第三章、商务信函的格式与标点的使用

1、第三章、商务信函的格式与标点的使用Character 3 Business lettersformat and the use of punctuationOutline'订一、商务信函的格式(The format ofBusiness letters)二、商务信函的标点符号(Business letters pun ctuati on)#一、商务信函的格式(The format of Business letters)(一)缩行式(Indented Style)(二)平头式(BlockStyle)(三)半平头式(Semi-blockStyle)(四)完全平头式(Complete Bl

2、ock Style)3(一) 缩行式(Indented Style)缩行式是将封内地址和其他需分行的地方 的后行比前行往右缩进二至三个英文字母 ,各行以右斜方式排列。信文各段落的起始字缩入四至五个英文字母,即一个bb键长度。日期写在信纸的右上方，结尾客 套语和签名置于中间偏右下方。缩行式(Indented Style)LetterheadDate In side address Salutatio nBodyComplimentary CloseSign ature注意事项(matters needing attention)1、所有的部分都从左边空白边缘开始写 ，信头、日期、结束敬语签名除外

3、。 2、每一个段落的第一个字向后缩四至五 个空格。3、段落中行与行之间空一行；段落与段 落之间空两行。4、结尾敬语和签名部分位于居中偏右的 位置，这两部分最好上下对齐。5例(Example) ABC Bottles Pty Ltd. Kirra Rood, Ashtown 1128 October 31, 1996 Mrs. R G. Cole Man ager Mabels Pty Ltd Can terbury 8633 Dear Madam Late deliveries of stocks We must remi nd you that urgently required stock

4、s have not been arriving on time. Supplies of own products haveconsequently been delayed. If you cannot guarantee delivery by the agreed deadline, our only choice is to end the con tract and seek other suppliers. If, however; there were specific reasons that made the delays unavoidable, please let u

5、s know and we may be able to make other arrangements temporarily. Yours faithfully J.Tu rner Product!on ManagerFree template from3/30/2013 9(二) 平头式(Block Style)平头式除信头、日期、客套结束语和签名 部分外，其他部分每行开头都与左边边缘 看齐，如有事由项可以居中，也可以缩进5或10个英文字母。这种齐行式排列显得整洁，便于打字，但未标清段落。平头式 In side Address Salutatio n(Block Style)Letter

6、head Date Body Complimentary Close Sign ature11例(Example ) ABC Bottles Pty Ltd. Kirra Road,Ashtown I 128, UK冋:O55689I32 lelex:7868 E-mail: Bottles November 20, 1996 Mrs. R G. Cole Man ager Labels Pty LtdCan terbury 8633# Dear Mrs. Cole, Thank you for your letter of November 10, explaining the cause

7、of delays in supply of labels. Our MnTomkin, to whom you sent your previous message, resigned suddenly two weeks ago without pas si ng on your expla nation.Free template from3/30/2013 13 I realize that the circumstances causing the delays were beyond your control. If you can guarantee prompt supply

8、from now on, we will be happy to continue the con tract as agreed. Please let me know if this is possible. Yours faithfully J.Tj rner Product!on ManagerI14(三) 半平头式(Semi-block Style)半平头式是平头式和缩行式的混合采用O在半平头式中，日期、客套结束语和签名一般从信页中部写起，信的正文的每个段落的第一行往后缩入二至五个字母，其 他部分与平头式相同。封内地址、称呼与左边看齐，信的正文每个段落的第三行往 后缩入二至三个英文字

9、母。半平头式信文的每个段落开始下行采用缩 行式，其他部分采用平头式，既兼顾打字 方便，又段落分明。半平头式(Semi-block Style) Letterhead Date In side Address Salutatio n Body Complimentary Close Sign ature例3 (Example 3) Labels Pty Ltd. Canterbury 8633, New Zealand Tel: 04-4721388 E-mail:Labels.nz Novemenber 10,2000 Mr.J.Turner Production Manager ABC Bo

10、ttles Pty Ltd. Kirra Road Ash tow n 1128 Dear Mr.Turner, Late deliveries of stocks Thank you for your letter of October 3 I about late deliveries of our labels.We have had a series of in dustrial disputes at our Can terbury factory which have greatly delayed product!on of our labels.There have also

11、been transport problems which have not been overcome.17 I sent a letter of explanation to your store manager, MnTomkin, but he has apparently not passed it on. We apologize for having disrupted your normal production and would be grateful for a chanee to make what arrangements we can to reduce the d

12、elays. Yours faithfully R G. Cole Manager 9(四)完全平头式(Complete Block Style)VA完全平头式又称为Full Block Style,信页 中的各部分内容全都与左边边缘齐平，包 括日期、封内地址称呼、段落的开头、结 束敬语和签名等等。从上至下成一直线， 段落间采用双行排列。这种齐头式排列显 得整洁、打字快捷。注意事项（matters needing attention）1、所有的部分均从左边空白边缘开始写2、段落中行与行之间空一行；各部分之 间空两行；IIII3、采用开放式（即省略）标点符号的形式（ 详见后一部分的“标点符号的运

13、用” ）o4、信笺中如有印好的信头，其位置不变,如无信头，起笔也从左边空白边缘开始O完全平头式(Complete Block Style)LetterheadDateIn side AddressSalutatio nBodyComplimentary CloseSign ature例4 (Example 4) Labels Pty Ltd. Canterbury 8633, New Zealand Mr. J.Turner Production Manager ABC Bottles Pty Ltd. Kirra Road Ash tow n 1128 November 30,1996 De

14、ar Mr.Turner, We can now guarantee prompt delivery of our products to your company. We have solved our in dustrial andtra nsport problems and are con fide nt that we can provide satisfactory service from now on.23 Yours faithfully, R. G. ColeMan ager25二、商务信函的标点符号但usinessletters punctuation)开放式标点(ope

15、n punctuation)，完全平头式信函中可以省略标点，即除了 信的正文，其他地方的一切句号、逗号等 标点都全部省略。注意以下几点： I)在写日期时，日子后不要加序数词，如: “th”、 “rd ”等，年、月、日中间不 能加逗号,如 A. August 15 2003B. June 20 2003#2）写姓名和缩写时，中间不加句号和缩写 符；每行之间不要用逗号，女口： Mr.&Mrs.Richard Bertram B> Ms Susan C Lee Marketing Manager JCL Construction Ltd 385 East Avenue Bangkok

16、20056 Thaila nd 3）在开头称呼和结束敬语中没有标点符号，女口： A. Dear Dr Smith B. Yours sincerelyI、逗号(commas)逗号的主要作用是隔开并列的词、短语 或分句。A.如果三个或三个以上的词或词组排列 在一起时，最后两个词组之间用and或or 连接，在and或or之前如加上逗号规范一 些。 Reports, proposals, and manuals are the responsibility of the technical writing department； The advertising department han dies

17、 brochures, catalogs, and press kitsFree template from.3/30/2013 28 B.句首的介词短语后，如果此短语在五个单词以上,一般应用逗号分开。 After collecting the samples in the area, the investigators came back again to the workshop to test the purity of the goods. c、句子的独立成分或插入语要用逗号隔 开。 Obviously, the mistake has been overlooked by the l

18、ocal merchants.Free template from3/30/2013 292、冒号（colon）冒号主要有两个作用，其一是分条列项 ,其二解释说明。 A： In our group every one was asked to do the following work: collect evidences， an a lyze and write a research report.（规 范） B： In our group every one was asked to:collect evide nces、 an a lyze the evidences，and write

19、 a research reporto （不规范）后面一个句子的冒号前面不是一个完整 的分句，所以不符合规范。3、分号 (semicolon)分号的含义介于句号和逗号之间，表示1 一个句子语法结构完整，而内容还不完 整，需要进一步解释。 A： We loaded the machine into the truck within the stipulated period of time; however; the snow forced us to delay the tra nsportati on.(规范) B： We loaded the machine into the truck

20、within the stipulated period of time. However; the snow forced us to delay the tra nsportati on.（规范）C:We loaded the machine into the truck within the stipulated period of time, the snow forced us to delay the transportation. （不规范）Free template from3/30/2013 314、括号(bracket)括号丄要何两个作用，其是补充说明，-其二是对上下文加以

21、评论或解释。括号内 的部分如果只是整个句子的一部分，标点应放在括号外。 A:The growth rate has in creased by 10 percent each year (see Figure5.)(不规范)| B:The growth rate has in creased by 10 percent each year (see Figure5).(规范)33 A:The investigation shows that the goods are not up to the standard. (See Figure 3-2 for a complete record o

22、f our findings).(3不规范) B:The investigation shows that the goods are not up to the standard. (See Figure 3-2 for a complete record of our findings.) ( 规范)注意：括号内如果使用感叹号或问号， 则保留。The three of them (you can't believe it!) share precisely the same type.5、破折号(dash)1 目的可以让句子结构一目了然，意思也相 应清楚明确。有时，使用破折号还可以

23、起 到强调的作用。I A: Other raw materials are stored there, toodolomite, limestone and soda ash.i B:7o emphasize it once agairn we are making use of tech no logy for the ben efit of the peoplenot pursui ng tech no logy forits own sake.6、连字符号（hyphen）它的作用是将意义表达清楚，避免混淆或 歧义。 A: They have decided to have three w

24、eek- long rest（表示三次一周的休息）. B: They have decided to have three-week long rest.（表示一次时间为三周的休息）.7、所有格符号(apostrophe)A.构成数字、字母和缩写词的复数时， 是否加撇号，要根据具体情况而定。如: A. Bob got two A's and three B's.(如A和S 之间不加"'，则意思不清，读者会误认 为是单词As) B.以“s”结尾的多音节名词的所有格, 不管单复数，只在名词后加，而不 加叫” o而以字母结尾、或以“S”音结尾的单音节名词的所有格依然

25、要加“'S” Oa. The companies' joint efforts have been proved successful.b. The boss's market!ng research report had been forwarded to the Board of Directors.c. Neither of them agreed to Rex'sarra ngeme ntd. His suggest!on was accorded as ugenius' proposal”. C.两个并列名词的所有格如果表示一个含 义，只在后一

26、个名词后加；如表示j两个含义，则在两个名词后都加。 Jenny and Luc/s program has been approved, but Peter's and Bob's haverTtJenny和Lucy两人共同提岀的计划， Peter和Eob两人分别提出一个计划Free template from3/30/2013 396、其他符号打 ： at （单价） #： number （第XX号） d： pence （便士） C： cent （美分） O乙ounce （盎司） $ : dollar （美元） £ : pound （英磅）第二类：1 lb: poun

27、d （磅，重量单位）j cm： centimeter （厘米） dm： decimeter 份米） dz： dozen （打） ft: foot（feet）（英尺） g： gram （克）gal： gallon （加仑） ha： hectare （公顷） cu in： cubic inch （立方英寸）sq ft： square foot（feet）（平方英尺）41 kw： kiIowatt （千瓦） I： liter （升） m： meter （米） min： minute （分） sec： second （秒）v： volt （伏特）Free template from 3/30/2013#第三类扌 Ave:Avenue （大道）丿 Dr: Doctor （博士） Hon: Honorable （尊敬的） Rd: Road （路） St: Street （彳圭亍）课后作业（homework） Rocky Mountain High Country Realty Denver ,C