MSXI_Company_Presentation_汽车咨询公司

1、MSXI Company PresentationMSXI公司介绍Shanghai , March 201112/21/2021Corporate Presentation2Worldwide Automotive ExpertiseMSXI is a leading provider of automotive business solutions to over 350 clients globally. Customers include: OEMs, dealers, suppliers and aftermarket service providersMSXI delivers Au

2、tomotive Best Practices and Business Process Outsourcing expertise combining TechnologyPeople Process MSXI has a global footprint with more than 3,500 automotive experts in 21 countriesMSXI generates revenues in excess of $300m per annum. In geographical terms, the business is evenly split between t

3、he Americas and Europe, with a growing presence in Asia Pacific.12/21/2021Corporate Presentation3全球汽车专家MSXI是汽车工业领域全球领先的外包服务解决方案提供商，我们为全球多达350家客户提供服务。客户包括： 汽车/卡车制造商（OEMs）、经销商、供应商和配套服务供应商MSXI向客户提供最佳的实践和外包解决方案，并结合如下方面的服务技术改进与支持人才培训流程优化MSXI在全球21个国家拥有超过3500名汽车行业专家MSXI的年收入超过3亿美金，目前主要来源于美洲和欧洲，但我们在澳洲和远东地区的业

4、务正在快速成长12/21/2021Corporate Presentation4Worldwide Automotive Expertise12/21/2021Corporate Presentation5全球汽车专家世界总部：沃轮，密歇根南美总部：圣保罗，巴西欧洲总部：克隆，德国亚太中心：上海， 中国12/21/2021Unternehmensprsentation6Rev per Solution and Service12/21/2021Unternehmensprsentation7解决方案及服务收入MSX零售网络方案MSX经销商方案MSX技术支持方案MSX保修管理方案12/21/20

5、21Corporate Presentation8Customer Portfolio12/21/20219Corporate PresentationSolution Portfolio Retail Network Solutions零售网络组合解决方案Delivering top performing Retail NetworksDealer ExpectationsRetail excellenceMeet customer expectationsWith the right solutions.The right processes.The right support.The r

6、ight people.Consistently and with sustained growthCustomer ExpectationsSalesAfter SalesThe right carThe carThe right placeFixed right first timeThe right timeOn timeThe right priceEvery timeFor the right priceManufacturers ExpectationsSupport FunctionsSupport dealer networks toMeet all Customer expe

7、ctationsRight first timeOn timeEvery timeWith the highest ROI12/21/202110实现卓越绩效零售网络12/21/202111客户期望客户期望销售销售服务服务正确的车车正确的地点一次修复正确的时间准时合适的价格每次合适的价格厂家期望厂家期望支持职能支持职能支持经销商实现客户期望一次修复准时每次高收益经销商期望经销商期望卓越的销售服务卓越的销售服务满足客户期望合适的方案.正确的流程.正确的支持.合适的人.稳定持续的增长Retail Network SolutionsMarch 10, 2010Company Presentation

8、12Improving the Automotive Retail ExperienceDealership SolutionsTechnical Solutions Warranty Solutions Objective: Improve Dealership Business performace Provide Technical Expertise Reduce Warranty CostsTechnical PlatformMSXI Service Programs: Sales & Service, Parts Excellence Customer Satisfacti

9、on /Loyalty Life Cycle Management Sustaining Profits Non-technical Training Technical Hotline Technical Field Force Concern Definition Pre-Approval Technical Training Technical Development Warranty Analysis Warranty Assessment Warranty Training Warranty Process Improvement Warranty Audits零售网络解决方案Mar

10、ch 10, 2010Company Presentation13提升服务质量与客户满意度提升服务质量与客户满意度经销商解决方案技术解决方案索赔解决方案 目标目标: 提升经销商绩效 提供技术专长减低索赔成本技术平台技术平台MSXI 服务内容服务内容 卓越的销售、服务和零配件 客户满意度/忠诚度提升 销售管理 如何维持盈利水平 人员培训（非技术环节） 技术咨询热线 现场技术人员支持 故障确认 预先审批 技术培训 技术改进 保修分析 保修评估 维修人员培训 流程改进 保修审核12/21/2021Corporate Presentation14MSXI Dealership Solutions Mo

11、dular Approach12/21/2021Corporate Presentation15MSXI 经销商解决方案模块方式MSXI Proposal - Confidential16MSXI Sales Process experience8 step sales process improvement processDelivered through a 6 step in-dealership implementation process (at 600 dealers worldwide)Web based lead management system (ability to lo

12、ok at individual dealer and total network lead management performance)Web based dealer KPI and field staff tracking tool for sustainment purposesWeb based customer satisfaction management toolPlus 15% lead to test drive conversion from customer web contacts (Based on 600,000 leads)Plus 10% higher te

13、st drive to contract conversion+300% ROIMarch 21, 2011MSXI Proposal - Confidential17MSXI 销售流程经验8步销售流程提升流程通过6阶段入店实施流程来完成（全球600家经销商）基于WEB的客源管理系统（能够看到单独经销商和整个销售网络的客源管理表现）以保持为目的的基于WEB的经销商关键绩效指标及现场顾问的跟踪工具基于WEB的客户满意度管理工具增加15%的互联网来源意向客户试乘试驾转换率 (基于600,000意向客户)增加超过10%的试乘试驾至成交合同转换率 + 300%的投资回报March 21, 201112

14、/21/202118Corporate PresentationStrategic Approach战略方针12/21/2021Corporate Presentation19MSXI Dealership Solutions Business Approach12/21/2021Corporate Presentation20MSXI 经销商解决方案业务方针Retail Network SolutionsTechnical Platform12/21/202121Corporate PresentationAll MSXI Solutions are bundled with our uni

15、que Technical Platforms which are:100% AutomotiveWeb based Scalable CustomizableTransparentThe tools support MSXI and the customer to follow the status and the success of the program and ensure a sustainable ROI. 零售网络解决方案技术平台12/21/202122Corporate Presentation所有MSXI的解决方案都是基于我们独一无二的技术平台：100% 汽车行业经验基于网

16、页的服务可扩张化可定制化透明化这些工具和功能使客户和我们都能很清楚、很方便的了解到整个项目的进度，从而保证了项目能有一个好的结果和回报。 12/21/2021Corporate Presentation23Why Companies Partner with MSXIPure Automotive ExpertiseGlobal Solutions , with Local Delivery and SupportMulti-faceted Experiences of the industryMetric-based ROI through strong project managementProven Sol