酒店《初次拜访》培训活动纲要

1、A HOTELXXX大酒店TRAINING ACTIVITY OUTLINE培训活动纲要Task 任务：Initial Sales Call 初次拜访Code 序号：OH-SM-CS-D001Objectives 目的： At the end of this session, each trainee will be able to1. How to make initial sales call. 如何作初次拜访。2. How to select the information for the initial sales call. 如何为初次拜访选择信息。Standard 标准：Refer

2、 to S&P参照标准与程序Resources培训器材：Handout培训资料，Flipchart白板,Method培训方式Training Steps培训步骤Time时间In troduct ion介绍Prepare on Flip Chart准备白板Show表明从此课所能学到的内容（目标The course should be divided into three parts: 课程可分为三部份：1. Determ ine the acco unt.确认客户。2. Select the concern in formati on.选择获取相关信息3. How to make a a

3、ppo in tme nt如何预约4. Make valid in itial sales call.拜访客户。10mi nCon te nts 课程Expla in讲解Dem on strati on演式Roll Play 角色扮演Critique评估Summary总结The purpose of lear ning this sessi on is pla n our sales activity, make it meanin gful.学习本结课的目的在于使我们的销售行为有计划 性，有意义。Show the steps of doing the initial sales call,

4、and prepare each step on the flip chart.依条讲解有关此节课的每个话题，并将每一步 骤展现有白板上。The trainer presents a typical initial sales call，and then critique.训导师展示一个典形的初次拜访，并组织评估。Every two pers on as a group, and suppose a situati on to do a initial sales call practice. After each roll play, critique.每两位学员分为一组，自选题目做一个有关于初次 拜访的练习，并评估。At the end of each roll play, the trainer should give a summary critique, and rema nd the stre ngth and weak ness of each one.在每一组练习结束后，训导师应进行评估，指出练 习中的优点，冋时指正需要改进方面。1. Ask questi on and have participa nt expla in. 提冋，并请回答者解讲其内容。2. Summa