n we will excha nge a new one or refund you once we receive it.If you have any other questi ons, feel free to con tact us.Best RegardsWe have

5、 a professi onal tech ni cal support group for all the item selli ng. If you n eed any assista nee on your item problem, please do not hesitate to con tact us, our tech ni cal support will be there to assist you. And if you have more questi ons about the motor or there is anything we can do for you,

6、 please feel free to con tact us. We are always happy to hear from you. Kind regards!I 退货政策 Retur n policyTha nk Thanks for your email.We can accept the item retur n duri ng 60 days.And if it is the customer fault lead to retur n, the n we will refund the money deduct the shipp ing cost If it is our

7、 fault lead to return, then we will refund you full money including the shipping cost.If you have any other questi ons, feel free to con tact us.Kind regardsI 电压 / 插头 voltage/ plugTha nks for your email.The item suits for your country power voltage and your country plug.If you have any other questi

8、ons, feel free to con tact us.Kind regards为什么拒绝offerTha nks for your email.wecan ' accept your offer because Our total price (price + shipping cost) already is the lowest price on eBa y.I t is n early no profit sale. Hope that you can un dersta nd. We will provide the best service to you in clud

9、i ng the delivery service and warranty service.If you have any other questi ons, feel free to con tact us.Kind regardsI询价/报价?第一次询价Ths for your email and your in terest in our item.We will ship the item to you with track ing nu mber with in 8h once your payme nt cleared . The total price (shipping co

10、st + price) for 1 piece is XXX USD/GBP . It will take about 3-5 days to your hand. After we send out the item, the n we will send you the track ing nu mber with in 2days.If you have any other questi ons, feel free to con tact us.Kind regards?还价Ths for your email and your in terest in our item.Our to

11、tal price (price + shipping cost) already is the lowest price on eBay. It is nearly no profit sale. Hope that you can un dersta nd. We will provide the best service to you in cludi ng the delivery service and warra nty service.If you have any other questi ons, feel free to con tact us.Kind regards?买

12、多个是否有折扣Ths for your email and your in terest in our item.Our total price (price + shipping cost) already is the lowest price on eBay. It is nearly no profit sale. Now we can give you only XX USD/GBPfurther discount. So the total price (Price+Shipping cost) for XX pieces isXXX USD USD/GBP . We will p

13、rovide the best service to you including the delivery service and warranty service.If you have any other questi ons, feel free to con tact us.Kind regards 付款方式 Payment methodThs for your email .We accept the paypal, credit card, wester n union, and bank wire tran sfer payme nt.Fisrt, Paypal in forma

14、ti on:Our paypal acco unt is . also we can send you the paypal in voice and the n you pay for it.Second, Credit card:You can pay for the paypal in voice directly using your credit card.Third , Credit card in formatio n:First n ame: QiliLast n ame: Jia ngCoun try: ChinaCity: Sha nghaiThe last , Bank

15、wire tran sfer in formatio n:If you have any other questi ons, feel free to con tact us.Kind regardsIPaypaI付款不成功Sorry and sorry for any problem .Now you can resolve the problem from the follow ing two method. You can choose one method.丄发货?发货方式和仓库 /shipping method and wearhouseThs for your email and

16、your in terest in our item.We will ship the item to you via Fedex /EMS with tracking number. It will take about 3-5 days to your hand. After we send out the item, the n we will send you the track ing nu mber with in 2days.If you have any other questi ons, feel free to con tact us.Kind regards?客户要求发其

17、他物流Tha nk you for your email.Usually we ship the item per FEDEX or UPS from our US/UK warehouse. But if you need and we will change to ship by DHL for you.Also you need to pay for xxUSD extra shipping cost caused by DHL (because per DHL the shipping cost will be higher)So if you are agree about that

18、, the total price will be 315USD/GBP (the item price+the shipp ing cost per DHL )Now you can buy the item on eBay , we will send you the ebay in voice .and the n you can pay forit ,you can leave us a eBay note after you pay for it .If you have any other questi ons, feel free to con tact us.Kind rega

19、rds?局部国家不发货Tha nk you for your email.We are very sorry to tell you that, we could n't send this item to your con tour because of custom problemSorry about that. And we hope you can un dersta nd us.hope we can do bus in ess in the future!Best RegardsTha nk you for your email.Yes, we will provide

20、professi onal in struct ion in En glish . If you have any other questi ons, feel free to con tact us. Kind regardstax无关税国家Tha nk you for your email.We already sent thousa nds of qua ntity packages to your coun try. Do not have any package be charged tax. So we guara ntee it is no tax to your coun tr

21、y. Or we will pay for it for you.If you have any other questi ons, feel free to con tact us.Kind regards可能产生关税的国家Tha nk you for your email.We will mark the item at the lower value for you so that you do not n eed to pay for the tax or only n eed to pay for a little tax.If you have any other questi o

22、ns, feel free to con tact us.Kind regards询问品名后标注的字母意义Tha nk you for your email. at the end of the listi ng tiThank you for your email and the letter a, b, c after the item title.The list ings' items are exactly the same item. We use the letter a, b, cit as the different day listing. The items ar

23、e exactly the same item.If you have any other questi ons, feel free to con tact us.Kind regards?要取消交易Tha nk you for your email.Sorry and sorry for any problem , because ebay system will open an unpaid item case for all the orders automatically that have n 'bee n paid with in 8days ,and It must b

24、e closed automatically after 4 days.please don 'worry,there is no any problem with your eBay acco unt.If you have any other questi ons, feel free to con tact us.Kind regards未付款case 未关闭Tha nk you for your email.We are so sorry for the inconvenience but we have to expla in to you that we do not me

25、an to ope n the case to you. It is ebay system will ope n an un paid item case for all the orders automatically that have n 'bee n paid within 8days ,and It must be closed automatically after 4 days.please don 'worry,there is no any problem with your eBay acco untAnd Just now we check your o

26、rder and found it will closed with in X daysIf you have any other questi ons, feel free to con tact us.Kind regards未付款case 已关闭Tha nk you for your email.We are so sorry for the inconvenience but we have to expla in to you that we do not mean to ope n the case to you. It is ebay system automatically w

27、ill ope n an un paid item case for all the orders that have n 'bee n paid within 8days ,and It must be closed automatically after 4 days.please don 'worry,there is no any problem with your eBay acco untAnd Just now we check your order and found the un paid item case has bee n closed.If you h

28、ave any other questi ons, feel free to con tact us.Kind regardsamazon其他卖家Tha nk you for your email.Your email has bee n recieved and will be replied soon whe n it is available.Kind regardsJ客户问是否包含增值税VATTha nk you for your email .sorry and sorry for this problem that our total price do not include th

29、e VAT.If you have any questi on please feel free to con tact with us .Kind regards春节回复客户Dear Sir or Madam:Tha nks for your email.Because the international time is different. We are midnight when you are daytime .It is the Chinese Spring Festival Holiday from Jau 30th to Feb 4th in Chinese. All the s

30、ellers do not work in our country during Chinese Spring Festival Holiday.1. If you send us the email, we will reply your email with in 2 days .2. If you want to buy the item, we will send out all the items on29 Janu ary. If you are very urge nt, pleaseemail us, we will send the item accord ing to yo

31、ur request.3. If you already received your item and your item has any problem, please email us the problem in detail, we will reply your email within 2 days.Tha nks for your wait ing!Have a good day!售后邮件模板通知客户不要开投诉/差评? EbayPlease DO NOT OPEN EBAY CASE OR?LEAVE?NEGATIVE FEEDBACK before we resolve pro

32、blem for you .or?If?you?have?a ny ?questio n? with?item,?please?c on tact?with?us?by?email?or?by?pho ne,?we are the best trust seller ,we can resolve any problem for you .Your item comes with two years warra nty. So if your item has any problem with in two years, pleas e do not hesitate to con tact

33、us, we are always here to service you.? Amaoz nPlease do not ope n the A-to-Z cliam or leave n egative Neutral feedback before we resolve problem for you . or If you have any questio n with item, please con tact with us by email or by phone, we are the best trust seller ,we can resolve any problem f

34、or you .Your item comes with two years warra nty. So if your item has any problem with in two years, pleas e do not hesitate to con tact us, we are always here to service you.发货前?发货前要 Tha nk your for buying our item and our payme nt has bee n received. please send us your teleph one n umber, whe n t

35、he item arrive to you ,the shipp ing carrier can con tact you to sig n for your item.Kind regards?发货前要税号Tha nk your for buying our item and our payme nt has bee n received. please send us your CPF (tax nu mber ), because the shipp ing compa ny n eed CPF for item delivery.Kind regards?发货前要取消交易还未发货Tha

36、 nk your for buying our item and our payme nt has bee n received.We haven'shipped out your item ,if you don 'want it , we will operate according to the following steps:1) We will not ship the item and issue you full refund ;2) at the same time ,we will send you a request to can cel the tran

37、sact ion ;3) the n please accept the request so that we can ask for the ebay fee for your order.Thank you for your time to confirm this .then we will refund you ASAP .Kind regards已经发货Tha nk your for buying our item and our payme nt has bee n received.Sorry and sorry for any problem ,we usually ship

38、the item within 8h after payment recived .Ttrack ing nu mber :Track ing web:because of the web update ,you can track it withi n 24H.Just now we check and con tact with the shipp ing carrier to in tercept the parcel ,but failure to do that .My frien d,there will be two choice for you :1) You can plea

39、se refuse to sig n for the pakeage, once we recived it ,we will issue you refund ;2) Please sig n for it the n send the pakeage to our ano ther customer address once you recive it . we will issue you full money once our ano ther customer recived it .Our retur n policy:We can accept the item retur n

40、duri ng 60 days.And if it is the customer fault lead to retur n, the n we will refund the money deduct the shipp ing costIf it is our fault lead to return, then we will refund you full money including the shipping costIf you have any other questi ons, feel free to con tact us.Kind regards?发货前要换地址不可以

41、换Tha nk your for buying our item and our payme nt has bee n received.My friend,Sorry for that acording to the ebay and paypal policy ,we must send you the itemto your paypal address which you have already sent to us when you paid your item.theadress is as follow ing:Buyer addressWe will/have shipped

42、 the item viaFedex/DPD ,and the n we will send the track ing nu mberto you with in todays .Tha nk you so much for your un dersta nding .Kind regards可以换/客户坚决换Tha nk your for buying our item and our payme nt has bee n received.My friend,Sorry for that acording to the ebay and paypal policy ,we must se

43、nd you the itemto your paypal address which you have already sent to us when you paid your item.theadress is as follow ing:Paypal addressBut we will send the item to your new address:new addressWe will/have shipped the item viaFedex/DPD ,and the n we will send the track ing nu mberto you with in tod

44、ays .Tha nk you so much for your un dersta nding .Kind regards丿客户问有没有发货?没发Tha nk your for buying our item and our payme nt has bee n received.We will ship your item with in 8h,a nd the n we will send you a no tificati on with track ing nu mberin formati on .Kind regards? 已经发Tha nk your for buying ou

45、r item and our payme nt has bee n received.We have shipped the item to you.Thrack ing nu mber :Track ing web:because of the web update ,you can track it withi n 24H.If you have any questi on , please don ' t hesitate to con tact us.Kind regads?货物被退回，已经重发Tha nk your for buying our item and our pa

46、yme nt has bee n received.We are so sorry to tell you that your item was returned by our the shipping carrier becauseof shipp ing problem .and we already upgraded the shipp ing service to the delivery compa ny which will arrive atyou more faster ,but it also costed more shipme nt cost ,we have paid

47、all the shipme nt cost.Track ing n umber:Track ing web:because of the web update ,you can track it withi n 24H.By the way, Your item comes with two years warra nty. So if your item has any problem within two years, please con tact us, we are always here to service you.Kind regards?货物已经被签收，客户说没有收到Tha

48、 nk your for buying our item and our payme nt has bee n received.We have shipped the item to your follow ing address客户地址.Thrack ing nu mber :Track ing web:Just now we track your pakeage and then it delivered on on 6 Mar 2021.Don 'worry about that ,my frie nd:1) could you please comfirm that if y

49、our family pers on or your n eighbor sig n for it ;because Sometimes shipping carrier will ask your family person or your neighbor to sign for the package in stead of you.2) Please con tact your local Fedex Carrier for the pakeage.Friend, do not worry. We are the top rated seller and we will resolve

50、 any problem for you.Kind regards?货物在已经到达当地，还未妥投Tha nk your for buying our item and our payme nt has bee n received.We have shipped the item to your follow ing address客户地址.Thrack ing nu mber :Track ing web:Just now we track your pakeage and found it just arrived at your locati on ,could you please c

51、on tact with location Fedex/post office for the pakeage ? or the package will be returned to us.please don't worry ,if you don't receive your item ,we will send you a new item to you orrefu nd you all the money once wereceive it .Our return policy:We can accept the item retur n duri ng 60 da

52、ys.And if it is the customer fault lead to return, the n we will refund the money deduct the shipp ing costIf it is our fault lead to retur n, the n we will refund you full money in clud ing the shipp ing cost.If you have any other questi ons, feel free to con tact us.Kind regards?货物在海关Tha nk your f

53、or buying our item and our payme nt has bee n received.We have shipped the item to your follow ing addressWe have shipped the item to your follow ing address客户地址Thrack ing nu mber :Track ing web:Just now we track your pakeage and found it arrived to your country custom, but they can't con tact y

54、ou for your item clear custom .There are two opti ons :1. you can directly con tact your country DHLfor your item as soon as possible.Your cou ntry custom n eed your many dodume nt for your item clear custom.2. please tell us your correct phone number, we will submit it to the DHL for your item clea

55、r custom.please reply us as soon as possible. tha nk you.Frie nd, do not worry. We are the trust seller and we will resolve this problem for you. And I think theproblem maybe sometimes happe n, but we will resolve it for you as soon as possible.Kind regards?未授权付款回复客户Thank your for buying our item ,

56、we recived notification from paypal about your unauthorized payment .and your payme nt is hold by the paypal now.Could you please con tact paypal to resolve your paypal acco unt problem, and the n paypal will release the payme nt to us. Once your payme nt is released , the n we will send the item wi

57、th in one bus in ess day .If you have any questi on, please feel free to con tact with us .Kind regards丿与物品描述不符?物流运输包裹/机器破损/问题件不清晰第一步(要照片视频)：Sorry and sorry for any problems.We tested and pakeaged your item well and well before we send, but it still had the problem whe n you received it. Sorry and s

58、orry aga in for this problem aga in.Frie nd, now the problem already happe ned, so I think the most importa nee is how to resolve it.Could you please give us the picture show the problem parts / video show the problem(You can upload the video to web the n give us the video lin k), and describe the problem, the n we will see the problem and know how to resolve it. T